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Apple, Android, SyncUP, and more!

4636 Discussions
A
Alejandro215Rookie
asked in Android
galaxy Z fold 3 out of stock?

who knows when the z fold 3 is going back in stock in the phantom silver and green besides black 

1
D
2 years ago
T
teddy8First activity
asked in Apple
Received unwanted text

I just received a 2297 text saying “we notice your line has a setting blocking important messages fro business you know, like one-time PINS and security codes for account access. We’re removing this block so you can receive these messages. Get more details here: t-mo.co/msgblock “I do not want this setting removed.

1
F
Pillar
2 years ago
D
delharrisFirst activity
asked in Android
Phone speaker

I have a Galaxy A20S phone. All of a sudden I cannot hear incoming calls unless I use the speaker. Any ideas on how to fix?

1
tmo_mike_c
Community Manager
2 years ago
D
DodgefanFirst activity
asked in Apple
swithing to t-mobile sims issues

Has anyone had issues with calling people on there phone list and it show unknown on the other side phone 

1
tmo_mike_c
Community Manager
2 years ago
J
JLJ2022First activity
asked in Android
Sprint to TMobile Migration Issue

Recently converted from Sprint to TMobile and in the process, updated to an S20 from an earlier samsung model. I can receive texts from Sprint contacts, but unable to receive any calls from Sprint or TMobile contacts (my phone doesn’t even ring and Sprint/TMobile contacts hear message “We are unable to complete your call. Message 12 VG201”). I can receive calls from other carrier contacts and can make calls and texts to anyone. Any idea why I can’t receive calls from Sprint/TMobile contacts? 

1
drnewcomb
Pillar
2 years ago
R
Ram1973First activity
asked in Android
pixel 6 not hooking up th android auto

Can't get hooked up to Android auto on my madza need help or phone goes back

1
drnewcomb
Pillar
2 years ago
S
sam34019First activity
asked in Other Devices
Connecting Inseego to Netgear ex3700 wifi extender

Not sure if anyone here can help or not, but any help is appreciated. I have been trying to connect the Inseego hotspot to a wifi extender. The reason for this is so that I can operate an Arlo VMB4000 base unit from the wifi extender while traveling in our RV and have a fully operational security system. I can get the wifi extender to connect to a hotspot on the phone, but cannot connect using the Inseego.The procees to connect using the phone is relatively simple   1. find and connect the netgear ext network.    2. click on manage router andit begins the smart wizard from netgear      3. select use as a wifi extender and not an access point and select the correct network to extend       4.insert correct password and the wizard creates the extended networks, using the phone is simple from herem just click continue and it connects and the arlo has a connection to the internet that works. Using the Inseego we get the dreaded unable to connect screen.Any ideas?Thanks. 

1
D
2 years ago
M
Matt1949First activity
asked in Android
remove "emergency calls only"

My phone only works for emergency calls….

1
drnewcomb
Pillar
2 years ago
K
kwillis11First activity
asked in Other Devices
Tuesday specials with T-Mobile Home

Hi: Why can't I have the ability to take advantage of the Tuesday deals?  It asks for my telephone number and then sends a code to that number.  The router is that number.  How can that be remedied? John

1
S
2 years ago
J
jimstankoFirst activity
asked in Android
charging port damaged

The charging port on my j3 will not accept the charging plug and will not charge. It looks like the port is damaged and pushed into the phone.

1
F
Pillar
2 years ago
L
LykophileFirst activity
asked in Apple
Apple watch

I spent several hours waiting for an “expert” only to be told my watch can’t be added to my plan with a standalone watch. After at least 30 minutes of trying, your expert claimed that my watch was locked or could not be added as a standalone. This can’t be right. It is a brand new series 6 GPS + cellular. What is going on? 

1
B
2 years ago
M
MsCoe2uFirst activity
asked in Apple
trade in carrier locked phone

Can I trade in  a carrier locked phone?

1
tmo_mike_c
Community Manager
2 years ago
S
Srk612First activity
asked in Apple
trade in and new phone credit

If I choose not to send my trade-in for the cash amount I was offered do I still get the discount on the iPhone through bill credits that is additionally part of the deal?

1
B
2 years ago
M
mdavis17First activity
asked in Android
revvl 4 plus will not turn on, power button just flashes white

My revvl 4 plus is flashing a white light on the power button when on charger but is not charging. The phone is dead and will not turn on. I tried different charger outlets and power cords but nothing is working. how can i fix this? this is the second revvl ive had to get because of this problem

1
syaoran
Pillar
2 years ago
O
opdave2001Helper Level 1
asked in Apple
Face ID

I just upgraded my iPhone 11 to the iPhone 13 Pro. I used face id previously to log on to the T mobile website. I set up face id on the new phone and it is working EXCEPT on the T mobile site.I tried disabling it for the site and then turning it on several times. Any suggestions?

1
O
2 years ago
J
JayceCraigFirst activity
asked in Apple
Text message detail log

Is there a way to get a printable version of text message logs between myself and a specific other number? That shows not only when the messaged occurred, but also what the messages say.

1
gramps28
Pillar
2 years ago
J
jburt3625First activity
asked in Android
New Galaxy S21 5G won't update.

We purchased our Galaxy S21 5G phones on 12/28/21 and the phones are still on Android 11 with the security patch Oct 1 2021.Both phones show that they’re up to date.Why won’t they update?

1
tmo_mike_c
Community Manager
2 years ago
G
GandalfCOFirst activity
asked in Apple
iPhone 13 voicemail set up error

Trying to set-up voicemail on new iPhone 13. When I attempt to set-up the voicemail password I get a popup that says: Voicemail Error Try again later. How do I overcome this?

1
J
2 years ago
L
lobo2kFirst activity
asked in Android
Audio Issues on Nord N10 5g Phone

My Nord N10 5g phone is only a few months old but suddenly began to only allow me to hear other parties during calling if I have the speakerphone on. The other party can hear me, but I can’t hear them (or the phone ringing out for that matter) unless I turn on the speakerphone. Also, the T-mobile jingle doesn’t play anymore on power up/power down. I’m just wondering if others have run into this problem and what actions might resolve the issue (up to and including a hardware reset). Thanks in advance for any ideas.

1
C
2 years ago
M
mayohs06First activity
asked in Android
Activating SIM card on replacement for lost phone

So I lost my phone, blocked the device, and was able to file a claim to get a new one. However, when I go to activate my SIM, it wants to send a text verification to my phone number. Obviously, this won’t work as I had lost my phone and am trying to activate the replacement SIM card. Is there anyway to fix this? Or do I need to bring my replacement phone into a Tmobile store and have them activate it there?

1
gramps28
Pillar
2 years ago
D
DEATwinFirst activity
posted in Android
Hrlp

Can someone help get my Gmail account back please 

1
magentatechie
Employee
2 years ago
F
flawsonFirst activity
asked in Other Devices
sprint to tmobile migration issues.

Over the weekend my girlfriend and I migrated from Sprint to Tmobile. I got a new phone and she kept her Samsung Galaxy S8. She sent me a text telling me and I quote, "My Amazon app is gone Multiple voicemail notifications, but no voicemail random texts that seem like voicemail to text notifications." She followed it up with a screensht to show that one of her apps was completely Uninstalled. Is there any reason this would be caused by after migrating? Thanks.

1
F
Pillar
2 years ago
M
MrjyenFirst activity
asked in Apple
how do I release one of the numbers on my account?

How do I release one of the numbers on my account?

1
gramps28
Pillar
2 years ago
Ash27
Ash27First activity
asked in Android
S21 not responding

I was using my s21 today and the phone screen went black. I tried to restart it and tried to turn off the phone but the phone isn’t responding. I even tried to charge it, but that didn’t work either. The phone has been restarting itself every time the phone freezes for the past few weeks, so I don’t know if these two issues are related to each other. I just need help. I am currently waiting to hear from customer service soon. Thank you

1
drnewcomb
Pillar
2 years ago
Q
QveenBreaRoseFirst activity
asked in Android
can i use my metro pcs service a network loccked tmobile phone

If I have an account with metro pcs but my phone got broken... my dad got me a new phone from tmobile and a tmobile line..... I tried to take the tmobile phone to metro pcs and put my metro service on the phone instead of the new tmobile line, and the representative said that the phone was reported stolen. Now when I looked up the imei number it has not been reported stolen and don't know why it would be reported seen because the phone was brand new out the box. So I went and put the tmobile Sim card in there and activated the service and it worked and did not say anything about the phone being stolen. Why is that?? Can I take my old metro Sim card with service and put it in my new phone from tmobile, even though it's network locked since metro pcs is now tmobile  or do I have to get my device unlocked? 

1
F
Pillar
2 years ago
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