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Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

  • 1,082 Discussions
  • 5,203 Replies
1082 Discussions
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jvella11Novice
asked in Gateways and devices
TMO-G4AR wifi 6 or 6e?

Is the wifi on this gateway 6 or 6e?

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Paraquat67
13 days ago
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desertshamanNovice
asked in Gateways and devices
NORTON VPN BLOCKED

Does anyone know why Norton VPN will not connect via the T-Mobile 5G Gateway wireless router to the Internet?  How can this be fixed.  T-Mobile Customer support has been abysmal and unable to help.  Thank you.

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13 days ago
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walkertcNovice
asked in Gateways and devices
G4AR gateway question

Is there a way to have the LCD screen on all the time.  I’ve checked the T-Live app but can’t find anything.

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13 days ago
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DaibotaiboNovice
asked in Gateways and devices
Tmobile Rep told me to seek other internet provider

T-Mobile internet is so bad that its own tech told me to get a different internet provider. He also told me that they are aware that the internet is no good and they have no plans to fix any issues in my area. Yet they still offer it? T-Mobile will gladly take the monthly payment, yet they won’t fix they issue/s. Why??? I’ve been with T-Mobile for 18 years; this is so disappointing.

0
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14 days ago
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promeroFirst activity
asked in Gateways and devices
FitXpress Access Point

Hi all, How do I use a FitXpress access point (AP) to extend my home network to the backyard? This AP simply connects with an ethernet cable to my G4AR T-Mobile router. I would like all my PCs/ Wifi smart plugs/ and TVs to be on the same network and visible to each other.I can create new networks within the AP’s configuration app, but should I do this, or simply leave it blank so it merely transmits the SSID of the T-Mobile router? If I do need to configure the AP with an SSID, should I just call it the same as the T-mobile router and alls good? Sincerely, Paul Romero

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15 days ago
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sossFirst activity
asked in Gateways and devices
where do i find my WPA2 password? I tried connecting my MacBook and it’s asking for it

where do i find my WPA2 password? I tried connecting my MacBook to T-Mobile home wifi and it’s asking for this information 

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15 days ago
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Gary812First activity
asked in Gateways and devices
cant find WPA2 on tmobile home internet

Trying to connect video TV to tmobile home internet but they want a WPA2, where can I find this?

4
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15 days ago
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connerggNovice
asked in Gateways and devices
Home Internet

Why is Verizon Internet available in my area and not TMobile?

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C
16 days ago
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RospoFirst activity
asked in Gateways and devices
Change connected device names

On my G5 Gateway all my iOS devices show up as Apple iPhone (iOS 15).  I have not found a way to change the names via the mobile app or the webGUI.  Is there a way to change this?

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16 days ago
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NJSTRALEYNovice
posted in Gateways and devices
Bought service 2 days ago. Now canceling.

Hello Community - I recently purchased the home internet away plan (since the standard service is waitlisted). This costs an extra $100/month above the normal plans. I was also planning on switching over phone lines from cricket to t-mobile consolidate. T-mobile appeared to be a good solution to address xfinity intermittently losing service in my area. Unfortunately, i have come to discover upon hooking up this hardware and xfinity hardware into a router, the t-mobile hardware does not allow the wifi to be disabled. This took a few hours to extract from the T-mobile support/tech team for what i would think is a basic feature. Ill be ending my contract with T-mobile immediatley and seeking a refund where appropriate. What a bummer and bad business decision.

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16 days ago
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Mobiled1Rookie
asked in Gateways and devices
World of tanks not working

World of Tanks does not connect and I have tried everything from uninstalling the game/reinstalling, uninstall norton360 and reinstall, uninstall nvidia drivers and reinstall. It plain will not connect at all.. World of warships works though. Weird. Help!!!I have the gateway connected a EERO mesh network. I reset the network too. No help there.last resort is unplug the gateway and boot cold but I doubt that will work too.Solutions anyone?Ed

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17 days ago
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Gooner65Helper Level 1
asked in Gateways and devices
Just got TMobile Internet and can't connect to Streaming Services

Internet is lightning fast but I can’t connect to Netflix or Amazon Prime on any of our TV’s. Can’t even log into Netflix.com on my computer. Tech support is useless. Is there a simple fix or do I need to go back to Spectrum wifi?

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17 days ago
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nelloFirst activity
asked in Gateways and devices
iCloud Private Relay No Longer Supported After Installing New TMO Router

I replaced my T-Mobile home internet 5G Gateway router and iCloud Private Relay is no longer supported. As I understand, T-Mobile does not support iCloud Private Relay on accounts that do any sort of filtering, including blocking access ot certain types of websites or monitoring internet traffic. For details, see:https://www.theverge.com/2022/1/10/22877211/t-mobile-iphone-private-relay-block I have a business account.What settings (and where are they) do I need to change to support iCloud Private Relay again?Thank you.

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17 days ago
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gakivi137First activity
asked in Gateways and devices
Internet source location

I live in Michigan, but when betting sites check my location they do not see that as the source of my internet so they deny my participation.  When I run speed tests that show the location of my service, it comes up as Wisconsin or Minnesota.  Do I have any control over this?  

2
R
18 days ago
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ZeroChaos80First activity
asked in Gateways and devices
app says their messages on the gateway, but the gateway says there are none

*App says THERE ARE!!*So I'm having all sorts of trouble with stuff right now. New customer. The gateway seems to be working fine as a matter of fact it was giving us internet before that it was ever set up or anything with an app. I was explaining the to the lady who helped me set it up but she didn't seem to understand that I was telling her we had already had internet with that box giving us the the T-Mobile ID to connect to before it was ever set up and the first place. However, over the last week or so we've had nothing but trouble even getting it to keep a connection. When you would try to log on it would say connection failure and restarting the box and all the other troubleshooting tips didn't work. Is this common? And also, I don't have phone service through T-Mobile I just have the internet through T-Mobile. However when I log into the T-Life app, it says that I have messages. I've looked at the gateway and it shows none. When I'm in the app there's no way to access the messa

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19 days ago
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AndreiVFirst activity
asked in Gateways and devices
ROUTER Model KVD21

I have a T-mobile router Model KVD21 ( the one with a square profile).Does anyone know whether it has a feature called“SIP ALG”and how I can access its control and (dis)able it?Thanks, Andrei Vermont2168540297vermonta@gmail.com

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19 days ago
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MelvinbnFirst activity
asked in Gateways and devices
G4Se Problem with LAN port speed.

I just bought my Wifi Home from T-Mobile. I got the G4SE modem. Everything works well, I only have one drawback: I have my own network with my router and when I connect to the interface via LAN, my router receives about a third of the speed I get by connecting my phone to the G4SE modem wifi.  My question is whether this happens to anyone else. Are LAN ports limited in speed? I have good coverage and the wifi is fast, but any LAN-connected device gets noticeable bad speed, whether it's PC or router. 

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Paraquat67
20 days ago
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JimqFirst activity
asked in Gateways and devices
Travelling with Gateway

If you have T-Mobile Home Internet and you travel to another location, can you bring the gateway with you? If there is a signal it should connect, right?

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20 days ago
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chaswest1First activity
asked in Gateways and devices
G4SE Admin login

Why can I not login to the G4SE gatway with the username (admin) and password listed on the device?  All I get is an info page that showes the status.  I would like to change the wifi name and password.  I was also under the impression I could manage the gateway with the TMobile app.  It just shows the status also and does not allow for any management options.  Am I missing something?

2
copz1998
20 days ago
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TNorthRookie
asked in Gateways and devices
T-Mo Nokia 5G21 Internet Gateway for Hulu or YouTube LIve TV Home Network

Hello,I am looking for some current information about using my T-Mo Nokia 5G21 Gateway device with an unlimited  internet account to stream Hulu+ Live TV. I have read about the need for a Home network, and since that device is not going to be used anywhere but in my home, I am concerned about the possible changing IP address that may make it look like the device is in a different place than my home.I know that it says that the location is used to provide the local TV channels - networks that I can get on my antenna, so I am not too concerned that the device may connect to a different part of the state and have a different set of local channels.What I am concerned about is that if the IP address changes, will the device still work? I wondered if anyone here had any experience recently with this type of device and one of the live TV streaming services?Or is there a range of area - say IP addresses that are perhaps 100 or 200 miles from where I am that might still be considered “Local”?Or

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20 days ago
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Dani333First activity
asked in Gateways and devices
5G Internet Showing Incorrect Location

Recently installed 5G home internet and it won’t give me the correct location. Google Maps has no idea where I’m at but more importantly my local channels on FuboTV are not showing up anymore. How do I set the location on my 5G Gateway?

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21 days ago
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Soco1965Novice
asked in Gateways and devices
GRE Issue

I just installed my T-mobile Gateway.  I can no longer access my company VPN.  How do I allow GRE? 

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copz1998
21 days ago
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BigTFirst activity
asked in Gateways and devices
Vizio Tv Connection Issues with Home Internet

I just received my t-mobile home internet all of my devices work with the router except my Vizio TV. I can connect to the network but it won’t allow internet access. I have tried making separate networks for 2.4 or 5GHZ but neither seem to work. I still have my Spectrum internet with my old router and the TV connects just fine to that network. Any suggestions on what I need to do? I was really hoping the home internet was going to work out for me but if I can’t connect my TV this might be a deal breaker.

7
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26 days ago
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JK310First activity
asked in Gateways and devices
T-Mobile 5G Home Internet & TP-Link Deco Mesh WiFi System (Deco S4)

Hi, I am considering switching over to T-Mobile 5G Home Internet, but wanted to make sure that my WiFi extender TP-Link Deco Mesh WiFi System (Deco S4) will still work with T-Mobile 5G Home Internet? https://www.amazon.com/gp/aw/d/B084GTH5LL?psc=1&ref=ppx_pop_mob_b_asin_title Any experience with this? Thank you! 

8
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26 days ago
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GalaneFirst activity
asked in Gateways and devices
Home Internet IP address madness.

I figured I could simply set the gateway IP, SSID, and password exactly the same as my old DSL modem, but nooo, first T-Mobile says my old password is too short...Is there a way to change the gateway IP address from 192.168.12.1 to 192.168.0.1? The first time I turned the gateway on and configured it, I’m certain it not only asked me for the SSID and WiFi password I wanted, and the admin password I wanted, but also the gateway IP address.I then went to my office next to my house and reconfigured my wireless repeater-bridge (thanks to the T-Mobile gateway insisting I couldn’t use the WiFi password I had been using) and I set it up to use 192.168.0.1 as its gateway and DNS server, with the SSID and password I’d assigned. I assigned the repeater-bridge the IP address 192.168.0.2 and the end IP to 254 (instead of the default 24) because I put my wired printer and media server connected to it at high numbers.Saved the settings in the repeater-bridge and my desktop (wired connection to it) h

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26 days ago
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