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Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

  • 401 Discussions
  • 1,789 Replies
401 Discussions
I
IDAB778First activity
posted in Device unlock
旅游

您好我很久以前，在2022年左右买了iphone 13粉色256g现在，当我去其他国家旅行时。我把它作为礼物送给了我的朋友。但她说网络被锁定了，无法使用它请帮我看看是哪里出了问题

1
gramps28
Pillar
1 year ago
A
Aline AlvesFirst activity
asked in Device unlock
unlock iphone

 Hi, I'm Aline. I live in Brazil. A few days ago I bought an iphone 7 rose gold that is blocked to use the operators in my country. In contact with apple, the same told me to send an email to request the unlocking of the device. Waiting for a response, follow the device information below: Imei: 35655908138441 Model Number: A1778 Sincerely, Aline

1
gramps28
Pillar
1 year ago
L
LamarRjFirst activity
asked in Device unlock
Problem with unlocking pixel6

Please am from Ghana I bought a pixel 6 which was locked to t mobile last week went to town and payed for the phone to be unlocked but after the process when I put my Ghana sim in the phone it works for a moment then the network stops working 

2
syaoran
Pillar
8 months ago
J
JPEY1979First activity
posted in Device unlock
jason

Wanting to see if I can unlock my phone 

1
gramps28
Pillar
8 months ago
M
mujahedahmedFirst activity
posted in Device unlock
T-mobile's Misguidance and Misinformation ( SCAM )

So, Weeks ago I had purchased a T-mobile Phone, They scammed me saying its Unlocked, However I managed to transfer the phone on my account and asked T-mobile customer service to unlock it for me and they checked into my account they said according to T-mobile Terms The account should be $100 paid or 365 days to be with them, so my account was already $60 all I had to do is to process with $40 or more So he made me refill my account with $50 and told he would unlock it for me and I will have it unlocked it within 72 hours.However then I relied on T-mobile customer service I paid $50 more and refilled my account he told he processed with unlock request and would be unlocked within 72 hours, but it’s been over 3 weeks phone is still locked and now when i contact the T-mobile 611 again they are giving different information every time i contact them.So My Concern , Question and Next step:Is T-mobile so unstable to Handle customers with improper customer service just making people give them

1
gramps28
Pillar
6 months ago
H
HuliEdemFirst activity
asked in Device unlock
Unlocking iPhone activation

Hello dear T-Mobile, I'm writing to ask you to unlock iPhone 3GS from you to use in Russia. It used to work with Russian sim-card, it was lying a lot of time and I had to reset it, because there were system errors. When activating it, an activation error popped up (not a system error). For me this phone is very significant, it is a gift to me from my favorite aunt, very much you please help me!IMEI: 012163001070699ICCID: 8970 1010 0503 2388 8909  

1
gramps28
Pillar
4 days ago
E
eenriquez1975Novice
asked in Device unlock
i am planning to upgrade my phone to z fold5. do they come unlocked? can I use it with different overseas sim card?

i am planning to upgrade my phone to z fold5. do they come unlocked?  can I use it with different overseas sim card?

1
gramps28
Pillar
5 months ago
P
pedro1nmxFirst activity
posted in Device unlock
Phone stops charging

With 2 identical new Samsung A14 dual chip phones, whichever phone has the T-mobile SIM that phone will stop charging.Is T-mobile actively creating this defect to promote their own products or is it an honest program fault with this particular SIM?

1
tidbits
Pillar
7 months ago
J
Jhoan2999First activity
asked in Device unlock
iphone bloqueado

tengo un iphone 12 que no me deja entrar sims

1
gramps28
Pillar
1 year ago
T
Tjurg12Novice
asked in Device unlock
saassurance wireless compatibility

Can you purchase a phone from t mobile that will work with an assurance wireless lifeline sim and if so where can i purchase this phone.   Thank you in advance.

0
T
5 months ago
K
KathyD54First activity
asked in Device unlock
Kathy

My husband accidentally lock his screen, but does not think he ever set up a screen unlock password? How do we go about fixing this problem and get a temporary password to unlock the screen? His number is: 817-939-6484 James Le Blanc and is on our account, ty

0
K
7 months ago
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BratchersNovice
asked in Device unlock
lock my sim card

Good afternoon if i ,miss and you have morning or evening sorry i origin from Ukraine!Iwan to know how to unlock my lock sim card ?Yesterday bought used iphone 12 pro max from seller .I should get a reply why sim card is lock to T-Mobile USA.WHY ITS HAPPEN?Please i will wait answer email:nazarostapcuk2@gmail.com,bye

1
gramps28
Pillar
18 days ago
I
IptiharFirst activity
posted in Device unlock
解锁

Hy sar，我的名字iptihaR myi phon 12pro Max运营商锁定了我的oli759221@gmail.com，我的IMEI编号35721036 7052689，我是新客户，我想用e-SIM运行另一个网络。请解锁我的设备

0
I
11 months ago
R
rmmaheshNovice
asked in Device unlock
Unlock MY Iphone SE T-mobile Carrier Locked

Pls Unlock MY Iphone SE T-mobile Carrier Locked

1
syaoran
Pillar
20 days ago
B
bramksaNovice
asked in Device unlock
device unlock | 5G mobile hotspot

Hello There, I’ve requested multiple times ove rthe phone and also via chat to unlock my 5G mobile hotspot and everytime I hear request has been submitted and still the device is locked.I’ve paid it fully and also removed / cancelled the service with t-mobile and it is still unlocked? Is there a resolution for this?

1
syaoran
Pillar
6 days ago
S
socko47First activity
asked in Device unlock
password stopped working, what is my next step. Samsung phone

How do I unlock my phone?

0
S
1 year ago
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lfwss223First activity
asked in Device unlock
Unlocking IPhone 12 pro max

OK so here is my question …  my son (one of 4 lines on my plan)  purchased a new Iphone directly from Apple.  He will be swapping out his current phone (iphone 12 pro max ) that is fully paid off.  All our phones are paid in full yet only two are showing unlocked (mine and my fathers).  Sons and daughters still showing locked.  Why if they are paid off?  When my son swaps the phones, he will be gifting the 12 pro max to his dad to take to his carrier.  how can we get the phone unlocked?

2
syaoran
Pillar
1 day ago
S
SuzitFirst activity
asked in Device unlock
unlock my iphone 11 pro max

My iPhone is carrier locked. My phone imei number is “35 2853111845323”. Can you please unlock it. Thank you

1
syaoran
Pillar
5 months ago
K
KIKOnasserFirst activity
asked in Device unlock
unlock iphone 8 plus

i wanna to unlock my iphone 8 plus 

1
P
2 months ago
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mommafaceFirst activity
asked in Device unlock
purchasing new phone

I have an android phone from tmobile now--they are my provider. If i purchase an unlocked iphone from amazon---will tmobile help me transfer all my info from my android? I am a senior citizen who is NOT saavy with electronics

1
drnewcomb
Pillar
4 months ago
C
CreideFirst activity
posted in Device unlock
Operator unlocking

Hello, I bought an iPhone 13 mini from someone in Ukraine, but it turned out to be locked to the T-Mobile/Sprint carrier. Now I have arrived in Germany, but I cannot use my SIM card. I am upset that I bought the phone second-hand, and it turned out to be locked to a carrier. Could you please help me with unlocking the phone or unlocking the carrier? I am asking you sincerely because I bought it with my last money and now I am in such a difficult situation.

0
C
1 month ago
M
magenta8247692First activity
posted in Device unlock
I'm not at all feeling like I'm a valued customer at T-Mobile anymore

Anyone else feeling less valued as a customer ever since they exported their call centers out of the United States? I am being ripped off, this is my worst customer service interaction with any business I have ever had in my life! 3 times I was supposed to receive a callback, in 3 days! They are becoming more deceptive, unethical and dishonest! Problem still not resolved! I might need to get an attorney! 

0
M
10 days ago
S
SimonTemplerFirst activity
asked in Device unlock
Temp. Unlock expires in 6 days

Temp unlock expiring in 6 days . 

0
S
1 month ago
M
Mihongming1First activity
asked in Device unlock
The customer service said that the phone could only be unlocked by a prepaid recharge of 100 US dollars, but it was not unlocked after charging.

I'm a tmobile prepaid customer. I bought an Apple 12pm to unlock it. The customer service said that I could unlock it by opening the card and charging 100 dollars. I opened the card and charged 100 dollars, but it was still not unlocked. is tmobile the way to deceive customers? My account is ...imei is ...

0
M
4 months ago
M
mujahedahmedFirst activity
asked in Device unlock
T-mobile's Misguidance and Misinformation ( SCAM )

So, Weeks ago I had purchased a T-mobile Phone, They scammed me saying its Unlocked, However I managed to transfer the phone on my account and asked T-mobile customer service to unlock it for me and they checked into my account they said according to T-mobile Terms The account should be $100 paid or 365 days to be with them, so my account was already $60 all I had to do is to process with $40 or more So he made me refill my account with $50 and told he would unlock it for me and I will have it unlocked it within 72 hours.However then I relied on T-mobile customer service I paid $50 more and refilled my account he told he processed with unlock request and would be unlocked within 72 hours, but it’s been over 3 weeks phone is still locked and now when i contact the T-mobile 611 again they are giving different information every time i contact them.So My Concern , Question and Next step:Is T-mobile so unstable to Handle customers with improper customer service just making people give them

0
M
6 months ago
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