Can't connect Google Mini to T-Mobile Home Internet

Same problem here.  I think it might be confused between 2.4 and 5g. 

I’m having the same issue.  I was finally able to get it to connect by playing with turning bluetooth on/off during the setup and not having my Google Assistance device automatically reconnect to my home wifi.  But to be honest, I don’t know what actually made it work.  However, the next morning it had disconnected again and I’ve been unable to reconnect again.  Has anyone found a solution?

Having the same issues and I've tried everything! The old LTE Gateway worked fine in this regard. Why is the new Gateway crippled, why are certain settings not available, and why won't my Google Home devices connect or stay connected?

It’s not just google devices, it’s all google services, including gmail and many others.

Changing your dns doesn’t matter. 

You can use a VPN, and get around it to get your google things to load. Otherwise, the router is for some reason blocking google IP addresses. This is highly frustrating.

After reading this thread I see I am not alone, This is very frustrating. I have two Google mini neither will work but I have 3 Amazon echo dots all working fine, sure would be nice to get a fix from T-Mobile for this issue.

I agree 100% with you I just purchased and set up the gateway router a week agon and this is an ongoing problem hope T-Mobile works this out and fast 

Does anyone from T-Mobile read these messages? Or is this all customers? 

Charles in Glendale AZ

I am on the phone with them about this right now. I am using the Cycliner Router thingy.  The woman I am speaking with claims she is Level 3 Support (I have that number from a previous call).  However, she first wants to try and connect me to the 5Ghz band b/c she says by default the router is connected by default to the 2.4 Ghz band. But I am telling her I am set up with both by default - as I see in the GUI -- (i.e. this is how it came; I did no tweaking).  But this is odd b/c everything I have read on the internet says the reason we are having this issue with Wyze camera, Google Nest Mini speakers and Echo devices is b/c those devices need 2.4 Ghz (and not 5 Ghz).  I am getting the feeling that I am talking to someone who thinks she’s is Level 3 Support.  Btw she just got back on line. She says that those devices are not supported. But a new firmware upgrade is needed.  I am not on the list to get that upgrade she says. My software/firmware ends in 0168.  That means according to her, that I am on the older one (relatively speaking).  From a conversation a week or so ago with a legit Level 3 Support, that gentleman said these newer routers (the cylinder ones) don't support much tweaking.  He suggested I use my replaced Time Capsule (apple world, speak) which I am currently using behind the T-Mobile Router for mac mini Time Machine backup and as a Gigabyte Switch, to control the 2.4 GHz band and set up those incorrigible devices to the Time Capsule. I am going to need my tech friend to come over for that. I am a knob.  I just sound kinda tech knowledgable, at least to me.  The purported Level 3 Support woman says she is going to call me back later. I will come back and report which she informs me.  

I'm having the same experience now. I posted about two weeks ago at my wits end about the Home devices not connecting or staying connected. It seems that the new update and/or something that's been tweaked on T-Mobile's end has fixed some issues and all my devices have been connected for over a week now and all work fine. Before I was able to get them connected but they would glitch out or by the time I got home from work, they were disconnected. Fingers crossed. Now if we could just get some more settings and if my service wouldn't drop out so much during the day, then I'll be happy, lol!

So what has worked for me is to factory reset the gateway device. Once you set it up log into the settings online (192.168.12.1) and divide the 2.4hz and 5gz. But after you separate them go to configure ssid 5, under set ssid to configure make sure to go through all of them and turn off any "enable ssid" other than the ssid 5. For me the ssid 9 was named the same as my 2.4 and Google devices don't like 5gz. Sorry if this is confusing wording but I hope it helps. 

My Google Home Mini works normally with the gateway, from the first day I set the gateway up four months ago.  However, I didn’t try to  configure it. I kept the wifi password the same as it was for my old DSL modem. At first, when I set up the gateway, I went by the number of characters they suggested for the wifi password, or whatever, and once I had one device set up, I used the “change the wifi password (SSID)” function in the app, changed it to my old wifi password and all my smart devices connected normally.

There are about a dozen known quirks of T mobile home internet, and not working with google home devices (including the Google Home Mini) is not one of them.

There are at least 300,000 users of T mobile home internet and probably more than a couple thousand who use Google Home devices. It’s so important to me, I don’t know what I’d do without it, if it didn’t work. So, my suggestion is if you have your old connection service provider still, see if you can get the Google Home Mini working with that, and then do a factory reset (paper clip in hole at top of black inset on gateway), go through the entire setup again, but this time at some point, after one device is connected, change your wifi password to the one the mini uses in your old wifi setup, and see if that works. I wish I could be more help, and offer something simpler to do. Maybe someone else will.

Good suggestion. I recommend to people that when they’re setting the gateway up for the first time, they get it working with one device, whether it is a phone or a laptop. Then after it is all set up, restart the gateway and restart your laptop or phone, and make sure you’re all signed in, signed up automatically, and that the internet works.

Then change your SSID name and password in the app to what  you had before and that should add all your devices, and restart the gateway yet again after doing that, because if some of the devices don’t connect the first time, they will connect after the restart after the old SSID name and password has been established.

After all, the Google Home Mini or all these smart devices, are just using wifi, and wifi is wifi, whether it is coming from the gateway’s router or a separate router.

As far as the factory reset on the Google Home Mini, first I’d try just unplugging the mini and plugging it back in, and as long as you are using the same SSID and wifi password as you had on your old setup, it should work. Just doing that can kind of re-register it with the wifi network.

Lastly, sometimes the Google Home experiences some quirks of its own that are unrelated to your home internet. When I first got my Google Home mini like three years ago, it was so slow, and barely worked. I got on the online help with a rep and explained that I’ve used computers for 50 years and what am I doing wrong. It turned out Google Home was having a problem at that time. The next day and for months after it worked  great.

I’m assuming you selected “System” and it’s asking you to enter admin and a password. The password is the one on the bottom of the gateway. After entering the password, the first screen I come to is one that allows you to change your password to something easier to remember or enter. Do you think you may have done that before and forgot?