Who can help me? I can't unlock it.

  • 10 July 2024
  • 1 reply


I have never reported the loss of equipment. But it's locked. Who can help me? My location network is very poor, so I have to borrow my friend's mobile phone to send a message for help. My device number is 35 216423 324119 7


Thank you.


Best answer by syaoran 10 July 2024, 10:13

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Userlevel 7
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T-Mobile only SIM unlocks devices for its customers whose accounts and devices meet all of the SIM Unlock Policy requirements.

According to Swappa, the device has not been reported lost or stolen.  You should purchase devices from your region instead of importing devices from North America that are usually SIM locked to the carrier purchased from or SIM locked to the first US carrier's SIM you put in it.  

If your device has worked SIM unlocked previously and became SIM locked after an update.  That means the device you purchased was jail broken, which circumvented the SIM lock until the update patched the exploit.  If you can, return the device to who ever or where ever you purchased it for a refund.