Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

  • 969 Discussions
  • 4,390 Replies

969 Discussions

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NHDaveFirst activity
asked in Gateways and devices

Brother printer won't connect to KVD21 Gateway

I just got the latest 5G Gateway, model KVD21 and although I can connect all our cell phones & computers my Brother MFC-J995DW printer won’t connect when I type in the password.

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1 year ago
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bock57Speaker
posted in Gateways and devices

Are we getting a bridge mode?

T-Mobile is now offering Google Nest WiFi to home internet customers. It's the router and you can order up to 3 of the @ $54 each. That’s a good price BUT they are WiFi 5 (AC2200) They  have only 2 bands so it shares the band with. Anyway on google site it says not to have another router upstream. I am sure T-Mobile tested them before they made a deal with google. So I am hoping T-Mobile is going to do a firmware update and give us all a Bridge or Pass Thought for are gateways. T+Mobile https://promotions.t-mobile.com/google?icid=HEIS_ISW_U_HMEINTRNET_WD9N6XMBFO1ESBAW531263 Google Nest WiFihttps://support.google.com/googlenest/answer/7215624?hl=en#zippy=%2Cinclude-a-third-party-router-upstream-of-the-primary-wifi-point-not-recommended

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1 year ago
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saltykayakFirst activity
asked in Gateways and devices

The USB-C connection on the back of the KVD21 (Home Internet), can there be an external antenna attached?

I have the newer KVD21 internet device and have moved it to every part of my house and get a consistent 2-3 bars. Took it outside and get a consistent 3 bars.. barely good enough. Is there a way to hook up an external antenna to the KVD21.. like with the USB-C port?

12
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9 months ago
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ScottyMacRookie
asked in Gateways and devices

Arcadyan KVD21

I just recently switched over to T-Mobile Home Internet.  I have a problem with the security cameras on the front of the house staying connected due to a decrease of signal.  I had this same issue when I was with Verizon FIOS and the solution was to add a WiFi extender.  I’ve tried several times to get the cameras working with T-Mobile support but nothing has worked.  I also spoke with Netgear, the manufacturer of the extender who said that the issue is that the Access Control List on the T-Mobile router may be enabled which prevents the extender from fully connecting and having internet access. The solution would be to add the MAC address of the extender.  T-Mobile has said that they can’t change the configuration of the router.  I believe that it should be possible to gain access to the router so this can be changed.  Anyone know how to do this?

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1 year ago
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JsutheRookie
asked in Gateways and devices

new 5g gateway won't connect to the internet

Just got my new gateway to replace the 4g one I've had since June.After setting it up, the app shows that it is connected to the internet, but I have no connection. Tried my phone and laptop. Both connect to the router but have no internet access. Of course, t mobile support has a 3+ hour wait! So I'm hoping that someone here might have a tip. I've tried restarting it, even doing a factory reset (twice) and no luck.  The display on the gateway device itself shows a strong connection. 

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1 month ago
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Juancollazo20Helper Level 1
asked in Gateways and devices

Fire TV's won't connect to Home Internet

I have had TMobile home internet for quite some time now. I have two Insignia Fire Tv's that were working just fine with the home internet up until a month ago. They will connect but it says there is no internet, which definitely isn't the case because I have a Samsung smart TV and my bedroom TV's Roku connected to it and both are working perfectly. The speeds are super fast and the connection is very good. I have my network split into 5 and 2.5 and neither works on the Fire TV's. Does anyone know why this is? I factory reset the Fire TV's but that didn't seem to do anything- I even connected them to my phones hot spot so that they could update. My phones hot spot connected well for updating them but it's not fast enough to stream. If anyone has any answers I would appreciate it!

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1 year ago
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Trandel_ElentSpeaker
posted in Gateways and devices

Found a Workaround for Co-Op/Online PC Gaming

So, after doing some testing I might have found a way to play online/co-op games for the PC. We all know that for some godforsaken reason the way T-Mobile has their networking forced all through IPv6 breaks PnP, which in turn basically breaks all lobby-based co-op games. Things like the new PC game Outriders will just not connect when you try to get into a co-op match, period. Well, after testing out a few VPNs I was able to find one that worked fixed that issue. Surfshark is what I have been testing all day today and so far every game I was having issues with is now working just fine. It is $12 something a month though which is kinda bs considering we shouldn’t have to resort to something like this just to make our service from T-Mobile usable. Unfortunately at the moment, this seems to be the only option we have though as gamers.Next, I will start testing out live streaming to see if this will work as well with my Twitch channel. I will let you all know how that works. Hopefully, TM

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9 months ago
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TMurray101Helper Level 1
asked in Gateways and devices

Aladdin Connect

I recently upgraded from the silver Gateway to the new black one. The black one is an Arcadia KVD 21. You can find that information on the back of the black Gateway. I was able to reconnect all my alexa's, all my smart plugs, my blink security system, my ring doorbell, and my wireless printer. My Aladdin connect, garage door opener would not connect. After spending 3 days trying to get it to connect I finally reached someone at Genie Door Company, the manufacturer of Aladdin connect. They tell me that Aladdin connect will not work with the new T-Mobile Gateway model KVD 21. Anyone else had this problem?

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2 days ago
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Wounded KneeFirst activity
asked in Gateways and devices

Home Internet - I do not recognize a device on my network

In the TMobile Home Internet app, under “Devices”, I recognize all of my devices EXCEPT one — the list includes a mystery device with its IP address and its MAC address.This mystery device is currently shown as being offline.I changed my network password during initial setup (two days ago), and I believe my network is secure.Does TMobile connect something to my network? Does the app assign new IP and MAC addresses each time a device connects to the network, and maybe the app is displaying information from when a device was previously connected by me? Is there any easy way for me to determine what this mystery device is?Thanks.  

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8 months ago
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jcm48First activity
asked in Gateways and devices

Printer won't connect

I just switched to T-Mobile 5G Gateway internet, and have had no problems at all...until I tried to use my printer. It’s a Canon Pixma TR8520, and I’ve been working for 2 hours to get it to connect, but it refuses. Tried automatic detection and manual connection, but it can’t connect. Because of that, my laptop (Lenovo ThinkPad) can’t find the printer either. I uninstalled and re-installed the printer software & drivers, and even moved my router right next to the printer...but zilch. Any bright ideas??

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7 months ago
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RiklesRookie
asked in Gateways and devices

Cannot connect to home internet app.

I cannot connect to the setup app unless I do a factory reset. After I connect to the app one time that is it, it will not connect a second time. I reset the iPhone but that doesn't help. I have the most current version of the app and it will not connect. Wi-Fi works during this the only issue is the iPhone not opening the app.-Current version of IOS, did a full restore as well.-Current version of T-Mobile Home Internet app.-Wi-Fi working well.-Cellular and Wi-Fi enabled for app. I talked to T-Mobile, and they supposedly fixed this but here I am. By the way unless you have a whole lot of spare time, I would not talk to them over twitter, horrendous service that way.

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2 months ago
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gwalkerRookie
asked in Gateways and devices

T-Mobile won't connect to Roku TV

Hi, has anyone discovered how to connect to a Roku TV?

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1 year ago
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spacemanjoshFirst activity
asked in Gateways and devices

LineLink doesn't work with T-Mobile 5G home internet router

I was going to post my comment here: But comments are closed on that one, so I’m starting a new thread.  I’m having exactly the same issue described in the link above.  In short, after weeks of calling, each time promised a call back from an expert that never came (waiting on one right now), my LineLink home phone line will not connect.  I was told the same thing mentioned in the link above, that the 5G nokia router is not compatible with the LineLink device.  However, I’ve also been told several other things from different T-Mobile reps:Billing department says it should work fine… they forward me to tech support. LineLink tech support checked my sim card, device status lights, and said it should be working fine… forwarded me to the home internet tech support. Home internet tech support first didn’t understand the problem.  They first said there was a tower upgrade in the area causing problems, which doesn’t make sense because I’m getting internet just fine, only LineLink doesn’t work.

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1 year ago
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TrailAddictLearner
posted in Gateways and devices

Is T-Mobile 5g Internet for me?

Hello, I am thinking of giving the 5G internet service a shot for the 15-day trial. We have a tower within a quarter-mile or so of us. But reading through the forum, I must admit I have some concerns regarding the stability of the service. At this point, I am prepared for failure, so I will be pleasantly surprised if the service is stable. I am just not sure how much confidence I can put in a 15-day trial. While I am reasonably technical and expect an issue now and then, I am not willing or interested in spending hours and hours on the phone dealing with someone who is parroting back a script or who can barely communicate. Also, a situation where we are trying to resolve some ongoing arcane technical issues that leave us dead in the water for hours daily is a no-go. We are not gamers or have 9000 devices to connect to. But we do work from home and don’t have the luxury of blowing off our responsibilities due to ongoing “technical difficulties.” My plan is to try it for the 15 days. If

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1 year ago
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Zubinb70Rookie
posted in Gateways and devices

Tmobile 5G Internet Gateway doesn't connect with anything old? Terrible customer service?

Bought new 5G Gateway, with great expectations from Tmobile, having been old customers of Tmobile for nearly 8 years. Wanted to change from current AT&T internet, perfectly working, only to get rid of all the wires.How difficult could it be, right?Came home to find it doesn’t connect to older Apple TV. Apple TV set-up wouldn’t give a ‘password entry’ page. Morons at “Customer Service” were of no service. Finally, went to Apple Store. Tried a new Apple TV router… connected! Technician said, old Apple TV did not have a new security protocol used perhaps in Tmobile gateway.Well, NOW, I find the thing doesn't connect Tommy printers either. DOES T-MOBILE EXPECT PEOPLE TO BUY BRAND NEW EQUIPMENT, REPLACING EVERYTHING IN THEIR HOMES TO MEET THE SECURITY PROTOCOLS DESIRED OF TMOBILE??? The gateway setting ONLY ALLOW split of 2.4G & 5G networks… NO possibility of any other setting except name!So now, I have to buy 2 new printers, just to keep on T-mobile internet?REGRETTING DECISION TO

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Pillar
1 year ago
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MalikshoaibHelper Level 1
asked in Gateways and devices

Apple TV 3rd Gen not connecting to Tmobile Home Internet; it is not asking for password and give connection error.

Apple TV is not connecting to Tmobile Home internet. When I select WiFi, Apple TV does not ask for a WiFi password. And gives error, can’t connect to WiFi. The Apple TV does ask for password if I select other WiFi like Fios etc. Should I create a separate 2.5G network, and what configuration would I need to setup for this. I spoke with Apple and also T-Mobile tech support, no one has a clue, Thnx

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1 month ago
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SammamishSheilaFirst activity
asked in Gateways and devices

Why won't my Apple devices print using the new T-Mobile Cylinder/ Gateway router's wifi?

New Gateway Cyliner router working great, except none of our Apple products can print via wifi. “No air printers found” is the error they return when we try. I’ve tried to troubleshoot using both Apple and T-Mobile customer service and no one seems to be able to help. Is it because of WPS? The printer is on wifi because we can print from any other devices. If we can’t figure this out, the router is going back. 

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4 months ago
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steviebaby59First activity
asked in Gateways and devices

FTP Upload

I’m having trouble maintaining a website with my T-mobile Home Internet. I can connect to my FTP host, but it won’t let me transfer files to keep my site updated. Filezillia will work but my other two devices fail. I have no way of making adjustments to them either. I heard T-mobile is putting a block causing people to have this issue. I have contacted their technical support but it was to no avail.This is most disappointing. Not only for me but for others who have a website. I’m going to have to live with it because it’s the only 5G network I can get. There is no fiber here, satellite is expensive and goes out in the rain. I had AT&T which worked fine but it was falling apart since they want everyone to upgrade to 5G. They wanted several hundred dollars to upgrade which I don’t have. T-mobile gave me the device.I feel this is unfair and T-mobile should do something to allow FTP to work properly.

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1 year ago
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tweed7First activity
posted in Gateways and devices

Home internet and Samsung TV keeps disconnecting

Every single morning I have to restart my gateway for my Samsung smart tv to connect to the WiFi. My phone and everything else seems to stay connected and work but the TV won’t stay connected. Any ideas or should I just switch back to spectrum?

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4 months ago
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Beach FlyerRookie
asked in Gateways and devices

Replacing cable modem with TM gateway

I have an eero mesh for the house connected to a Spectrum modem. I got the TMO gateway (Arkadyn model) but the TMO app has nothing for advanced configuration.Is there a secret way to turn off WiFi in the TMO box? I see lots of posts about setting up a double NAT but no details at all. Similarly, no config for pass through/bridge or Access Point?Is there another app to configure this model? Just swapping the Spectrum modem with the TMO gateway shows No Internet on my eero router. Possibly power cycling the eero will get it to hook up as a simple modem?

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1 year ago
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J_ZLearner
posted in Gateways and devices

5G Home Internet Service Equipment

I ordered T-Mobile's 5G Home Internet to test it out.It worked for about 45 minutes.To begin with, the Bluetooth-based setup didn't work at ALL, so I had to do the setup manually - which as a CHORE. And I'm pretty tech saavy. Then the Wi-Fi stopped working. The SSIDs completely disappeared. I couldnt’ connect for beans.So I used the Ethernet ports to access the UI and got it working again. Then the Ethernet ports stopped working - completely. Both of them.Then the Wi-Fi stopped working - again. And the reset button never worked at any point after taking it out of the box.This thing is a total Finnish piece of crap. I’ve been on HOLD with the WORST hold music in the WORLD for almost two hours now. This has been the single worst purchase and customer service experience I’ve ever had with T-Mobile. WHen I finally get through to someone I just want to send this back and to port my service over to Verizon.

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2 years ago
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JoshEllisFirst activity
asked in Gateways and devices

Home internet and DirecTV

Just received my T-mobile home interenet yesterday (gray cylinder). Set up was easy and it’s super fast on all my mobile devices, the problem is the network isn’t even appearing as an option when I try to connect my DirecTV receiver wirelessly. Looking for anyone who experienced a similar issue and found a way to make it work,

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iTinkeralot
Pillar
1 year ago
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jetsetterlouRookie
asked in Gateways and devices

Eero WiFi Mesh System

I just received the new Tmobile 5g Gateway and I understand its a router as well.  How does one go about disabling the router capabilities and allow de Eero Mesh System to act as the main router?  I tried contacting the Tmobile Wifi Customer Care with the Eero support team and it was a long 2 hour conversation with no resolution?   We asked if we could speak to the TMobile Network Engineers and they said it was not possible?  Has anyone experienced this issue and can help out?   Who can I contact to get this resolved?What is the best way to setup with an Eero Mesh System?  Help 

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1 year ago
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DaMilliFirst activity
asked in Gateways and devices

Connect Brother DCP-L2540DW printer to tmobile Home WiFi

Has anyone else successfully connected their Brother DCP-L2540DW printer to tmobile Home WiFi? I am able to connect to the correct SSID, but when I run the printer’s setup software, it cannot find the printer on the network. Any help is appreciated, thank you.

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3 months ago
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Tori729First activity
asked in Gateways and devices

Phone not automatically connecting to 5g internet

I set up my new router yesterday and so far I've only connected my PC via extender and my phone.When I connect my phone, I put in the password and it connects but every time I get disconnected I have to reconnect and enter the password again. Also it doesn't show connected on my list like my other network did - it just has the wifi icon at the top which is the only way I know I'm connected. I don't know how to fix this but it's not going to work long term since I turn my wifi off every night and of course leave the house sometimes. 

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8 months ago
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