Home and Business Internet
A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet
how do you connect smart devices? i have smart home light bulbs that require 2.4ghz band to setup. they connect to my cox internet (getting ready to say bye) which broadcasts the 2.4 band separately but this gateway doesn't separate the ssid broadcast so it seems like it wont work but hopefully I'm just confused.
My company just switched to Palo Alto GlobalProtect VPN. I know what that has meant for many of you and now I am in the same boat. I can connect, but that’s about it. Can’t remote desktop, etc.I called TMO support and was told “at this time, GlobalProtect VPN is a known issue.” In fact, I was told that three times, and each time, I asked if they can push the 168 firmware (currently at 143) to my gateway because for some of you, that has fixed the issue. Support created a ticket for engineering. I’m guessing I won’t hear back.I really don’t want to do the factory reset to get 168, but may have to.I will give them a couple of days to get back to me. Xfinity (ugh) has a new intro rate of $29.95 for 12 month for 100Mbps.For those that have GlobalProtect working with 168, any further issues?
got up this morning and i’m only getting 500-800kbps download speed on my t mobile home internet, i’m located in arlington va, is it just mine thats messed up or is this a more widespread problem, have tried multiple resets through the router itself, as well as powering it off for about 20 minutes, no luck.
I recently signed up for T-mobile internet, and was disappointed that I could not even forward ssh traffic to my Asus router. I saw that this was discussed 7 months ago in a previous thread, and hope the developers will notice this. The speed is great, and the same as was advertised in the chat.I would like this issue to be resolved so that I don’t need to continue with AT&T.
I need to connect a Canon TS9120 printer by WiFi to my T-Mobile high speed gateway but there’s only two ways that can work, WPS but there’s no WPS button on the gateway and I find nothing in its app or web interface for WPS. The printer can sent a WPS PIN but there’s no way or where in the router user interface to enter it.The other way is for the printer to search for SSIDs. I select the one I assigned. Then it gives me a list of MAC addresses, none of which are the MAC address for the T-Mobile gateway. Why hide the MAC from *local* connections?How can I get my printer connected so it can be used with my computers, tablets, phones etc that connect to WiFi?
I’m trying to setup basic port forwarding rules for cameras as well as RDP access to my computer. The unit is so simple it’s dummy proof to the extreme. I tried calling t-Mobile, but the tech support gave the the website to Nokia and said have at it (Useless support). Has anyone found a different firmware that allows any of these modification or am I out of luck; if so, this thing is going back to T-Mobile!
I’m new to T-Mobile’s Home Internet service. I only have about 2 bars connectivity inside my house (3 bars outside). The download speeds are consistently >100MB/S, but the upload speeds are too often <3 or even as low as 1.5 MB/S. I have moved the device to different rooms and into different orientations with no improvement. Would an external antenna or positioning outside (within a weather enclosure) improve my upload speed experience?thanksSteve
I have the TMobile home internet and it works fine but the Gateway has no USB ports. Does someone have a suggestion on the best way to add USB ports (Preferably 4) Currently I am using a Netgear router as an access point. It has one USB and is slow as can be. Is there a solution that won’t break the bank?ThanksMGM
I live in a rural area an while I am pretty close to a T-Mobile tower, there are lots of trees. I just received the T-mobile home internet receiver and, so far after 3 days, I can tell this is not going to work. My internet is currently through Frontier and I get about 16 up and 1 down.T-mobile had promised me I would get 20 minimum down. Well, it is more like an average of about 10 to 11 mbps down. I have hit mbps twice during constant speed tests.Sadly, this just is not living up to promises or expectations. It likely works fine in an urban setting, but the signals are just too weak in rural settings, or at least the one I am in.T-mobile is very loose with there definition of areas where this can function as described.
Hi! We just got our home internet device yesterday. Set up easily with the app and shows everything is connected with excellent range. However, we can’t get any device to connect to the internet. Every single device says “connected, no internet access”. I’ve tried calling a few times today to no avail. I have tried resetting, restore to factory settings and starting from scratch, moving locations, everything but connecting via Ethernet because well, I don’t have a cord. Nothing works. Any advice to try is appreciated!
Being fed up with my current internet provider raising cost, data caps and chargers for overage, not great speeds, as well as bundles of services I don't need I decided to switch or at least give T-M a try. My current contract is up in Aug and will go up quite a lot unless I sign up for a long term contract that I don't want to do. I also live in a neighborhood that has an exclusive contract with Comcast so I have no other options for internet that is wired to the home.So I placed my order a week ago, shortly after I received email confirmation of my order with ETA Sept due to backorders. The rep said I could use the link in the email to check status but that still says no orders for me check back after 48 hours of placing the order. Well that was a week ago so 48 hr has come and gone a few times.Is anyone else seeing this same ETA and the order not showing in your account after the 48hr?If I at the least seen the order in my account that would be a positive indicator.Thanks
I guess when I see 5G Home Internet titles and my house sits in the 5G Ultra Capacity on the map. I assume I am getting 5G service with a 5G device. Talking with a friend with the same service he mentioned our devices are not 5G capable. Is 5G Internet home with 5G coverage and 5G devices released? If not when does T-Mobile expect this to occur?To the community who reads this the 4G LTE is doing the job for the most part out side a few speed glitches. It is more around getting what I thought I was buying.Thanks I looked forward to the response.
Hi I just got my T-Mobile Home Internet with the grey gateway and it seems to be lagging. YouTube is constantly buffering and pics take a bit to load within apps and in browsers. The signal strength is full and I have tested the speed multiple times, which is 90+ Mbps download and 15+ Mbps upload, ping is usually around 20, jitter is also below 20. I have powered the gateway off several times but still have the same issue. What could the issue be? Bad gatway?
Just got my new gateway to replace the 4g one I've had since June.After setting it up, the app shows that it is connected to the internet, but I have no connection. Tried my phone and laptop. Both connect to the router but have no internet access. Of course, t mobile support has a 3+ hour wait! So I'm hoping that someone here might have a tip. I've tried restarting it, even doing a factory reset (twice) and no luck. The display on the gateway device itself shows a strong connection.
I received my new 5G gateway Wednesday got it setup and did a speed test and saw I was getting 1mbs of download speed so I call support Thursday and they said I was connected to a good tower and (yes there is clean line of sight to the tower and I have 4 bars of signal) so they told be that the 5g chip in my modem has not activated yet so the schedule a time next week to call me back to give it time to activate. In the mean time I have to wait for this modem to pick up better service and deal with 1 to 3 mbs downloads speeds and hope by this following week something on t mobiles end actually starts working.
We are long-time customers of T Mobile home internet, going back to the invitation-only plan. When we first joined, our speeds were as advertised, and we never had problems with the router freezing, performing well below advertised, etc. Two months ago, roughly, we switched to the new router, since 5G coverage had arrived in our community. We even agreed to pay the higher monthly charge ($60 as opposed to $50) so we could acquire the newer technology, despite the fact that we were customers in good standing for many years. Our service has not only decreased in speed, but it freezes constantly, doesn’t allow me to use the home internet app, which shuts down and restarts constantly, and generally behaves like a much-inferior product. My son, who is 18 and likes to play computer games, went so far as to tell me he wished we could return to our previous internet service. When I said we couldn’t go back to the old T Mobile LTE router, he replied, “No, I meant the service before THAT.” Which
Obviously there is a limit to how good latency can be with a wireless signal like T-Mobile Home Internet is using, but I’m just wondering if it is expected to mature over time. I’m a big gamer and I’ve been tolerating the ping because my only other internet option has much better ping but a tiny fraction of the speed. Lately however, I don’t know if it’s the spring leaves coming back on the trees or what--it’s been getting noticeably worse. It used to be a consistent 80ms in Overwatch, my favorite title, but now its more like 105-120ms with spikes to 300ms. It’s making it very difficult and I’m questioning whether I can continue using the service.I have the white box router Model: RTL 0102.My signal is only “Good” but I haven’t found any place in my house where it can be improved further.
So the wifi seems to work fine on my Xbox and other devices but for some reason, my Xbox can't connect to Xbox live party. This is weird cause my Xbox is working fine but it's sayings it's a network issue. I hypothesize that since it's wifi 6 their must be something I am not seeing here. Cause it also says on my Xbox that UpnP not successful.
If you have a VPN issue, specifically GlobalProtect, I think I found a fix that has been working for me with T-Mobile Home Internet.Tldr; Set your T-Mobile Home Internet Wi-Fi Network name to automatically connect (so it connects when you turn on your PC) and under properties change the Network profile from Public to Private – viola. GlobalProtect VPN now works for me, so I can now assess whether I will keep Comcast or T-Mobile. Decisions lolBackground: My current provider was Comcast and my rate is $50 with “Promo”, ebill, and Autopay for their Blast! Service. I use my own equipment (Moto modem, eero Wi-Fi 6 router) – no issues. The agony/anxiety of having to call them every year when your promo ends and your bill goes up, you threaten to leave, they say they have the same price but for lower speeds, you don’t accept, then eventually they keep you at the same rate and speed – after several years of this same rodeo it is annoying.Present: It’s my 3rd day of having T-Mobile Home Intern
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