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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3118 Discussions
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dr1959First activity
asked in Plans and Services
short term internet service?

Hi,we need fro 3 or 4 weeks internet/wifi service at our vacation home in Milford, MA 01757, should be good enough for 2 laptops and not too expensive. Any idea is appreciated 

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3 months ago
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RilesditFirst activity
asked in Gateways and devices
Home internet reset itself.

Hello all, My T-Mobile internet had been working fine for a year, connected to all of my devices no problem and yesterday I had moved my router between levels of my home and I noticed the WiFi name had changed to a generic T-mobile name and would no longer connect to my devices. I tried setting up my internet again through the app And now it only connects to my iPhone and other Apple devices that I’ve shared the password with. My Roku tv and ps5 won’t connect. I’ve tried resetting the password and setting up a separate 2.4 network. Nothing seems to work. The PlayStation recognizes the internet but says the connection is too weak even though my router is in the same place it’s always been all year (5 feet from the TV and PlayStation.) I’m at my wits end trying to figure out why it won’t work. My fiancée and I have separate t mobile accounts and the internet is on her account. Could it not be working because I e been setting up the router on my phone instead of hers?

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2 months ago
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daroltNovice
asked in Troubleshooting
Specific Lookup Fails

I have one specific IP address that I am unable to contact whenever I attempt through a device using the T-mobile WiFi.  If I remove my device from WiFi, it immediately works.Suppose the address is wts.populiweb.comHow do I get T-Mobile to stop failing to resolve it?  I get the error wts.populiweb.com’s server IP address could not be found.This started about a week ago.How can I resolve this issue? Thanks.

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3 months ago
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WeMaNovice
asked in Plans and Services
How long does it take to get the$200 virtual rebate?

Signed up for the virtual rebate for internet, how will I know I got it? As I only have t mobile for the internet. 

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2 months ago
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MYorlanoFirst activity
asked in Gateways and devices
Xbox Gaming Connection

I recently set up the brand new white tower 5g home internet device. I was playing Call of Duty online and I noticed that randomly everyone would skip for a split second and it keeps happening throughout the game. My ping stays the same which is odd. My average download speed is around 300 and upload around 7-9. I checked to make sure the game servers were not having any issues which they weren’t. Any suggestions as to what is going on? Is this common? 

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3 months ago
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FredaprlFirst activity
asked in Plans and Services
WiFi Problems

Hi,I have a G4AR as part of a Small Business Internet service.  Recently during a thunderstorm, the Wifi stopped working.  The router and 5G connectivity were not impacted.  Luckily most of my devices are hardwired and continued to work.After the storm, some of the wireless devices reconnected and worked correctly while others can connect to the G4AR but are unable to communicate with the Internet.  Has anyone seen this type of issue before?Thanks

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3 months ago
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Deb E.First activity
asked in Troubleshooting
Can't change voicemail message

I chose to use my name for voicemail. I thought it would say leave message for ‘Jane Doe’ but when I called it from a friends phone the voicemail just said ‘Jane Doe’. I then went in and recorded a custom msg saying ‘hi, this is Jane. please leave a message’. I selected that to answer. When I go in to play the current voicemail message that is what I hear. When I call again from a friends phone it just says ‘Jane Doe’. I can’t seem to change it.

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2 months ago
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FredaprlFirst activity
asked in Plans and Services
WiFi Problems with G4AR Gateway

Hi,I have a G4AR as part of a Small Business Internet service.  Recently during a thunderstorm, the Wifi stopped working.  The router and 5G connectivity were not impacted.  Luckily most of my devices are hardwired and continued to work.After the storm, some of the wireless devices reconnected and worked correctly while others can connect to the G4AR but are unable to communicate with the Internet.  Has anyone seen this type of issue before?Thanks

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3 months ago
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AzmikeFirst activity
asked in Plans and Services
Hot Spot disconnects in 10 minutes

The hot spot on my Revvl 6 pro disconnects after 10 minutes regardless of where I have it set. I went through comments in the forum and this is a common problem. What is the resolution to this problem?

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2 months ago
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Deb E.First activity
asked in Troubleshooting
4 rings before voicemail is activated

Right now my iphone rings about 8 times before going to voicemail. I see the only option is to select number of seconds. I have no idea what the default is or what number of seconds to use to change it to 4 rings.

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3 months ago
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Hi.Helper Level 1
asked in Troubleshooting
Digits

Every time I click to see my messages on my Digits web app, it crashes.  Please advise. 

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2 months ago
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bharsFirst activity
asked in Gateways and devices
Show IP in App

the occasional IP change requires updating some streaming vendors by going to IP Chicken from one of your devices and obtaining the new public IP. Can this be obtained through the T-Mobile app that monitors your Connections status to the gateway?  If not it would a great addition to simplify this process.

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2 months ago
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Sylpt178First activity
asked in Troubleshooting
Buffering on all devices

For the past couple of weeks my internet has started buffering on all my devises, TV, tablet and phone will not receive or send messages and emails.This seems to be a regular occurance beginning around 9:00pm every night, especially during or after a rain storm.I called tech support when it began to happen and they were very helpful in clearing up the problem for that particular incident, but it is still happening.I am in the Brooksville area of Florida.  Will this be an ongoing problem?  I have enjoyed my T-Mobile service and do not want to change carriers since I have been a customer since Nextel and Sprint.

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2 months ago
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codyho147First activity
asked in Gateways and devices
battery in wifi hotspot only charges to 63%

my new jextream hotspot came brand new and installed battery and plugged in. It will only charge up to 63% battery life.

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2 months ago
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OogwayFirst activity
asked in Gateways and devices
5G Gateway having SSID and Authentication issues

Having a weird problem with my gateway. I did’nt make any changes to the device, but no endpoint or computer on the network could connect.When i do a factory reset it wont allow device to join the network if i change the default SSID T-Mobile-ABC and if i change the default password. anyone experiencing similar issues?.

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2 months ago
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Irediamond HospitalityFirst activity
asked in Gateways and devices
purchasing a hog spot to add to a gateway line

I have the device to the left for $55 per month. I would like to know if I could purchase a hot spot that could hold the same phone number so the bill doesn't get higher? If so how far could I travel with that hot spot? Anywhere theirs tmóbile it will work?Apparently Im prevented from using the square picture box to upload the picture of the 2 devices side by side but I'm sure someone is English comprehensive enough to know what I am asking without a photo upload.  Does the sim from the gateway have to get inserted into a hot spot device to use when travelling away from the gateway tower? Is that duable? Can home internet get taken out of the home with a mobile hot spot?

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2 months ago
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kobrienFirst activity
asked in Gateways and devices
WHAT IS THE gateway internet connection type - IP - PPP0E - LETP ?????

INTERNET CONNECTION TYPE IP OR L2TP ETC

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2 months ago
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BrDaFirst activity
asked in Plans and Services
Home internetr plan difference

I was confused about this two different plan, and also if i should switch to Home Internet Plus for the new device, because recently the home internet is been very slow.

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2 months ago
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HiyosilverFirst activity
asked in Gateways and devices
rebate

what website do Igo to toget signed up for $200 rebate on home internet

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2 months ago
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nl182Novice
asked in Plans and Services
home internet keep saying connection issue

Did anyone experience this message on their modem even after restarting the modem, calling customer service, and even switching out for a new modem? Customer service confirms no issue with the cell tower in the area. 

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2 months ago
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jseger4Novice
asked in Troubleshooting
Unable to receive MMS messages from Verizon on wife's phone (SMS messages are fine)

My wife uses her phone for work and is unable to view MMS messages from her boss. (screen shots).  SMS messages are fine, but MMS messages show up as a link that requires a login. We recently ported from Verizon and the problem started when we switched over.

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2 months ago
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mariocubeNovice
asked in Troubleshooting
Blocked From The Network

For multiple days, every morning my phone gets blocked off the network. I always have to tell someone to get the app and reactivate it, Ive tried doing it myself multiple times on my laptop but it just shows the status of the gateway. None of my family members have the app but me and my dad. But either way somehow my phone gets deactivated every morning, What can I do about this?

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2 months ago
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kholamonFirst activity
asked in Gateways and devices
Home internet portability

When I purchased my home internet, I was told I could take it with me, wherever there is T-Mobile service. Is this true? Has anyone been able to do this? It is the S1 Gateway.

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2 months ago
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ArmanBanimahdNovice
posted in Plans and Services
False Advertisement

T-mobile does false advertising. They had a promotional offer for their home internet, that if you add a t-mobile home internet, you'd receive a 50 inch 4k Amazon TV, valued at $450. I added t-mobile home internet, applied for the promotion, and was approved to receive the promotional offer, however, t-mobile did not send me the tv. After over 23 hours of phone conversations with different departments of t-mobile's customer service, the t-mobile agent only offered a $260 credit toward my account. I refused the $260 and asked for the tv that I was offered or the $450 value. And t-mobile refused my request. This is false advertising and t-mobile should know better and not treat their customers this way. They should honor what they promised, either the tv or the value of the promotion.

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2 months ago
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Orl_FlFirst activity
asked in Gateways and devices
Remotely changed language

Today as I was walking from my restroom back to my living room, someone remotely changed the language on the Tmobile 5g Sagecom 5688W that I have. I first noticed that it was lit up, so I looked closer and watched as the language changed to spanish. Then I grabbed my phone and restarted it via the app and manually changed the language back to english.  My question is, has this ever happened to anyone else? 

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2 months ago
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