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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3108 Discussions
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SerajessFirst activity
asked in Gateways and devices
internet issue

Why is it that the app and modem do not correctly identify internet issues. Here, the app says I have a very good connection but in reality, I can't connect at all.

1
iTinkeralot
Pillar
2 years ago
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JamirFirst activity
asked in Troubleshooting
New 5G gateway for gaming

So, I have being having an issue with the home internet for weeks, I can’t barely play my games due to the massive lag I’ve being having for weeks, even if I put the LAN cable directly, is even worst. I’m trying to see a reason for this and to see if there is a fix for it since I like to play my games but lately I’ve being losing my patience on trying to play with low internet speed

1
iTinkeralot
Pillar
2 years ago
jlillard
jlillardHelper Level 1
posted in Troubleshooting
Public IP Changes

I wanted to confirm that my public IP changes every 2 weeks.  It’s rare that I have an uptime that long but on the 2 occasions that I have my IP changes overnight.  I’m guessing the DHCP lease the gateway gets is only good for 2 weeks.  That matches up with my previous ISP.  Unfortunately instead of renewing on the same IP it seems to change which is annoying.

17
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2 years ago
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magenta9580498First activity
asked in Troubleshooting
t-Mobile 5G Internet

I don’t understand when I first got the 5G Internet it was a great and now all of a sudden since I’ve done upgrades it’s horrible it just drops out for no reason I have to restart the whole thing is not a heat issue because I have mine sitting on a fan I wish someone would fix this they talked me into getting it and now I’m regretting it

1
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2 years ago
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GertiieMariieFirst activity
asked in Troubleshooting
Help with Bill

Does T-Mobile offer like maybe a one time credit when financial hardships and disaster strike at same time!?!?I need help!! They're going to shut me off!! My very recently late husband was a veteran who fought for our country!! So yes we already get the veterans discount... However, it's nothing like was promised, but I'm not complaining I'm happy with TMobile! I'm just making a (possibly unnecessary) statement there... Anyhow, Feb 8 my husband passed away from complications from both COVID and the MADERNA shot! It was horrid to watch! And his PTSD was such as that it kept him from being willing at all medical help until I went behind his back and called an ambulance, by then was too late!I had already lost my business of 15 years due to the pandemic, now he's gone!! I have just finally started a new job, and I've spent our savings(which wasn't much, with me not judging l having worked in 6 months, and my business taking a loss two years running! Plus 5 kids still at home between us!!

2
T
2 years ago
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austinkrueger51First activity
asked in Troubleshooting
military discount

Does tmobile internet offer military discount

1
J
2 years ago
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tman05First activity
asked in Troubleshooting
No Internet

I've had T-Mobile home internet for almost 2 weeks, it's been working flawlessly. Now today my son said is the internet out, even though the gateway said we were connected and have a very good signal the internet indeed wasn't working. I rebooted and it seems fine again. I guess my question is what was the reason for it going out and will this become a common occurrence.

2
T
2 years ago
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cwagner0127First activity
asked in Troubleshooting
Arcadyan kvd21 cable extension

Any way to extend the power cable because where I get the best signal I can't reach it to my electrical outlet. I'm not looking to use an extension cord or have a new outlet installed if possible. Any suggestions or options will be appreciated and considered. Thank you 

2
C
2 years ago
mattgyver.it
mattgyver.itLearner
asked in Gateways and devices
Home Internet and VPN

I recently started using a Home Internet trashcan gateway. I am a data center admin and while working from home, have to have a VPN connection open all day into my employer's network to work.I can't reliably connect to my employers VPN, though. I frequently get unstable connection messages in Zoom, RDP, and other applications I need to frequent.. I'll see my rdp sessions crash and then sometimes the VPN kind of halts without disconnecting. If I disconnect and reconnect then it's okay for a little bit. If I hotspot with my phone, my VPN is rock solid all day. I called support and they had a supervisor downgrade my trashcan to a lower firmware that "works" with VPN. That only lasted a day before it upgraded back to the latest firmware.What do I need to do to be able to keep a stable vpn connection? I love the gateway, but if I can't do my work, I can't keep using it. Especially with my kids starting school in a couple weeks, knowing there's a possibility that they'll go virtual at some p

5
J
2 years ago
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SauceItDownFirst activity
asked in Troubleshooting
double nat on console home internet

I’m on an Xbox series x wired directly to the modem. My download speed is fine but I can’t get my NAT type from strict to open. The Xbox says this is because of double nat. Is there any way I can get rid of the double nat?

15
D
2 years ago
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rnidhaFirst activity
asked in Gateways and devices
Home internet billing issue

I got my home internet last month, but I can’t see any billing for that in my account. Not even any deduction in my credit card. I tried to call them, but couldn’t connect even after waiting for a long time. What to do?

2
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2 years ago
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magenta8135852First activity
asked in Troubleshooting
Who is on my network

How can I find out who is connected to my T-mobile gateway> 

3
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2 years ago
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HM12First activity
asked in Gateways and devices
Gateway

Does anyone else get daily internet outage’s with Gateway? Do I need to add a router? Mesh? Its maddening and impossible to work with the unpredictability.

3
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2 years ago
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MidwinterdreamsFirst activity
asked in Troubleshooting
Home Internet issue

So I am new to the home internet with TMobile, thr connection at any window in my house is weak, I think that's my location.  I still get 200 mbps download so still quite happy.  But at random times devices will be connected to it, but won't have internet.  Often resetting the device and then it works.  Any idea what I might be missing? Jason

2
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2 years ago
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winnerFirst activity
asked in Troubleshooting
Reboot Tmobile Gateway when I'm Out of Town

How can I Reboot Tmobile Gateway when I'm Out of Town?

1
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2 years ago
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pbbFirst activity
asked in Troubleshooting
morphie to power kvd21?

hi all, just got my ARC KVD21 with included morphie 10k powerstation and so far so good. unboxed the morphie and I thought it was included as a battery backup for the ARC but it won’t power up. was I wrong?

3
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2 years ago
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kennycSpeaker
posted in Troubleshooting
Anyone else wake up to a Red Battery Light on their LTE Home Internet Gateway this morning 11/21/21?

Woke up to a Red Battery Light on my 4G Home Internet Gateway. It has worked fine for almost a year now. I understand there was a software update last night and can’t help but thing they are related. Anyone else?

43
A
2 years ago
MisterK
MisterKHelper Level 1
asked in Troubleshooting
Arc Gateway setup best location screen?

During the setup I saw a screen that indicated where the tower signal was emanating from. How do I see that screen again?

2
MisterK
2 years ago
J
jjb3First activity
asked in Troubleshooting
Home Internet

Trying to access devices connected to my router but everytime I try it gives me an error saying, "uh-oh the app lost connection with your gateway. We'll need to get you reconnected." This has been going on for weeks. I've reset, turned off and on several times, and tried everything. 

1
iTinkeralot
Pillar
2 years ago
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MbivinsFirst activity
asked in Troubleshooting
Constant trouble with 50mg internet

I have constant dropping of my internet signal daily.  I can't possibly call Every time.   I would be on the phone well over 50 times a day.   This last hour I've watching a show with lost signal every 10 seconds...comes back...drops...comes back...drops.  I do a speed test....signal gone.  I've had my gateway changed, rebooted, and even had helpdesk reboot my gateway with the tower.  Someone needs to run diagnostics on their 5G tower.   

8
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2 years ago
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Styles Verruto FamilyFirst activity
asked in Gateways and devices
How may I access the DHCP settings? Want to make printer a FIXED IP

It should be pretty simple 0- I just need to access the DHCP tables and have it serve a specific IP - in the hooper range - as a fixer - not dynamic IP for my printer…. 

7
iTinkeralot
Pillar
2 years ago
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nanajaxFirst activity
asked in Troubleshooting
Logging In With Home Internet Only

We only have t-mobile internet, nothing else.  I can’t get logged into the website because I do not have a phone number that can be used to send verification to. 

1
M
2 years ago
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AceswildRookie
asked in Troubleshooting
speeds

Just got my Tmobile home internet 3 days ago. my friends across town same distance from the tower than me get 80Mbps + I am currently getting 0.13MBPs up and 0.53 Down .. . I have already called tech support they had me run several tests and resets and my speed got worse how in the hell are you going to advertise 50MBPs plus and not even provide 1% of that in the first week!? I have 4 bars of signal and I cant even get 1 MBPs?! If this isnt fixed immediately I will be fighting for a 100% refund including my rushed shipping we are stuck on Hugesnet and have no other options so this seemed like a dream come true. . .nope more false advertising from another company promising rural internet just a bust if you dont live in or near a big city you just get the shaft

12
M
2 years ago
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HootieFirst activity
asked in Troubleshooting
tiktok video share

When I try to share a TikTok video on messenger my recipient gets it the first time. But if I send another one they dont see it. Instead they see the logo TikTok-make your day. And don’t see the video I intended to share. Happens on my iPad and my phone.  I’ve tried clearing the cache, that won’t work. It shares my video only once, then it won’t share another one. 

1
S
2 years ago
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dfw75209Rookie
asked in Troubleshooting
T-Mobile Home Internet 5G NOT USABLE / slow upload speed in Dallas, TX

This is frustrating the slower speeds, inconstant.T-Mobile Home Internet 5G is not so 5GWhen got the T-Mobile service I was hoping to be able to get rid of Spectrum, but if my upload speed does not improve I guess I will have to try ATT.I literally down the street from cell tower (end of the block). that shows to 5G available but I still do not seem to connect to it.

9
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2 years ago
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