Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

  • 973 Discussions
  • 4,409 Replies

973 Discussions

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DCostNovice
posted in Gateways and devices

why so slow???

Why are my internet speeds so embarrassingly slow??? Tech tickets, trouble shooting, excuses, everything other than a fix. I’m not talking slightly slow, I’m talking dead in the water to even watch standard def TV. I have speed test data and T-Mobile has no interest in seeing them.  

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3 hours ago
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gk5milFirst activity
asked in Gateways and devices

unable to disconnect or schedule devices through tmobile 5G home router

Hi! I'm trying to disconnect or schedule devices through tmobile 5G home app but no luck. It gives a pop-up window 'unable to update device at this time ". I installed/uninstalled app, used other devices connected to the same router but no luck. Thank you 

3
D
6 hours ago
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JimqFirst activity
asked in Gateways and devices

Travelling with Gateway

If you have T-Mobile Home Internet and you travel to another location, can you bring the gateway with you? If there is a signal it should connect, right?

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14 hours ago
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HaroldMFirst activity
asked in Gateways and devices

Fast Roaming aka Seamless Roaming

I recently signed up for the T-Mobile 5G home internet service. It’s working great but I’m trying to get my Ting device to connect and keep having issues. Ting monitors my electrical, etc. and is part of State Farm. When I try to connect to my newly made 2.4GHz SSID it pops up and tells me that my router appears to have Fast Roaming enabled and could cause problems with my Ting device connecting. Sure enough it fails to connect every time. Says the password is wrong. But it’s not because my security cameras, laptop, and thermostat are all connected to the same SSID with no issues. So I dug around and found nothing on Google for this “fast/seamless” roaming. I found the term seamless roaming from the tech specs for my modem/router from T-Mobile. I’ve attached the specs I’m referring to. My gateway is as follows: T-Mobile 5G Gateway G4SE I called tech support and as I was worried would happen no one there has any idea what I’m talking about. I just want to know how I can get this disable

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14 hours ago
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RoslinUSAFirst activity
asked in Gateways and devices

MB Still accumilating on no battery model, 5G Gateway when UNPLUGGED

Do not have internet on T-Mobile phone or TV, only use Gateway for I-Pad and Laptop. I ALWAYS turn off internet setting via SETTINGS on both devices when not in use. I push button to off on rear of Gateway (even though I have been told I do not need to because my model has no battery back-up) and pull PLUG out for the night, yet my USEAGE keeps showing all sorts of MBs being used during these times. Have verified am not being hacked, so what’s the deal? How can I be using MBs when Gateway plug is OUT OF WALL??

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17 hours ago
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Robert.MFirst activity
asked in Gateways and devices

Turn off Wifi?

I just added mesh wifi to my T-Mobile home internet and now I get great 5 GHz signal everywhere in my house. I’d like to turn off the wifi on my G4AR gateway and use the dedicated mesh as the primary router but can’t find a way in the app or website to do this (I figure the T-Mobile gateway will run better with the wifi off -- less heat, less wifi channel interference, etc). Does anyone have an easy fix? Thanks folks!

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1 day ago
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denniskoskoFirst activity
asked in Gateways and devices

MyQ (Chamberlain) garage door and Gateway 5G router not compatible

Is there a work-around to make the two devices compatible?

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1 day ago
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LetUsConfigureOurNetworkFirst activity
asked in Gateways and devices

third party gateway recommendations

I need to be able to configure my network. Adding a router is fine but the stupid gateway g4ar doesn't let you disable wifi, restrict mac addresses, or anything. I've heard the $700 nighthawk router gateway by Netgear should work. Anyone know of anything cheaper? I've emailed inseego but seems the only way to get the inseego fx3100 is to pay T-Mobile per gigabyte in business class internet.   

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1 day ago
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NewandImprovedFirst activity
asked in Gateways and devices

Please add MAC access controls

Some access controls would be of great network security value in the app.  At least the ability to block a MAC address from accessing WiFi network. Thanks

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1 day ago
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dtisonFirst activity
asked in Gateways and devices

Wifi DHCP and other Config on 5G Home Internet

It appears from connecting on 192.168.12.1, and searching the TM Community posts that it is not possible to do standard Power user configuration, e.g., change subnet, disable the Wifi easily, port forward for remote access, etc.Can someone confirm there is no ability to set these up?   There is another post from DaaBoss, saying just offer a Network bridge, without NAT and Wifi.  That, together with a separate OpenWRT router would be far more useful than the 5G Home internet product. So far this is disappointing.  

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copz1998
2 days ago
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noeticFirst activity
asked in Gateways and devices

Home internet service is not reliable. What are my solutions? Family has terminally ill member who has online doctor visits.

I’ve had the home internet service since end of last year. It has been progressively getting worse. I’m unable to connect during the day during the most important times when family member needs to be on an appointment with doctors. I’ve noticed my mobile phone data works better than my home internet but at the same time. I’ve noticed my phone service disconnects.I’m not sure at this point what I should do. Or if I should just cancel and move on since the service is unreliable and when I signed up for home internet I was told I would receive a $50 discount which never happened despite submitting code.   

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2 days ago
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WonderWomanFirst activity
asked in Gateways and devices

Gateway Issues

I tried to customize my wi-fi, but this gateway is very primitive. Does not allow you to customize via the gateway ip address. You have to download the app.Does not allow you to rename devices and to set schedule for each device is a pain. With other routers I could set certain devices to a user (child/non admin user) and place a schedule for that user and all their devices.My security cameras and my thermostate had a huge issue connecting to it. I ended up replacing my YI Cameras because they were old and just wouldn't work with the security settings. Now, I am having issues connecting to certain secure sites and I have to disconnect wifi and connect my phone Hotspot (also with t-mobile, mind you) to visit these sites.Other gateway ip addresses allow you more flexibility with settings and customization. This is frustrating. I'm guessing I'm going to have to buy an external router to get the customization I need.T-mobile, anyway you could help us out with this?

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2 days ago
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TMurray101Helper Level 1
asked in Gateways and devices

Aladdin Connect

I recently upgraded from the silver Gateway to the new black one. The black one is an Arcadia KVD 21. You can find that information on the back of the black Gateway. I was able to reconnect all my alexa's, all my smart plugs, my blink security system, my ring doorbell, and my wireless printer. My Aladdin connect, garage door opener would not connect. After spending 3 days trying to get it to connect I finally reached someone at Genie Door Company, the manufacturer of Aladdin connect. They tell me that Aladdin connect will not work with the new T-Mobile Gateway model KVD 21. Anyone else had this problem?

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A
4 days ago
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NanaNiseFirst activity
asked in Gateways and devices

2.4g devices not connecting to T-Mobile Home Network

Recently I set-up a T-Mobile 5G Home Internet and am discovering that not all my devices can connect. My Shark IQ Robot vacuum is one device that will not connect to 5G, it says it can only connect to 2.4G. Does anyone have an idea how I can get this to work? 

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4 days ago
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ibdiverFirst activity
asked in Gateways and devices

Wrong Location

This is very annoying.  I live in western Montana, yet when I’m online, websites show I’m in Seattle, Washington, more than 500 miles away and in a different time zone.  Surely someone in T-Mobile’s IT department is smart enough to fix this.

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4 days ago
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NorthMissUserFirst activity
asked in Gateways and devices

5g gateway constant reboot issues and T-mobile STILL hasn't sent me another one!

It’s been well over 2 weeks since I requested another gateway to replace the one I have that is constantly rebooting. My local store told me to kick rocks and the online/phone support team assured me they’d get another one sent out and allegedlly confirmed my shipping address over the phone… but nothing.. meanwhile the thing hasn’t magically fixed itself. I’ve got it sitting on top of a fan which helps some, but it’s still rebooting at least 5 times and hour.. please someone at T-mobile look into this.. this is maddening! (just in the time to type this is restarted) 

5
K
5 days ago
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DonovanFirst activity
asked in Gateways and devices

constant buffering on tv streaming

My gateway connection shows very good but when I'm streaming on TV (Pluto TV) it constantly buffers. How can I fix this annoying problem?

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5 days ago
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RCPitmanFirst activity
asked in Gateways and devices

Switching land line to 5G Internet

Just installed my new T-mobile 5G Gateway, intending to replace my Comcast Xfinity router, which has a land line connection. How do I transfer my home phone line to this Gateway? Perhaps an adapter between my RJ-11 and my Ethernet LAN?

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6 days ago
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WiseAriesFirst activity
asked in Gateways and devices

Gateway hotspot

How do I get more mb or gb for gateway hotspot??

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7 days ago
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PepeChepeFirst activity
asked in Gateways and devices

Wireless connection slows boot time on windows 10.

I discovered this issue about 6 months ago. Accidentally, I unplugged the black T-Mobile wireless internet, and my pc booted within 7 seconds. Then, I powered the T-Mobile box back, and it was when I realized that something is happening. It took about 3-5 minutes to fully boot, and I experimented several times to see if I discovered the issue. So far, no luck. Anybody facing the same issue. I repeat, it only slows when I am connected to the T-Mobile WiFi.

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7 days ago
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Exhooo7777Novice
asked in Gateways and devices

frequency band

I’ve had my gateway for a couple of months and suddenly haven’t been able to switch back to just 2.4 or just 5ghz , it’s just been stuck on automatic no matter how many times I try to change it.

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9 days ago
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sinjohn221First activity
asked in Gateways and devices

connecting wifi to a TV (Sony) SMART

I follow all the steps to have my tv recognize the new wifi and no connect happens have tried 12 time today alone.  any suggestions ????

13
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9 days ago
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da.downLearner
asked in Gateways and devices

Is anyone else having problems with a changing IP address?

I’ve had the Home Internet service for 3 months now and I’m generally happy with it, but one thing is rather annoying. The external IP address that gets assigned to my gateway keeps changing. This has two side effects. Web sites for CCs, banks, etc remember the IP address that you last used to connect and if it changes, they will require additional verification. The other problem is with streaming TV services. The local broadcasts that I’m allowed to watch will depend on where they think that I’m located. My estimated location usually depends on my IP address and in the last month this has changed 4 times! My IP address location has changed from Kansas to Oklahoma, to Texas and today it thinks I’m on Ohio!

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9 days ago
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Daniel BooneFirst activity
asked in Gateways and devices

Service

If I have a problem with my Gateway and Internet service how fast can I expect it to be resolved. I work from home so I can't be without Internet for long. Thanks, 

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10 days ago
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jandy34First activity
asked in Gateways and devices

5G gateway

I am using the 5g Gateway for home internet.  I am adding a EV Charger that requires 2.4 Ghz connection.  Is there  a way to have this connect to my current tmobile gateway?

4
copz1998
10 days ago
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