I want a static IP. I have T-Mobile home internet. That only uses dynamic (IPV6) addresses. I was told I had to get business Internet. I ordered it with static IP. The Inseego device arrived. I connected and ran a speed test. I got 0.1 mbs download! I contacted tech support. It took over an hour of wrong transfers and holds to get them. They ordered a new device.
II came the next day.. It woudln’t work at all. It took 3 hours to get tech support who ordered a third device. When that came, it wouldn’;t connect to the Internet at all. I spent THREE hours working with a tech. We were completely unable to get any connectivity. Static IP was also comng up incorrect. It was a dynamic IP assignment.
I spent over 12 hours in total on this. Here’s what we learned:
- The radio in the tower has a problem with network capability. A ticket has been open on it for over 1,000 days! It’s been escalated twice wtih no result. The Inseego device willonly connect to this channel (N41).
- My account wasincorrectly set up and was unable to get a static IP. The support techsuggested I cancel the account and have tele-sales (impossible to reach!) cancel this account and start over. Since the only available channel is N41, even if the new account was set up properly, it wouldn’twork.
I decided to close the account. I was completely uable to rach anyone in customer support beyond pathetic foreign first-level agents. I had no opportunity to escalate. Very very poor customer service.
In case you wondered, my home T-MobileInternet speed is 300+ mbs.
It took me over an hour on hold to ge to the WRONG rep (transferred 3 more times). I asked this rep (asian) to give me tlesalees. She said she would. I was on hold for another 25 minutes and got TECH SUPPORT. That agent got me to a US rep who was helpful. She connected me to another Asian who, itityh great difficulty canceled the cccount.
The US rep called back to make sure things worked out. I told her that I thought so. I also explained that I was told a Cradlepoint device might actually work. She promised to get back to me tomorrow.
As it stands now, the account may be canceled (no equipment return lable received yet), and I might get a call to potentially make things work.
Given my experience so far, I doubt anyone from T-Mobile will read this post. It would be nice if someone senior would read it. This is an example of incredibly bad customer service, tech support, and apparently tower maintenance.