Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

  • 970 Discussions
  • 4,392 Replies

970 Discussions

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Kirby68First activity
asked in Gateways and devices

Dual band router

I have the T-Mobile 5G home wifi gizmo.  I have a printer and another device which are not compatible with 5G.  If I connect a Linksys dual band router to the T-Mobile device, will that fix the issue? Description for the Linksys says it will transmit on both 5G and 2.4 G.

4
Ülka V
1 year ago
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JoseEmFirst activity
asked in Gateways and devices

CAN I SWAP OUT MY NOKIA FOR AN ARCADYAN 5G GATEWAY?

I spotted a TMO labeled Arcadyan and a TMO Nokia Router for $10 each at the local Goodwill. Both were date-coded 2022, neither had a power supply. Having a T-MO Nokia in my home system, I recognised them immediately, and bought the Arcadyan, with the understanding that I could return it if it didn’t work or was not compatible with my system. After calling TMO tech support who said it might work, I put my Nokia SIM in the Arcadyan, plugged in a USB-C 30 watt supply, did a quick reset, and voila!!, I’m getting 150 Mbps download consistently over ethernet and WiFi where I was getting 30 Mbps with the Nokia. My next move is to updated the IMEI with TMO and hopefully I can continue using the Arcadyan. Comments or concerns?

5
J
1 year ago
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WOLFKINGFirst activity
asked in Gateways and devices

none connection

So I would be connected to the gate way and everything looks fine  but the I keep getting error no connection but even tho I am connected with full bars I am unable to connect online and at the same time my phone signal is out of bars now I can't call or get online for hours every night and the afternoon. What's going on  ? 

3
copz1998
1 year ago
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revcrobinsonFirst activity
asked in Gateways and devices

Can I verify that 5G home internet router is sending a full 2.4G signal

Just started with 5G home internet. Everything worked great until I tried to use our old wireless printer, which only supports 2.4G. There is just enough of a signal for the printer to find it and verify the wifi password, but the signal is not good enough to do any real work, and the printer refuses to connect. After an hour and a half of waiting on hold and being told that an “expert” would solve my problems, T-Mobile “support” blamed the printer.So I did a bit of research on routers and learned that dual band routers, which support 5G and 2.4G, frequently have the 2.4G band turned off to enhance 5G performance. I’m wondering if that happened to my router (or actually that the signal is weakened in my case). I can’t find any documentation on the so-called gateway or any interface to activate both bands or even query the status.Any suggestions would be appreciated.Houyhnhnm

2
A
1 year ago
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sdboyRookie
asked in Gateways and devices

Problem loading first website after starting Chrome browser on Win 11 PCs connected to Sagemcom Fast 5688W Gateway

Every time a start the Chrome or Edge browser on my Win 11 PC connected to Sagemcom Fast 5688W Gateway on the T Mobile Home internet network the FIRST website I try to load has a delay of 50 sec and it does not matter what website I try. Once the first website loads than every other website works correctly with no 50 sec delay. I have 2 Win 11 PCs and I have this problem on both of them. My old Win 7 PC does NOT have this issue with Chrome also my Samsung Galaxy Android phone does NOT have this issue with Chrome or Samsung browsers. Has anyone seen this issue on their Win 11 PC ??

2
S
1 year ago
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KimkFirst activity
asked in Gateways and devices

adding guest

How do I set up a guest option? 

5
C
1 year ago
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Avitale1121First activity
asked in Gateways and devices

Is there a way to make my phone not automatically connect to T Mobile passport wifi?

Everytime I come to work I connect to T mobile passport automatically and it makes it so I cannot access anything that needs internet. Is there a way for me to blacklist the network so that I don't have to manually disconnect from it everyday?

3
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Pillar
1 year ago
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JuanDiceFirst activity
asked in Gateways and devices

Connected via T-mobile - US

I just started noticing this over a month ago and will do my best to explain.  I’ve had T-mobile home internet for a very long time and just recently I’ve seen what appears to be a duplicate WIFI.  For example, I’ve setup my Wifi name as “JuanWifi”, and so I only expect to see my wifi broadcast “JuanWifi” and I too expect to only be able to connect to “JuanWifi” since I have it configured in my phone - but I do not have it autoconnect.   However, I noticed that my phone has connected to another wifi called “JuanWifi” and right below it a description that says, “Connected via T-mobile - US”.    I too see my own recognizable wifi as “JuanWifi” and my phone clearly shows I’m not connected to it and that the wifi is secured and locked with password.  Why or how can my phone connect to another wifi that looks like mine but yet says “Connected via T-mobile - US”?

5
S
1 year ago
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MrharrisFirst activity
asked in Gateways and devices

remove ATT router

Switched from att to tmobile. Tmobile tries to connect to the former att router. How to i remove the att router. 

3
A
1 year ago
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Rodneym21First activity
asked in Gateways and devices

Printer

How to connect my HP PRINTER laser jet pro MFP M148fdw

2
copz1998
1 year ago
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TexascoachFirst activity
asked in Gateways and devices

how to connect orbi mesh router to T-mobile gateway

 I had added (actually Best Buy) an orbi mesh network (router rb50) with satellites to my at&t fiber router.  Now I am changing to t-mobil home internet.  When I signed up for this I was told by the t-mobil rep moving my orbi system to the new gateway would be no problem.  Well, I called Into t-mobil asking for help to do this - only after putting the t-mobil gateway in place was I informed by the tech that he could not help me with the orbi mesh hook up.  So now do I have to pay for another tech to come to the house to set this up? or is there anyone at t-mobil who can help me do this. BTW I just called into the local t-mobil store where I got the gateway and was told I could just return the equipment.  Is there anyone who can assist me? I am sure I am not the only one dealing with this question.   I am a computer appreciator not a comp expert! 

4
S
1 year ago
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dmcdivittHelper Level 1
asked in Gateways and devices

I want to replace the home internet gateway

I’ve had T-Mobile home internet a few months. I was told service in my area was iffy but decided to take the risk. They were upgrading the tower near me. That caused outages but I hung in there. The Sagemcom gateway was frequently going into standby mode, too. It would show connected to the tower but not provide internet to connected Wi-Fi devices though devices could talk to each other through the local network. After a time the gateway became more reliable only requiring a reboot every couple of days. There was a two month window with good internet. Then the gateway starting going into standby again and T-Mobile replaced it with the Arcadyan.The Arcadyan is extremely reliable but not nearly as fast. Unfortunately the Arcadyan will not service a great number of Wi-Fi connections. I have ten Google Nest Mini speakers and group play would not work with the Arcadyan. I have many other devices, too.As a test I connected my 12 year old Buffalo router. It has 2.4 and 5 g bands. It services

3
M
1 year ago
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SmokyRookie
asked in Gateways and devices

automatic reser

I have been dealing with the random dropping of my internet connection using the grey Nokia cylinder.  I tried the fan, and it works better, but recently I get more times I need to push the button on the back and after waiting a few seconds, power it back on, and internet is back. I wondered has anyone tried the  Keep Connect Router Wi-Fi Reset Device, Monitors Connectivity and Resets When Required.it seems like plugging the grey can into this device would work as it automatically does a power on and off when it detects the WiFi internet is down?

1
R
1 year ago
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TigerBazookaFirst activity
asked in Gateways and devices

Home Internet Gateway Needs Reboot Multiple Times Daily, Internet Access Dropping

Multiple times on most days, at no particular time of day, internet access stops working. Devices can still connect to the WiFi network, but there is no internet access on WiFi or wired until the device gets turned off and back on. In rare cases it might work itself out within a matter of hours, for example if I am not home to reboot it. It has been like this the entire time I’ve had it, and it causes parts of my security system not to work, as well as stops my crypto mining that my PC does when I’m not using it, therefore actively costing me money when I’m not home to babysit the gateway (eg, at work).I really, really want to stick with T-Mo but I’ll have to sign up with the local cable monopoly if uptime is this bad.

46
P
1 year ago
iTinkeralot
Pillar
iTinkeralotPillar
asked in Gateways and devices

DNS Resolution phone = yes home internet = no ???

It makes no sense how BOTH my iPhone and T-Mobile gateway connect to the SAME 4G and 5G cells yet DNS doesn’t resolve over the gateway. I can ping major DNS server IPv4 addresses and get a response on my MacBook Pro and a Linux client but neither can resolve host names. Even the email does not work on my MACBook.Calling the T-Mobile support line at 7-7:30 am is of no avail. Even a call back tells me they are not able to answer my call. Why bother even calling support as it fails just as bad. I doubt they could answer the question anyway. It is as if the home internet gateway connection has zero priority. The cellular metrics on both the phone and gateway are good and basic pings do pass so it looks like some configuration screwup impacting traffic from home internet gateways here. 

16
N
1 year ago
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RobbieJuddFirst activity
asked in Gateways and devices

Phone disconnecting from 5G Home internet

I’ve been having issues where my cell phone will not auto-connect to my 5G home internet and once I manually connect it will often disconnect, and I will need to manually connect again. I come home from work and every day have to open up wi-fi settings and choose my home wi-fi. It will connect and work (initially) with no issues. Then, my phone will randomly disconnect from the wi-fi forcing me to go back into the menus, click on my home wi-fi again and it will connect and work again with no problems. Sometimes it will stay connected for hours, sometimes only for a few minutes. I am only having the problem on my android phone (2 other iphones, smart TV, firestick, all stay connected with no issues) but my phone does not have the same problem with any other Wi-fi connections that I use. I checked all the settings on my phone - auto-connect is ON, I’ve tried with “adaptive connectivity” both on and off with no luck either way. Reset the modem and the phone multiple times, but still havin

3
A
1 year ago
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WestoversFirst activity
asked in Gateways and devices

How to connect Netgear AC750/EX6100 WiFi Extender with T-Mobile Nokia 5G21 Gateway?

During the configuration steps in the Extender, it seems to be able to be able to see/recognize the Gateway, but can’t seem to connect completely in the end. Any ideas?

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bocaboy2591
1 year ago
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johnborHelper Level 1
posted in Gateways and devices

For those looking for a antenna solution for Home Internet unit

If your trying to get a antenna for your T-Mobile Home internet device try looking here where someone was able to use one and shows how to set it up..This is for the Newer T-mobile deice that is made by Nokia which are the 5G units  https://www.reddit.com/r/tmobileisp/comments/l93wym/how_to_use_an_external_antenna_on_the_tmobile/  Post yours if you get it working please

2
W
1 year ago
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steviebaby59First activity
asked in Gateways and devices

FTP Upload

I’m having trouble maintaining a website with my T-mobile Home Internet. I can connect to my FTP host, but it won’t let me transfer files to keep my site updated. Filezillia will work but my other two devices fail. I have no way of making adjustments to them either. I heard T-mobile is putting a block causing people to have this issue. I have contacted their technical support but it was to no avail.This is most disappointing. Not only for me but for others who have a website. I’m going to have to live with it because it’s the only 5G network I can get. There is no fiber here, satellite is expensive and goes out in the rain. I had AT&T which worked fine but it was falling apart since they want everyone to upgrade to 5G. They wanted several hundred dollars to upgrade which I don’t have. T-mobile gave me the device.I feel this is unfair and T-mobile should do something to allow FTP to work properly.

10
J
1 year ago
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FredJClausFirst activity
asked in Gateways and devices

Wifi on T-Mobile Home Internet

I am testing the T-Mobile Home Internet and have a question about Wifi. Can I turn off the wifi on the box and utilize my own Mesh Wifi system?

1
bocaboy2591
1 year ago
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FrustratedGalFirst activity
asked in Gateways and devices

Connected to wi-fi, but "no internet"

HELP! I’ve had many connection issues since signing up with T-Mobile Home Internet. I have a new Chromebook that says it’s connected to my T-Mobile Wi-Fi, and that the signal is strong, yet when I try to open any web page on the internet, I get the “sad face” icon that says “no internet connection.” I’ve been trying to resolve this issue for hours now, and I’m unable to do it! Can anyone help? When I run the diagnostic tool, the following appears; WARNING; Local Network Can’t contact gateway, WARNING; Name Resolution Can’t resolve DNS from Android apps, PASSED; Wi-Fi,  FAILED; Internet Connectivity Can’t connect through firewall to HTTPS websites 

1
I
1 year ago
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judywatsonFirst activity
asked in Gateways and devices

Technical Issues with T-Mobile WiFi on Intel Evo Laptop after Switching from Xfinity

Hello, forum members,I recently switched from Xfinity to T-Mobile for my internet service provider, and I am experiencing technical issues with my Intel Evo laptop connecting to T-Mobile WiFi.Although both networks are still available, my Intel Evo laptop [https://www.lenovo.com/sg/en/faqs/intel/intel-evo-platform/] is unable to connect to T-Mobile WiFi, and I receive an error message stating that it cannot be used. I have attempted several troubleshooting techniques, such as resetting my laptop's network settings, forgetting and reconnecting to T-Mobile WiFi, and resetting the T-Mobile router. However, the issue persists.I suspect that there may be compatibility issues between T-Mobile WiFi and my Intel Evo laptop, but I cannot confirm this. Therefore, I would appreciate any insights or advice from fellow forum members who may have faced similar issues when switching internet service providers.Additionally, I would like to know if there are any specific settings or configurations that

1
bocaboy2591
1 year ago
H
hhzhaoRookie
asked in Gateways and devices

KVD21 gateway dropping LAN connection or cell connection?

I have just joined T-Mobile Home Internet. For my situation, I am using Asus Mesh WiFi Router in my setup, so I have only one LAN connection to the KDV21 gateway. For only 10 days since setup, I have experienced twice the connection on the LAN port has stopped. From mobile app, the gateway showed everything as normal with good signal strength and quality. So, I am not sure the connection were dropped over cell connection, or LAN ports just stop working. Restart will resolve the issue. Since I have disabled KVD21 WiFi, I can not isolate if the dropping connection only isolated on LAN ports. Either way, just wondering if others here were also experienced dropping connection on LAN ports, or it is common to dropping on cell connection while still indicated with good connection on mobile app (as well as indicated on gateway screen. I got 4 bars all the time).

10
G
1 year ago
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CatherineR62First activity
asked in Gateways and devices

Nokia gateway not connecting to printer

I’ve looked at several similar questions posted and none have a solution that works for me. I have been trying to get the Nokia 5G21 gateway (silver cylinder) to connect to my HP DeskJet 3775 all in one printer (just a couple of years old). The printer instructions online tell me to press the WPS button on the router but there isn’t one. Does someone here have any suggestions or do I need to call for tech support?

1
bocaboy2591
1 year ago
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Destin5440First activity
posted in Gateways and devices

TP Link only connect at 2.4 GHz

Got a TMobile box and hooked up with TPLink DecoM4 AC1200. Connected fine and I added 2 more units. Still slow and just checked computer and it is connected to 2.4 vs 5. How can I change that?  Thanks. In simple terms, please. 😊

2
bocaboy2591
1 year ago
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