Community
Home and Business Internet

Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

2207 Discussions

Recently active

Most replies Most views Newest first

MystfitFirst activity

asked in Plans and Services

TOld 5g internet was available and now told it's not available?

So, end of last year we were told 5g lite was available to us. As rural dsl users this was like coming out of the dark ages ;) For a month and a half it was glorious!Then we recevied a message saying 5g unlimted was now available, and they set us up on that plan. From that moment on our speeds have degraded nearly to the point of unusable. Finally, I’d had enough and contacted tech support who, anoungst other things, said how did you get 5g unlimited, it’s not available in your area. I said tmobile contacted US and said it was. I feel like this leaves me in a bad spot, how can I complain about bad service when they say 5g isn’t supposed to be for us?Heck, I’d almost go back to light except...if it’s not available in our area, surerly the light isn’t either?I should note all the tech support people have been awesome. Not perfect, but awesome!

1 hour ago

mheff13First activity

posted in Troubleshooting

Unexplained Skyrocket of 5G Home Internet Usage

I called T-Mobile support about this, but they really didn’t have any answers for me, so wanted to see if anyone else had experienced anything like this. My TM 5G Home Internet usage skyrocketed without any change in our household’s usage behavior during this current billing cycle (May 2023). We have the Nokia 5G21 Gateway. In March we used 66.55 GB, April was 9.23 GB and May is 417.31 GB. I’ve checked all the devices connected to our home network and have been able to identify them all, so I don’t think anyone is tapping into our network. We aren’t experiencing any decrease in speeds or dropping of the network, so maybe I don’t have any reason to be concern, the jump in data usage was just alarming, since we only really web browse, stream video and connect smart home devices. We don’t do anything that would send massive data outwards, either. A few things I noticed in my usage reports over the last few months was the number of reports jumping from 8 in March and 1 in April to over 3,0

2 hours ago

thelostpollockFirst activity

asked in Troubleshooting

New gateway

I got the new 5g gateway for home internet. The Admin password is on the gateway. Is there any way I can change the admin password on the gateway? I do not want others to be able to change my password on my IP as I live in an apartment and could easily be gotten.

2 hours ago

ReetzFirst activity

asked in Troubleshooting

Streaming network stations on TV

We have TMobile for our phones and internet access and have no problems or delays with our two cell phones or laptop. However, there are frequent interruptions when watching or recording programs on network TV. We subscribe to Hulu for both movie streaming (of which we have no problems) and network stations. Is the hotspot that TMobile offers for $3.75 a month for 24 months useful for improving connections for streaming TV or primarily for cell phone coverage?

2 hours ago

robertcohrsFirst activity

asked in Troubleshooting

VoIP with t-home internet

I try to use my Magic Jack VoIp phone via t-home Internet with Router TM-RTL0102.phone is ringing but audio is one way, i.e. I cannot hear the caller but he hear me.Any thoughts on setup ? Robert

3 hours ago

buzz0x0000First activity

asked in Plans and Services

CootjrFirst activity

asked in Troubleshooting

Suddenly slow home internet.

I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. What gives?

5 hours ago

treddyHelper Level 1

asked in Troubleshooting

Restart router daily?

For my t-mobile home internet, I have to restart the router daily otherwise I drag down from 80+ mbps to something like 20mbps. Are better routers coming out? Am I the only one this is happening to? I have called support before on this and they just have me reboot or reset the router but it eventually comes back. I tried an Alexa plug but it needs internet to start back up. Doh!

7 hours ago

ReblogHelper Level 1

asked in Troubleshooting

TMHI Gateways are dropping cellular connections randomly since 2 days ago. WIDESPREAD system issue needs support to fix!

TMO support does not think there is anything wrong. There are widespread reports of gateways (mostly Nokia) that JUST started randomly dropping the cellular connection 2 days ago.This is not solved by putting a fan on it, replacing the power supply, or other non-helpful solutions. This is 100% an TMO issue and if not addressed, there will be a mass exodus to other providers.TMO SUPPORT - PLEASE escalate and get this fixed, your phone support folks are clueless.

7 hours ago

gaofenghuaFirst activity

asked in Troubleshooting

Please help me find the signal

Hello, I have a Samsung 21u mobile phone, not here before the transport signal has been good, after a period of time I found that the signal changed, My phone I can not use the sim card, this is too sad, I do not know what is the problem, can you help me unlock it? My device imei is 356544764096084. I would be very grateful.

8 hours ago

RobmorenoFirst activity

asked in Troubleshooting

tmobile home internet keeps disconnecting

I’ve hade the T-Mobile home internet since may of this year and has been working good until this week where there internet keeps disconnecting and saying no signal then it pops up again and last a couple mins up and disconnects again, I have restarted the router and also reset the router and still the same thing happens. Is anyone else having this problem as well?

9 hours ago

Sledneck55First activity

posted in Gateways and devices

This is why Bridge/Passthrough is not an option.

We all want configurability, passthrough/ bridge mode to use our own routers avoiding the dreaded double NAT that can effect network performance. The problem is not with T-mobiles gateway’s. It has to do with the network. All of the home and business gateways don't get their own public IP address. Users in an area are sharing one public IP address. Unless T-Mobile will allow for static IP addresses is why these gateways have limited configuration options. Im not sure if its an option. I haven't called tech support to ask if a static IP is available. This is why you will see slow downs at peak usage times. In layman's terms, picture 10 devices on your home network all streaming 4K video with a 150 MBPS connection, it can't handle that much bandwidth. Same goes for the T-mobile home internet modem/router but the problem is your sharing the connection with multiple Home internet customers. If you have a cable, fiber or a DSL connection you do in fact get your own public IP address. Cable

11 hours ago

mrobrianRookie

asked in Plans and Services

A LOT of T-Mobile ID issues as a Home Internet customer

I’ve been dealing with this for several hours now, so forgive the rant…It seems that T-Mobile has no concept of Home Internet users not having a T-Mobile phone. I don’t know why that is so hard to understand. However, if you only have Home Internet, and not phone, it’s IMPOSSIBLE to get a working T-Mobile ID. The form to create one will tell you your email is wrong when it’s not. In the forums I found a message saying to just create a forum account then link your phone number, so I tried that and when I log in it won’t let me do anything without linking my phone number, but entering my phone number gives me a Service Unavailable error.So, I used the online support chat to try to get this resolved. The first person was completely clueless and told me I had to call customer service. Not sure what the point of the online chat is if they’re just going to tell you to call. So then I call, sit on hold for a VERY long time, and then hung up. For some reason, when you call the Home Internet su

20 hours ago

mexokreamFirst activity

asked in Troubleshooting

5G Home internet keeps dropping!

I've had 5G home internet service for about two months, after two weeks it started acting up. For about five times a day all my devices connected to the Arcadyan KVD21 gateway lose internet yet stay connected to wifi, I've tried everything! Do I need to replace my gateway? Very frustrating.

20 hours ago

PJVANFirst activity

asked in Gateways and devices

MOCA

I have TiVo devices. My router needs to be MOCA enabled. Does anyone know if the 5G Gateway is Moca enabled

1 day ago

jlillardHelper Level 1

asked in Troubleshooting

Home Internet Static IP

Is it possible to get a static IP with the 5G Home Internet service? Normally I wouldn’t need it but since my connection dies at least once a week I get a new IP every time my modem reboots. I work from home and whenever my IP changes I have to update some of my clients’ firewalls.

1 day ago

nytehawkFirst activity

asked in Gateways and devices

Setting 2.4 GHz

I don’t have a smart phone, and will never have one.How do I set up my Gateway for 2.4Ghz without using the app?https://www.youtube.com/watch?v=YFvBVwh_djw

1 day ago

SpindriftFirst activity

posted in Gateways and devices

5G Home Internet Gateway incredibly slowwwwww......

I just received the T-Mobile 5G Home Internet Gateway and can’t wait to return it to a local store. Upload and download speeds reached (*measued at intervals within a 24-hour period), as compared to what is advertised, was in fact, so far off it was a joke.Did the reset a few times, removed the SIM card and placed it back in. Noteworthy, I have a 5G tower a short distance away from me directly to the North and the signal strength on the gateway, no matter where I placed it in my two-story house, showed good to very good signal from the 5G tower. The signal from the gateway was always excellent, no matter where I moved my main laptop around in my house.Just an example on how bad (low) the speeds were was single digit Mbps average up and down and a few times there was no upload speed registering and one time the download speed was in the, UGH, Kbps. One test exhibited a much higher upload than download speed.Maybe I got a defective unit or perhaps there are some serious problems going on

1 day ago

JndentllcFirst activity

asked in Troubleshooting

Home Internet Disconnecting Idle Devices

I've read through many of the posts on here and I'm not seeing a real answer to this.I'm new to T-Mobile Home Internet but have many years experience in IT.I have a Samsung TV, multiple Amazon echo devices, Amazon fire TV stick, many smart light bulbs, plus my Moto 5G phone all connected.Devices seem to randomly get disconnected from the Internet and I have to reset them to refresh the connection. Most of the time it seems to be when devices are idle like the Amazon echo when not in use. However, my phone will randomly disconnect while I'm using it and I have to reset the Wi-Fi on my phone.It's not an overheating issue like many posts say. The unit has a very cool temp. As far as signal goes, I'm getting over 250mb download speed with 3 out of 5 bars. When my TV is connected I have no issues streaming high def movies. It's also not tower maintenance. That's a standard blanket excuse for when they have no answer for you. So I'm wondering if there's a back end SSL route or admin GUI to b

1 day ago

KpeacockFirst activity

asked in Troubleshooting

Home internet modem keeps powering down and restarting

So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have to completely redo the setup on the app. Has anyone ever had this happen?

1 day ago

Darrien wigginsFirst activity

asked in Plans and Services

recovering deleted messages

How can I recover my messages

2 days ago

gregmurrowFirst activity

asked in Troubleshooting

antenna ports

anybody heard if T-mobile will step up with a gateway already having ports? all my hotspot routers had them already. I hate to have to open it the unit up - shouldn’t have to…it would be an easy way for them to keep more subscribers not in perfect tower proximity Thanks!

2 days ago

gregmurrowFirst activity

asked in Gateways and devices

will they update gateway?

2 days ago

Page 1 / 89

19,909: Topics
79,109: Replies
1,257,385: Members

New badge winners

jodef3has earned the badge Curious George
Mystfithas earned the badge Curious George
buzz0x0000has earned the badge Curious George
ruggerhas earned the badge Curious George
make lovehas earned the badge Curious George

Show all badges

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Social Login

Login to the community

Social Login

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.