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Devices and orders

Talk about all the T-Mobile devices you are using to make daily business management possible.

  • 92 Discussions
  • 222 Replies
92 Discussions
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Omen of the SunFirst activity
asked in Devices and orders
two phones

so i was working on upgrading both lines on my account and accidently placed an order twice for the same phone line can i use the second phone that was ordered on the second phone line even though both phones were ordered for one line 

1
syaoran
Pillar
19 days ago
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bross2First activity
posted in Devices and orders
New Business Service - T-Mobile

Apologies in advance as this is a bit long.  I wanted new service with T-mobile and decided to open a business line instead of a personal line.  The T-Mobile Rep at the South Halsted store informed me that someone will reach out in a day or two to begin the process.  I received a call from Adalberto Garcia two days later and we discussed the type of service I wanted.  Adalberto then sent me an email requesting some information. His initial email on July 22nd at 1:17pm:Hello Bruce, It was a pleasure talking with you regarding our current promotions. Per our conversation, we will need your W-9 to verify the business. Can you please send over a copy?I then shared my W9 with Adalberto.  He followed up on July 26th at 9:36am with the following request: Hello Bruce, We received a response from our credit team and they are asking for some additional information before releasing the application. I will list the following steps on how you can proceed forward, as they are asking for additional i

2
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20 days ago
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alandramfireFirst activity
asked in Devices and orders
Kids SyncUp Watch Contact Invitation Issues

I just got the new SyncUp Kids watch for my son, and I was adding in the different contacts for him to be able to have.  I clicked on the little pink + button and it allows me to add in the person.  i click in the Name box that is there, and it pulls up a little box at the bottom of the screen for me to choose a contact, so I go through my contact manager in my phone, choose the person, and it fills in their information for me in the boxes there. Then I choose the contact type, which in this case I did Friend, and then clicked the pink Next button to the next screen, where I put the name that my child calls this person (in this case it was their grandma), and then I clicked the pink button at the bottom that says Save and Invite.  When I click that button, it takes me to my text messages to that person, and auto-fills in an invitation message.  In that message it says that I added that person as a Friend contact, and that I’ve also sent my child’s contact info to them so they can call

11
L
21 days ago
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ab5805First activity
asked in Devices and orders
Refunds

So, I bought a phone online on T-Mobile’s website, right? I don’t have an account with them, Im a new customer. Well, it took the money out of my bank account (normal, right? No big deal) but the order didn’t actually process correctly. So, I want my money back immediately. How do I get my money back?

1
syaoran
Pillar
1 month ago
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GfarahFirst activity
asked in Devices and orders
Access point/Mesh not shipped

Hello. I signed up for the Home Internet Plus plan recently. I received the free white gateway today but didn’t receive the mesh discs. Is that shipped separately? Or did I misunderstood what it means by “Access point included” under the Home Internet Plus plan?Thanks,Farah

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1 month ago
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Shams_23First activity
asked in Devices and orders
How to file a complain if hand research team takes over a month to complete invistagation on two lost phones?

It’s been over a month since we have filed a claim that the two phones that we ordered were not delivered and the hand research team still have our claim in queue!!We have spoken to supervisors many times, they all say that should only take a week and they promise that they will get this resolved for us but the claim doesn’t go anywhere. we have lost trust in tech support and would like to know how to file a complain.  

2
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2 months ago
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develop111First activity
posted in Devices and orders
Mobile Auction

Hello, Two questions if I were to apply here for my companyhttps://www.t-mobile.com/content/t-mobile/corporate/our-story/working-together/suppliers/supplier-registration-process.htmldoes it matter that it says suppliers ? Because we would be buying from the auction.Also may I open account and if I have missing requirements, may I take time to get it ?We need to be R2 certified correct?

15
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2 months ago
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magenta6695875First activity
posted in Devices and orders
assurant fraudsters

I have been dealing with this ordeal for 3 months. I certainly believe is a scam from Assurant.  I filed a claim back in March for a device that broke, immediately after i returned my device. End of March received a message from assurant to send the device, called them they said that they received the device it wasnt scanned. Received a second message on April, called them same thing device was received not scanned , not to worry because they had it. At the end on May $579 charged on my account. I called them back again the device not scanned. I called them back yesterday to verify the status of my refund and now they say that they receive an empty package.  i have tracking number and details from USPS where they handed the package to an individual at their location in York Pennsylvania. The internet is full of similar complaints.  These insurance companies are scamming consumers. They charged you a monthly fee, they charged you a deductible and then they charge you more than the devic

6
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2 months ago
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123WileyHelper Level 2
asked in Devices and orders
Amazon TV Promotion

OK, its been over 10 weeks since the deadline for the TV Promotion.From the posts I've read,  no one has recieved their e-mail notification and is getting no help from  "customer service".When i can get through to "customer service" (3 hours) they do verify that i have a valid application for the promotion.T-mobile wants their money from you, on time or earlier, but seems to feel no obligation to fullfil their responsibilities in a timely maner.Just imagine what would happen if i told T-Mobile wait ten weeks and maybe I'll  send you some money.  :-)I realize that the upfront costs of a class action suit is not worth it for TV, but might be to teach them a lesson.

16
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2 months ago
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unicorn2023First activity
posted in Devices and orders
TMobile scam to give free device

Be careful with very unethical practice by Tmobile to give you free device and they will tell you it is free and will start charging you a service fee. Anyone have the same issues? When I was at the stores they did this to several customers. I should know better. I’ve been with Tmobile for a long time, after this bad experience, I can’t trust Tmobile anymore. Maybe time to switch to a different company or find customers with similar issues and ask a lawyer to sue this company. It is not about the monthly fee, but it is about big corporation just get a way with unethical business practice by scamming customer.

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2 months ago
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brandee holbronLearner
asked in Devices and orders
RETURN DEVICE PACKAGE EMPTY

HI Im really stressed out right now i warranty my phone sent back my phone with your tracking number 1Z9E86E78736404657 t mobile rep said you folks got the box but device wasnt in there and trying to charge me 1300 and now my phone is off because of that please HELPPPP im looking into getting a lawyer to help me out i have cameras footage of me going into store and giving them my phone and i paid them $9 to bubble pack it and send it to you folks as well please help

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2 months ago
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smtFirst activity
asked in Devices and orders
how can i buy d grade iphones or broken in bulk?

hi i want to buy d grade broken phones in bulk from t mobile live auction what are the requirements for participating.

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S
3 months ago
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SKYE52First activity
asked in Devices and orders
return tracking status

How do I check my return status? Using the tracking #. I went on UPS entered my tracking number and it says invalid. Does anyone know how I can track it?

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3 months ago
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Willivan0706First activity
asked in Devices and orders
Error adding items to cart. Please try again.

I’ve been getting this error for a couple of days now. I’ve done all of the deleting of cookies and data, logging in/out, tried Chrome and Edge. What gives?

3
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3 months ago
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Donmar55First activity
asked in Devices and orders
S pen

Does the s pen have to be returned when trading in a, Galaxy S23 Ultra? 

2
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3 months ago
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RomeoTimNovice
asked in Devices and orders
Generac General needs Protocol 802.11 b,g,n to work

How do I get my t-mobile Internet to broadcast 2.4 ghz with Protocol  802.11 b, g, nI setup ssid to 2.4 ghz. But it’s still not in 802.11 b, g, or n.

1
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3 months ago
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AnatoleFirst activity
asked in Devices and orders
Is T-Mobile phone replacement real or scam?

Hello,I purchased a phone and a line from T-Mobile in September 2023. In April, the phone went completely black for no apparent reason. When I returned to the shop, I was informed that because I had paid the total cost upfront (prepaid), I did not qualify for a replacement. A friend suggested I call customer care (611) as shops are mainly interested in selling new devices.When I called customer care, I was told that my phone was covered under a two-year manufacturer’s warranty and that I qualified for a replacement. They advised me to return to the shop the next day and said they would coordinate with the shop directly.On my second visit, the representative at the shop was very helpful and called T-Mobile customer care. They confirmed the phone was well-maintained and instructed him to initiate the replacement process. However, it appeared he did not have the necessary privileges in their system to do so, and only the manager could handle it. Unfortunately, they said the manager was no

1
R
3 months ago
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gman707First activity
asked in Devices and orders
targeted promotion

I have a targeted promotion of trading in any phone in working condition and getting up to $415 off a new phone.  Anyone know how to get that to work online, or do I need assistance from a customer service person? 

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3 months ago
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ghaeltFirst activity
asked in Devices and orders
Phone upgrade issue

On May 2 I went to retail store to upgrade 2 phones on the account. Rep didn’t see anything available for a one military plan and called RSA support and was given a P739 promotion code which gave a 50% discount over 24 months. He hade the conversation on speaker the whole time so i heard the whole conversation.  I do the deal and we rest my old phones to factory setting wiping them clean (old galaxy phones) and they keep old phones for trade. I notice on my account the notice that the 2 trade in devices are still due. I call customer service they say they have not been received they need proof.  I go to store manager provides proof of shipping and then verifies they are at the warehouse.  Call cust care oh yea we have them but they have security locks on them and have to tell them again no phones were factory reset prior to shipping. cust care says just a min let me check then hangs up or we get disconnected after 10 min.  She calls back and states ok phones are fine and bill will be a

0
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3 months ago
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F_arellano2Novice
asked in Devices and orders
Tmobile Business internet set g4se to bridge mod

I have a business account being that iy was mentioned the modem g4se can be set to bridge mode. Is this possible?

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3 months ago
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TonyDFSFirst activity
asked in Devices and orders
Syncup Drive on Desktop

Hi,I have a business with a couple trucks.  I installed the drives in the vehicles and it works great with the phone app. I would like to view dashboard, map etc… on my desktop (Mac) and also my front office desktop (PC).Is there a website that log in and dashboard is available?

10
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4 months ago
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IgotscammedFirst activity
posted in Devices and orders
Do you feel scammed by tmobile business?

Ok I’m going to be as detailed as possible so I can see if anyone out there is having the same issue or can potentially help me resolve mine.  On March 3rd 2024 I made a decision to open a T-Mobile business account for my non-profit organization. I’m a Gold Star Child which means I’ve lost a parent to the military & I mention that because it’s the reason I even was interested in doing business with T-Mobile. Many Gold Star organizations sing the companies praises & they also offer us a discount which is something I appreciate even after my less than ideal experience.  It was on the 4th that I went into a physical location in Iowa. The staff there & myself sat there for 3 hours sorting out the details. But at the very end their system in store malfunctioned & they were unable to take any payments. They told me to come in the day after next.  On the 6th I went in again & again we sat for a few hours. Only to be hit again with a roadblock that required someone with mor

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4 months ago
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redlion03Novice
posted in Devices and orders
Tmobile over promise and cant keep it.

On May 16th, I inquired about a promo for an iPhone without changing my plan. I believe I spoke to Mcalvin. He informed me there was a promo for a free iPhone 15 for adding a line without changing my plan. I even asked him multiple times if there was a catch with the promo, and he specifically told me the only requirement was to add a line, with no need to change my plan. I told him I would call back the next day because I wanted to decide on the color of the iPhone I wanted to buy.On May 17th, I called to buy the iPhone and spoke to Dem. She informed me that she couldn't fulfill the request as she couldn't find the promo. However, she assured me that T-Mobile would honor the promise Mcalvin made on May 16th, as she heard the conversation I had with him. She promised to call me back the next day on May 18th, and even said she would personally call me back after 11 am Chicago time.On May 18th, I was waiting for a call back from Dem at T-Mobile, but unfortunately, nobody called me back.

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4 months ago
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RemmyFirst activity
asked in Devices and orders
Ps4 can't connect to Gateway

So i actually have 2 questions, Question 1: so i’m trying to connect my PS4 to my Internet but everytime i do it times out like it cannot connect or find the connection. Is there a way to fix this? And question 2 i’ve noticed when i’m on youtube i cannot see comments and it’s because it’s on Restricted mode comes to find out i can’t turn it off because of my Network that i’m on.. how can i fix that?

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5 months ago
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messymobileFirst activity
asked in Devices and orders
I had an iphone that i couldnt find that I bought thru tmobile and now I want to assign the imei number to the line on nmy account. how do i do that?

I had a phone that I lost or thought I did, I didn't report it at the time and I now actually found it in storage and I wanted to know how I go about assigning the phone to the line so that It show on the account.  

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5 months ago
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