t mobile now



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We’ve had Tmobile for over 15 years and all of a sudden their service is slow and drops constantly. Ever since they merged with sprint it’s been frustrating. I used to tell everyone to get Tmobile. Now I don’t even know if we will stay. 15 YEARS!! Fix this Tmobile!  

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Coverage and issues vary by location.  T-mobile doesn't treat all areas and markets the same, especially rural.    I still think that T-mobile is quite a bit behind in rural coverage in general, and certain urban markets.

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Being part of the forced move from Sprint, seeing this thread, experiencing the drop in coverage quality, and having experienced my own recent nightmare “conversations” with their outsourced “support” suggests it is time to move on…their telesales tries to augment their lack of ability to listen and understand by lying…

Been with T Mobile since 2000. Their service has declined to the point where I feel like I’m back in 2000! Actually, my service was much better 21 years ago! I’m lucky if I could make a call without losing it. That’s if I can make a call at all. Text messages only occasionally work and as of the past year, they often start arriving in bulk, all at once, sometimes a day later! Group texts usually only come in bulk bursts all at once now. Then there’s the dreaded roaming!!! To add insult to injury, my service gets slowed down even more or gasp, stopped altogether when going over allotted roaming minutes. Here’s the kicker, how am I roaming if I’m in the United States? Better yet, I’m not even leaving my State! So here I am asking myself, why in the world am I paying for Third World service when there are several other competitors prying for my business? As far as I’m concerned, T Mobile is about to go the way of the Dodo. It’s criminal just how bad the service has become. Dreadful. 

absolute garbage. i’m a customer from before they even went “uncarrier” and i’m absolutely appalled at the drop in quality of customer service AND cell service.

i spent 4-5 hours the past two days trying to reach US based support while just getting thrown around to different filipino that had no interest in helping me with complex data privacy/retention issues. they just lie about where they are based, and finally i was told they could not connect me to US based support. you can tell if you are in the outsourced support queue because the music is horrible quality and you don’t hear the “guy” spouting his lines about them being the best every 10 seconds.

service was bad before sprint, and at this point they are outright lying to customers. no cell/gps service 20 minutes outside of major metros is a joke and they deserve the fallout from this.

lastly their employees aren’t trained well at all. i finally got to a supervisor in Charleston, SC and she had no clue about their data privacy/retention policies. just search for “delete tmobile data” and you can see they have a whole process to do it. she argued that “my data is safe with them” and “they need to keep it for history” when i said i wanted it gone after i move to another carrier in a few days.

absolutely clueless across the board. what a MESS this company has become. jump ship NOW and request they delete you data AND ensure you opt out of the sneaky advertising policies they added recently. any company making that type of stuff OPT OUT with no notification is the scum of the earth. i received no notification they changed their policy.

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I also made the switch from Verizon and I also feel it was stupidest thing I have ever done.

These guys are small potatoes, there coverage isn't even in the same ball park as att or vz

always disconnects from service daily, low data speeds maybe 2mg down that's twenty year old technology called 2g

don't get me started on customer service one day I called and herd roosters in the background lol ok covid i understand but they have pulled off the greatest scam of all (they never ever actually help you) but they love you and want so much to help you with every little problem or concern but they never do.

just waiting it out till one of them will buy me out of or phones are they are paid off

Ever since the merger with sprint, t mobile has been absolute trash. Even after the new sim card its crap. Who ever thought it was a good idea to merge with sprint needs to get fired. Worst thing that has happened. And my job is dependant on having mobile data and if t mobile cant have their shit together then im gonna have to switch.

My family has experienced the same issues. Trouble is that we will lose our equipment credits if we cut and run. 

This is getting rediculous, I switched from verizon years ago because of shady service, t mobile used to be the best price and coverage, I'm in indiana and its  non existent in places. Downtown indy is complete shit for service, I cannot complete a call without it dropping, cell service always going out. And its not my phone, everyone I know with t mobile in indy has the same complaints. What are you doing t mobile? Get it together or you will lose everyone to another company like verizon. I'm switching asap. 

Ever since the merger with sprint, t mobile has been absolute trash. Even after the new sim card its crap. Who ever thought it was a good idea to merge with sprint needs to get fired. Worst thing that has happened. And my job is dependant on having mobile data and if t mobile cant have their shit together then im gonna have to switch.


This is f**** ridiculous. This T-Mobile went to s*** ever since the old CEO left the company. That guy knew what he was doing. I been a customer for years and on an old plan and at this point I rather pay twice the amount I pay  now and have good service than no service like I do now. Im sorry T-Mobile but you guys need to get your s*** together. I speak for the Woodland and Sacramento California  area.

 

I finally gave up.  It’s been since November of 2020, networks speeds have dropped precipitously.  I have been with TMO since 2012, and LTE turned on just after I joined.  We had 40-80mbps at home and most places consistently. It was great, we were happy.

 

Fast forward to this year, and with LTE we barely get 1mbps.  Many times, can’t even get a page to load or a speed test to run.  Have had to turn off LTE to get data working.  Messaging has been spotty.  Calls have been reverting to 3G since VOLTE hasn’t been working.  I lost count of the number of trouble tickets filed.  Nothing has been fixed. 

 

This week was the last straw.  Power went out in the middle of a teams meeting at home (where we always got 40mbps+ before on LTE).  Couldn’t even load a webpage on LTE, even with full signal.  Had to go outside to get 3G reception to hop back on the call.


I’ll try back in a year once merger issues have been cleared up.  I really wanted to stay with TMO, but Verizon offered us a year for free and an LTE network that wasn’t oversubscribed.

My coverage wasn't bad in Canton, OH. That is as long as I wasn't in a building(including my house!). I just moved to Hubert, NC and it barely works at all now. I guess thinking TMobile might get better after the Sprint merger is kinda like thinking Sears would improve from merging with Kmart!

They should be called T-maybe. Cause that's all the more guarantee you'll get that your service will work ..

 

TMO doesnt get to just up and hit a switch and the Sprint towers can now push TMO signals..they have to change out all the equipment etc..meaning each Sprint tower they must now convert..gonna take a bit of time to do this...seeing as how it took a couple years to convert Sprints towers to LTE im going to go out on a limb and say its going to take roughly the same amount of time to do it yet again across the nation..

So then TMO doesn’t get to talk about how great the 5G is when their current customers can’t even access it themselves. T-mobile doesn't get to advertise that “We have merged” like it’s the same thing. A Sprint customer’s experience is different than a T-mobile experience. They don’t work the same. I hate the fact that no one That works for the company wants to acknowledge that there is a problem. Every single time a new training comes out there just fed some BS without acknowledging “hey we’re having an issue with the merger.”. The merger brought about problems for both employees and customers in different ways and in some ways alike. Tmobile employees are kept in the dark and told “TnX EvEry CuStOmEr BeCaUsE iT’s BeInG tRaCkEd”. I’ve never had such disdain for a company as I do now. 

So much going for T Mobile but service has gone down the tubes the last couple years and now it is completely worthless and unusable. Everywhere I go I get full strength LTE with zero service. Have to reboot the phone constantly.

I called many many times for support over two years with nothing actually done. They say engineering says it is a known problem. Zero follow up. Problem persist with towers alarming for many reasons, FOR YEARS.

T Mobile is one of the worst managed companies in the world. Network and device configurations are complete garbage. No employee and no engineer at T Mobile is empowered to actually fix or solve any problem. Managers all the way up to the CEO and Board must be shopping for yatchs. This company cannot do wireless provider 101. What are they doing as a company? Why do they exist? All of management should be fired.

When we went to Switzerland it was great to have free data included. I was in the top of mountains or riding in a highspeed train over 200 MPH through tunnels and on mobile hotspot working remote desktop to a machine in the USA and I had zero drops, jitter free. The key here is T-mobile didn’t provide this service they just paid the peering bill with the European company.

Here in the USA in a city of 2 or 3 million and full strength radio signal, I get NO service. My brand new iPhone will be offline, not receiving texts or calls and I have no idea. I drive 1 mile, have to reboot phone, even in places and times of low traffic.

Going to Verizon (ATT was pretty bad and poor value) is the only company actually providing service. Going to share an account with family so price will be cheaper than T - Mobile.

Good riddance, T-Mobile. You suck.

15 years with T-Mobile, I loved the customer service. That's all gone now, rude arrogant company now. I'm leaving soon. The problems we are all having since the merger are bad management.

I don’t think I’ll renew service with T-mobile.

I should never have switched from Verizon. A few pennies I save it’s not worth the hours I spent on the phone literally every week with this POS company. They are absolute garbage and I regret switching every day of my life.

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I live near Dayton Ohio. I've been a customer for over 6 years. I have the s21 ultra and before that I had the one+ 6t. Anywhere I normally go I have full bars of 5g service. The issue is I have speeds of 1 bar of 2g. I used to brag about how tmobile was such a steal. Now if you try and use your phone during the day it's impossible. It just loads until the site times out. They have way more customers than what their towers can handle. 


If you have a S21 (or any Samsung), disable n71 5g.  You'll probably pick up n41,  and your performance issues will go away

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T-Mobile is oversold in my market (Central California). Off peak speed is ok but speed tests during peak hours show a connection whose speed is completely unusable. Can’t get the phone to do what I need it to do half the time. 
 

There’s a reason their service is cheaper. I guess you really do get what you pay for as I have more connectivity issues with TMO in week than I did in 15 years with AT&T. 4 months left on my iPhone 11 installment plan and then I am running back to AT&T and taking all 5 lines with me. 


Parts of the central valley were awful for performance in the past. Some areas Buttonwillow) had a site, but performance was 2g like speed.  Couldn't even stream audio.  I suspect that, like Cambria,  they didn't upgrade their backhaul since 2g/3g days.

I switched from Sprint to T-Mobile and now have NO service anywhere in my local area. They had better scramble to get this working for all of us!

I live near Dayton Ohio. I've been a customer for over 6 years. I have the s21 ultra and before that I had the one+ 6t. Anywhere I normally go I have full bars of 5g service. The issue is I have speeds of 1 bar of 2g. I used to brag about how tmobile was such a steal. Now if you try and use your phone during the day it's impossible. It just loads until the site times out. They have way more customers than what their towers can handle. 

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so for the time being switch your phone to 4G LTE instead of 5G and see if your speeds improve..

 

 

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I switched to T-Mobil from Verizon after over 30 yrs. What a STUPID move I made!!  I thought I did the research for my area (92592). All the coverage maps indicated T-Mobile was saturating my town!, and Verizon was not even close. I downloaded apps to test tower signal strength etc all that I could think, T-Mobile looked pretty damn good. I made the switch. Well thanks to the pandemic, I had been indoors using wifi, until the other day. I tried to search something on google, nothing. Tried to text, nothing, call nothing, all while in different parts of town. My phone shows full bars and 5G, and I get $hit. 

Note to T-Mobile: Whys is this happening, and when are you gonna fix it.

In my opinion, you have tricked people by giving full strength signal, but knowing full well you have absolutely zero effin bandwidth!!

Sounds like a class action law suit to me. Anyone interested?

I had been a customer of T-Mobile for over 10 years, until yesterday. I switched to AT&T. T-Mobile has been going downhill for years. The cell service & data has been getting worse & worse & I finally had enough. I am glad I made the switch. I should have done it a long time ago. 

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I have been with Tmobile for 1 day and I have never seen a network run this slow. 

I have an iPhone XR, I cannot use my company wireless at work so to listen to music or podcasts while I work I went with Tmobile for an unlimited plan. But it looks like this was a big mistake. My podcast app will not load and SiriusXM will not load from my phone. 

I go to check my email and it says ‘No connection’ about 75% of the time. 

Sprint was truly a good company until T-mobile took over. Now service has gone down drastically and prices have gone up on everything, especially new devices.  This merger was supposed to help instead is only helped T-mobiles pockets. 

Sprint sucked even worse and now T-Mobile sucks worse

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T-Mobile is oversold in my market (Central California). Off peak speed is ok but speed tests during peak hours show a connection whose speed is completely unusable. Can’t get the phone to do what I need it to do half the time. 
 

There’s a reason their service is cheaper. I guess you really do get what you pay for as I have more connectivity issues with TMO in week than I did in 15 years with AT&T. 4 months left on my iPhone 11 installment plan and then I am running back to AT&T and taking all 5 lines with me. 

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