TECH SUPPORT FAILURE
I have had problemes with erratic connections dropped calls and delayed messaging for well over a year at my home in central Dallas. address is on account.
I have spent hours with tech support with suggested interventions making no difference. They have suggested and I tried local repeater , replacement of local repeater, reconfigurations on several occaisions and lastly a replacement of my phone for " increasing bands" by Tmobile with a EOLed refurb that had the same exact band coverage and a charge of full retail of $350 ,(fortunately negotiated to a more reasonable charge).
This refurb has lasted 6 months when the screen failed. (Unwetted, apple only accesories and no dropping, well cased and not a scratch on it).
Away from my home , a widely fenestrated 20's bungalo without apparent structures or geographic obstructions, it seems to work well.
I was able to move the SIM card to an old 5s while I decide my next move. I GET 1 bar and frequent “NO SERVICE”
This has take me hours and was no less productive for you.
Folks , especially the storefront folks, have all been very nice,
but this has been a failure plain and simple, with the tech folks clearly just running a dysfunctional menu, without much in the way of inspiration.
Their suggestions, universally unhelpful.
NO ABILITY TO SEND THIS TO THEM , JUST TO CALL, AND I AM JUST NOT WASTING ANY MORE TIME WITH IT