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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3118 Discussions
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BobbeeVFirst activity
asked in Gateways and devices
How to Add Permissions in Iphone Settings?

I’m trying to use Home Internet app. I can’t get past that vague error. What permissions?  Where are they!

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7 months ago
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ddoug1First activity
asked in Gateways and devices
Epson ST-C2100 and Home Internet Router TMO-G4AR not talking

I have tried suggestions in other threads here. NadaAll our devices (Roku, phones, windows computers) work great with the TMO, just not our Epson ST-C2100. Looking for success stories. Thanks allDick

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8 months ago
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RetiredJakeFirst activity
asked in Troubleshooting
Setting up network drive

I just bought a USB drive and would like to use it as a network drive. Can I plug it into the USB port on my gateway, Sagemcom Fast 5688W? If so, what is the process/procedureto get it up and running?Thanks for any and all support,Jake

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8 months ago
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PDiddy66First activity
asked in Gateways and devices
want to use my home internet to Port Forward source connect for voice over

Is it doable to use port forwarding to allow Source Connect to work ?

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8 months ago
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MelonylmNovice
asked in Gateways and devices
wifi extender

Can I use a netgear wifi range extender with my tmobile home internet?

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8 months ago
RVArivahguy
RVArivahguyFirst activity
posted in Gateways and devices
Internet Location Incorrect

Ive had t-mobile’s Home Internet just  under a year , when i go to my homepage , i go to the search bar type in an “a” let it search , at the bottom of google’s search page , it says update location , once I click on that it brings my location to where I live , Hope this helps, Its a pain , but you cant have cheap prices and not having to do a little work to make it right , and the tower i pull from is across the street  , makes no sense  to me .

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RVArivahguy
8 months ago
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NumptyNovice
asked in Gateways and devices
DIGITS with IP Home Phone

I want to have a home phone system where all the phones are powered 24/7 and never leave the house. There are Android SIP phones and, I expect some of them will be compatible with DIGITS. I would like to know which ones. Is there a compatibility list for such phones?Thanks

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8 months ago
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rem63First activity
asked in Troubleshooting
why do links on the t-mobile page not work?

I tried to see detailed activity and I get An error occurred while processing your request with a Reference #.  I clicked on a support link and then clicked on ‘can’t find what I am looking for’ and got a similar ‘error processing’.   What gives?  You would think all links should work...

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7 months ago
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Just4chaseFirst activity
asked in Gateways and devices
viewing devices connectee to gateway

Everytime I go to view device on my WiFi, it’s giving me either an error code or it’s taking a millennia to load. I just wanna restrict WiFi on one device but it’s not even letting me get that far anymore

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8 months ago
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9098512273First activity
posted in Gateways and devices
5G Internet

Hi,  I had TMobile internet for about a year.  I ended the connection last Dec 8.  My observation are if you are really close to a T TMobile cell tower it is fasst.  My tower was literally across the street.  When I moved it was OK but nothing at all like at the first location and we were up on a hill 400 feet above the landscape.  It took 4 attempts to obtain a device that worked.  Each time it would work for a week then fizzle out.  I had read online that an older unit worked better and finally as able to get one.  Never had an issue with that one.  However when I quit using the %G internet I took the equipment back to the same store where I purchased it and told them CANCEL this unit and the associated phone number.  That was Dec 8, 2024.  Today, 2-25-24  it is still on my bill as “suspended” and I was still being charged $40 a month.  Reminds me of AOL in the late 1990;a where AOL would not allow you to quit.  They just kept charging and charging and charging.  The difference here

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9
7 months ago
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swamibapaFirst activity
asked in Plans and Services
Yearly prepaid plan and price for LTE CAT-M1 and LTE CAT-1

(1) What is the Yearly prepaid plan and price for LTE CAT M1 (Monthly used data: 25 MB)(2)  What is the Yearly prepaid plan and price for LTE CAT 1 (Monthly used data: 25 MB)

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8 months ago
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Hi.Helper Level 1
asked in Gateways and devices
Failed emailed SMS (?RCS) message

An emailed SMS (?RCS) message that I'd sent to myself at ...@tomail.net bounced back to me w/the error message, "The response was: DNS Error: DNS type 'mx' lookup of tomail.net responded with code NOERROR DNS type 'aaaa' lookup of localhost. responded with code NXDOMAIN DNS type 'a' lookup of localhost. responded with code NXDOMAIN".  Yet, I get emailed SMS (?RCS) messages to my # all the time. What gives?  

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7 months ago
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Bunny5442Novice
asked in Gateways and devices
mobile internet

There's no display on my mobile box is there anything I can do

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7 months ago
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BeckyHFirst activity
asked in Gateways and devices
Ethernet Cable

I have my gateway internet hooked to my smart tv with an ethernet cable.  This cable was provided by tmobile in my gateway box.  My smart tv has started displaying a message that my ethernet cable is not connected.  It will drop the internet for a few minutes and then reconnect.  I have replaced this cable and it still keeps dropping service.  Any ideas on what to try next?  Thanks!

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8 months ago
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Scottydkj5First activity
asked in Plans and Services
TMobile shows my hotspot usage is 14x what I have actually used

I am previously a Sprint customer that was transferred over to TMobile last year. Since then I have had multiple issues with my hotspot usage being inaccurate. My plan just renewed itself on the 19th and according to Tmobile I have already used over 300GB. I checked my phone and computer, together I have used just a bit over 22GB. I keep trying to explain this to the customer service chat, but they made me feel like if I went over my limit. I have a 120GB plan at 5G, there is no way I hit 300 in 8 days. I use my hotspot for work and streaming. I haven't even used my hotspot everyday.I couldn't send the rep any pictures as the app crashed when I tried. When I check any type of usage on the app it is extremely off. Right now itnhas my current usage (mobile data) at 800GB...when I tap it and it takes me to another page it says 21GB. That is a huge difference.When this happened to me in July, a rep was very helpful. She had me turn off/on my hotspot while she looked at it on her end. She d

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7 months ago
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Mrb1953First activity
asked in Gateways and devices
replace Nokia 5G21 with a G4SE

We have a Nokia 5G21 which periodically shuts off and has to be unplugged and rebooted.  Is a G4SE modem available for a replacement?   

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7 months ago
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Demanda0212First activity
asked in Troubleshooting
S24 Issue stuck in Restart cycle and overheating

Just recently got the new S24. Today my phone started restarting itself over and over again on its own. The phone became extremely warm and the battery went from 95% to 60% within 20 Minutes. Currently my phone is powered off as I could not get the cycle to stop. I’m wondering if anyone has experienced any of these same issues and if there's any steps I can take on my own to resolve this.

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8 months ago
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ShaunCZAFirst activity
asked in Troubleshooting
static APN performance

Is there a support channel for APN customers? I support my customers with Fixed Access Wireless devices and many use LTE with T-Mobile static APN’s so they can do remote admin etc. Is there a channel I may use to log a ticket to check the performance or status of an APN? b2b.static is an example, lots of UP / DOWN IP connectivity. I would like to make sure I have covered all checks. thanks 

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8 months ago
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corrine47First activity
asked in Troubleshooting
family where sends a text message

Why would tmobile send an alert by text. What's the point of that. Had this app for years now it's pinging son's phone. Anyway I can shut off pinging.

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7 months ago
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beachplumFirst activity
asked in Troubleshooting
Why do multiple 100 MB data usages show up on my Connect by T-Mobile account?

Having a frustrating problem with my Connect by T-Mobile phone plan. During the past week like clockwork, I am showing a data usage of 100 MB multiple times per day, which uses up my 3.5 GB of data very quickly. I have the bare minimum of apps on the phone and don’t update most of the Google apps. I don’t stream videos and only do some basic web browsing. T-Mobile customer support could only recommend turning my mobile data off when not using the phone. Gave no explanation for the 100 MB data entries. Anyone have an idea on what might be causing this? See data usage for 01/27/2024 below… 

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8 months ago
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Rippedoff12First activity
posted in Plans and Services
gift card

Buyer beware! You won’t get your card! People who actually get a gift card of any amount are few and far between! I switched my home internet. Was told I would receive the card in the mail, never came. When I called was told I should have received a confirmation email that I never got and that the promotion is expired and no longer available. T-Mobile is running a scam with these card offers. Same thing happened with several of my neighbors. Nobody got a card!

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8 months ago
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Toby65First activity
asked in Troubleshooting
Very good signal still buffering

I have the new g4se Gateway for T-Mobile home internet. Ihave a very good signal and a television that is less than 10 ft away from the Gateway and yet I'm still buffering multiple times a day streaming on multiple apps.  I have tried restarting the Gateway, & I have restarted my Roku multiple times but nothing is working.  I had a different Gateway previous to this one and I did not have the buffering but it wasn't distributing the signal throughout the house so they sent me a different model but it was a complete nightmare of a process and I don't want to have to go through it again.  I'm attaching cellular metrics and information in the app, does anybody have any idea what could be going on or how I can fix it. 

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7 months ago
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phishfood420First activity
posted in Gateways and devices
Sagemcom uses *entire* IP range for DHCP any fixes?

Okay this is silly. I have multiple devices that I would prefer a static IP address on (printer, NAS) and the Sagemcom device is assigning DHCP from like 12.2 all the way to 12.254 as far as I can tell. Any solutions to this? 

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8 months ago
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TspotFirst activity
asked in Plans and Services
phone verifcation by bank

I allowed my friend to deposit his settlement check He signed… I didnt (by mistake)  The bank suspected fraud so they restricted my bank account---then closed.The bank has a risk assessment software. They neede3d to verify the number of the person whose check was deposit.  I have tried phone in my nae..so I was told  he needs to get his phone in his name. He did! he enteredd his last 4 of his social, they asked for ID and proof of address, He got an A15 Samsung. The bank did not see his name..there is someone else name..when T mobile said its in his name. The Bank software dosnt see his name. They said it was not publicly verified. T mobile said we had to wait 30 DAYS.Did that. This person just lost everything in a fire...so its an emergency. Any h3elp would be appreciated

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7 months ago
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CommishNovice
posted in Troubleshooting
Email Change Issue

I changed my email address last Oct. However, payment receipts keep going to the old email. I've checked my profile and it shows my new email. Am I missing something?

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8 months ago
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