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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

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magenta9615439First activity

asked in Plans and Services

Has anyone else been scammed by T-mobile?

When I signed up for T-Mobile internet last year, probably 6 months ago, I was promised 2 promos--a one year free subscription to Paramount Plus and a virtual credit card of $100. To date, May 29, I have received none of these. I thought it was too good to be true and it was. This is a pretty poor way to treat a customer. Not to mention that the service is spotty and inconsistent at best. T-Mobile looks a lot like Xfinity. Unfortunately T-Mobil and Xfinity are the only two providers in town. So, when you think T-Mobile think SCAMMERS!

jtheissLearner

asked in Troubleshooting

5G home internet keeps dropping

I’m having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I’ve had T-Mobile 5g home internet for almost a month now, and the short version is that every so often the gateway drops the network. When I say “drop the network,” I mean to say it throws everything off of the Wifi that it’s broadcasting, and anything plugged in via ethernet says “no network found. (To elaborate this point, cell phones switch to cellular data because wifi is gone for them, and computers hardwired into the gateway think that they are no longer plugged into anything.) Turning off the gateway and turning it back on resolves the issue, but doesn’t prevent it from happening again. Whatever is happening doesn’t seem to affect our connection speed/strength when the gateway IS providing signal to devices in the home, but due to the nature of our work, we need a connection that won’t just disconnect randomly. To address this, T-mobile has so far run a

Ben_from_MaineFirst activity

asked in Plans and Services

How do you get ID without a T-Mobile phone number (for Home Internet)

I just signed up for Home Internet but can’t get an ID to open an account because I don’t have a T-Mobile phone number. Anyone solved that problem?

thelostpollockFirst activity

asked in Troubleshooting

New gateway

I got the new 5g gateway for home internet. The Admin password is on the gateway. Is there any way I can change the admin password on the gateway? I do not want others to be able to change my password on my IP as I live in an apartment and could easily be gotten.

drd799First activity

posted in Troubleshooting

T-Mobile Home Internet throttling speeds to certain servers (10x reduction)

My T-Mobile Home Internet service (unlimited plan) has been working great for the past 18 months. Download speeds consistently in the 175-450 mbps range (usually 250-350) when running speedtest.net using Ethernet connection to my gateway.2 weeks ago my download speed suddenly dropped to 15-30 mbps consistently (speedtest.net) - a 10x reduction. Strangely enough my upload speed remained good at 25-50 mbps consistently. There’s a long story about many calls into Home Internet and Customer Care support numbers, bottom line is that everyone kept telling me it’s a cellular problem (connection between tower and my gateway) probably caused by shifting antenna positions on the tower due to the maintenance. This never made any sense because why would my upload speed not be affected if the cellular connection was bad? Making even less sense: All the metrics on my gateway look very good: 4 bars displayed on front panel, 5G RSRQ of -11, 5G RSRP of -72, 5G SINR of 40, 5G band N41.Today I d

YourservicesucksFirst activity

posted in Troubleshooting

Low Signal Bars

Why does this service suck so bad in a major city? I have reset my modem like every couple hours and it is never over 2bars anywhere in my city

mexokreamFirst activity

asked in Troubleshooting

5G Home internet keeps dropping!

I've had 5G home internet service for about two months, after two weeks it started acting up. For about five times a day all my devices connected to the Arcadyan KVD21 gateway lose internet yet stay connected to wifi, I've tried everything! Do I need to replace my gateway? Very frustrating.

litewavveHelper Level 2

posted in Plans and Services

Time to say good-bye to T-Mobile Internet

After 5 months of subscription, I have no option but to say good-bye to T-Mobile Internet. I have substantial investments in the service, both in time and money with high hope that it would work for me. I bought a Waveform 4x4 antenna that gave me a pretty solid performance until 3 weeks ago when things started to fall apart.It began with speed reduction. I used to get 150mbps up and 25mbps down but it was reduced to 50% or less. If it had been just slower, I would have tried to do something more, such as moving the antenna to get better reception or just lived with it. But it also started to have random disconnects, particularly during the day. I downloaded a network monitoring tool to see how bad the situation is. Yesterday afternoon between 3-4pm, it has 5 disconnects, lasting from 30 seconds to 5 minutes. I am using a VPN to log into my comany’s network to do work. Any interruption of the network, no matter how short the inverval is will result in a reset of the connection. Th

ramillerFirst activity

asked in Gateways and devices

Print apps won't work with T-Mobile

Since switching to T-Mobile I can no longer use the Canon Print app. No matter what it WILL NOT find my printer!! I had to go out and get a cable to hook it up to my laptop to be able to at least print from there, but I really would like to be able to print from my tablet and phone again.I even tried different print apps to see if they could connect to my printer Canon PIXMA MG3620Thanks in advance for any help

SendsationalFirst activity

posted in Troubleshooting

Tmobile blocking my message I sent out to customers with url despite having good rating.

info.sendsationaltext.com is our url that we noticed is being blocked went sent out via A2P Messaging. We use a Twilio number that is registered properly and is approved. We send out to many clients for marketing purposes. Any way we can whitelist this url or you can explain what is wrong with it so far the domain it is being hosted has also a good reputation. Any sort of help is appreciated, I viewed a lot of your forums but found nothing left.

KHN1955First activity

asked in Troubleshooting

5G Gateway and Ooma

I converted from cable landline to Ooma a while ago, no problem. Currently, I’m in the 14 day trial period with the 5G Gateway. Everything, except Ooma, is working well. When I plug Ooma into the gateway, Ooma never successfully connects. When I plug my router into the gateway and Ooma into the router, Ooma connects. I’ve read several things that suggest I need to modify several port settings in my firewall or modem, but can find no method to modify these settings in the gateway. And, I’d think that going through the router wouldn’t change any of that. I can live with the router solution, but would rather eliminate an extra point if failure in my home network.

mikezoFirst activity

asked in Gateways and devices

MLB The Show does not work on my T-mobile 5g internet box.

MLB The Show does not work on my T-mobile 5g internet box. It will say “Challenge Failed” when trying to play an online match. The game works perfectly fine when i bring my xbox to my parents house. But when i bring it back to my wifi, it doesn’t work. I test the NAT type until it’s open, I reset the router, etc. I’ve done everything I can think of and there no solution. Does anyone have this same problem? This is the only game that won’t work either. This and NBA 2k brought me some issues. But i can play COD or shooters on my wifi… but cross play sports games seem to bring the issue

justrick1701Learner

asked in Troubleshooting

Windows laptop can't find T-Mobile Home Internet network... but all other devices can

Just set up my gateway… working fine for the most part, but it doesn’t appear in the list of available networks on my Windows 10 laptop. Phone, tablet, another laptop elsewhere in the house… the network shows up just fine on all those devices.Any idea what would cause this? TIA!

judywatsonFirst activity

asked in Gateways and devices

Connectivity Issues with T Mobile Gateway and Intel Evo Laptop: Seeking Solutions

Dear forum members,I come to you today seeking advice and solutions to a connectivity issue I've been experiencing with my Intel Evo laptop [https://www.lenovo.com/sg/en/faqs/intel/intel-evo-platform/] and T Mobile Gateway. As a frequent traveler and remote worker, I heavily rely on a stable and fast internet connection for my professional and personal needs. Unfortunately, I've encountered some challenges when attempting to connect my Intel Evo laptop to the T Mobile Gateway, and I'm hoping someone in this community can shed some light on the matter.Here are the specific issues I've been facing:Limited Connection Range: I've noticed that the range of the T Mobile Gateway's Wi-Fi signal seems to be limited when trying to connect with my Intel Evo laptop. Even when in close proximity to the gateway, the signal strength fluctuates and sometimes disconnects. Are there any known compatibility issues or settings that I need to adjust on either the laptop or the gateway to optimize the conne

shrutigroverFirst activity

asked in Troubleshooting

Facing Connectivity Issues with T-Mobile on Intel Evo i7: Seeking Solutions and Support

Hi EveryoneI find myself grappling with persistent connectivity issues on my Intel Evo i7 device when connected to the T-Mobile network. I'm reaching out to this community in the hopes of finding some guidance, solutions, or shared experiences that might help me resolve this problem. Your support would be greatly appreciated!Here's a summary of the connectivity issues I'm encountering: Unstable Connection: Despite being in areas with supposedly strong T-Mobile coverage, I frequently experience an unstable or unreliable connection. This results in dropped calls, slow internet speeds, and difficulty accessing data-dependent applications. Signal Strength and Coverage: Even when my device shows a sufficient signal strength, I often struggle with poor call quality and sluggish data transfer. This raises concerns about the effectiveness of T-Mobile's coverage in conjunction with the Intel Evo i7 device. Troubleshooting Attempts: I have already attempted a few basic troubleshooting steps,

KpeacockFirst activity

asked in Troubleshooting

Home internet modem keeps powering down and restarting

So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have to completely redo the setup on the app. Has anyone ever had this happen?

LincdadeFirst activity

asked in Gateways and devices

wifi

The home WiFi service is so frustrating, every single day I have to restart it at least 4 or 5 times to get a decent signal, and when you call customer service they tell you to do the same thing you already done, it’s like they don’t know how to fix there own equipment

JiNCFirst activity

asked in Gateways and devices

Adding TP-Link RE315 extender - problems

Hello, I read and tried many of the suggestions in other posts, but some things aren’t proceeding the same as my situation. I’m trying to link up a TP-Link RE315 extender with my TMobile router, KVD21. On the TP-Link device, I connected wirelessly thru my laptop and I went in as admin and added the SSID, pw for the TMobile modem/router and have the 2g and 5g buttons lit. Somehow, yesterday my phone picked up the up the TP-Link wireless network, but no internet connectivity, but today it’s not even showing as an available network. I’ve tried ethernet connecting and the Tethering app, but, though it sees the RE315, it doesn’t pick up the TMobile KVD21 router as a device, even though there’s an ethernet cable from between the 2 devices. I’m usually not inept at this stuff, but today? I cry uncle!! Has anyone has these issues, who can help? Thanks!

mheff13First activity

posted in Troubleshooting

Unexplained Skyrocket of 5G Home Internet Usage

I called T-Mobile support about this, but they really didn’t have any answers for me, so wanted to see if anyone else had experienced anything like this. My TM 5G Home Internet usage skyrocketed without any change in our household’s usage behavior during this current billing cycle (May 2023). We have the Nokia 5G21 Gateway. In March we used 66.55 GB, April was 9.23 GB and May is 417.31 GB. I’ve checked all the devices connected to our home network and have been able to identify them all, so I don’t think anyone is tapping into our network. We aren’t experiencing any decrease in speeds or dropping of the network, so maybe I don’t have any reason to be concern, the jump in data usage was just alarming, since we only really web browse, stream video and connect smart home devices. We don’t do anything that would send massive data outwards, either. A few things I noticed in my usage reports over the last few months was the number of reports jumping from 8 in March and 1 in April to over 3,0

FeyRookie

asked in Troubleshooting

How To Login with Home Internet Only

We recently switched internet providers to T-Mobile. We do not have any cell phones with T-Mobile. Apparently, since we do not have a T-Mobile phone number we are not allowed to access the website. We did sign up for paperless billing and autopay but if I need to change either of those settings I’m in trouble because I cannot sign into our account. How on earth is this acceptable?Does anyone have a workaround to providing a T-Mobile phone number in order to access my account on the website?

posted in Plans and Services

Customer service and network issues are getting worse and worse...

I’ve been on the phone for close to FIVE hours now trying to resolve my watch issue. I am no longer able to call or text for whatever reason and I know it’s not the watch as I’ve got an Identical back up, both of which have worked in the recent past. I’ve talked to multiple overseas supervisors, and tech support personnel, and still not working. They tell you they’ll call you back, too, but not all the time, so I’m left having to call yet again and wait on hold yet another HOUR just to start all over again. It used to be the case I could get domestic support that was quite good at resolving these issues, but apparently, that’s no longer the case. I don’t know what other carriers are like, but after having been with T Mobile for ten years now, I’m seriously considering taking my eight lines elsewhere.

SeifertsofRoundRockFirst activity

asked in Gateways and devices

HULU doesn't play well with TMOBILE home internet

I was happy to try tmobile home internet and it worked great for about a month. I had one incident where HULU thought I had moved only to find that tmobile IP address had changed. Hulu was able to match the new ip address which gave me a temporary fix. Over the last two weeks, however, service has been spotty and my IP address was changed 4 times. Tmobile service says “sorry, it doesn’t support a static IP address and doesn’t have a work-around for use with Hulu. Question: When selling tmobile home internet, can tmobile be open about the problem and tell potential customers that if they use Hulu, they should choose another service provider?

Mfox67First activity

asked in Gateways and devices

home internet firewall

Does my t mobile home Internet have built in firewall?

rusty nailsFirst activity

asked in Gateways and devices

printer hookup

i just got a hp envy 4500 printer and it wont ookup to internet the test paper it printed ot sayscant connect to router mac address filtering may be enabled has anyony else had this prolem? my router model # is KVD21

FalconFirst activity

asked in Gateways and devices

how to get internet usage per device?

Since all of my devices are connected to T-Mobile’s 5g router, is there a way for me to tell how much bandwidth is being taken by each device an ms how much data has been used per device, in total?

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