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My new OnePlus 8-5G phone (TMobile in US) cannot consistently send/receive wifi calls. Once answered, there is no sound on the OnePlus 8-5G phone while the other end can hear OK. I’ve tried updating the phone’s software (it is up to date) and I have updated the firmware on my router (which works with wifi calling with other phones: iPhone 11, iphone8, Droid Turbo 2, Motorlla Razr MAXX). I also tried disabling any battery saving features on the device and even did a factory rest of it (with no apps installed). I have also tried rebooting the phone once I have connected to the wifi router. Phone has same issues on any wifi router I have connected to. browsing is fine, only wifi calling is a problem.
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I’ve tried updating 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OnePlus 8-5G Wifi Calling has no sound","moderationData":{"__ref":"ModerationData:moderation_data:45396"},"body":"sakaches wrote:\tSame, wifi calling not working on Oneplus8t+. Anyone with any update on resolving wifi-calling issue?
\t
There was a previous response that ended up working for me: https://community.t-mobile.com/network-coverage-5/oneplus-8-5g-wifi-calling-has-no-sound-32868?postid=131724#post131724
The key for me was to turn off “Carrier video calling”.
In the Settings app, either search for “Carrier video calling” or navigate “Network & Internet” > “SIMs” > “Carrier video calling”.
I restarted my phone just to be sure, called someone and could hear them on the other end.
This problem has been bugging me for years on my Pixel 5.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-02-09T14:11:56.000-08:00","lastPublishTime":"2023-02-09T14:11:56.000-08:00","metrics":{"__typename":"MessageMetrics","views":22},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:network-coverage/community:xjbgt85279board:coverage-signal/message:45363/message:45396","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:136198":{"__typename":"User","id":"user:136198","uid":136198,"login":"Cork","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-10-13T06:26:24.000-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"rank":{"__ref":"Rank:rank:38"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:xjbgt85279/user:136198"},"ModerationData:moderation_data:45395":{"__typename":"ModerationData","id":"moderation_data:45395","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:45395":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:136198"},"id":"message:45395","revisionNum":1,"uid":45395,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:coverage-signal"},"parent":{"__ref":"ForumTopicMessage:message:45363"},"conversation":{"__ref":"Conversation:conversation:45363"},"subject":"Re: OnePlus 8-5G Wifi Calling has no sound","moderationData":{"__ref":"ModerationData:moderation_data:45395"},"body":"I was having the same problem and got it to work by setting ‘Calling preference’ to ‘Cellular preferred’ (the option is in the same place an ‘Enable Wi-Fi Calling on my OnePlus Nord N20).
My guess is ‘Cellular preferred’ has the phone connect using cellular, then switches to the network. So not much help if you don’t have cell service, but it helps me as my cellular is just weak, but good enough to connect.
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Summary of the article:
Firewalls
IPv4 Address Block: 208.54.0.0/16:
PORT / PROTOCOL / DESCRIPTION
Port: 500 / UDP / IPsec - IKE : Authentication [WFC 2.0]
Port: 4500 / UDP / IPsec - NAT traversal : Encrypted voice traffic [WFC 2.0]
Port: 5061 / TCP + UDP / SIP/TLS : Encrypted SIP [WFC 1.0]
IPv4 Address Block: 66.94.0.0/19:
PORT / PROTOCOL / DESCRIPTION
Port: 443 / TCP / HTTPS : Used for handset authentication [WFC 1.0]
Port: 993 / TCP / IMAP/SSL : Visual Voicemail [WFC 1.0]
Also whitelist the CRL server for DIGITS OTT and WFC 1.0: crl.t-mobile.com 206.29.177.36
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This is my first and last phone with t mobile.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"101","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-03-01T10:13:04.000-08:00","lastPublishTime":"2022-03-01T10:13:04.000-08:00","metrics":{"__typename":"MessageMetrics","views":26},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:network-coverage/community:xjbgt85279board:coverage-signal/message:45363/message:45392","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:106301":{"__typename":"User","id":"user:106301","uid":106301,"login":"sakaches","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-02-17T09:04:34.000-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"rank":{"__ref":"Rank:rank:38"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:xjbgt85279/user:106301"},"ModerationData:moderation_data:45391":{"__typename":"ModerationData","id":"moderation_data:45391","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:45391":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:106301"},"id":"message:45391","revisionNum":1,"uid":45391,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:coverage-signal"},"parent":{"__ref":"ForumTopicMessage:message:45363"},"conversation":{"__ref":"Conversation:conversation:45363"},"subject":"Re: OnePlus 8-5G Wifi Calling has no sound","moderationData":{"__ref":"ModerationData:moderation_data:45391"},"body":"Same, wifi calling not working on Oneplus8t+. Anyone with any update on resolving wifi-calling issue?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"103","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-02-17T09:05:54.000-08:00","lastPublishTime":"2022-02-17T09:05:54.000-08:00","metrics":{"__typename":"MessageMetrics","views":27},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:network-coverage/community:xjbgt85279board:coverage-signal/message:45363/message:45391","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:77841":{"__typename":"User","id":"user:77841","uid":77841,"login":"Pokey","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-02-10T07:25:32.000-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"rank":{"__ref":"Rank:rank:38"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:xjbgt85279/user:77841"},"ModerationData:moderation_data:45390":{"__typename":"ModerationData","id":"moderation_data:45390","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:45390":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:77841"},"id":"message:45390","revisionNum":1,"uid":45390,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:coverage-signal"},"parent":{"__ref":"ForumTopicMessage:message:45363"},"conversation":{"__ref":"Conversation:conversation:45363"},"subject":"Re: OnePlus 8-5G Wifi Calling has no sound","moderationData":{"__ref":"ModerationData:moderation_data:45390"},"body":"This has to be a T-Mobile issue. I have a Motorola Razr 2020 and this just began happening to me a few days ago. When I place or receive a call, I cannot hear the other party but they can hear me. I can disconnect from WiFI while in the call and I can immediately hear the other party.
Very frustrating
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I haven’t had issues with WiFi calling on these, although I can’t say that I’ve used it much on Velvet/OP8 or Samsung. I used it quite a bit on G7. I’ll have a good chance to use it soon, as T-Mobile’s coverage is not quite usable in Cambria, CA, and may have to resort to it if I don’t want to have to walk a mile to make a call.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-01-02T09:22:51.000-08:00","lastPublishTime":"2022-01-02T09:22:51.000-08:00","metrics":{"__typename":"MessageMetrics","views":29},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:network-coverage/community:xjbgt85279board:coverage-signal/message:45363/message:45389","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:79531":{"__typename":"User","id":"user:79531","uid":79531,"login":"poogene","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-01-02T07:36:36.000-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-3.svg"},"rank":{"__ref":"Rank:rank:33"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":1,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:xjbgt85279/user:79531"},"ModerationData:moderation_data:45388":{"__typename":"ModerationData","id":"moderation_data:45388","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:45388":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:79531"},"id":"message:45388","revisionNum":1,"uid":45388,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:coverage-signal"},"parent":{"__ref":"ForumTopicMessage:message:45363"},"conversation":{"__ref":"Conversation:conversation:45363"},"subject":"Re: OnePlus 8-5G Wifi Calling has no sound","moderationData":{"__ref":"ModerationData:moderation_data:45388"},"body":"hey there,
an option that is usually enabled by default on my most home routers is something called
SIP ALG
the location of this feature will vary according to which router you got but you wanna make sure this is disabled.
hopefully this will vastly improve your situation. troubleshooting VoIP issues can be extremely difficult to isolate (hence t-mobile giving eryone the run around) but issues of one way audio, no audio and dropped calls can usually be blamed because SIP ALG is on.
g’luck and happy new year!
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Typical OnePlus. upgrades breaking features. as much as I liked the hardware and ui, OnePlus bugs ended up with me trading for a Samsung s21 after 10 months of broken features that they won't fix.
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