Skip to main content

Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3062 Discussions
I
isaxonRookie
asked in Troubleshooting
My new TMO-G4SE Gateway REGULARLY drops internet! The older one NEVER EVER DID??? WHAT IS GOING ON?

Summary:Modem appears to drop the internet completely, sometimes right around 9pm No clue how to diagnose it at all.  T-Life app seems useless when this is happeningI see there’s a similar one above:  “Modem drops internet service every night”.  This could be my issue.  BUT my previous modem, which I still have and might switch back to, NEVER EVER DROPPED INTERNET FOR MONTHS AND MONTHS!?!  It WAS awesome.  Now it’s not.  I’m reading all sorts of threads about business practices with very unhappy customers and prioritizing service in what sound like an almost “bait and switch” strategy.  That’s very unseemly.  I bailed on Frontier (fiber) and never looked back.  But the problems are having me think I should dump both of these and go back to Frontier because this simple problem I have looks like a nightmare waiting to WASTE MY TIME!  Shame!I was sold the new modem by a CSR and felt like it was a shady deal, because it wasn’t a swap but adding a new, so I don’t know if I’m a “new” custome

2
T
43 minutes ago
D
drmalcolmFirst activity
posted in Troubleshooting
T-mobile 5G Home internet and VPN

I recently installed T-mobile 5G Home internet intending to replace Comcast Xfinity.  Installation was a breeze and I have the gateway/router setup at an ideal location in my home. I am getting download speeds on par with Comcast in my area (~200-230 Mbps) .  But once I logged into my work via VPN I noticed a significant downgrade in speeds.   I see downloads and uploads via VPN throttled way down (1-2 Mbps) compared  to without VPN.   I can confirm there are no bandwidth issues when the VPN is slow,  as I get very good speeds from a device that does not use VPN on the same setup.  Also I still have my Comcast setup and when I switched my wifi to use the Comcast gateway I see speeds over VPN are more than 15X of what I see with T-mobile . So it looks like T-mobile is clearly throttling VPN traffic.  Everything else in the setup is the same (wifi,  target device, VPN network etc).  The only difference is the backend network (Comcast Vs T-mobile). I recall some mobile networks do this to

12
Tony_T
3 hours ago
D
drdcrobinsonRookie
asked in Gateways and devices
how to add external drive gateway

I have aT-Mobile 5G Gateway (G4AR & G4SE)and want to add a SanDisk 1TB drive via the USB-C LAN port. I plugged it in, but I cannot see it. What’s the next step?

11
R
11 hours ago
N
NatetaggartFirst activity
posted in Gateways and devices
As a Nintendo Switch owner, this Pokemon issue is stupid

Hey all first time poster, recently been playing a lot more Pokémon on my Nintendo switch. Specifically Pokémon shield, in which I have been attempting to play Dynamax Adventures. For whatever reason, that part of the game does not work with my home internet router. Every time I’d try to join another person via link code, or try to join randoms using the “invite others” function, I’d be stuck at “Communicating Please stand by” ad infinitum. After EVERY TROUBLESHOOT, calling both Nintendo and T-Mobile MULTIPLE times I found that I could join others in the activity with my parent’s home internet service, NOT T-Mobile’s. This is an issue on T mobile’s part and I know I’m not the only one with this issue. Please fix or consider finding a replacement for a subscription buyer.

1
D
14 hours ago
P
Pappi62First activity
asked in Gateways and devices
Wireless Printer Set up

Hello community.  I am trying to connect my wireless printer. The wireless installation asks for a WPA key. Since I don’t have a WPS button on my gateway, how would I find this key? My gateway has a WiFi key on the label.  Would this be it?  I’ve tried that number and it will not work.  Thank you!

3
N
18 hours ago
B
BlindbatFirst activity
asked in Troubleshooting
Home Internet & Wifi calling

just set up new Tmobile home internet in a rural area-all carriers are iffy here but the Tmobile speed and connection are ok at home (not so much in some communities near me).  That is the issue-I have my cell service on Verizon (best coverage all communities) and it will not connect a wifi calling attempt.  All other cell services work flawlessly and if I use a different sip the wifi calling works on the phone. I have tried a different router (actually 3 of them as well as mesh system all with the same results-internet traffic is good and no wifi calling)  I would like to resolve this and continue with Tmobile but without wifi calling its not helpful-any suggestions?

39
T
19 hours ago
M
magenta10261696Rookie
asked in Troubleshooting
What is going on with T-mobile home internet connection?

Why am I having my 5g internet connection stop working it cuts out all the time .Theirs times when it works fine then the next day it's not working at all.T-mobile needs to get there stuff 2gether when I first got T-Mobile Internet (8 months) it worked fine no problems at all it was great but now it went to hell . I have so much problems with it I call T-mobile and they do there checking and they always come back and say it's a Tower issue. Well I live a block away from the Tower I can actually see it from my front window I don't see anyone working on the tower. I think there Equipment is not able to carry the amount of connection it's dealing with all they say is that they are working on the tower to fix the issue but it's fixed for a few days the it not working again.  I'm just ready to give up and go with Xfinity WiFi has anyone else have this issue with the T-mobile home internet service????

17
T
1 day ago
M
mountainmanRookie
asked in Gateways and devices
G4AR firmware upgrade to 1.00.12 results in frequent lost internet connection and reboots

I’ve had the G4AR for a few months on 1.00.09 and it has worked fantastically.  Firmware update at 3am 2 days ago to 1.00.12 now results in frequent lost internet connection and reboots (6 today!).  I’ve factory reset the device with no improvement.  Clearly this was caused by the firmware update and am wondering if there is a fix now or I want to make sure Tmobile tech support is aware their firmware update has crippled some devices.

5
M
1 day ago
T
tell-me-yRookie
asked in Gateways and devices
WARNING!!! Aug 8, 2024 - Potential Flaws in G4AR 5G Gateway Firmware Update v1.00.09 Related to External Antenna Use

T-Mobile has recently updated the TMO-G4AR 5G Gateway firmware from v1.00.02 to v1.00.09.  Firmware updates are automatically performed between the hours of 1:00 am and 3:00 am and occur at different times in different regions over a period of weeks or months.  I cannot confirm the exact date my firmware was switched from v1.00.02 to v1.00.09 but based on extremely poor performance of my internet connection suddenly beginning on or about July 21, 2024, I would say that's when the firmware was updated.  My first assumption was that the tower serving my internet connection was undergoing maintenance or improvements.   My T-Mobile internet service began in November 2023.  My location is near the bottom of a foothill canyon with sloping hillsides obscuring direct line of site to T-Mobile service towers.  It was absolutely necessary to install a several-hundred-dollar external 4G/5G internet antenna which provided sufficient T-Mobile 5G 2-bar (weak) reception at my location.  The 2-bar 5G r

5
P
1 day ago
S
Steve-n-GeorgiaFirst activity
asked in Plans and Services
T-Mobile Internet - $200 Pre-Paid Mastercard - STILL WAITING

I switched to T-Mobile Internet over 3 months ago. The $200 Pre-paid Mastercard within 10 weeks was an incentive that led to me making this choice.  It has been 12 weeks and I have not heard a thing.  Has anyone had a similar experience?  I am preparing to switch back to my previous provider if this is how they treat customers.

12
D
1 day ago
Tony_T
Tony_TFirst activity
asked in Plans and Services
Home Internet vs Home Internet Plus

I’ve looked ait the comparison of the Home Internet plan vs Home Internet Plus plan and am I correct that the difference is that the Home Internet Plus plan includes the G4AR and Wi-Fi Mesh Access Point while the Home Internet plan includes the Arcadyan KVD21 (and no Mesh).

3
extremetm
1 day ago
R
RafaPereiraFirst activity
asked in Gateways and devices
how i can open the UPD Ports 6000 and 6001

how i can open the UPD Ports 6000 and 6001 ?

1
extremetm
1 day ago
M
MichaelGeorgeRookie
asked in Troubleshooting
T-Mobile Internet | Blink & SimplySafe Issue

Has anyone cracked the code on how to connect blink’s indoor camera Sync Module to T-Mobile’s 5G Wi-Fi gateway? I have created a separate 2.4 GHz band along with the standard 2.5/5 GHz dual band. When trying to connect to Blink’s Sync Module, it’s not even registering that there’s internet. I also tried creating a less secure version of the 2.4 GHz band with only WPA/WPA2 encryption, but the Sync Module still doesn’t find the internet. I have also made sure to be on the 2.4 GHz network while trying to connect, and have power cycled both the Sync Module and Wi-Fi gateway to no end. As for the SimpliSafe Doorbell Camera - it’s basically the same issue. Any help/strategies would be greatly appreciated!Thank you 😁

28
M
1 day ago
L
LeebRookie
asked in Troubleshooting
5g home internet - some sites won't load

My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it’s either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites. After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support. Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Thank you. (Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)

54
B
2 days ago
L
LandoNovice
asked in Gateways and devices
Service

My TMobile Home internet is not working I’ve reset it and also tried moving the router around

0
L
2 days ago
J
Jjd42oFirst activity
asked in Troubleshooting
horrible upload speed

Ok so I’m new to T-Mobile home internet but I’ve came across a issue. I’m getting 4-12 ping, 130-190mbs download, but I’m only getting around 3-4.8mbs upload, that is thru Ethernet, if I go to WiFi the numbers are the same beside upload goes up to 5.2-8.3mbs…. What could be going on? Phone support was no help at all. 

6
F
2 days ago
S
seth.winkelmannFirst activity
asked in Gateways and devices
Unable to update the device at this time

When I try to add a schedule for a mobile device in the tmobile internet app I receive the error "Unable to update the device at this time". I get this error for both Samsung Galaxy and Google Pixel devices. I have tried reinstalling the app and restarting the home internet gateway. When will this be fixed?

9
M
2 days ago
T
tell-me-yRookie
posted in Gateways and devices
Sep 10, 2024 - First Experiences with New G4AR v1.00.12 Firmware Update Compared to v1.00.09 Firmware Problems

Yesterday my G4AR Gateway firmware was newly updated to v1.00.12 from v1.00.09 which presented problems with my external antenna and random internet disconnects.  V1.00.12 fixed the major problems resulting from v1.00.09.  I previously posted the experiences under the topic “WARNING!!! Aug 8, 2024 - Potential Flaws in G4AR 5G Gateway Firmware Update v1.00.09 Related to External Antenna Use”.  I am reposting the contents under that topic heading under this new topic heading focusing on the newly released G4AR v1.00.12 Firmware Update.  That discussion is found by clicking here:First Experiences with New G4AR v1.00.12 Firmware Update

0
T
3 days ago
O
OstremikeFirst activity
asked in Gateways and devices
TLife app "Add Device" button disappeared

I set up my TMobile Home Internet via the TLife app and added 12 devices.Now I’d like to add a wireless printer but the “Add Device” button from the app disappearedI can’t do a manual add since the printer (Brother) restrict me to a 7 character password and TMobile requires 8 or more charactersI’ve had 2 conversations with the tech people and there is no answer as of yet Does anyone out there know of a solution?thanks in advance

1
copz1998
3 days ago
S
SalamisarahFirst activity
asked in Plans and Services
switching from Magenta Max to Go5G getting the same discounts and 3rd line free?

I currently have Magenta Max and have a good deal with the 3rd line free and insider discount. I need a new phone and was going to purchase a new phone from Apple but I see Tmobile has $830 phone with trade in and upgrade to Go5g. I am being told if I switch over that there wont be a change in my monthly bill because they will transfer over the 3rd line for free and the insider discount plus I would be getting the phone for $830 off. It seems to good to be true and I don’t want to be stuck in a very expensive plan so I am trying to see if this is true if anyone has experience with it. 

3
T
3 days ago
J
JoWhit25Novice
posted in Plans and Services
Internet Promotion Not Received

I purchased home internet on 5/16/24 was was promised 3 free Blink cameras.  I’ve checked the status and it was approved but we’ve never been able to redeem the promotion. I’ve spoke to a CS rep several times to no avail.  What’s my recourse?

0
J
3 days ago
S
sergiocontiNovice
asked in Plans and Services
, T Mobile se quedó con mi Note 20 y termine pagando el Iphone 15 completamente.

 We have been T Mobile customers for almost 10 years. With its problems, like every family until 10/01/2023 it occurred to me to go to the T Mobile office on Broadway Street in Chula Vista, where I was assisted by the lady Jennifer Komerman.She offers me to exchange my Samsung Note 20 phone that was no more than 1 year old and that I had already fully paid for for an iPhone 15 Pro.The arrangement was that she would take my phone for 1000 USD and give me the iPhone 15, which at that time cost 1000 USD, completely free. Of course I thought it was a very good promotion, but before accepting it I asked her to please me. I wrote the deal we were going to make on a piece of paper. At this moment I am looking at the sheet where she signs that the Taxes payment would only be made for $74.79 plus $35.00 for activation, in total $109.79 USD that I paid with my credit card.What happened next is like a horror story.A month after I started using my iPhone 15 Pro, I started receiving a bill for $37

1
gramps28
Pillar
4 days ago
H
hewmomFirst activity
asked in Troubleshooting
Streaming issues

Our T-Mobile wifi has been great up until about a month ago.  We can only stream in our living room and no longer stream in the bedroom.  Streaming will constantly freeze in the bedroom.  We have unplugged and restarted the unit numerous times but nothing seems to help.  Can we exchange our unit for a newer model?

2
S
4 days ago
R
RogerS1First activity
asked in Plans and Services
Hotspot Data Question

I have two accounts, the first being the Go5G Plus 55 and the second is the 5G Mobile Internet w/100GB high-speed data. The first plan includes 50GB of hotspot data and the second I thought included 100GB as shown in the title. When I purchased those plans at the local T-Mobile store the sales person assured me that I would get a total of 150GB of high-speed hotspot data per month. However, I have had these plans for several months and have yet to get beyond 100GB of data usage per month without being severely throttled. Was I mislead about the total high-speed data or am I paying for 50GB of data per month that I am not receiving?

0
R
4 days ago
S
shannonashley78First activity
asked in Gateways and devices
Tmobile Home Internet in USVI

I use the home internet gateway to work from home. I will be staying in St. Thomas for an extended period of time. Is there coverage there for the home internet gateway that will allow me to work remotely from home there as well? 

2
R
5 days ago
27,789
Topics
109,460
Replies
1,307,103
Members

New badge winners

Show all badges
Terms & Conditions