Forum Discussion
slower hot spot suddenly slowed down
my hot spot used to be ok running an android box speed text around 30-40 mbps a couple months ago it was hitting around 100 mbps for the last couple days i’m getting 0.7 to 0 mbps I’v had the same plan for many years but over the past few days I’m getting very little signal or none at all I tried both my i phone 12 mini and i phone 11 by the way my i phone 11 out performs my i phone 12 mine big time on hot spotting I was grandfathered in on 50 gigs of hot spot I’m not even close to using that data up this month but in months past when I did use it up I would still get 25-35 mbps? seems something is very wrong with the network lately?
1 Reply
The hotspot capability is really helpful so you can keep a variety of devices connected to the internet. Slow downs like the one you are experiencing can be really frustrating, so I want to do what I can to help you out. I really appreciate the amount of detail that you already shared. I am curious if the data on your phone itself is running well, or is it slow also? Have you tried using the devices in a different area? If you go 10 miles away and it gets better, then it is definitely a location specific issue. In that case you will want to reach out to our customer support team to have them take a look at the area and possibly file a ticket.
Thanks!
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