Skip to main content

Devices

Apple, Android, SyncUP, and more!

4747 Discussions
W
WhereismyiphoneFirst activity
posted in Apple
Iphone 13 Pro Max Shipping Nightmare!

T-Mobile iPhone back order SUCKS! I am highly upset with T-Mobile. My iPhone shipping date keeps getting pushed back. First it said expected shipping on 11/28 then 12/2 then 12/6 It’s still hasn’t shipped. I’ve also been charged for this phone even though it hasn’t been shipped!! This is ridiculous! Please save yourself the stress and do not order the iPhone 13 Pro Max on back order. Not only will they continuously lie about the shipping date, they will charge your card even though the phone hasn’t shipped (not supposed to charge you until phone has been shipped) this is a nightmare

2
gramps28
Pillar
2 years ago
G
GandalfCOFirst activity
asked in Apple
iPhone 13 voicemail set up error

Trying to set-up voicemail on new iPhone 13. When I attempt to set-up the voicemail password I get a popup that says: Voicemail Error Try again later. How do I overcome this?

1
J
2 years ago
T
ThevdoguyRookie
posted in Other Devices
T-Mobile High-Speed Internet Gateway-Gray

I just received the new gray addition home internet gateway. So far, I am happy with it. Also, I’m happy to get rid of my Cox internet high priced service. A few questions though.Has anyone figured out how to change the DNS settings? I want to get away from the default Google 8.8.8.8How can you tell if it is using the 4G LTE band or if it is using the 5G band? Status says I’m connected to both but 5G is on secondary.Is their a way to force it to use 5G?

21
K
2 years ago
M
mdavis17First activity
asked in Android
revvl 4 plus will not turn on, power button just flashes white

My revvl 4 plus is flashing a white light on the power button when on charger but is not charging. The phone is dead and will not turn on. I tried different charger outlets and power cords but nothing is working. how can i fix this? this is the second revvl ive had to get because of this problem

1
syaoran
Pillar
2 years ago
D
DOlds2016First activity
asked in Other Devices
No sound at ALL Revvl V+ 5G

Hello. So my husband and I JUST upgraded to this phone TODAY, and his phone has NO sound at all in ANY app, and even the ringer volume isn’t working. We have checked all the settings, and all volumes are up all the way, and still nothing. It will vibrate when it rings, but there is no sound. Please help, as he uses his phone for videos all the time. Thank you!

3
F
Pillar
2 years ago
Q
QuogFirst activity
asked in Other Devices
Post-update, Revvl 5g plays ads at max volume when sound is off

Hi,My Revvl 5G updated itself to version 6B92UM20 this morning--a version which isn’t even listed on T-Mobile’s updates page--and now, whenever an advertisement plays on the screen, it does so at the phone’s maximum volume, even though Media Volume is set to zero.  I even set Ring Volume to zero/vibrate, minimised Call and Alarm Volumes; and activated Vibrate for Calls, because why not?  I hope someone can suggest some other way of preventing this phone from erupting with sound, because one game I enjoy plays ads from time to time, and I’ll never be able to play it again!Many thanks for any insight.

8
D
2 years ago
4
4537f5bHkFirst activity
asked in Other Devices
Sprint Kyocera DuraXTP not compatible with the TMobile network?

I’m downgrading from an iPhone to a flipphone.  TMobile Team of Experts told me the Kyocera DuraXTP E4281 would be compatible with the TMobile network. So, I bought two.  After several hours across several days, no one at Sprint, TMobile, my local TMobile store or Kyocera can tell me now, if or how the phone can be used on the TMobile/Sprint System.Apparently the DuraXTP doesnt have an IMEI. It has a DEC #, that Kyocera says is used instead of an IMEI. Both Sprint and TMobile say it has to be an IMEI and don’t know what to do with a DEC #.This confuses the heck out of me that no one has a definitive answer. I’d like to be able to use the phones if I can straighten this out. If it’s really not possible to use the phones on the TMobile/Sprint network I’ll mail them back.Has anyone successfully used the Kyocera DuraXTP E4281 on the TMobile network?

3
A
2 years ago
T
t_bee76Learner
asked in Android
LG Velvet 5G Android 11

When will my lg velvet 5g get android 11.  Many sites are saying it will get 11, 12, and 13.

11
M
2 years ago
M
MobileTRookie
asked in Android
Paramount+ not streaming on Sony TV

Successful sign up for Paramount+ offer, works on phone and tablet.  Downloaded TV app, successfully created account, get all the streaming teasers, but streaming video consistently fails with error code 6320.  Tried all the standby fixes (cleared cache, removed and redownloaded app, restarted modem, router, TV)—NADA—same message.  Contacted Paramount+ via email, assigned a case number then nothing, contacted T-Mobile, never got a response.  Anyone have a solution?

4
syaoran
Pillar
2 years ago
N
NarFirst activity
asked in Android
OnePlus 6T android 11

Is TMobile not updating the OnePlus 6T to Android 11 any longer?  The software development page no longer list OnePlus 6t as devices getting software updates.

22
E
2 years ago
A
am321Speaker
asked in Android
issues with my Google pixel 6 Pro preorder?

Thanks in advance for taking the time to read this long post and to give me some help and advice. So I preordered a Google Pixel 6 Pro from T-Mobile's website, but I seem to be having a lot of issues with my order. What should I do? Because I have a feeling that I'm not going to receive my phone. That somewhere down the line you were just going to get canceled or they're going to claim that I never made an order. 1st off when I tried to make the purchase on T-Mobile's website as soon as preorders became available, there was some type of technical issue that was confirmed by customer care who confirmed that with the IT department. Then about 3-4 hours later the website was working again and I was able to purchase the device.So after I completed the transaction I never received any confirmation email and any of my DocuSign emails that I should've received after placing the order. Which I was able to confirm on T-Mobile's website and through the app that I had an order processing. The ord

64
J
2 years ago
S
shadowkan33First activity
asked in Android
Pixel 4 XL Server Error

Been unable to use my phone to make or receive calls. When I try to make a call it fails immediately and gives a message saying "Server Error. Try again later." Anyone who tries to call me says it goes straight to voicemail and I also get a missed call notification. This started late last night. I have restarted the phone multiple times with no success. I am able to use my phone otherwise (texting, internet browsing, youtube, etc.) so I am really not sure what the problem is.

11
D
2 years ago
M
MrjyenFirst activity
asked in Apple
how do I release one of the numbers on my account?

How do I release one of the numbers on my account?

1
gramps28
Pillar
2 years ago
D
dfwfernRookie
asked in Android
Chatbots

Chatbots has appeared on my One Plus phone SMS at the top of texts yesterday. I want to delete it. How?

37
F
Pillar
2 years ago
L
LimlitFirst activity
asked in Android
T-Mobile App keeps crashing

I just switched my phone along with 2 other phones in my plan( all the same model of Samsung phones)  to T-mobile. But one of the phones keeps having this problem where randomly the T-mobile app crashes and the pop up appears. I dont use this app on that particular phone. I tried contacting customer support via chat feature who after a very slow response rate and 2 hrs later still couldn’t solve the problem.  They even asked me to uninstall the app which they should know is not possible.   I’m wondering if anyone else has had the problem and knows how to fix this?  

5
magenta6946213
2 years ago
A
abhilashhmFirst activity
asked in Android
Samsung Note 8 SM-N950U doesn't support VoLTE

Dear Team,I own a Samsung Note 8 SM-N950U bought from T-Mobiles when I was in USA. Currently I am in India and post Oreo update the option to turn on/off VoLTE is hidden. Now, when I try to use a sim card from a national network provider called JIO which only works on VoLTE enabled phones, I am unable to make any calls or send sms.When I checked the network status in the phone it says VoLTE is disabled. Kindly tell me if there is a way to enable VoLTE on my device.

8
rjtcc
2 years ago
A
ae909090First activity
asked in Android
LG G5 (LS992) Will It Move Over From Sprint To T-Mobile As Part And Work After 3G Retirement

When I put my IMEI number for my LG G5 (LS992) in on the T-Mobile Bring Your Own Device page, it says it is unsupported.  However, the LG G5 appears to have everything that would be needed to make the switch from Sprint to T-Mobile and also has VoLTE for the 3G retirement:  It has GSM support (which I confirmed in the settings), it is 4G LTE compatible, it has VoLTE (which I have turned on), and it has B2, B4, and B12 bands supported which overlap with T-Mobile (in addition to bands B66 and B71 which do not from what I understand). Since it looks like the phone has everything needed, would it be supported (is the bring your own device reporting incorrectly), or is there another reason that it may not be supported that I am missing? Thank you for any help you are able to give.

7
K
2 years ago
M
magenta4757916First activity
posted in Other Devices
4 g security cameras

Thinking of trying a 4 G security camera because internet is not needed, it uses cell service.  the only camera I came across was reolink with solar charger for battery. This needs a separate SIM card. Does that mean I need to add another line to my account.  Anyone familiar with this?

2
W
2 years ago
A
acehLearner
asked in Android
LG V20 Text

I have one contact that will not give the option to send a SCHEDULED TEXT.  As a matter of fact this one contact also does not give the option to ADD SUBJECT.  All other contacts give the option to schedule text and add subject.  I have deleted the contact and rebooted the phone at leas 3 times but it still does not show the option to schedule text and add subject.  Any help would be greatly appreciated.

40
S
2 years ago
R
ritviyerFirst activity
asked in Android
My unlocked phone not compatible with T-Mobile network.

I checked with the IMEI of a couple of phones, it says that the phone is not compatible with the t-mobile network, even though the phone is unlocked and supports the required bands for t-mobile. The phone is OnePlus Nord CE 5g. They are both purchased in India. So is there any way for them to be activated on the t-mobile network? Or will phones from other countries not work at all? Because they are both good unlocked phones with support of required bands. What else is needed? 

3
F
Pillar
2 years ago
D
Dr0xiumSpeaker
asked in Android
What does your Pixel 6 / P6 Pro pre-order look like?

I paid off a “free” phone, upgraded my account and don’t see the Pixel 6 Pro pre-order in my order status.  Is this normal?  If you have a Pixel 6 or Pixel 6 Pro pre-ordered, how does that appear on your account?  Did you complete the device agreement signature, etc at time of pre-order?Customer service has provided an order number and assured the pre-order is in.  It feels rather vague and a bit alarming that there is zero way to track the order, no way to know expected ship date, etc.

50
D
2 years ago
tmo_mike_c
Community Manager
tmo_mike_cCommunity Manager
published in Android
You’re Invited! OnePlus and Metro by T-Mobile present The Drop featuring Ty Dollar $ign

OnePlus in partnership with Metro by T-Mobile presents The Drop, an interactive concert with Ty Dollar $ign to celebrate the launch of the OnePlus Nord Series N10 5G and Nord N100. What is The Drop?At OnePlus and T-Mobile, we miss adrenaline-pumping, head-banging, sing-at-the-top-of-your-lungs concerts. So, we’re bringing them back and kicking off 2021 with The Drop, a FREE interactive virtual music experience featuring Grammy-nominated artist, Ty Dolla $ign!  In partnership with Metro by T-Mobile, The Drop leverages the power of new streaming technology and enhanced viewer customization that allows you to experience music in an entirely new and unique way. When, Where and How Can I Watch?The Drop kicks off on Friday, February 5th at 10 p.m. EST, for a night of music, giveaways, and cash prizes up to $10,000!  Did we mention it was free? Log onto www.thedrop.oneplus.com to register for a truly interactive experience and stay in the loop on social by following @OnePlus_USA and #OnePlusT

16071
F
2 years ago
L
levinjoeyFirst activity
asked in Apple
T-Mobile iPhone Deal

I traded in my iPhone with Apple to get the T-Mobile iPhone 13 bill credits. I haven't received an email with the promo code. How do I get the bill credit? 

6
R
2 years ago
C
CathunivFirst activity
asked in Android
Text issue on ported number

My daughter ported her Verizon # to T-mobile.  I’m on a corporate T-mobile account.  In the beginning my text went to her temp # but after a few days, her text came to my phone w/ her correct #.  She’s able to text me but my texts are not getting through to her.  I have cleared my cache & force stopped but she’s still unable to get my texts.  Her husband (both on same T-mobile plan) initially had same issue but his has been ok in the past week.  She ported over 1-½ wk ago.

3
F
Pillar
2 years ago
B
BffRookie
asked in Other Devices
“This network is blocking encrypted DNS traffic”

This morning I noticed that when my iPad and iPhone connect to the WiFi signal from my 5G High Speed Gateway (the silver trash can) they warn me that “This network is blocking encrypted DNS traffic.” It goes on to state that internet traffic on the network may be monitored and recorded by other devices on the same network.I have an Eero router connected to the gateway by ethernet and configured in bridge mode to serve as an access point. When I connect to that WiFi signal I do not get the same warning message. I have already:(1) rebooted the gateway several times(2) done a factory resetAnother odd symptom — which may or may not be related — is that it continues to show a warning on the LCD for “modem storage overload.”  I noticed this a few days ago, but it has not been resolved by the reboots or the factory reset. There are no text messages in the device.   

3
F
Pillar
2 years ago
28,143
Topics
110,487
Replies
1,310,639
Members

New badge winners

Show all badges
Terms & Conditions