Sounds similar to mine. I watched my UDP in the game and it worked fine at first then dropped till my game crashed every time. I did talk to tech support and he told me UDP wasnt supported. I have been waiting until the problem is fixed to switch back to T-Mobile.
Sounds similar to mine. I watched my UDP in the game and it worked fine at first then dropped till my game crashed every time. I did talk to tech support and he told me UDP wasnt supported. I have been waiting until the problem is fixed to switch back to T-Mobile.
Idk what they're telling people now, but the service worked flawlessly up until December. Low ping, fast downloads, until they changed something.
My disconnect issues have magically fixed themselves also.
Sounds similar to mine. I watched my UDP in the game and it worked fine at first then dropped till my game crashed every time. I did talk to tech support and he told me UDP wasnt supported. I have been waiting until the problem is fixed to switch back to T-Mobile.
Idk what they're telling people now, but the service worked flawlessly up until December. Low ping, fast downloads, until they changed something.
I just talked to tech support. UDP port forwarding is not supported with their boxes. He could not tell me when if if its going to get fixed. He is forwarding my concerns to the engineering team. Is quite disappointing because T-Mobile internet has the best pricing for internet. Ill wait it out while my current internet keeps going up in price.
Do a test on speedtest.net. Observe not just the up/down speeds, but also the ping values during the test. If in general, if you see ping values under load is higher than 1 second (either upload or download), your internet service may not be adequate for gaming, regardless of speeds. The only way that I know of to improve latency is to install an external 4x4 MIMO antenna.
I’ve been using the TMobile home internet, with the grey Nokia device, for almost 2 years.
It use to be a great service, but not anymore.
For over a month now, I’ve been experiencing the same disconnect issues as other people in the forum. VPN for work and gaming on Oculus and PC has constantly disconnected after a minute or two. The issue is even happening at 4 am in the morning! I’ve been forced to use a Verizon hotspot instead.
TMobile has broken something, because until recently, gaming and VPN worked fine!
Unfortunately, TMobile is the only available unlimited whole house ISP in my location.
Hopefully, within a year, fiber will be installed so I can join the 21st century.
Last week, I complained online and suggested trying a newer router. I was able to exchange my Nokia gateway for the Arcadyan gateway. Unfortunately, there has been no improvement. It seems the downloads are slower and the upload slighty higher. I should have kept the Nokia gateway.
Having the same issue mentioned here. We had the gray/white trash can for about a year with nearly NO ISSUES. Save for a little spottiness on occasion, which is expected in our rural-ish area. No big deal.
I was trying for a WFH job that required 10mb upload speed minimum. We were hitting maybe 5.5-6 with that router. So obviously we went to our local store and asked for help. They recommended the next model with was the sagecom or something like that. The black trash can. This was roughly a month ago. It worked, but it was even slower internet. Download and upload speeds dropped. Didn't get that job, obviously. Streaming TV is how we roll, and up until the big black trash can, we'd dealt with very minimal buffering. Not only did it begin to buffer, we were losing connection completely several times a day. We dealt with it. Gaming hadn't been affected yet.
Then two weeks ago, the gaming connectivity started having issues. My main is Fortnite, and like others, I load up just fine then get into a match and start lagging/dropping connection. Mine is instant, whereas I've seen other get a couple minutes up to forty-five. Regardless, this is unacceptable. Two days ago I'd had enough, so upon contacting tech support, she said coverage in my area is great - I'm in the MAGENTA area so internet should be perfect. But it's not. So it's a router issue. We're gonna send you a new router and that'll fix your problem because on our end, everything looks great.
Yesterday, we received the router, the Arcadyan (smaller black trash can) and last night it worked with minor lagging. I was at least able to play for a short-time without freezing every 20 seconds. Then last night before bed the internet shut off completely. Tried again today and now it's having the same issue. Freezing every 20 seconds then completely disconnecting me. Though every other device is running smoothly on the internet. As long as we're not gaming.
Here's the rundown from the two tech support calls today:
-Hard reset router and uninstall/reinstall TMHI app. Try adding a second network set to 2.4Ghz and run the gaming off that. Because gaming works best on 2.4Ghz. That didn't fix it, what do I do? Try it out for a couple days then give us another call.
*5 minutes later, frustrated as all get out, I call back*
-TMHI is not meant to handle gaming, but rather basic internet needs such as streaming and web surfing. Seriously? I'm just being upfront with you, I don't want to mislead you in any way. So what do we do? There are a lot of people in your area connecting to the towers, so speeds will be slow. Let's try some more troubleshooting. *instructs to reset everything, verifies SIM card is correct and working, suggest using an ethernet connection* Still no change. I hate that you're having this issue. Here are phone numbers for the manufacturers so you can contact them about your issues. Manufacturers for what? Your consoles. We've done everything on our end possible and connection looks perfect from here. It's probably a manufacturing issue with your Nintendo Switch and Playstation. So my Playstation and Switch both became faulty at exactly the same time after switching routers...and they're the problem? This is everything we did today. I'll give you a follow up call tomorrow to see how things are going.
*drives to McDonalds and connects to their free Wi-Fi and plays Fortnite with NO ISSUES*
I am disgusted and frustrated. T-Mobile, if you don't care about your gaming customers, JUST SAY THAT. Own up to it. You lowered your prices out of greed knowing everyone would flock to you and now you can't support the influx of usage. You put an update out on the routers and your customers are telling you it's broken....yet you do nothing. There is an issue here with YOUR service. I will be switching ISPs due to your negligence and unwillingness to provide for all your customers.
FYI, Vicky, Richard, and Rachel...it's not you. It's your employer. You all were great and very helpful. As best you could be with what you've been taught.
Having the same issue mentioned here. We had the gray/white trash can for about a year with nearly NO ISSUES. Save for a little spottiness on occasion, which is expected in our rural-ish area. No big deal.
I was trying for a WFH job that required 10mb upload speed minimum. We were hitting maybe 5.5-6 with that router. So obviously we went to our local store and asked for help. They recommended the next model with was the sagecom or something like that. The black trash can. This was roughly a month ago. It worked, but it was even slower internet. Download and upload speeds dropped. Didn't get that job, obviously. Streaming TV is how we roll, and up until the big black trash can, we'd dealt with very minimal buffering. Not only did it begin to buffer, we were losing connection completely several times a day. We dealt with it. Gaming hadn't been affected yet.
Then two weeks ago, the gaming connectivity started having issues. My main is Fortnite, and like others, I load up just fine then get into a match and start lagging/dropping connection. Mine is instant, whereas I've seen other get a couple minutes up to forty-five. Regardless, this is unacceptable. Two days ago I'd had enough, so upon contacting tech support, she said coverage in my area is great - I'm in the MAGENTA area so internet should be perfect. But it's not. So it's a router issue. We're gonna send you a new router and that'll fix your problem because on our end, everything looks great.
Yesterday, we received the router, the Arcadyan (smaller black trash can) and last night it worked with minor lagging. I was at least able to play for a short-time without freezing every 20 seconds. Then last night before bed the internet shut off completely. Tried again today and now it's having the same issue. Freezing every 20 seconds then completely disconnecting me. Though every other device is running smoothly on the internet. As long as we're not gaming.
Here's the rundown from the two tech support calls today:
-Hard reset router and uninstall/reinstall TMHI app. Try adding a second network set to 2.4Ghz and run the gaming off that. Because gaming works best on 2.4Ghz. That didn't fix it, what do I do? Try it out for a couple days then give us another call.
*5 minutes later, frustrated as all get out, I call back*
-TMHI is not meant to handle gaming, but rather basic internet needs such as streaming and web surfing. Seriously? I'm just being upfront with you, I don't want to mislead you in any way. So what do we do? There are a lot of people in your area connecting to the towers, so speeds will be slow. Let's try some more troubleshooting. *instructs to reset everything, verifies SIM card is correct and working, suggest using an ethernet connection* Still no change. I hate that you're having this issue. Here are phone numbers for the manufacturers so you can contact them about your issues. Manufacturers for what? Your consoles. We've done everything on our end possible and connection looks perfect from here. It's probably a manufacturing issue with your Nintendo Switch and Playstation. So my Playstation and Switch both became faulty at exactly the same time after switching routers...and they're the problem? This is everything we did today. I'll give you a follow up call tomorrow to see how things are going.
*drives to McDonalds and connects to their free Wi-Fi and plays Fortnite with NO ISSUES*
I am disgusted and frustrated. T-Mobile, if you don't care about your gaming customers, JUST SAY THAT. Own up to it. You lowered your prices out of greed knowing everyone would flock to you and now you can't support the influx of usage. You put an update out on the routers and your customers are telling you it's broken....yet you do nothing. There is an issue here with YOUR service. I will be switching ISPs due to your negligence and unwillingness to provide for all your customers.
FYI, Vicky, Richard, and Rachel...it's not you. It's your employer. You all were great and very helpful. As best you could be with what you've been taught.
This is my exact situation!
Stopped working about a week or so ago. And called 3 different times.
They told me the speed looked perfect on their end, told me to reset the tower, check to see if the games I was trying to connect to were down, connect an Ethernet cable and pretty much every other option.
(we have 2 towers over here, tried both - both didn’t work and its the same situation)
I told them that I could use the hotspot on my phone with my PC and it worked better then the Home Internet System and they still weren't sure what was wrong.
Strangely enough two days ago it worked for that 1 single day, and now its back to disconnecting after 20 -30 sec again. I really want to like T Mobile, we have add their home internet for ruffly a year and this was never a problem, but now we are being told their internet isn't meant for gaming when we have been gaming on it the whole time we been using it. xd
Had the service for about a year no major issues other than some slight slow downs in the evening until the Past couple months random disconnects for 20- seconds and reconnects could be 5 min could be 30 hrs between instances. Happens while watching youtube or especially when playing COD, complain 2 weeks ago they supposedly updated my firmware and I had no issues for 11 days, problem returns, app show gateway losing all bars when disconnects happen, network stays connected to all devices but everything wired or wifi loses internet connectivity. Complain again they send me an Arcadyan to replace my Nokia now I'm at 1/10 of the speed and can't even connect to a match at all without timing out. About fed up!!
I have the same issue. Unfortunately this will mean I cannot use T-Mobile internet.
Actually I have to expand on my initial statement since this seems systemic with users and not anything rare. I am a network engineer by trade, held multiple CISCO certifications and was a global network lead for a fortune 100 company. I am working remotely from a Hotel so I took my 5G router with me, it is my second internet connection at home for my elderly parents who don’s use it much. In any case tried gaming, no joy. So I connected to the free hotel wifi with all the warnings about speed, limited downloads, and only two devices, plays WOT just fine. On T-Mobile 5G wifi router, cant even log in. They need to fix this or T-Mobile will not be a viable option for most people as customers will only be frustrated. It is not because 5G is not meant for gaming. I have another providers 5G router that works flawlessly even when kids are streaming and I am gaming. I guess this will have to go back. The only thing I might try is hooking up a wifi router behind it but since several reports have LAN connected drops as well I suspect this is a traffic shaping / packet consistency issue in the infrastructure.
I have the same issue. Unfortunately this will mean I cannot use T-Mobile internet.
I have the gateway white tower..and every time I get on call of duty DMZ the game starts lagging after 3-5 minutes...total deal breaker..I do not want to go back to CenturyLink
I haven’t had much trouble with the games I’ve played. I don’t play all that much but Diablo 2 Remaster, Forged Alliance and Redfall worked fine. I did have some trouble with disconnects with Forged Alliance however. That was remedied by disabling IPV6 in Windows on that PC (in the network connection settings). For some reason the game was happy with only IPV4 enabled.
I would also suggest setting a custom DNS server instead of using TMobile’s. I’ve seen it be unable to resolve some domain names. Maybe try using Google DNS or Cloudflare DNS instead.
I’ve used PlayStation Remote Play for years with my PS4 and PS5, but having used T-Mobile internet since September, I’ve only even connected to the device a handful of times and those are short lived. The signal will either be too weak or unstable. I’m using iphone14Plus with all the updates, currently running iOS 17.4. This is on WiFi because I can’t get a LAN set up with either PlayStation. “Some of the required features are not supported.” I assume this is Port forwarding and UPNP.
I haven’t phoned support because T-mobile always tries to bill for support help. I’ve kept T-Mobile (for WiFi) and Xfinity (LAN) this entire time deciding what to do. I also just got a new Backbone, which is awesome! So, not having remote play is a deal breaker for me. The end of this billing cycle I’m returning the Sagemcom and dropping the service.
I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses.
During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update.
A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection.
Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know anyway that could possibly remedy the situation? I'd love to keep the home internet, but one of the main things I use the internet for is games, meaning this service wouldn't work for me.
Same here, T-Mobile Home Internet is totally unreliable.
“Everything has been working fine for about 1-2 months” seems like a common statement here and is what happened to me too. I think they are most likely throttling connection after the first month of service. That’s all fine if they are throttling but to call customer service and have them pretend like they have no idea what i’m talking about is bad business. This is a massive thread.
I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses.
During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update.
A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection.
Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know anyway that could possibly remedy the situation? I'd love to keep the home internet, but one of the main things I use the internet for is games, meaning this service wouldn't work for me.
I am having very similar issues all of a sudden. I have been with T-Mobile home internet for over a year. there were no issues until about 2 weeks ago. Honestly it has been a great alternative to cable internet, amazing speeds, low latency, low ping, everything I wanted...until…… now all of a sudden i can’t play world of tanks without losing connection to the server. I am hoping it was an accident when they upgraded the firmware last, and a fix is coming. but in the meantime, I'm calling the cable company because just like you...gaming is one of the main things I do...
If anybody is still wondering, its a hardware issue with the router. Replace your router!
T-Mobile tryed to get an extra 10$ a month out of me and went as far as to show me a spreadsheet saying i was over my data limit… on an unlimited plan.
Got a replacement router, the font is smaller on the ui and it works fine.
IF YOU ARE ON THE White “box” G4SE gateway and started having issues recently, its from the new firmware update that was pushed out. Call Tech support for TMHI and complain to them and open a ticket for firmware issues with them.
IF YOU ARE ON THE White “box” G4SE gateway and started having issues recently, its from the new firmware update that was pushed out. Call Tech support for TMHI and complain to them and open a ticket for firmware issues with them.
Rrecommend requesting a replacement