sim lock


Hello t-mobile team
I am an iphone 12 user
The sim is locked. by T-mobile.
I am from Turkey.
I bought it without knowing it was like this.
Can you unlock sim?
Because I don't know what to do.
I will be very happy if you give positive or negative feedback. Please
Imei: 35 659914 431973 9


Best answer by fireguy_6364 6 May 2023, 00:06

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6 replies

Userlevel 7
Badge +16

your options unfortunately are have whomever you purchased it from contact TMO to unlock it or return it to them for a refund or an actual fully unlocked device.


there is nothing TMO can do


Can't t mobile unlock remotely it's been 1 year

There must be something, pleaseee I can't reach the person I bought it, I gave a lot of money. I don't want to be scammed

Userlevel 7
Badge +15

You must be a T-Mobile USA customer and must meet all of the SIM Unlock Policy requirements. 

SIM Unlock Policy | Unlock Your Mobile Wireless Device | T-Mobile


I heard that you can open it remotely, I think I'm applying it. I want T mobile to contact me please. Can you make a comeback

this is my e-mail address
I'm a Greek citizen, I can't use this phone, I want a fee or any support
Can you contact me I want someone authorized


Can you give me an e-mail address where I can reach them?

Userlevel 7
Badge +15

T-Mobile does not communicate via e-mail.  You can call Customer Care at 611 from your T-Mobile device or try reaching out to T-Mobile through DM on Facebook or Twitter.  The answer will still be the same either way.  You are not eligible for a SIM unlock because you are not a T-Mobile USA customer, you are not the original owner of the device, and you do not meet any of the SIM Unlock Policy requirements.