Considering multiple users are experiencing exactly the same issue with data roaming in Canada currently, can we please hear from T-mobile exactly what they are doing about this?
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Userlevel 7
+15
What is the issue exactly? I haven’t had any issues with data recently and I regularly travel to Toronto, Canada and travel around Ontario.
What is the issue exactly? I haven’t had any issues with data recently and I regularly travel to Toronto, Canada and travel around Ontario.
The data is not working it’s not hard to understand. If your not experiencing the same issue stop gaslighting everyone who is. This is a very frustrating situation paying for a service you are not receiving. I’ve been looking up this topic for 30 minutes and you’re under every post asking people the same questions while admitting you are not a T-Mobile employee. If it’s working for you, congratulations. Unfortunately data roaming is not working for many others while in Canada. This has been the issue for me for over a month now. After to returning back to the US and changing my SIM card still nothing. Seeing everyone having the same issue and T-Mobile completely ignoring whilst still taking our money is very sad. Looking for new carrier ASAP as I’m not sure when this problem will be properly addressed.
They're definitely having some sort of issue. My husband's data hasn't worked for over 2 months. He's in Toronto. We have went through all their troubleshooting things via phone call. Calling and texting works fine. Data roaming is on. Nothing has changed just that the data stopped working.
I'm in upstate ny and all I can get is roaming on Canadian cell towers. Not cool!
Userlevel 7
+15
I’ve been having problems with this issue myself. I have a factory unlocked Samsung A716U1. My phone works flawlessly when in the US, but as soon as I cross the border into Canada, I get no signal and cannot call out or text. However, if I’m connected to a wifi network, I turn on Wifi Calling and my phone works as intended. I don’t understand it and it’s frustrating.
That sounds like you don't have roaming turned on in your devices Settings. Roaming must be enabled if you want to have service when leaving the US.
Userlevel 7
+15
I’ve been having problems with this issue myself. I have a factory unlocked Samsung A716U1. My phone works flawlessly when in the US, but as soon as I cross the border into Canada, I get no signal and cannot call out or text. However, if I’m connected to a wifi network, I turn on Wifi Calling and my phone works as intended. I don’t understand it and it’s frustrating.
That sounds like you don't have roaming turned on in your devices Settings. Roaming must be enabled if you want to have service when leaving the US.
I have data roaming turned on though. Is there another setting I need to make sure is turned on as well?
Contact Customer Care at 611 or reach out to T-Mobile by sending them a DM on Facebook or Twitter to make sure international roaming is enabled on your line.
Depending on the device you are using. Canada's roaming partner, Bell/Telus, have a pretty basic network that primarily uses b/n66. S20 FE's specifically have an issue with Telus due to some poorly deployed technology. Have you tried manually selecting Bell when roaming in Canada? That option offers some towers with b/n 7 and 29 connectivity in limited areas. British Columbia is mostly b/n66 where Ontario has all 3 in cities like Toronto.
I spent 1 week in NB, NS and PEI this summer, and had no issues. I hVe heard of some data issues with iphones when flying and picking up data afterwards
I drive across from Maine, and most urban areas fave over 200Mbps. in the past, I've used service in Quebec, Eastern Ontario (Ottawa), Southern Ontario (Cobourg through Ft. Erie), and Northern Ontario, and no issues. Almost always it was Bell/Telus. Very hard to roam on Rogers.
People spending money for iPhones/Androids/Phone plans don’t need to be checking about all kinds of compatibility. We’re not phone/data specialists.
Roaming was on. Full bars. It works everywhere I’ve ever been on the planet - except Vancouver area. I’m sorry but the data speeds can’t be that typically slow in Canada. You can’t even load an app to pay by phone to park on the street. We had to connect to Wi-Fi every time we wanted to park at a meter. Nobody’s phone we were with worked.
You are correct Vancouver isn’t all of Canada - I don’t understand what you are referring to. I’m not in Vancouver nor anywhere near there.
Yes, that thread was started 1 year ago but you will also see in the last 10 days there have been multiple posts about seemingly the same issue.
Userlevel 7
+15
I am in Toronto right now roaming on to Bell 4G. No issues at all. Are ypur APN settings correct? Have you tried manually connecting to the Bell/Telus network under Network Settings? What device are you using?
Also when I travel to visit mine doesn't work anymore either. I have a new Samsung. He has a new iPhone.
I’ve been having problems with this issue myself. I have a factory unlocked Samsung A716U1. My phone works flawlessly when in the US, but as soon as I cross the border into Canada, I get no signal and cannot call out or text. However, if I’m connected to a wifi network, I turn on Wifi Calling and my phone works as intended. I don’t understand it and it’s frustrating.
turn your roaming off? do you normally have a connection in that area or has it always been a roaming issue?
I’ve been having problems with this issue myself. I have a factory unlocked Samsung A716U1. My phone works flawlessly when in the US, but as soon as I cross the border into Canada, I get no signal and cannot call out or text. However, if I’m connected to a wifi network, I turn on Wifi Calling and my phone works as intended. I don’t understand it and it’s frustrating.
That sounds like you don't have roaming turned on in your devices Settings. Roaming must be enabled if you want to have service when leaving the US.
I have data roaming turned on though. Is there another setting I need to make sure is turned on as well?
I’m getting an alert from Bell asking my to “Sign on to network” every time I try to use the data there. Everything else works fine-- roaming is activated, and I called T-Mobile and nothing worked. My plan should cover data in Canada as well. I’m using a Redmi Note 10 5g.
My device is not from T-Mobile
Userlevel 7
+15
I am currently in Toronto, Canada and have no issues using 5G on Telus or Bell with my T-Mobile SIM. Canada only offers 5G in a handful of cities so having 3G and 4G/LTE enabled will help when traveling outside of Canada’s 5 largest cities.
Try scanning for carriers, and ensure that your device has ‘Data Roaming’ Enabled (not just from the carrier side). One the east coast, it was 4G LTE / 4G on Bell/Telus. I couldn’t register with Rogers (my AT&T work phone worked on Rogers 5G)
I'm in upstate ny and all I can get is roaming on Canadian cell towers. Not cool!
During one trip upstate, I ended up with a lot of At&t and Bell roaming over T-Mobile. Manual network selection can keep you from roaming, but may end up with "No Service" more often
Userlevel 7
+15
People spending money for iPhones/Androids/Phone plans don’t need to be checking about all kinds of compatibility. We’re not phone/data specialists.
Roaming was on. Full bars. It works everywhere I’ve ever been on the planet - except Vancouver area. I’m sorry but the data speeds can’t be that typically slow in Canada. You can’t even load an app to pay by phone to park on the street. We had to connect to Wi-Fi every time we wanted to park at a meter. Nobody’s phone we were with worked.
Some phone apps for parking and city services will not work with international numbers. This is an app restriction, nothing to do with roaming. Had this very issue in Richmond, VA when trying to pay for parking through their app at the Richmond Convention Center. I had my Canadian SIM selected and payment would never go through. As soon as I switched it to my T-Mobile SIM. It worked the first time. Using my T-Mobile SIM in Toronto for Canadian apps also results in similar issues. It’s solely an app restriction and it’s common. Even Little Caesar’s won’t allow me to order a pizza in Canada if my T-Mobile SIM is selected.
I have had the same issue for 2 months. I split my time between Michigan and Ontario.
Sadly as a former metro by T-Mobile and still current customer for phone and WiFi love it not just Canada my iPhone 12 has so many problems I literally can’t use a physical sim at after my original sim had a burned thumb print on it
That's the thing though. Usually T-Mobile issues affect everyone or a specific region of customers. This isn't the case here, making me think it is either something with the devices of those roaming or their accounts are not provisioned to roam.
Are any of you using devices not purchased from T-Mobile?
This is definitely a bot or from a commenting farm. Sad
Userlevel 7
+15
That's the thing though. Usually T-Mobile issues affect everyone or a specific region of customers. This isn't the case here, making me think it is either something with the devices of those roaming or their accounts are not provisioned to roam.
Are any of you using devices not purchased from T-Mobile?
This is definitely a bot or from a commenting farm. Sad
What's sad, is calling someone a bot being from a commenting farm because you aren't interested in troubleshooting the issue and just want to blame T-Mobile.
I used it last summer - iPhone 12, 2x iPhone 13 and a Samsung S21. It stayed on LTE (New Brunswick, Nova Scotia, PEI), and have used it for years in BC, Ontario and parts of Quebec. It was primarily Bell/Telus/Videotron. It took an act of congress to get Rogers roaming working.
AT&T roams on Rogers LTE/5G quite well. Service was similar. Bell/Telus have a bigger footprint in the east. Rogers still has better in NW Ontario, and service is similar in the West.
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