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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3118 Discussions
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HoboFirst activity
asked in Troubleshooting
Download speed

Home internet was told I would be in 5G coverage area but map only shows 4G. Modem shows 4 signal bars. When I reboot modem I get download speeds up to about 62 meg. After about 5 or 6  minutes it drops to anywhere from 8 to 15. Is there possibly something wrong with the modem? Has been this way since I got it about a month ago.

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3 years ago
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Lemon CoveFirst activity
posted in Troubleshooting
Home Internet No 5G connection - Shunts me to poor 4G band

I was sold this home internet based upon “Excellent 5G signal strength” where I live, and promise of 50+Mbps.  I’ve had the unit for a couple weeks.Secondary connection (5G) never connects.  Is a special SIM card needed to get 5G?Primary connection cant be locked, and it initially connects to band B12 (5 bars) when rebooted, then quickly changes to band B4/B66 which have terrible (2 bars).  Tech support has been less than helpful.  I knew more than the first rep, then second rep said my tower was being upgraded and would be finished March 21.  The 21st came and no change.My other provider uses the T-Mo network, and I can lock to 4G band B12 with excellent signal strength and get around 15Mbps.  Dont understand why T-Mo boots me to a band with poor signal strength and abysmal speed.

5
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2 years ago
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DrLipSyncherLearner
asked in Gateways and devices
DNS Blocking on T-Mobile Gateway, Gateway Refuses to Accept Connection

Have been having issues lately and did some deep trouble-shooting today.All the usual trouble shooting, restart reboot gate way, reboot router, reset gateway, reset router, unplug devices, etc…Found the issue was the gateway kept reporting it was connected but the router which is wired directly to the gateway said there was no connection.I normally use an alternative dns provider for everything, as the ISP provided dns is slow and insecure subject to dns jacking.As soon as I switch the router to use the ISP Provided dns from the gateway it connected perfectly, devices that were manually configured with the alternative dns on their interfaces still couldn’t connect though.Switching these devices to the ISP Provided dns solved their issue as well.Only thing that is working with the alternative dns without issue is the Secure DNS protocol which appears to be immune to what ever is going on with the t-mobile ISP. I don’t know if this is a bug or a feature in t-mobile’s book or this is due

16
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2 years ago
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Trandel_ElentSpeaker
posted in Gateways and devices
Found a Workaround for Co-Op/Online PC Gaming

So, after doing some testing I might have found a way to play online/co-op games for the PC. We all know that for some godforsaken reason the way T-Mobile has their networking forced all through IPv6 breaks PnP, which in turn basically breaks all lobby-based co-op games. Things like the new PC game Outriders will just not connect when you try to get into a co-op match, period. Well, after testing out a few VPNs I was able to find one that worked fixed that issue. Surfshark is what I have been testing all day today and so far every game I was having issues with is now working just fine. It is $12 something a month though which is kinda bs considering we shouldn’t have to resort to something like this just to make our service from T-Mobile usable. Unfortunately at the moment, this seems to be the only option we have though as gamers.Next, I will start testing out live streaming to see if this will work as well with my Twitch channel. I will let you all know how that works. Hopefully, TM

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1 year ago
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Suf15First activity
asked in Gateways and devices
having trouble wkth network on my xbox through tmobie home internet

So the wifi seems to work fine on my Xbox and other devices but for some reason, my Xbox can't connect to Xbox live party. This is weird cause my Xbox is working fine but it's sayings it's a network issue. I hypothesize that since it's wifi 6 their must be something I am not seeing here. Cause it also says on my Xbox that UpnP not successful.

2
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3 years ago
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johnborHelper Level 1
asked in Gateways and devices
Way to change MTU on router

Is there a way to change the MTU on these new nokia 5g silver routers?

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2 years ago
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MandM01First activity
asked in Troubleshooting
AP Isolation

How do I turn off AP Isolation?  I can not use my Google devices with this network. 

21
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18 days ago
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johnborHelper Level 1
posted in Gateways and devices
For those looking for a antenna solution for Home Internet unit

If your trying to get a antenna for your T-Mobile Home internet device try looking here where someone was able to use one and shows how to set it up..This is for the Newer T-mobile deice that is made by Nokia which are the 5G units  https://www.reddit.com/r/tmobileisp/comments/l93wym/how_to_use_an_external_antenna_on_the_tmobile/  Post yours if you get it working please

2
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1 year ago
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chaswFirst activity
asked in Troubleshooting
T Mobile Home Internet & Google Home & Alexa

Help.  I am battling to connect either Google Home Speaker or Alexa (Echo) speaker to T Mobile Home Internet.  I have reset the devices but nothing.  Both try to connect but can’t finalize the instal and can’t finalize setup connection. Any ideas please.Also...how many devices can you add to home internet.  I have the high speed internet gateway (grey tower).  I have read conflicting numbers.  10 or 20 (10 on 5g  10 on 2.4g) or 64.    

24
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2 months ago
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JsutheRookie
asked in Gateways and devices
new 5g gateway won't connect to the internet

Just got my new gateway to replace the 4g one I've had since June.After setting it up, the app shows that it is connected to the internet, but I have no connection. Tried my phone and laptop. Both connect to the router but have no internet access. Of course, t mobile support has a 3+ hour wait! So I'm hoping that someone here might have a tip. I've tried restarting it, even doing a factory reset (twice) and no luck.  The display on the gateway device itself shows a strong connection. 

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2 months ago
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RevivalofthesoulFirst activity
asked in Gateways and devices
IP Location issue

So apparently I cannot connect to sites that need to verify your location because my new tmobile internet service shows me as being located in a State that is different from my actual location.Been on hold for 50 mins to speak to someone, not sure if I will get anyone tonight and this is not looking good for customer service support that you don’t have a different number specifically for tech issues like this.

49
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5 months ago
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bcl1990First activity
asked in Gateways and devices
Home Internet Goes Out Every Couple of Hours

I switched my home internet to Tmobile last June and haven't any issues until this week. My internet keeps going out every couple of hours. Turning the tmobile router on and off temporarily fixes the issue only for it to happen again sometimes in less than a half hour. When it does this I can connect to my wifi network but it doesn't have internet connection if that means anything specific. My signal strength on the home internet app always shows Very Good or Excellent. Does it matter that I got a new Sony TV last week? Sometimes it's on only the 2.4 ghz that stops and the 5ghz will still work sometimes it's both. Any help or ideas would be greatly appreciated.

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2 years ago
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Bigal80akFirst activity
asked in Troubleshooting
tmobile home internet speed issues

I just got this and once or twice I got 50mbps for a minute or two but the rest of the time 1-3mbps download and 15mbps upload.Cant figure this out and not many settings to change. Been on hold for customer support for an hour yesterday and today and can't get through.. any ideas? Thank you

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1 year ago
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kratosdivineFirst activity
asked in Troubleshooting
T-Mobile Home Internet Connection Quality

I just signed up for the home internet and received the gray gateway with the LCD touch screen on top. The gateway itself says that I have 4/5 bars for connection, which according to the app would be “very good”… but when I open the home internet app on my phone it says I only have 2/5 bars which is “weak”. Service-wise it works fine, and I haven’t noticed any issue with streaming or gaming, but it worries me that my phone, even when it’s right next to the gateway, says that the connection quality is “weak”. I am worried because some of the posts on this forum say that the app says “weak” connection and then the gateway stops working… Does anyone have any observations or advice on this? I’ve tried calling customer support but they keep putting me on hold for 3+ hours, and when I request a call back it’s automatically silenced. 

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2 years ago
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argiulianoFirst activity
asked in Troubleshooting
Home Internet Signal Booster?

We just received the grey gateway on Thursday.  We have 2 bars, & one of the users in the house is receiving a poor signal.  Is there any sort of signal booster for inside the home?  (I am waiting for a call back from T-Mobile customer service….the wait was 2 HOURS??)

5
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2 months ago
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BlindbatFirst activity
asked in Troubleshooting
Home Internet & Wifi calling

just set up new Tmobile home internet in a rural area-all carriers are iffy here but the Tmobile speed and connection are ok at home (not so much in some communities near me).  That is the issue-I have my cell service on Verizon (best coverage all communities) and it will not connect a wifi calling attempt.  All other cell services work flawlessly and if I use a different sip the wifi calling works on the phone. I have tried a different router (actually 3 of them as well as mesh system all with the same results-internet traffic is good and no wifi calling)  I would like to resolve this and continue with Tmobile but without wifi calling its not helpful-any suggestions?

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1 month ago
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MachooRookie
asked in Troubleshooting
Home internet speeds extremely inconsistent and connection drops intermittently

We jumped on home internet service as soon as we heard about it. For a long time now, Comcast has been the only choice in Baltimore City and it feels like they squeeze city residents to subsidize lower prices for their customers in the counties where they have competition. Our current Comcast bill is just over $100 per month with their most basic service, a bundled Internet + TV. We don’t even use the TV service but they wouldn’t give us a plan with just internet service. This costs us about $110/month. I can plug my brother’s address (he has  VZ Fios) in on the Comcast website and get offers for $39.99/month. I’ve been looking for a way to break free of Comcast for years now so I want to love this service but it’s just not measuring up.We had one of the mobile internet gateways delivered on 3/9. I started testing it immediately and was consistently getting speeds well over 300Mbps down on the first floor of my house. I even hit above 400Mbps a few times. So I went ahead and put that g

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1 month ago
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robertcohrsFirst activity
asked in Troubleshooting
VoIP with t-home internet

I try to use my Magic Jack VoIp phone via t-home Internet with Router TM-RTL0102.phone is ringing but audio is one way, i.e. I cannot hear the caller but he hear me.Any thoughts on setup ? Robert

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6 days ago
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PinkMagenta
posted in Troubleshooting
T-Mobile Home Internet Review

I have been using T-Mobile Home Internet for a couple of months now. I recently upgraded to the 5G Gateway, which has made my WiFi much better Vs. the LTE Gateway which sucked and had a lot of restrictions. The 5G Gateway is sleek, easy to use, and comes included with your Home Internet Plan! My experience has been exemplary, apart from a few issues.I have the following issues with T-Mobile Home Internet:•No UPnP Option which causes issues using XBL. •No Port Forwarding which causes a Moderate NAT on XBL•Some VPN applications do not work.•The Online GUI is limited and watered down. T-Mobile should really fix these issues, as it’s bothering other Customers as well. Overall T-Mobile Home Internet is great for those who don’t play on XBL, PSN, or PC or require a VPN to be used for work or personal use.

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1 month ago
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joanofark06First activity
posted in Troubleshooting
Kicked Off Another Internet service for copyright infringement

I was with HughesNet Internet service for quite a number of years, paid my bill every time, on time. Never had any problems with them. But one day I received an email telling me to to “cease downloading content that is in violation of the Copyright Laws. A copyright owner has made multiple complaints that an alleged infringement occurred over HughesNet at the Internet Protocol (IP) address associated with your Site Account Number”I thought it was spam, so I just put in my spam folder, until the next day I was told that they were cutting my service off, because of that. What made me mad, was they didn’t say a thing about what it was I was downloading  that I was be cut off for.  Why couldn’t they have just blocked whatever website it was, from anyone going to it?I do sometimes download music, or movies, or documents, or some audio, from certain shows, and I do like to download cooking shows, or other shows from youtube, and I do surf around most of the day, after reading all my newslett

1
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3 years ago
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Duke390Rookie
asked in Troubleshooting
When will 'advanced' features for the new gateway be available?

I would like to use Port Forwarding, IP Reservations, and be able to rename devices in the device list.  None of this seems available with the 5G21-12W-A (New Nokia gateway).When will these be available, if at all?Feels like a case of “newer is not always better”, as the old gateway, as far as I can tell, supported these features.  

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2 years ago
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futurerayLearner
asked in Troubleshooting
High-Speed Internet Gateway will not lock to 5G speeds (5G21)

T-Mobile stop treating as if this is a phone. I have searched and searched and can not find answer. I live in an area where 4G, 4G LTE, and 5G is available. However the 5G signal is weaker than the other, so the gateway goes to the strongest signal. Stronger is not the fastest. When I can get it to connect to 5G for moment the speed is 250 Mbps download; but what happens the signal competing with 4G which drops my connection to 50 Mbps. I have a 5G phone it connects with no problem in certain areas of my home. What I need is the ability to only connect to 5G in the settings. Anyone have a solution until T-Mobile fixes this problem. Should be easy fix to just say only connect to 5G, and based on some of the reviews I think this is more of a common problem than T-Mobile understands. Anyways, anyone else experiencing this issue and found a solution?

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1 year ago
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Eggz AckleyFirst activity
asked in Troubleshooting
phone port, signal boost, remote access, usage by device

(1)I purchased a Home Internet. Plugged telephone line into telephone port but no dialtone. Called that line and message says it is a limited line. How can I get a dialtone?(2) at my farm I get 3 bars & great speeds 30mbps down, but 1,300 ft away at our lake cabin, I get 1 to 2 bars and speeds of 1.5 to 6 down. I get good speed with MoFi with external antenna. Is there an external antenna or signal booster available for NOK 5G21?(3) Is there any way to remotely access/control this device?(4) Is there a way to view and control usage by device? I can see # of devices connected but have no way to see them individually(5) device is a 192.168.12.1   Is there a way to change that to 192.168.10.1 to match my ethernet attached routers throughout my farm? Sorry for so many unrelated questions. I have AT&T at my business with 12 lines and home internet service. My spouse depends on this for her job with NYSEG. She has to keep folks alive that will die if their electric service goes out.

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3 years ago
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Eric TerrellFirst activity
asked in Troubleshooting
How to use High-Speed Internet Gateway with Existing Router

I just got a T-Mobile High-Speed Internet Gateway and am trying out the ISP service. So far I’m very impressed with it.I have the cylindrical device (5G21-12W-A).I’ve read that it’s possible to use this device with an existing router. Can anyone point me to instructions for doing so?I want to do this as my router (NETGEAR Nighthawk Pro Gaming XR500 Wi-Fi Router) allows me to use an external USB hard drive as a NAS, which is very convenient.

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1 year ago
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magenta7995230First activity
asked in Troubleshooting
How to return Internet Gateway?

I was sent a high speed internet gateway, but there’s nothing for it to connect to. No 5g nearby and the 4g LTE is terrible. It needs to go back ASAP, but I can’t reach anyone by phone to arrange it. I guess they’re not doing chat support now.

5
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2 years ago
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