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A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3061 Discussions
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Tims-TMFirst activity
asked in Troubleshooting
Whatsapp and internet gateway

Can't receive the SMS code to set up Whatsapp on my laptop using the KVD21 gateway. Anyone else have this issue? Viber worked fine, also works fine receiving test from cell phone.

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6 months ago
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someguy001First activity
asked in Plans and Services
Does 5G Home Internet Support 5G UC?

Saw in the news today that T-Mobile is massively expanding their 5G Ultra Capacity to 60 million additional people.  That might mean that my area (Escanaba, Michigan) will get an upgrade to UC.  I ordered the 5G Home Internet today hoping that it will support 5G UC.  Does it?  I see that the new modems support N41 5GB UC and C Band, so you’d think it would work.  I am hoping for some incredible speeds.  I currently have Spectrum for $85 monthly that does 300 Mbps down and 10 Mbps up.  Awesome download speeds, pitiful upload speeds.

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6 months ago
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BobbeeVFirst activity
asked in Gateways and devices
How to Add Permissions in Iphone Settings?

I’m trying to use Home Internet app. I can’t get past that vague error. What permissions?  Where are they!

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6 months ago
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rem63First activity
asked in Troubleshooting
why do links on the t-mobile page not work?

I tried to see detailed activity and I get An error occurred while processing your request with a Reference #.  I clicked on a support link and then clicked on ‘can’t find what I am looking for’ and got a similar ‘error processing’.   What gives?  You would think all links should work...

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6 months ago
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Just4chaseFirst activity
asked in Gateways and devices
viewing devices connectee to gateway

Everytime I go to view device on my WiFi, it’s giving me either an error code or it’s taking a millennia to load. I just wanna restrict WiFi on one device but it’s not even letting me get that far anymore

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6 months ago
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9098512273First activity
posted in Gateways and devices
5G Internet

Hi,  I had TMobile internet for about a year.  I ended the connection last Dec 8.  My observation are if you are really close to a T TMobile cell tower it is fasst.  My tower was literally across the street.  When I moved it was OK but nothing at all like at the first location and we were up on a hill 400 feet above the landscape.  It took 4 attempts to obtain a device that worked.  Each time it would work for a week then fizzle out.  I had read online that an older unit worked better and finally as able to get one.  Never had an issue with that one.  However when I quit using the %G internet I took the equipment back to the same store where I purchased it and told them CANCEL this unit and the associated phone number.  That was Dec 8, 2024.  Today, 2-25-24  it is still on my bill as “suspended” and I was still being charged $40 a month.  Reminds me of AOL in the late 1990;a where AOL would not allow you to quit.  They just kept charging and charging and charging.  The difference here

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6 months ago
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Hi.Helper Level 1
asked in Gateways and devices
Failed emailed SMS (?RCS) message

An emailed SMS (?RCS) message that I'd sent to myself at ...@tomail.net bounced back to me w/the error message, "The response was: DNS Error: DNS type 'mx' lookup of tomail.net responded with code NOERROR DNS type 'aaaa' lookup of localhost. responded with code NXDOMAIN DNS type 'a' lookup of localhost. responded with code NXDOMAIN".  Yet, I get emailed SMS (?RCS) messages to my # all the time. What gives?  

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6 months ago
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Bunny5442Novice
asked in Gateways and devices
mobile internet

There's no display on my mobile box is there anything I can do

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6 months ago
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lzenNovice
asked in Troubleshooting
T-Mobile Router History

Can anyone tell me the steps to be able to log into see my Tmobile home internet router history? Meaning devices that connected and when?

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5 months ago
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BeckyHFirst activity
asked in Gateways and devices
Ethernet Cable

I have my gateway internet hooked to my smart tv with an ethernet cable.  This cable was provided by tmobile in my gateway box.  My smart tv has started displaying a message that my ethernet cable is not connected.  It will drop the internet for a few minutes and then reconnect.  I have replaced this cable and it still keeps dropping service.  Any ideas on what to try next?  Thanks!

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6 months ago
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Scottydkj5First activity
asked in Plans and Services
TMobile shows my hotspot usage is 14x what I have actually used

I am previously a Sprint customer that was transferred over to TMobile last year. Since then I have had multiple issues with my hotspot usage being inaccurate. My plan just renewed itself on the 19th and according to Tmobile I have already used over 300GB. I checked my phone and computer, together I have used just a bit over 22GB. I keep trying to explain this to the customer service chat, but they made me feel like if I went over my limit. I have a 120GB plan at 5G, there is no way I hit 300 in 8 days. I use my hotspot for work and streaming. I haven't even used my hotspot everyday.I couldn't send the rep any pictures as the app crashed when I tried. When I check any type of usage on the app it is extremely off. Right now itnhas my current usage (mobile data) at 800GB...when I tap it and it takes me to another page it says 21GB. That is a huge difference.When this happened to me in July, a rep was very helpful. She had me turn off/on my hotspot while she looked at it on her end. She d

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6 months ago
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Mrb1953First activity
asked in Gateways and devices
replace Nokia 5G21 with a G4SE

We have a Nokia 5G21 which periodically shuts off and has to be unplugged and rebooted.  Is a G4SE modem available for a replacement?   

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6 months ago
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KryysgeeFirst activity
asked in Gateways and devices
how do i set a time limit for screen time

Is there a way to set up a time limit for screen time for gaming devices on T-Mobile home Wi-Fi?

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4 months ago
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jonas-2000First activity
asked in Troubleshooting
Anyconnect cannot work with T-mobile phone hotspot

Hello,I sometimes need to use Cisco AnyConnect on my laptop, which connects to my phone's hotspot for remote work. However, it has failed since early February. Has something changed regarding using VPN on a hotspot? Please help, and thank you very much!

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5 months ago
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MrshannonmartinFirst activity
posted in Plans and Services
Charged for unused home internet

I've had mobile service with T-Mobile for 12 months. When I signed up, I refused home internet because I receive service through my landlord. I found out today (12.5 months later) that I am being charged 35 per month for this service I did not sign up for, I've never used,  and never even took out of the box. The rep I spoke to refunded 2 months of the 12 monthly payments I was charged and advised me that they will be keeping the 10 months of charges I've already paid for absolutely nothing. That's $350 I've paid for simply for storage of an unopened box that was sent to me after I clearly refused the service when I opened my mobile phone account. I'll be canceling and contacting a lawyer for class action options. Stay tuned.

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5 months ago
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pavmanFirst activity
asked in Plans and Services
Anyone else having issues using a Credit Union Debit Card?

When I signed up, I added my Credit Union’s debit card. It failed to go through, so I added a bank debit card, then setup autopay with my Credit Union’s debit card.When that failed, I added autopay with my bank’s debit card (I usually disable this because there was initially fraud the first time I used it at an ATM).Anyway, I called my credit union and they said there were no charge attempts on the card.So …. does anyone else have problems w/ t-mobile and credit union debit cards?I’m re-adding it as the default payment option but due to the excessive call-in wait queues, idk how to have them check to make sure their system isn’t garbage (they can’t text my voip #, so there’s one strike against them); the only reason I haven’t closed my bank account is this stupid $5 monthly discount…. and in 60 days my bank is going to start charging about $12/mo for the privilege of having an account with them unless my balance is $30k. Thanks but no thanks; needless to say, I’m planning on closing th

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5 months ago
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Rhon1210First activity
posted in Plans and Services
Customer Service

I know there are a lot of complaints on here, but I truly had an exceptional visit recently. After texting with customer service and a phone call, I was advised to actually go to a store in order to get home internet. (Apparently, you cannot have your 5G Home internet shipped to another address) I am so glad I did! It gave me the opportunity to meet and interact with Kalani N. She is the first person to help me make the decision to stay with T-Mobile since the Sprint conversion. She offered suggestions that helped me save money on my monthly bill as well as things to help when I was having less than desired customer care. I will continue to visit the store if this is the exceptional care you get! As a prior supervisor in a call center, the company could use some updates. Maybe use American Agents for calls from the US. Save the foreign agents for customers outside of the US. The accents make communication less then desirable. If Kalani goes, you will loose a customer for sure!

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5 months ago
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Hotrodder1968First activity
asked in Gateways and devices
T-Mobile newest 5g gateway

Just want to help out fellow T-Mobile home internet usersif you have trouble connecting the factory settings are set to aes2 & 3 switch it to just aes &2 or whatever those letters are for the security partafter I did that then the Xbox connectedim getting over 450mb speeds during the day and 7 upload but after 8pm some reason it slows to around 120mb

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5 months ago
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Hotrodder1968First activity
posted in Gateways and devices
T-Mobile newest 5g gateway

Just want to help out fellow T-Mobile home internet usersif you have trouble connecting the factory settings are set to aes2 & 3 switch it to just aes &2 or whatever those letters are for the security partafter I did that then the Xbox connectedim getting over 450mb speeds during the day and 7 upload but after 8pm some reason it slows to around 120mb

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5 months ago
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jayronmunozFirst activity
asked in Plans and Services
Netflix

Business

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5 months ago
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corrine47First activity
asked in Troubleshooting
family where sends a text message

Why would tmobile send an alert by text. What's the point of that. Had this app for years now it's pinging son's phone. Anyway I can shut off pinging.

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6 months ago
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OtoFirst activity
asked in Troubleshooting
How do I turn off the scratchy music while on hold?

I can’t figure out how to turn off the horrible scratchy music while on hold with T-Mobile. Is there a button to push to wait in silence?

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6 months ago
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Toby65First activity
asked in Troubleshooting
Very good signal still buffering

I have the new g4se Gateway for T-Mobile home internet. Ihave a very good signal and a television that is less than 10 ft away from the Gateway and yet I'm still buffering multiple times a day streaming on multiple apps.  I have tried restarting the Gateway, & I have restarted my Roku multiple times but nothing is working.  I had a different Gateway previous to this one and I did not have the buffering but it wasn't distributing the signal throughout the house so they sent me a different model but it was a complete nightmare of a process and I don't want to have to go through it again.  I'm attaching cellular metrics and information in the app, does anybody have any idea what could be going on or how I can fix it. 

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6 months ago
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TspotFirst activity
asked in Plans and Services
phone verifcation by bank

I allowed my friend to deposit his settlement check He signed… I didnt (by mistake)  The bank suspected fraud so they restricted my bank account---then closed.The bank has a risk assessment software. They neede3d to verify the number of the person whose check was deposit.  I have tried phone in my nae..so I was told  he needs to get his phone in his name. He did! he enteredd his last 4 of his social, they asked for ID and proof of address, He got an A15 Samsung. The bank did not see his name..there is someone else name..when T mobile said its in his name. The Bank software dosnt see his name. They said it was not publicly verified. T mobile said we had to wait 30 DAYS.Did that. This person just lost everything in a fire...so its an emergency. Any h3elp would be appreciated

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6 months ago
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TheNewGuyFirst activity
asked in Gateways and devices
T-Mobile 5G Gateway (G4AR or G4SE) question

I just received a new T-Mobile 5G Gateway (G4AR or G4SE) & it’s been working fine.Is there a way that I can login to the ‘admin’ account & access admin functions WITHOUT using the ‘T-Mobile Internet app’?I’d like to do this using my PC.TIA, 

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6 months ago
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