Gateways and devices
Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet
- 836 Discussions
- 3,837 Replies
I've been trying for two weeks to get my laptop to connect to my network. Both TV, cell phone and Tablet connect just fine. My network shows up on the "available" Networks, but when I try to connect to it, I get a message saying can't connect. I checked the status of the Network and it says cannot authenticate connection. I've updated my Network Wi-Fi adapter & Driver, turned my T-Moble modem/router off & on, reset it, ran Windows troubleshooter and another of other "fixes" I've read on the internet and forums, but nothing seems to help. My Laptop is a 2016 HP Notebook. It has a Realtek RTL8188EE 801.11bgn Wi-Fi adapter which is up to date and working fine. I might add, I can connect to the internet just fine by using an Ethernet cable connected to my modem. But that defeats the purpose of "wireless". Good thing I don't work from home - I'd be screwed!
Hello! For the last week, I have not been able to connect to the T-mobile gateway. I keep trying on the app and it keeps saying setup device or log in if already set up. Well, I have been set up for several months so I click to log in. When I do that, I get that I need to reconnect to the TMOBILE wifi which I am already connected to.In short, my devices can connect to the T-Mobile wifi and surf the net but I can’t access the gateway.
Just received my T-mobile home interenet yesterday (gray cylinder). Set up was easy and it’s super fast on all my mobile devices, the problem is the network isn’t even appearing as an option when I try to connect my DirecTV receiver wirelessly. Looking for anyone who experienced a similar issue and found a way to make it work,
For some reason Disney+, Netflix, and a couple other streaming sites can't be used when I'm connected to TMobile. If I connect back to my cable ISP they work perfectly. I contacted support and they didn't know anything and wanted me to contact every channel that wasn't working. Does anyone have any suggestions before I drop it?
I have the home internet 5g. Trying to add a wifi 6 router as a bridge. Problem is it won’t connect to the internet and says if it isn’t DCHP then either manually enter Static IP or Ppoe information when I click the PPPOE option it needs a username and password. Does anyone know if this is the one I am using to add the router as a bridge?
I have just been setting up the new T-Mobile Gateway internet. I am unable to connect my Canon TR8520 printer. The printer recognizes the WFi SSID but will not ask for the password. Instead it tries to connect (and obviously fails) directly. Canon says it is the fault of T-Mobile’s Gateway modem having some issue, and is not the printer’s fault. A temporary PIN was suggested to enter into the Gateway ,but there is evidently no provision for doing that according to T-Mobile helpline. I next asked Google which brand of printers reliably work with the T-Mobile Gateway, and got no answers. Help would be appreciated. j
Hi, just yesterday, I’ve got my 5G internet device and since then and now, still there’s no connection, pls advise, what should I do, return?It comes & go, no stable, haven’t able to connect for not more than 5 mins, taking snapshots too.I still have my old internet, that’s why able to work, because this 5G is of no use … Regards.
Hi All,I’ve run a Linksys EA9300 router off of my T-Mobile NOK 5G21 modem/gateway without issue for over a year now since switching to TM Home Internet. I noticed several days ago that the Internet Connection status indicator light on my router is now consistently illuminated. This light is supposed to be indicating that the router cannot access the internet and never remained lit before.That said, I have no issue with internet access on any device; all can successfully connect to the router network (and modem network for that matter) -- to wit, the laptop I’m submitting this query on right now is on the Linksys network which feeds off of the TM modem signal.I’m not a network guy but I’m guessing there is some sort of confusion here and that I might be able to resolve via a settings tweak on either the gateway and/or router? Anyone have any ideas (besides ignoring since ultimately everything is working haha)? Thanks.To note, I’ve already tried rebooting and factory resetting both devic
I just got my new iPhone 14 yesterday and it will not connect to my T-Mobile internet. I keep getting a message that says “this network is operating on wifi channels in use by several other nearby networks”. It suggests restarting, which I have done several times and it doesn’t work. I have other devices connected, so what is the problem?
Has anyone else successfully connected their Brother DCP-L2540DW printer to tmobile Home WiFi? I am able to connect to the correct SSID, but when I run the printer’s setup software, it cannot find the printer on the network. Any help is appreciated, thank you.
I’ve had Remote Desktop working with Comcast/Xfinity for quite a few years. Is there a trick to getting this setup on TMobile Home Internet? I’m not seeing how to setup port forwarding in the TMobile router, and my Netgrear router which handles Wifi and network access is setup correctly. Any ideas?
Currently, my wifi router (from T-mobile) is saying my banking has been temporarily locked. None of my devices will work on the wifi anymore, but I checked my bank and everything appears to be good. Is there something going on? There’s a website listed but when I attempt to go to it, it says [insert web browser] cannot open page, but it will open any other webpage? The website is supportive-onlineportal.com, but like I said, it doesn’t work. Does anyone know how to fix this?
Ever since I switched to T-mobile 5G internet connection, my hardware vpn connection to my office doesn’t work. Here is the topology,Windows 10 laptop ---->Cisco vpn router --→ Tmobile 5G gateway ---->Internet --->Office VPN headend. On my windows laptop, I get 802.1x authentication failure and my laptop cannot connect to office domain.802.1x authentication works if I switch back to my older ISP connection!It seems T-mobile 5G network is somehow blocking 802.1x authentication packets. Anyone else having this issue?
I have the little gray tower for home t-mobile wifi. I recently bought a philips hue bridge to start installing smart bulbs around my home. When setting up the bridge I have to plug the bridge directly into the little tower for the wifi. Then use my phone to connect to the bridge. The process went great, it found the bridge and said it needed updates. That's when it all went sideways. The updates failed, my phone can't connect to the bridge itself, and the bridge no longer shows up on the device list when I access the t mobile wifi.I made a call to philips and they are sending me a new device since it's under warranty but I did try this with a different bridge and it still happened. Anyone know how to get this done or have any tips or tricks?
I have UVerse TV and Comcast Internet. I just switched to TMOBILE Home Internet, but cannot figure out how to connect Uverse TV to the TMOBILE home internet. I have an AT&T Gateway that has to connect to Tmobile.I connected it to the coaxial cable in the wall and to Tmobile via the ethernet cable.It does not work.
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