Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3017 Discussions

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ibdiverFirst activity
asked in Gateways and devices

Wrong Location

This is very annoying.  I live in western Montana, yet when I’m online, websites show I’m in Seattle, Washington, more than 500 miles away and in a different time zone.  Surely someone in T-Mobile’s IT department is smart enough to fix this.

1
drnewcomb
Pillar
1 hour ago
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RCPitmanFirst activity
asked in Gateways and devices

Switching land line to 5G Internet

Just installed my new T-mobile 5G Gateway, intending to replace my Comcast Xfinity router, which has a land line connection. How do I transfer my home phone line to this Gateway? Perhaps an adapter between my RJ-11 and my Ethernet LAN?

1
G
4 hours ago
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darkjinrouFirst activity
asked in Troubleshooting

Gaming with T-mobile Internet Xbox series S/PC

          Ever since I have used T-Mobile internet, my gaming has been mediocre at best as far as connection. My ping on Rocket league at times ranges from a standard 68-300+. I cannot even get into any games on Battlefield 2042, as it times out. Call of Duty Modern Warfare 2 is frustrating because I can sometimes play (with terrible ping) but when I join a friend's party it kicks me out of the game. I even hosted the match and tried logging into a game, and we were both kicked. these are just a few of the issues I’ve noticed while gaming. there are times when the internet just goes out, I am on my second device. My connection to the network is great, but the internet connectivity drops more often than it should.         Recently the tower near me was upgraded which helped for downloading, but competitive gaming is still a struggle? Is this something that will be fixed or will I need to switch over to a trusty Fiber connection. I like the price I am paying for T-Mobile, but at the end

4
J
12 hours ago
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WiseAriesFirst activity
asked in Gateways and devices

Gateway hotspot

How do I get more mb or gb for gateway hotspot??

0
W
13 hours ago
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Rogracer2000Helper Level 3
asked in Troubleshooting

Upgrade from Internet Lite to Unlimited

I’m in a rural area of NC and have had the “200GB Internet Lite” for about 5 months now (this plan costs $100 per month).  I was able to switch to the “Unlimited” plan for $50 per month and wanted to relay my experiences in doing that so as to maybe help others.Even though I requested thru the TM web site that I be notified when “5G” became available in my area, I never received any notification.  Still, I would occasionally go to this website:Check Eligibility for 5G Internet | T-Mobile 5G Home Internetand see if 5G had become available “just in case” TM wasn’t telling me.  I do speed-checks of my service pretty regularly and noticed about 3 weeks ago that they seemed to improve significantly, and my router was occasionally connecting to the N41 band…..so I knew I was often receiving 5G service despite what the above link said and being > 5miles from my tower (I do have line-of-sight to it though).  Then one day the link above said “Good news...5G is available at you address”.  Wel

3
R
15 hours ago
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MckinleyFirst activity
asked in Troubleshooting

how to get more then 2 bars on my home internet gateway?

We just got a new home internet gateway and I can’t get it over 2 bars in 5 different places I have tried putting it in the house.  Am I doing something wrong? Because I’m doing what it’s telling me to do 

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M
21 hours ago
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WhiteDolfinHelper Level 1
asked in Troubleshooting

Problem with gateway losing just 5G signal

I've been using T-Mo Home Internet for over 3 years. I finally got good, continuous service after switching to the black Arcadyan gateway. BUT, I recently moved, and the aggravation has returned, with (so far) no help from T-MHI engineers.I am literally 400 feet from a highrise with a T-Mo 5G tower (it's 20 floors higher than I am), AND less than a 1/5th mile line-of-sight away from a 2nd T-Mo 5G tower! However, the gateway (I'm on my 3rd one) keeps LOSING the 5G signal! This happens unexpectedly, even though the gateway shows 5-bar (excellent) signal strength on the front info screen AND in the T-MHI app!Has anyone else experienced this? Did you find a fix/solution? I'm thanking you in advance for any help! 

8
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1 day ago
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PepeChepeFirst activity
asked in Gateways and devices

Wireless connection slows boot time on windows 10.

I discovered this issue about 6 months ago. Accidentally, I unplugged the black T-Mobile wireless internet, and my pc booted within 7 seconds. Then, I powered the T-Mobile box back, and it was when I realized that something is happening. It took about 3-5 minutes to fully boot, and I experimented several times to see if I discovered the issue. So far, no luck. Anybody facing the same issue. I repeat, it only slows when I am connected to the T-Mobile WiFi.

0
P
1 day ago
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shuaaalonFirst activity
posted in Plans and Services

PSA for anyone unable to register T-Mobile ID for home internet: quick fix that support is not aware of

After going through several useless support specialists none were able to help me. However, the after seeing a suggestion from another user to capitalize he first letter of your email address worked. There is a major bug in their system that is not registering emails when the first letter is lowercase. Use this link to set up your ID, make sure its the sign up page that asks for the phone number associated with the account - the home internet sign up page will not work at all. https://account.t-mobile.com/signin/v2/enterPhoneNumber?redirect_uri=https:%2F%2Fwww.t-mobile.com%2Fsignin&scope=TMO_ID_profile%20associated_lines%20billing_information%20associated_billing_accounts%20extended_lines%20token%20openid%20vault%20role%20consent&client_id=MYTMO&access_type=ONLINE&response_type=code&approval_prompt=auto&prompt=select_account&state=eyJpbnRlbnQiOiJMb2dpbiIsImJvb2ttYXJrVXJsIjoiaHR0cHM6Ly93d3cudC1tb2JpbGUuY29tL2FjY291bnQvZGFzaGJvYXJkIn0&loginId=&fp_clien

12
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1 day ago
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ALockeFirst activity
asked in Troubleshooting

VPN issues, some work related programs won’t load

We had a big snow storms a few days ago and started having VPN connection issues. It was working fine until then. My company uses a IPSEC VPN and allow us to work remotely.  When I’m home I’m unable to use the VPN on my T-Mobile home WiFi connection. When I use other internet connections such as my work mobile Verizon hotspot, I can connect and VPN works. My companies IT support staff have checked my settings and went over my laptop and found no issues. Could you please someone help me to resolve the issues? I did rebooted and still didn’t work. Thank you for your help!

27
X
1 day ago
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MAUI671First activity
asked in Troubleshooting

5G Home Internet nightly slow down

Hey all, I’ve had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I’m having is looking like one that a lot of other people are as well.During the day my gateway pulls about 500 Mbps and has a “Very Good” signal. Without moving or changing anything about the setup, usage area, or anything, around 8PM Eastern my speeds go down to MAX 5 Mbps.Nothing has changed other than the time of the day. I have a ticket open for the “local engineering department” to troubleshoot. It’ll randomly be good during the night and then go back to the unusable 5 Mbps.I relayed this to Customer Care, and while they seem sympathetic to the plight, they ultimately just want me to continuously restart the gateway so they can reconnect it to the tower because it has “stopped communicating.” Is this the common reply that everyone is getting? Restart on restart while waiting for engineers to troubleshoot your wifi, only to then get told you need to r

43
S
1 day ago
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A2ronFirst activity
asked in Troubleshooting

GlobalProtect VPN not working with T-Mobile

I have seen several posts about VPNs not working with T-Mobile Home Internet. What is T-Mobile's plan to address this? I contacted my corporate IT department and they said it's not their VPN. All works fine on my old ATT home internet and Verizon Hotspot (work cell). Maybe I should drop T-Mobile Home Internet and go back to ATT.

54
S
2 days ago
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BryanmFirst activity
asked in Plans and Services

data threshold.

I’m trying to figure out what the new home internet data threshold is going to mean regarding my internet experience. I average 1.4tb a month. I mostly watch TV and have cameras. The recent Netflix promotion change appears to add another 2tb. What could I be slowed down to? I need to know how usable it will be. I know wireless cant be guaranteed, but you should be able to give me some idea

0
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2 days ago
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Exhooo7777Novice
asked in Gateways and devices

frequency band

I’ve had my gateway for a couple of months and suddenly haven’t been able to switch back to just 2.4 or just 5ghz , it’s just been stuck on automatic no matter how many times I try to change it.

0
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2 days ago
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SnooooopySpeaker
asked in Troubleshooting

Streaming Problem May Be Your TV . . . .

This post is just for information if anyone else starts having problem with streaming on their smart TV.  I have a Sony Bravia and occasionally have problems streaming, due to T-Mobile internet not connecting or due to my speeds being too low.  It only occasionally happens, but when it does, the apps will either say there is no internet connection, or will do nothing but buffer forever, or not start at all.  Sometimes an app, such as Peacock, will not start period, when all others do.  That is a problem with the app, and I go to the settings on the Sony, go to the specific app, clear the cache, and then choose “open”.  Once or twice that did not work and I uninstalled the app and then reinstalled it.  That made it work.This weekend, I could not stream anywhere because all the apps either would not open, or a black screen would appear, or the app would open and then freeze.  It was very unlike when I have problems with T-Mobile internet.  Since I am on the east coast and we did have som

2
S
3 days ago
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sinjohn221First activity
asked in Gateways and devices

connecting wifi to a TV (Sony) SMART

I follow all the steps to have my tv recognize the new wifi and no connect happens have tried 12 time today alone.  any suggestions ????

13
S
3 days ago
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da.downLearner
asked in Gateways and devices

Is anyone else having problems with a changing IP address?

I’ve had the Home Internet service for 3 months now and I’m generally happy with it, but one thing is rather annoying. The external IP address that gets assigned to my gateway keeps changing. This has two side effects. Web sites for CCs, banks, etc remember the IP address that you last used to connect and if it changes, they will require additional verification. The other problem is with streaming TV services. The local broadcasts that I’m allowed to watch will depend on where they think that I’m located. My estimated location usually depends on my IP address and in the last month this has changed 4 times! My IP address location has changed from Kansas to Oklahoma, to Texas and today it thinks I’m on Ohio!

53
C
3 days ago
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Daniel BooneFirst activity
asked in Gateways and devices

Service

If I have a problem with my Gateway and Internet service how fast can I expect it to be resolved. I work from home so I can't be without Internet for long. Thanks, 

3
I
3 days ago
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AimfireFirst activity
asked in Troubleshooting

why TMobile home internet so bad

When I first got my gateway it worked ok 6 months now and it sucks so bad I can't play games and half the time my wife can't even watch her shows without it buffing I think TMobile needs to stop making new stuff and fix theyre crappy service when I get another service in dropping this crap

31
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3 days ago
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ngocphuoc2024First activity
asked in Plans and Services

free line on my plan

On 09/15/2023 i called tmobile representative and talked to the guy. He helped me out to trade in the phone and add another line . He told me this line is free for lifetime. 3 lines total should be $70 with auto pay that he promised to me but when i check that line is not free . And I called tmobile customer service talked to them 5 or 6 already, they told me they corrected it already and don’t worry it no more. But now I check back the still haven’t fix it. Then i called Joshua from CEO and explained everything to him . He told me to wait 24 to 48 hr to investigate. And then he called me back for couple time but I can’t pick up my phone . He leaves a message that he said on that day didn’t have any promotion for free line. That’s not right because on that day asked the guy helped me out 3 times and he told that line is free for lifetime and he promised too. im so upset and mad i call him back but he didn’t pick up the phone. Im so headache about this problem.

3
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3 days ago
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jandy34First activity
asked in Gateways and devices

5G gateway

I am using the 5g Gateway for home internet.  I am adding a EV Charger that requires 2.4 Ghz connection.  Is there  a way to have this connect to my current tmobile gateway?

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copz1998
3 days ago
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roninazFirst activity
posted in Troubleshooting

Poor Internet speed and not reliabity

I have had home internet for 30+ days.  The speed and reliability has not been consistent.  I have seen speed from 80 ~ 100 mbs and then have seen speed from 1 ~ 5 mbs.  Also while streaming Netflix and Prime we have seen buffering and sometimes the movie locks up and I have to restart the movie.  My Sonos One device keep disconnecting due to slow internet speed (speed test was less than 1 mbs).I have spent hours  and days on the phone with support and non of the issues have been resolved.  Support personnel have been professional and we run through general reboot scenarios but  it does not fix the problem.  The problem issues have been turned over to the engineers but still no resolution.I would like to keep the home internet solution but it has been a very frustrating experience.  I may be forced to go back to my previous internet provider as there were no speed and reliability issues with them.If there is anybody from t-mobile reading these posts…….please resolve these issues before

23
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3 days ago
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AshPaszDziaFirst activity
posted in Troubleshooting

Internet cuts out every few minutes - I lost a huge job over this! New to T-Mobile

I recently switched and my internet drops every few minutes.  I use LogMeIn and have to constantly reconnect to my work server. I don’t mind working at a much slower pace but now I lost a HUGE job because my connectivity.  I tried explaining that I switched my internet but I will be forced to go back to Spectrum if this is the internet.  The first few days were good and now it’s awful. 

1
copz1998
4 days ago
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DizzyGamerFirst activity
asked in Gateways and devices

New Gateway Not on 5G, Only LTE

Hello all, Don’t know what everyone’s experience is with the new Arcadyan gateway (G4AR & SE), but I just swapped out my old gateway that was power-cycling itself and got this one as a replacement. The issue I am having now is that it’s stuck only on 4G. Both the display on the gateway itself and the app show purely 4G connections and nothing for 5G. So I am getting less than 20Mbps speeds when I used to get 150-200Mbps on average. The phone in the same room as the gateway is at full bars with 5G, so it shouldn’t be a signal issue. But I couldn’t even see anything in the app for the gateway that lets me change between 4G and 5G. Any ideas before I head into a long call with support?

3
M
4 days ago
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CootjrFirst activity
asked in Troubleshooting

Suddenly slow home internet.

I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. What gives?

63
C
5 days ago
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