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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3105 Discussions
J
JustbehonestFirst activity
posted in Plans and Services
HONESTLY, T-MOBILE?

T-Mobile did NOT keep its word regarding my plan. I switched from Verizon to T-Mobile's 55+ Plan IN 2018 which GUARANTEED that the rate would NEVER increase while I had this plan. T-Mobile broke the agreement by raising my monthly fee by $10. I am thoroughly disgusted by T-Mobile's action which shows the company's untrustworthiness and betrayal towards its customers many of whom have this same plan and also have complained to T-Mobile. T-Mobile only needs to check its Community site to see the reactions of many of these dissatisfied customers. Shame on T-Mobile. Shame on those T-Mobile individuals who decided to betray their customers.

2
G
3 months ago
K
Kyle TxFirst activity
asked in Troubleshooting
no internet with external antenna

I have the "white" tmhi box had external antenna connected wonderful connection and speed. Tornado hit area and towers needed maintenance.. since then week without service as modem sim card would not register on network. New sim and now with excellent signal on external antenna no internet, as If zi am in wallgarden. Swith back to internal antenna  good connection and have internet. Is. TM blocking external antenna from internet somehow?

0
K
3 months ago
S
SandlotLawFirst activity
asked in Gateways and devices
Privacy Warning

Our devices recently started showing a privacy warning when connecting to our T-Mobile home internet. Is there a way to adjust settings on the gateway to fix this issue?

1
C
3 months ago
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Laurent112First activity
asked in Plans and Services
Protection 360 Tier 5 TE

Protection 360 Tier 5 TE- what is this? And is it worth the $18/month I’ve been paying?

1
C
3 months ago
M
msphillips1First activity
asked in Plans and Services
disconnect service

I will be relocating to Columbus, Ohio and would like to disconnect service on 7/13/24

2
M
2 months ago
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Kevin CFirst activity
asked in Gateways and devices
Brother DLP2550

Unable to connect my printer to my home internet router; re: The authentication/encryption methods used by the selected wlan access point/router are not supported by your machine. Do I need to update the software/fitmware on the printer to be compatible with the T-Mobile network?

1
N
3 months ago
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Compos MentisRookie
asked in Gateways and devices
Disable wifi and NAT on the TMO-G4AR device and use my own router.

I want to use my own router that has WIFI and also control band locking on the WIFI. There 40 - 50 WIFI APs all around me and there is too much interference on T-Mobile’s WIFI band selections. With my own router I can control the signal strength and exact frequency of my signals. I can also lock in the MAC Address to my devices. I also want to use my own NAT settings. With the G4AR, this would create a double NAT. I tried Hint Control and it is not designed for the G4AR. It messed up the settings and I had to do a manual reset. I do networking for a living for over 20 years. T-Mobile has everything locked up to their advantage and not for the better interest of their customers. I guess they want to make it dummy proof. But everybody is not a dummy.I tried the Cudy P5 5G gateway and the TMO sim will not work. You need to get a enterprise sim. Nothing else will work. 

4
C
3 months ago
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cujoe_da_manFirst activity
asked in Gateways and devices
Internet Line Number Not Received

Alright, a bit of a backstory.I upgraded to the newer Fast 5688w (the black box) home internet from the 5G21 grey trashcan last year and found out the 5688w didn’t work in my area because we don’t have 5G and it wouldn’t pick up 4G (they couldn’t provide answers why either).So, I bought a secondhand trashcan device (which turned out to be an unused display model, brand new in box) and had been using it for almost a year and half with the SIM I was using before and after the upgrade.  The second reason I bought it was so I could plug in an external antennae without voiding any warranties on the black box.About five days ago (before writing this), I woke up one morning to find that I had no service on the trashcan.  Fast forward through a bunch of troubleshooting, I have found out that the trashcan no longer has an internet line number on it.  Even when I put my SIM card in, it just shows the circled X below “connection”.Only just recently have I found out that they must have done some w

1
C
3 months ago
H
hsmithmilleFirst activity
posted in Gateways and devices
returning a lost Home internet device

a year ago I misplaced my home internet 5G device and was charged when I ordered a replacement, how might I return the formerly lost device and receive a credit for the money paid.  

0
H
3 months ago
E
Evanjj96First activity
asked in Troubleshooting
slow and spotty home internet

My home internet has been great for over a year. Now suddenly it is randomly incredibly slow and I have to restart the router multiple times a day. I have t changed anything on my end. What gives?

2
E
3 months ago
V
venFirst activity
asked in Troubleshooting
“Mifi X Pro 5G” for port forwarding

How do I setup a Ethernet tethered “Mifi X Pro 5G” for port forwarding to a computer with static ip address.

0
V
3 months ago
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Scott GreenFirst activity
asked in Troubleshooting
Dynamic IP Address versus Static IP Address

Dynamic ip vs Static ip,  T-mobile home internet has a dynamic ip address that connects me to Colorado instead of my home located in Greenfield Missouri, 65661, I have asked tech support to look at my history they will be able to see that my use is personal, it is never business, I should not have to pay for a business acct. to receive a static ip or at the very least a dynamic ip for my region in the state of sw missouri. ps there are no additional cost to t-mobile to provide a static ip or at he minimum of a dynamic ip that is regional to my Home.

0
S
3 months ago
S
Steve2024First activity
asked in Gateways and devices
Install NordVPN on TMobile Gateway

How do I install NordVPN on TMobile Home Internet Gateway Router? 

1
C
3 months ago
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CoffeeluvinmomFirst activity
asked in Troubleshooting
uplooad speed

My download speed is great but my upload is at 0.5 and that is not helpful for the things I am working on. Does anyone know what causes this and if there is a way to fix it?

0
C
3 months ago
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moimon24First activity
asked in Gateways and devices
promotion issue

I am incredibly frustrated with the lack of progress on my T-Mobile rebate. I have been waiting for over nine months for a $150 prepaid Mastercard that I was promised when I signed up for 5G home Internet as part of a promotion. Despite my numerous attempts to resolve this with customer support over the phone, I have not received any updates and keep getting the runaround. This is completely unacceptable, and I demand an immediate resolution on the rebate  and a clear explanation for this outrageous delay.Has anyone else experienced such a long delay in receiving a rebate? I can't believe it's been over nine months already.  

1
syaoran
Pillar
3 months ago
D
daddijayFirst activity
asked in Gateways and devices
tmobile home internet

For tmobile internet how do I fully delete devices in device tab. It lets me connect and unconnect, yet there are a couple that I am unable to unconnect. I would like them fully delete if can. 

1
N
2 months ago
0
01HDtgrgrFirst activity
asked in Troubleshooting
wifi upload and down load times too slow

My email attachments and links will not open. The alert says “can’t be reached, took too long to respond”

1
0
3 months ago
R
Roudy2momFirst activity
asked in Troubleshooting
T-10 Pro Resideo/honeywell Thermostat

I cannot get this thermostat connected. Any thoughts?

1
copz1998
3 months ago
S
sdscottHelper Level 1
asked in Gateways and devices
Severe slowdowns and lag after 2am CT

I had noticed that my T Mobile home internet slows down after midnight, then it would disconnect, reconnect and everything was fine.  Fast forward to today and my speed drop to 8Mbps download and zero upload.  I tried calling customer service and they said to reboot, reboot, and you know, reboot the modem.After a short amount of time with customer support my modem speeds increased to 56.52 download and 9.86 upload.  The latency is 275 down and 517 up.  Prior to 2am today my speeds were 225.57 down and 8.07 up with a latency of 192 down and 492 up.The support rep on the phone said that 56 down is acceptable but I disagree as I was having 225 down prior to 2am this morning.Is anyone else seeing a significant decrease in speeds and latency after midnight?

12
R
3 months ago
A
ArnaldoFirst activity
asked in Gateways and devices
T Home Internet

Trying to program my Home Internet. Have the device that was provided to us but have not been able to finish in your website where to activate the service

0
A
3 months ago
N
Nkmm8Novice
asked in Gateways and devices
cheap 3rd party modems to replace 5g gateway

My gateway has always gotten ok signal but for the past month it has been dropping everything. No internet constantly. It drops then gets picked back up. Its annoying having to reset it every time so I was wondering if any cheap 3rd larty modems can replace it? And if not if anything could improve the noise and signal strength? 

1
N
3 months ago
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CosmicBrownieFirst activity
asked in Gateways and devices
changing 1 device from 5g to 2.4g

All my devices default to 5g. But my daughter’s LED lights won’t work with 5g. So I need to change just that device to 2.4g. Can’t figure out how to do that without changing all the devices as well. Help. Thank you! 

3
N
3 months ago
M
Mike1148First activity
asked in Troubleshooting
Download speed

Anyone in South Central PA having issues with streaming?  My download speed is currently 24mb?

0
M
3 months ago
M
mdkdFirst activity
asked in Troubleshooting
perosn on internet

How can you see on the box for internet who is on your internet ?   I have 2 listed but know one is on it 

0
M
3 months ago
T
TomislavNovice
asked in Gateways and devices
Password not working for my T-Mobile Home Internet

I can’t connect to my home internet! I entered my password but I am getting the message: “Some information changed since the last time you connected. We need additional information to complete the connection.”Does anyone know what to do about this?

0
T
3 months ago
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