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Is there a page for the firmware? I see that the “latest” version per the online manual is 1.03.14 but mine is running 1.03.19 and I’m noticing some stability issues.

Nm. Seems the stabilty was electrical. Swapping power socket did the trick.

Please close.


Not for me, 1.03.19 is not useable. Standing in same spot with my 5g phone getting 45/10, turn on modem and connect and getting 0.200/fail....seriously???


I have had the new white 5G Gateway G4SE that T-Mobile markets with pro support. I made the mistake of switching from the previous model the F5688W which was working fine with multiple devices and multiple gaming PC’s and gaming consoles. Now, not a single console can play a quick match online for more than 30 seconds and disconnects from the server. I spoken with the so called Personal TechPro team and they could not help. I have now found a better solution! Order Starlink its on sale now! Forget about calling the Personal Tech Pro and wasting your time. They never called back. 


No do NOT close. There is 100% an issue with this update. There are huge threads on it.


Call TM Home internet tech support and 844-275-9310 to complain. Then make sure they open a ticket. Also they may send you a replacement GW. If there are enough people calling, complaining and making them do maintenance replacements maybe TM will finally hear us. I currently have the G4SE with 1.03.19 having the same disco issues and they are sending me a G4AR, which I will check fw version right away hoping it is the older version fw as I know it will work until it upgrades FW. The one thing I did catch the tech telling me is that they can lock my GW from getting fw updates pushed, which I might do with the replacement.


.Removed


Call TM Home internet tech support and 844-275-9310 to complain. Then make sure they open a ticket. Also they may send you a replacement GW. If there are enough people calling, complaining and making them do maintenance replacements maybe TM will finally hear us. I currently have the G4SE with 1.03.19 having the same disco issues and they are sending me a G4AR, which I will check fw version right away hoping it is the older version fw as I know it will work until it upgrades FW. The one thing I did catch the tech telling me is that they can lock my GW from getting fw updates pushed, which I might do with the replacement.

This is what i was also told.  My replacement will be in on Monday


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