Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

2708 Discussions

P
Primbetov1First activity
posted in Plans and Services

Can’t switch to better promo deal 1 month after getting home internet.

Over 18 years of loyalty, and I got coaxed into getting the home internet.  Purchased it October 4, 2023 only to find they came out with a better promo (LESS monthly payment + 50” TV) but they say oh well too bad so sad “sweetie”.   So I’m supposed to pay more a month than someone who waited to sign up. Why not just let a customer cancel and come BACK to get the deal and you KEEP a customers business?  Instead I was offered to cancel my ENTIRE family plan and go elsewhere.  Well done TMobile.  Well done 

0
P
4 days ago
E
EgarnFirst activity
posted in Troubleshooting

Home internet keeps crashing

When I open the home Internet app most of the time it tells me. That I can't connect dry. Restarting the app, it does it. Primarily when I go to the devices prompt on the app. I've tried restarting the app 100 hundreds of times but nothing works. 

1
copz1998
3 months ago
C
cythnia1First activity
posted in Troubleshooting

i need answes now

How can I have hotspot all day and now I dont

1
S
8 months ago
S
SLB76First activity
asked in Gateways and devices

home in

I'm trying out the new home internet. It works fine for my devices. But my LG tv disconnects everytime I turn it off. I had to get an ether net cord cause it also wouldn't connect any other way. I've called tmobile, they said its the TV. LG says it the internet. Anyone have any answers?

1
N
2 months ago
A
Azn_flavorFirst activity
asked in Gateways and devices

TMHI and xbox Series x/ps5

Not sure if anyone really knows a fix or what's going on I've read a lot of stuff about CGNAT and how Tmobile home internet doesn't let you port forward and so when you are out of your house that has the tmo router/modem you can't remote play with either PS5 or XBSX but I've read things that Tmobile is working on it? Is this true? I own a wifi 6e router but I put it in ap mode because I heard that Tmobile, the I think the sagecom fast it's the black one with the little screen, router doesn't like the router being in router modem but I was wondering if there was any way possible to play my PS5/series x, say when I go to my parents house. Is this still not a thing with tmo home internet. I was hoping by now it would be as I get good speeds at my house I just want to be able to access my PS5 from my parents house. Is there anyway I can get this to work without paying money for a VPN service. I really don't want to pay money to use remote play out of my house.

0
A
22 days ago
J
jaromeFirst activity
asked in Troubleshooting

Speedtest on my Mac (via Ethernet) will not connect to T-M speed servers

Any non-T-Mobile server works.I tries 2 others alsoI am using 8.8.8.8 and 1.1.1.1 for DNS

0
J
1 year ago
K
kenwhite57First activity
posted in Troubleshooting

5g Internet

Having to reset modem every day. Going to drop service soon if this is not fixed

0
K
1 year ago
S
SkaFirst activity
asked in Troubleshooting

off shore tech support

I wonder if any US based Tmobile executive ever used their own off shore based tech support? I seriously doubt it. I can't stand interacting with a anime voiced tech trouble shooter who constantly restates and apologizes for the problem while continually thanking me for being a customer AND NOT fixing the problem 

0
S
1 year ago
A
AddiFirst activity
asked in Troubleshooting

ho

How do I get home internet? 

0
A
1 year ago
B
brecksmartFirst activity
asked in Troubleshooting

Tower down in Ironwood Michigan

My T-Mobile Home Internet has been down since Tuesday. Apparently they are working on the tower, with no solution in sight. Anybody heard anything else?Ironwood, Michigan 

1
G
9 months ago
M
mandandyFirst activity
asked in Plans and Services

location

moving . will my tmobile internet work wherever i move

1
gramps28
Pillar
5 months ago
A
alesiaheltonFirst activity
asked in Troubleshooting

Loss of internet on home WI-FI and cell phones daily

We have been with T-Mobile for about 4 months now. When the internet works, it is great. Great speed. However, about a month ago, our internet on Wi-Fi and cell phones started going down between 8:15 and 9:30 every morning. When this happens, we have no internet coverage on any of our devices, including hotspots.We are right off the interstate in direct line of the tower. Our signal has always been between weak and good. What would cause this to start happening every day? Is there anything I can do? I had to get a backup hotspot device from Verizon to cover me while I work from home. Not as good speed wise, but much more reliable. Any suggestions????

0
A
5 months ago
B
bordelon18First activity
asked in Troubleshooting

hot spot shuts down at random

model   M30005GSW Version  3K Is there an internal setting to keep the hotspot from shutting down at random? this is very frustrating having to re-log on every time the hotspot drops out. T J Bordelon

0
B
7 months ago
M
meatloafFirst activity
asked in Gateways and devices

Ethernet

Is there a way to hook up a printer, arlo and google waypoin at the same time?

1
copz1998
2 months ago
C
Cat69First activity
asked in Plans and Services

Why no longer using credit cards? I

I used to have my TMobile bill on auto-pay via my credit card. With no explanation, I was told I couldn't use my credit card, I had to use my debit card. Now, why would any fool give access to their checking account to a company to debit whenever they felt like it? 

1
gramps28
Pillar
3 months ago
D
Dreed9155First activity
asked in Troubleshooting

apps

I’d like to know how to add an app.  For instance Pure Flix

1
gramps28
Pillar
1 year ago
M
MrgolfFirst activity
asked in Plans and Services

Phone service

What happens if we get rid of our phone service, can we keep the home internet?

1
B
4 months ago
E
EmaleenFirst activity
asked in Gateways and devices

switch my 5g data to 2.5

How do I switch my data from 5g to 2.4? I just got a dog camera and it says I need to switch my data because of the quality. 

2
H
Community Manager
5 months ago
P
Paigeham25First activity
asked in Troubleshooting

home internet not shipped

It's been over a week since we've been waiting on our device. We paid for expedited shipping. Every time we call to see what's going on they can't access our "account" since we don't have an account number due to not receiving device. We have a tracking order that says it's still not shipped and delayed. We couldn't even get a refund on what we've paid for expedited shipping since they can't access our "account". 

0
P
1 year ago
I
ImmortalAsteriaFirst activity
posted in Gateways and devices

Not available in area anymore

December of 2022 we got the email we have a spot for service available in our area. Fast forward to the past couple months, gateway randomly disconnects throughout the day. No explanation no cause or reason. Turns out our address isn't eligible for service (as of today). So we'll continue dealing with disconnects. I wish we had another better option 😕

0
I
4 months ago
K
krunchnikFirst activity
posted in Troubleshooting

Reboot

Has anyone needed to reboot their gateway at least once a day-Last few days randomly my internet stops working and rebooting the gateway always fixes it-but-This is getting old fast and I am wary as to how long it will be before rebooting will no longer work-I fear that my gateway may be faulty-What say the experts-

0
K
4 months ago
A
aylonnaFirst activity
asked in Gateways and devices

WEB GUI

i am a bit visually impaired.  using the mobile app to manage my gateway is very hard for me. can someone assist with a way i can use the web instead? thanks for response

1
T
4 months ago
D
dopetherapistFirst activity
asked in Troubleshooting

Hotspot website access

Hey!! I’ve tried everything to access the hotspot admin site.. but no lock.. Does anyone know the correct website… 

0
D
3 months ago
T
TilerdurdenFirst activity
posted in Troubleshooting

dont get service from here

This company has the worst and most expensive service available,cancellation  should take no longer than 20 minutes usually takes about an hour . Not to mention trying to cancel your service you can tell them 30 times that you’re going to cancel your line and they will try and get you to hang up so you don’t cancel your service, it gets to the point where you have to be rude for them to cancel your line. 

0
T
1 year ago
N
notyouraveragepatrickFirst activity
asked in Troubleshooting

More Features

We need more features to be able to use 5g as a viable home internet solution.. A manageable firewall for the home user that allows, at minimum, for port forwarding.The ability to define your preferred DNS provider.The ability to define your DHCP scope.Configuring multiple SSIDs that are similar to the default, instead of having to manually create the same-named network on 2.4 and 5.0..Throttling options for individual networks There is so much left to be desired w this solution.  Or have the solution as is, but offer an upcharge for a compatible gateway that offers these solutions/advanced options. Something.. I'm happy w the service itself, but saddened by the lack of options. 

0
N
1 year ago
23,115
Topics
90,116
Replies
1,277,286
Members

New badge winners

  • Curious George
    todd80has earned the badge Curious George
  • Curious George
    bloodyhoneyhas earned the badge Curious George
  • Curious George
    edwardsdavhas earned the badge Curious George
  • Curious George
    RobertG37has earned the badge Curious George
  • Curious George
    PetePPhas earned the badge Curious George
Show all badges
Terms & ConditionsCookie settings