Solved

unlock request

  • 2 March 2024
  • 7 replies
  • 152 views

Badge

It has been a week since i requested that my samsung s23 be unlocked.  6 phone calls with t-mobile reps and phone is still locked.  The reps are incompetent and do not know what is going on.  My phone is completely paid off and feel that it is being held hostage by t mobile.  It is way beyond contractual agreement to unlock phone what can i do?

 

icon

Best answer by gramps28 2 March 2024, 16:21

View original

7 replies

Userlevel 7
Badge +14

Tmobile now automatically unlocks phones once the requirements are met. The last 2 Pixel phones I bought from them were unlocked and I never requested the unlock.

Badge

I wish i was so lucky

Userlevel 7
Badge +15

Do you meet all of the SIM Unlock Policy requirements? 

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

Depending on whether you are prepaid or postpaid, the requirements are different but there is more to just having your device paid off for conditions that have to be met before you qualify for T-Mobile to SIM unlock your device.

Badge

Yes i meet all requirements.

Userlevel 7
Badge +14

Have you tried using messenger on one of Tmobile’s social media accounts like Facebook or Twitter.

How to submit request to unlock devices for international travel to use local sim/carrier while traveling ?

Userlevel 7
Badge +14

What type of devices? Iphones can't be temporarily unlocked like Android. You use to be able to request the tempory unlock through your MyTmobile account under phone settings.

Reply