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A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet.

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Explore the plans and features available for T-Mobile Internet and what services are available.

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Gateways & Devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet.

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Troubleshooting

Having issue with the internet? Seek and provide help here.

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Recent Content

Solution for Too Many Devices?
hi there, we have a household with three TVs going almost constantly over Wi-Fi and it’s all supplied by a G4 a R T-Mobile router with two access points. In addition, the network app shows between 26 and 31 devices. The the access points lose connectivity with the main router, and the solution is to turn off the router for 30 minutes and then turn it back on. However, I am out of town for days on end, and I would like to connect to my home PC the access point loses connection, and I have no way to restart the router. Is there a solution that will work for our situation? We are very happy with the speed and the hardware, except for this one thing. Thank you, Paul.
promero
7 hours ago Place Troubleshooting
15Views
0likes
0Comments
t-life app doesn't show signal strength
Since the old T-mobile home internet app is being replaced by t-life, I've been using both. T-life appears to be a big marketing ploy with functionality hidden. Where is the signal strength indicator for home internet?
Solved
BeachDad
13 hours ago Place Gateways & Devices
home internet
home internet service gateway
t-mobile
2KViews
5likes
13Comments
Old T-Mobile Internet App works, New T-Life app Doesn't
T-Mobile nagged me to use the new T-Life app for managing my TMHI 5G Gateway. So I did. I set it up a few days ago and it was working fine. I'm using both together with the old app. The problem is the new app now doesn't work. After a power outage, we got things back up and running. The Gateway is connected to the internet, all devices connected to it, it is speed testing at ~400Mbps, and is working fine. The old T-Mobile Internet App correctly shows it is connected with a good connection. But the new T-Life app says our 5G Gateway is "Offline." That's wrong. It's very much online and working. Seems T-Mobile released this app before it was ready for prime-time. I don't really have a problem with this situation. I'm just noting it here because T-Mobile doesn't provide another way to give this feedback. I'm not going to use the new app until I absolutely have to. T-Mobile better get the new app right and working correctly before they retire the old one and make me use it.
Jeff
13 hours ago Place Gateways & Devices
1.6KViews
12likes
14Comments
I got charged $50 for my "free" line
T-Mobile customers BEWARE!!! T-Mobile recently announced they are raising their rates on their Price Lock Guaranteed lines by $5 per line. Needless to say, customers are outraged. So T-Mobile decided to smooth some feathers and they began offering a free line to any affected customers. Well, that's what they said anyway. So, since I'd love a free line, earlier this week I contacted them and signed up for a free line. Great deal!!! Then today as I was looking at my T-Mobile account, I saw they added the "free" line for only $50 a month plus taxes and fees!!! So I called and the rep said it was a mistake, I wasn't entitled to a free line, only select accounts qualified and even though I've been a customer for over 20 years, my account wasn't select enough, so they cancelled the "free" line and supposedly are crediting my account for the connection fee I paid for the "free" line. I'm EXTREMELY disappointed in T-Mobile. Like I told the rep, they should honor the "free" line their other rep sold me. Seems to me we had a verbal contract. So, beware of T-Mobile's "free" line offer. They just may trick you into buying a paid line "by mistake"!!!
hikerguy
2 days ago Place Troubleshooting
39Views
0likes
0Comments
Live In Nacogdoches, TX 140 miles fromHouston, TX my web address shows us in Houston, TX ?
my Problem, I Live In Nacogdoches, TX 140 miles from Houston, TX yet my web address shows us in Houston, TX, this results in Commercials from Houston Market on Television Services and internet ads, as well as while shopping on line, as wanting to ship to a store in Houston area, or if not careful to an address in Houston area. How do I correct Location and address?
Early
3 days ago Place Troubleshooting
37Views
0likes
0Comments
T-Life advanced cellular metrics and HINT no longer showing LTE signal info.
For those noticing recent performance issues with the T-Mobile Home Internet 4GAR gateway, it is most likely due to the latest firmware v1.00.13 upgrade. With this upgrade, T-Mobile has transitioned to the 5G Standalone enablement. This is the process of deploying and utilizing a 5G network that operates independently of the existing 4G LTE infrastructure. Basically, no more LTE. I have been noticing issues since this upgrade with SLOW internet speeds, long web page loads, etc.. Even though the gateway is showing full bars, I can do a speedtest when I see these issues start and my download speed barely reaches 1Mbps. I've noticed this on my MacBook, iPhone, PC, you name it. However, when this occurs, I just turn the WiFi off on the device, turn it back on and the speedtest is back to normal with downloads reaching 400+Mbps. I thought I would share this because I have noticed an uptick in forum posts regarding these performance issues and after doing a little research, I'm pretty sure I have found the reason why. Even Bell users in Canada have been experiencing the same issues with their deployment to 5G SA. G4AR fw v1.00.13 is interesting: Firmware versions, fixes, and features - G4AR 1.00.13 Minor bug fixes --> 5G standalone (SA) enablement <-- Stability improvements 1.00.12 Stability improvements 1.00.09 Updates to LCD user interface Stability improvements 1.00.02 Stability improvements 1.00.01 Release version https://wholesale.telekom.com/global-connectivity/our-solutions/mobile-roaming/5g-sa-roaming-enablement 5G SA Enablement 5G Standalone (SA) enablement refers to the process of deploying and utilizing a 5G network that operates independently of the existing 4G LTE infrastructure. This standalone architecture includes a 5G core network, radio access network (RAN), and enhanced transport capabilities, which together support network slicing and edge computing, enabling tailored services for specific use cases.45 Operators are increasingly focusing on standalone 5G networks due to their potential to deliver improved latency, network slicing, and IoT capabilities, which are crucial for enterprise services and creating new revenue streams.4 However, the transition to standalone 5G requires significant investment in OSS/BSS (Operations Support Systems and Business Support Systems) to ensure service performance visibility and adherence to service level agreements (SLAs).4 Service providers like Deutsche Telekom offer 5G SA Roaming Enablement services that provide secure interconnect between 5G networks, ensuring end-to-end confidentiality and integrity for roaming messages.2 These services are designed to support business needs by enhancing security while reducing cost and complexity.2 Despite the benefits, standalone 5G deployment faces challenges such as the need for extensive mid-band coverage and densification, which can be time-consuming and costly.5 Additionally, some users, particularly in Canada, have reported difficulties in accessing standalone 5G services from providers like Bell, highlighting the ongoing transition and implementation challenges.3 In summary, 5G standalone enablement is a critical step towards realizing the full potential of 5G technology, offering enhanced capabilities and services, but it requires substantial investment and careful planning to overcome deployment challenges.456+1
I_AM_GENO_2
3 days ago Place Gateways & Devices
111Views
1like
1Comment
t life app
When I try to get on my Tuesdays app it just says I need an upgrade. When I go to the App Store under t life it just says open, but when I open it it just says I need an upgrade. Unusable for months now.
Solved
Sleepsister
4 days ago Place Troubleshooting
789Views
0likes
7Comments
T-Mobile Home Internet Review
I have been using T-Mobile Home Internet for a couple of months now. I recently upgraded to the 5G Gateway, which has made my WiFi much better Vs. the LTE Gateway which sucked and had a lot of restrictions. The 5G Gateway is sleek, easy to use, and comes included with your Home Internet Plan! My experience has been exemplary, apart from a few issues. I have the following issues with T-Mobile Home Internet: •No UPnP Option which causes issues using XBL. •No Port Forwarding which causes a Moderate NAT on XBL •Some VPN applications do not work. •The Online GUI is limited and watered down. T-Mobile should really fix these issues, as it’s bothering other Customers as well. Overall T-Mobile Home Internet is great for those who don’t play on XBL, PSN, or PC or require a VPN to be used for work or personal use.
PinkMagenta
4 days ago Place Troubleshooting
support
tmobile
tmobile support
upnp
32KViews
5likes
29Comments
unable to disconnect or schedule devices through tmobile 5G home router
Hi! I'm trying to disconnect or schedule devices through tmobile 5G home app but no luck. It gives a pop-up window 'unable to update device at this time ". I installed/uninstalled app, used other devices connected to the same router but no luck. Thank you
gk5mil
4 days ago Place Gateways & Devices
home internet
home internet service gateway
t-mobile
565Views
0likes
6Comments
Email problem
I've had the TMobile 5G gateway for a few months and it's been great. But now for some reason, I have to keep rebooting the gateway or I cannot log into my ATT email account. Everything else works fine. I can go to any website, log into other accounts, but my ATT email doesn't even go to the login screen. I just get an "Something went wrong, try again" screen. Any ideas? Thanks.
dstryer
5 days ago Place Troubleshooting
62Views
0likes
0Comments

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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"997","kudosSumWeight":12,"repliesCount":14,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:188883":{"__typename":"Conversation","id":"conversation:188883","topic":{"__typename":"ForumTopicMessage","uid":188883},"lastPostingActivityTime":"2025-03-28T07:30:16.688-07:00","solved":false},"User:user:209907":{"__typename":"User","uid":209907,"login":"hikerguy","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-3.svg"},"id":"user:209907"},"ForumTopicMessage:message:188883":{"__typename":"ForumTopicMessage","subject":"I got charged $50 for my \"free\" line","conversation":{"__ref":"Conversation:conversation:188883"},"id":"message:188883","revisionNum":1,"uid":188883,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:209907"},"metrics":{"__typename":"MessageMetrics","views":39},"postTime":"2025-03-28T07:30:16.688-07:00","lastPublishTime":"2025-03-28T07:30:16.688-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" T-Mobile customers BEWARE!!! T-Mobile recently announced they are raising their rates on their Price Lock Guaranteed lines by $5 per line. Needless to say, customers are outraged. So T-Mobile decided to smooth some feathers and they began offering a free line to any affected customers. Well, that's what they said anyway. So, since I'd love a free line, earlier this week I contacted them and signed up for a free line. Great deal!!! Then today as I was looking at my T-Mobile account, I saw they added the \"free\" line for only $50 a month plus taxes and fees!!! So I called and the rep said it was a mistake, I wasn't entitled to a free line, only select accounts qualified and even though I've been a customer for over 20 years, my account wasn't select enough, so they cancelled the \"free\" line and supposedly are crediting my account for the connection fee I paid for the \"free\" line. I'm EXTREMELY disappointed in T-Mobile. Like I told the rep, they should honor the \"free\" line their other rep sold me. Seems to me we had a verbal contract. So, beware of T-Mobile's \"free\" line offer. They just may trick you into buying a paid line \"by mistake\"!!! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1166","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:188778":{"__typename":"Conversation","id":"conversation:188778","topic":{"__typename":"ForumTopicMessage","uid":188778},"lastPostingActivityTime":"2025-03-27T08:13:16.552-07:00","solved":false},"User:user:209657":{"__typename":"User","uid":209657,"login":"Early","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg"},"id":"user:209657"},"ForumTopicMessage:message:188778":{"__typename":"ForumTopicMessage","subject":"Live In Nacogdoches, TX 140 miles fromHouston, TX my web address shows us in Houston, TX ?","conversation":{"__ref":"Conversation:conversation:188778"},"id":"message:188778","revisionNum":1,"uid":188778,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:209657"},"metrics":{"__typename":"MessageMetrics","views":37},"postTime":"2025-03-27T08:13:16.552-07:00","lastPublishTime":"2025-03-27T08:13:16.552-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" my Problem, I Live In Nacogdoches, TX 140 miles from Houston, TX yet my web address shows us in Houston, TX, this results in Commercials from Houston Market on Television Services and internet ads, as well as while shopping on line, as wanting to ship to a store in Houston area, or if not careful to an address in Houston area. How do I correct Location and address? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"376","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:188245":{"__typename":"Conversation","id":"conversation:188245","topic":{"__typename":"ForumTopicMessage","uid":188245},"lastPostingActivityTime":"2025-03-27T05:10:54.192-07:00","solved":false},"User:user:209034":{"__typename":"User","uid":209034,"login":"I_AM_GENO_2","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-8.svg"},"id":"user:209034"},"ForumTopicMessage:message:188245":{"__typename":"ForumTopicMessage","subject":"T-Life advanced cellular metrics and HINT no longer showing LTE signal info.","conversation":{"__ref":"Conversation:conversation:188245"},"id":"message:188245","revisionNum":1,"uid":188245,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:209034"},"metrics":{"__typename":"MessageMetrics","views":111},"postTime":"2025-03-25T01:02:40.409-07:00","lastPublishTime":"2025-03-25T01:02:40.409-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" For those noticing recent performance issues with the T-Mobile Home Internet 4GAR gateway, it is most likely due to the latest firmware v1.00.13 upgrade. With this upgrade, T-Mobile has transitioned to the 5G Standalone enablement. This is the process of deploying and utilizing a 5G network that operates independently of the existing 4G LTE infrastructure. Basically, no more LTE. I have been noticing issues since this upgrade with SLOW internet speeds, long web page loads, etc.. Even though the gateway is showing full bars, I can do a speedtest when I see these issues start and my download speed barely reaches 1Mbps. I've noticed this on my MacBook, iPhone, PC, you name it. However, when this occurs, I just turn the WiFi off on the device, turn it back on and the speedtest is back to normal with downloads reaching 400+Mbps. I thought I would share this because I have noticed an uptick in forum posts regarding these performance issues and after doing a little research, I'm pretty sure I have found the reason why. Even Bell users in Canada have been experiencing the same issues with their deployment to 5G SA. G4AR fw v1.00.13 is interesting: Firmware versions, fixes, and features - G4AR 1.00.13 Minor bug fixes --> 5G standalone (SA) enablement <-- Stability improvements 1.00.12 Stability improvements 1.00.09 Updates to LCD user interface Stability improvements 1.00.02 Stability improvements 1.00.01 Release version https://wholesale.telekom.com/global-connectivity/our-solutions/mobile-roaming/5g-sa-roaming-enablement 5G SA Enablement 5G Standalone (SA) enablement refers to the process of deploying and utilizing a 5G network that operates independently of the existing 4G LTE infrastructure. This standalone architecture includes a 5G core network, radio access network (RAN), and enhanced transport capabilities, which together support network slicing and edge computing, enabling tailored services for specific use cases.45 Operators are increasingly focusing on standalone 5G networks due to their potential to deliver improved latency, network slicing, and IoT capabilities, which are crucial for enterprise services and creating new revenue streams.4 However, the transition to standalone 5G requires significant investment in OSS/BSS (Operations Support Systems and Business Support Systems) to ensure service performance visibility and adherence to service level agreements (SLAs).4 Service providers like Deutsche Telekom offer 5G SA Roaming Enablement services that provide secure interconnect between 5G networks, ensuring end-to-end confidentiality and integrity for roaming messages.2 These services are designed to support business needs by enhancing security while reducing cost and complexity.2 Despite the benefits, standalone 5G deployment faces challenges such as the need for extensive mid-band coverage and densification, which can be time-consuming and costly.5 Additionally, some users, particularly in Canada, have reported difficulties in accessing standalone 5G services from providers like Bell, highlighting the ongoing transition and implementation challenges.3 In summary, 5G standalone enablement is a critical step towards realizing the full potential of 5G technology, offering enhanced capabilities and services, but it requires substantial investment and careful planning to overcome deployment challenges.456+1 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"3708","kudosSumWeight":1,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:125783":{"__typename":"Conversation","id":"conversation:125783","topic":{"__typename":"ForumTopicMessage","uid":125783},"lastPostingActivityTime":"2025-03-26T09:33:46.978-07:00","solved":true},"User:user:33806":{"__typename":"User","uid":33806,"login":"Sleepsister","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:33806"},"ForumTopicMessage:message:125783":{"__typename":"ForumTopicMessage","subject":"t life app","conversation":{"__ref":"Conversation:conversation:125783"},"id":"message:125783","revisionNum":1,"uid":125783,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:33806"},"metrics":{"__typename":"MessageMetrics","views":789},"postTime":"2024-05-14T06:03:00.000-07:00","lastPublishTime":"2024-05-14T06:03:00.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" When I try to get on my Tuesdays app it just says I need an upgrade. When I go to the App Store under t life it just says open, but when I open it it just says I need an upgrade. Unusable for months now. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"211","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:123057":{"__typename":"Conversation","id":"conversation:123057","topic":{"__typename":"ForumTopicMessage","uid":123057},"lastPostingActivityTime":"2025-03-26T08:11:47.640-07:00","solved":false},"User:user:128902":{"__typename":"User","uid":128902,"login":"PinkMagenta","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"id":"user:128902"},"ForumTopicMessage:message:123057":{"__typename":"ForumTopicMessage","subject":"T-Mobile Home Internet Review","conversation":{"__ref":"Conversation:conversation:123057"},"id":"message:123057","revisionNum":1,"uid":123057,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:128902"},"metrics":{"__typename":"MessageMetrics","views":31918},"postTime":"2021-03-09T22:43:20.000-08:00","lastPublishTime":"2021-03-09T22:43:20.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have been using T-Mobile Home Internet for a couple of months now. I recently upgraded to the 5G Gateway, which has made my WiFi much better Vs. the LTE Gateway which sucked and had a lot of restrictions. The 5G Gateway is sleek, easy to use, and comes included with your Home Internet Plan! My experience has been exemplary, apart from a few issues. I have the following issues with T-Mobile Home Internet: •No UPnP Option which causes issues using XBL. •No Port Forwarding which causes a Moderate NAT on XBL •Some VPN applications do not work. •The Online GUI is limited and watered down. T-Mobile should really fix these issues, as it’s bothering other Customers as well. Overall T-Mobile Home Internet is great for those who don’t play on XBL, PSN, or PC or require a VPN to be used for work or personal use. 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I'm trying to disconnect or schedule devices through tmobile 5G home app but no luck. It gives a pop-up window 'unable to update device at this time \". I installed/uninstalled app, used other devices connected to the same router but no luck. Thank you ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"272","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:home internet","text":"home internet","time":"2019-11-29T13:58:17.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDI","node":{"__typename":"Tag","id":"tag:home internet service gateway","text":"home internet service gateway","time":"2022-06-14T23:41:48.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDM","node":{"__typename":"Tag","id":"tag:t-mobile","text":"t-mobile","time":"2021-02-06T11:11:40.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:188379":{"__typename":"Conversation","id":"conversation:188379","topic":{"__typename":"ForumTopicMessage","uid":188379},"lastPostingActivityTime":"2025-03-25T15:40:17.145-07:00","solved":false},"User:user:209233":{"__typename":"User","uid":209233,"login":"dstryer","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"id":"user:209233"},"ForumTopicMessage:message:188379":{"__typename":"ForumTopicMessage","subject":"Email problem","conversation":{"__ref":"Conversation:conversation:188379"},"id":"message:188379","revisionNum":1,"uid":188379,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:209233"},"metrics":{"__typename":"MessageMetrics","views":62},"postTime":"2025-03-25T15:40:17.145-07:00","lastPublishTime":"2025-03-25T15:40:17.145-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I've had the TMobile 5G gateway for a few months and it's been great. But now for some reason, I have to keep rebooting the gateway or I cannot log into my ATT email account. Everything else works fine. I can go to any website, log into other accounts, but my ATT email doesn't even go to the login screen. I just get an \"Something went wrong, try again\" screen. Any ideas? Thanks. 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