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Question

No USIM error code

  • 30 May 2024
  • 2 replies
  • 91 views

Apparently this issue with the No USIM code is on going (May2024).

My first Gateway failed after about 12 months.  No biggie.  Tecnical service got me helped out, and i receive the new Gateway 4 days later (Yesterday).   I attempted to set it up today, and got the errror code "No USIM" immediately.   My patience is now running thin.  I do not want to waste more time.  Am i best off taking the unit to my local T-Mobile tomorrow?   

For What its worth...T-Mobile please put a list of trouble shooting options and/or Q&A lists with tbese gateway device packages.  In my experiences it's not uncommon at all to have trouble with refurbished devices.

Thank you

2 replies

copz1998
Userlevel 5
Badge +9

@Gkop definitely take your gateway back to a local TM store and ask for a replacement unit. There could be several issues that cause the No USIM error. They will also give you a new SIM; ask them to install your new SIM into the new unit, and then you should be good to go. 

Let us know if this solution works for you. 

I am not a T-Mobile employee, but like helping others.
G
Badge

Just following-up.  I would have replied sooner but forgot all about it.   The issue was my own mistake.   I didn't transfer the SIM card to the new unit.  Once i transferred the SIM it worked fine.    The new gateway came with the same installation guide as a brand new unit does.   It says the SIM is preloaded in the gateway.  I interpreted that as the correct instruction, until later that day when i realized it didn't make any sense.

All is good.  Thank you

 

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