Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

  • 620 Discussions
  • 3,124 Replies

620 Discussions

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BffFirst activity
asked in Gateways and devices

Twelve (!) SSIDs. Why?

I understand why one might elect to enable either 2.4 or 5 ghz, or both. And I assume a third 5GHz would be enabled for mesh WiFi, if/when it becomes available.But why would I elect to enable/disable up to twelve different SSIDs? If its just my home LAN, and I basically just want traffic routed to the most efficient bandwidth for the device, is there a reason to disable all but two? Currently, I’ve enabled them all, but only 1 and 5 are broadcasting, both with the same name and password. The rest are hidden and have a different password. That would allow me to connect to any one of them if I had a reason.Aside from creating a guest network, what are the reasons for enabling extra SSIDs? Are there reasons not to enable ones that are not in use?

3
D
1 year ago
M
MikeSFirst activity
asked in Gateways and devices

home internet disconnect

I have fixed t mobiles home internet from not connecting. My router is up stairs and my main computer is down stairs. I put a 5 Ethernet switch on the computer down stairs, so I could connect my printer. So when I try to connect to the internet, my computer would not connect, but I could connect through my phone or tablet, so I decided to disconnect my computer from the lan to the switch and now can connect to the internet without restarting my router. Everything is working fine. No drop signals. TV’s, laptops, tablets all working fine.

0
M
1 year ago
J
J_ZLearner
posted in Gateways and devices

5G Home Internet Service Equipment

I ordered T-Mobile's 5G Home Internet to test it out.It worked for about 45 minutes.To begin with, the Bluetooth-based setup didn't work at ALL, so I had to do the setup manually - which as a CHORE. And I'm pretty tech saavy. Then the Wi-Fi stopped working. The SSIDs completely disappeared. I couldnt’ connect for beans.So I used the Ethernet ports to access the UI and got it working again. Then the Ethernet ports stopped working - completely. Both of them.Then the Wi-Fi stopped working - again. And the reset button never worked at any point after taking it out of the box.This thing is a total Finnish piece of crap. I’ve been on HOLD with the WORST hold music in the WORLD for almost two hours now. This has been the single worst purchase and customer service experience I’ve ever had with T-Mobile. WHen I finally get through to someone I just want to send this back and to port my service over to Verizon.

10
B
1 year ago
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sdcasurf01Helper Level 1
asked in Gateways and devices

AirPrint with T-Mobile home internet Nokia 5G21 gateway

So I just set up the Nokia gateway and, for the most part, it works great for my needs.  I love that it is $25 less per month than I was paying Spectrum (the only other real option for me in my area) for faster speeds.  The only issue I’ve run into is that, while I can connect my Brother MFC-L2710DW printer to the gateway, I am unable to get any of my Apple devices to “see” it as an AirPrint option.  I currently have it connected to my old Netgear access point to be able to use it which works but I would like to not have to switch networks in order to print from my iPhone or iPad.  The UI for the gateway is super dumbed-down and I cannot find any editable security settings that could be causing the issue.Has anyone else encountered a similar issue and discovered a workaround?

16
T
1 year ago
F
FenixFirst activity
asked in Gateways and devices

cant connect devices to new wifi

Anyone know how to connect devices like TVs and computers to new T-MOBILE Wi-Fi? I can only get my one TV on with Ethernet cable. If I try to connect to Wi-Fi (which signal says is excellent) via password it keeps telling me password is wrong. Only works on phones. Gonna cancel damn thing If I can’t connect anything to it! Grrr

6
K
1 year ago
C
CriplgamerRookie
posted in Gateways and devices

New here! Here is your fix for connection issues and thermal throttling!

I have posted in some other threads on what to do to fix it.  Please update your firmware by factory resetting it before attempting the below. But the firmware was just one part of the issue. It's the temps and wifi interference that's causing it all . Multiple YouTube vids proving my hypothesis. Here is the short version.1.Buy a fan 120mm with usb-C connector from Amazon $15  that has pads on bottom. Also a can of PC parts duster.2.Unplug modem.3.Flip modem over and take screws out. 4.Take out sim.5. Remove battery from modem(keep it just in case u need to send back).6. Put back together and sim in it.Plug in.7. Place on top of fan with air blowing through and out the top.Fan plugs into usb-C port.8. Turn off internal wifi said and get an external Wi-Fi 6 mesh system. This is a process that takes a few minutes. There are like 12 SSIDs to turn off. Why they are all broadcasting by default is beyond me.(If you have multiple users it causes it to thermal throttle and the built in wifi ro

7
W
1 year ago
C
cvagnew90275First activity
asked in Gateways and devices

Need wi-fi bridge

My t-Mobile unit doesn’t have a Wan port. I need a wan port to connect known bridges. My wi-fi signal in my office is very week. I need a wi-fi bridge.

0
C
1 year ago
R
Ret60spFirst activity
asked in Gateways and devices

Using the TMobile ISP Box sim in a Netgear LB1120

I have the unlimited TMobile ISP internet modem, and it works ok, but it has limitations that I can solve by using a different modem.  The TMobile ISP box does NOT have a bridge mode and it does NOT have external ports for external antennas.  For those of us in rural areas this means we get maybe 1 bar of service.  The NO bridge mode means I either intend to let the TMobile modem be a router as well as a modem, and I don’t like this idea for several reasons: 1) The firewall sucks.  2) no masquerade 3) No detail configurable firewall with subnets, 4) No embedded GPS for location & 5) the 2.4 & 5 Mhz Wifi is not powerful enough to reach the far corners of the home and those emitters interfere with the cellular signal at 1 bar, making upload speeds suck for a Plex server.  So I prefer my Mikrotik router, and my Mikrotik AP’s stanmding alone on the network - which means I need the TMobile ISP modem to be in bridge mode, (but they don’t have a bridge mode) or I’ll encounter a double

33
Z
1 year ago
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devtinagubHelper Level 1
asked in Gateways and devices

connecting smart devices

how do you connect smart devices? i have smart home light bulbs that require 2.4ghz band to setup. they connect to my cox internet (getting ready to say bye) which broadcasts the 2.4 band separately but this gateway doesn't separate the ssid broadcast so it seems like it wont work but hopefully I'm just confused.

2
D
1 year ago
M
MetsFanSpeaker
asked in Gateways and devices

GlobalProtect VPN issues... like many of you

My company just switched to Palo Alto GlobalProtect VPN. I know what that has meant for many of you and now I am in the same boat. I can connect, but that’s about it. Can’t remote desktop, etc.I called TMO support and was told “at this time, GlobalProtect VPN is a known issue.” In fact, I was told that three times, and each time, I asked if they can push the 168 firmware (currently at 143) to my gateway because for some of you, that has fixed the issue. Support created a ticket for engineering. I’m guessing I won’t hear back.I really don’t want to do the factory reset to get 168, but may have to.I will give them a couple of days to get back to me. Xfinity (ugh) has a new intro rate of $29.95 for 12 month for 100Mbps.For those that have GlobalProtect working with 168, any further issues?   

7
Y
1 year ago
M
Mstrunk448First activity
posted in Gateways and devices

Devices wont connect to home internet

Hi! We just got our home internet device yesterday. Set up easily with the app and shows everything is connected with excellent range. However, we can’t get any device to connect to the internet. Every single device says “connected, no internet access”. I’ve tried calling a few times today to no avail. I have tried resetting, restore to factory settings and starting from scratch, moving locations, everything but connecting via Ethernet because well, I don’t have a cord. Nothing works.  Any advice to try is appreciated! 

7
L
1 year ago
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Wounded KneeFirst activity
asked in Gateways and devices

Home Internet - I do not recognize a device on my network

In the TMobile Home Internet app, under “Devices”, I recognize all of my devices EXCEPT one — the list includes a mystery device with its IP address and its MAC address.This mystery device is currently shown as being offline.I changed my network password during initial setup (two days ago), and I believe my network is secure.Does TMobile connect something to my network? Does the app assign new IP and MAC addresses each time a device connects to the network, and maybe the app is displaying information from when a device was previously connected by me? Is there any easy way for me to determine what this mystery device is?Thanks.  

10
iTinkeralot
Pillar
1 year ago
H
Hanniem25First activity
asked in Gateways and devices

5G / 2.4 G Connectability

On the T-Mobile home Internet is there anyway to choose whether the device will connect the 5G or the 2.4 G?

1
MisterK
1 year ago
J
JsutheRookie
asked in Gateways and devices

new 5g gateway won't connect to the internet

Just got my new gateway to replace the 4g one I've had since June.After setting it up, the app shows that it is connected to the internet, but I have no connection. Tried my phone and laptop. Both connect to the router but have no internet access. Of course, t mobile support has a 3+ hour wait! So I'm hoping that someone here might have a tip. I've tried restarting it, even doing a factory reset (twice) and no luck.  The display on the gateway device itself shows a strong connection. 

10
W
1 year ago
S
Suf15First activity
asked in Gateways and devices

having trouble wkth network on my xbox through tmobie home internet

So the wifi seems to work fine on my Xbox and other devices but for some reason, my Xbox can't connect to Xbox live party. This is weird cause my Xbox is working fine but it's sayings it's a network issue. I hypothesize that since it's wifi 6 their must be something I am not seeing here. Cause it also says on my Xbox that UpnP not successful.

2
G
1 year ago
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d000dFirst activity
asked in Gateways and devices

How do I connect my router to the T-Mobile LTE Wi-Fi Gateway?

My old setup consisted of a cable modem connected to a router. I would like to continue using my router (and  mesh router system that I plan to upgrade to in the very near future). How do I connect a router to the T-Mobile LTE Wi-Fi Gateway? Is it possible?I’ve tried turning of Wi-Fi in the gateway and have connected one of the ethernet ports on the back of the gateway to the WAN port on my router, but I cannot connect to the internet. Are there settings that need to be changed? Or, is it just not possible?

8
C
2 years ago
J
janderFirst activity
asked in Gateways and devices

mesh network

Is it possible to connect a mesh network to the Home Internet router?

5
J
2 years ago
U
uzunSpeaker
asked in Gateways and devices

Cannot Reliably Connect Devices Home Internet

I just got T-Mobile Home Internet and while the speeds are great and very consistent, the internet service is not very robust.  I have the 5G Grey Cylindrical router.  If I try and connect Samsung TVs or my Directv box to the network, either by Wifi or wired ethernet, it often won’t connect.  When the devices do connect they are unreliable.  Most streaming services won’t work.  The connection to the router is fine, but the connection from the T-Mobile end to the internet often just hangs.   The same is true on my PC or Tablets.  It all appears to work well but it’s very prone to just hanging one process as if its trying to open a connection that will never open.  A good example of this is uploading videos to facebook, this almost always hangs.  It never begins the upload although other processes can use the internet fine at the same time.  It can USUALLY upload ok to Vimeo or Youtube but these also periodically just stall.  It’s very flakey and unreliable internet.  This is with wired

21
B
2 years ago
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bobjr94Rookie
posted in Gateways and devices

NOK5G21 and outside network access (Cameras, etc) working

So I got one of these last week, was disappointed by the extremely limited options. I thought it was real internet, like dsl or cable  but it has no port forwarding/mapping, no dhcp server options like reservations. It seemed more like a large hotspot for basic internet use watching netflix on your laptop or getting facebook on your tablet. I needed incoming connections for a security camera dvr, for remote desktop and one for a mysql connection.The easiest thing to get working was remote desktop, using chrome remote desktop. I think it uses google servers to make the connection so it works behind firewalls and inside private networks. Typical remote desktop uses a direct connection between 2 computers and requires an open and properly routed port.However, I was able to also get a direct remote connection using real vnc and running a vpn on that computer with a ddns updater. By going though a vpn you can directly get into your home network even if tmobile can’t (or won’t) let you forwa

3
D
2 years ago
S
SgthoenFirst activity
asked in Gateways and devices

how many devices?

I have the T-Mobile home internet, is there a limit of how many devices can be connected to it? I am trying to set up some smart home devices but cannot get them to connect.

1
syaoran
Pillar
2 years ago
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