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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3118 Discussions
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Angry_LionFirst activity
posted in Gateways and devices
Business Internet with static IP a disaster

I want a static IP. I have T-Mobile home internet. That only uses dynamic (IPV6) addresses. I was told I had to get  business Internet. I ordered it with static IP. The Inseego device arrived. I connected and ran a speed test. I got 0.1 mbs download! I contacted tech support. It took over an hour of wrong transfers and holds to get them. They ordered a new device. II came the next day.. It woudln’t work at all. It took 3 hours to get tech support who ordered a third device. When that came, it wouldn’;t connect to the Internet at all. I spent THREE hours working with a tech. We were completely unable to get any connectivity. Static IP was also comng up incorrect. It was a dynamic IP assignment.I spent over 12 hours in total on this. Here’s what we learned:The radio in the tower has a problem with network capability. A ticket has been open on it for over 1,000 days! It’s been escalated twice wtih no result. The Inseego device willonly connect to this channel (N41). My account wasincorrec

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2 months ago
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steagan29First activity
asked in Troubleshooting
Call forwarding issue

Hello,I use my phone for when I am on-call at work and have not added/changed any call forwarding settings in my personal phone. There is a call forwarding phone system at my work and when a someone dials that number, the call should be forwarded to me, but does not dial and hangs up after a couple seconds. I’ll use example #’s to make more sense of it.  Someone would dial the phone system at work (111-111-1111), that number would be forwarded to my phone number (222-222-2222) and essentially should ring my personal phone. Instead, it does not ring and drops the phone call after a couple seconds. This was all happening with my ZFlip 4. I tried resetting all settings, formatting completely with no luck.Just yesterday, I upgraded to a ZFlip 6, same issue persists. I tried reformatting again, disabling wifi calls, and making sure all restricted/blocked calls were unblocked. Nobody else has this issue at my work (even with their t-mobile phones) and the IT dept has reported everything is w

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1 month ago
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chinookFirst activity
asked in Troubleshooting
Home Internet drops VPN servers

Home Internet “times out” on vpn server.  Internet access dropped.  Wait for Home Internet to re-connect or click pause and resume on vpn app.

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2 months ago
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ResidentofKantoFirst activity
asked in Gateways and devices
T-Mobile 5G Gateway (G4AR & G4SE) MAC Filtering

Anyone know if T-Mobile is planning to implement MAC filtering for the T-Mobile 5G Gateway (G4AR & G4SE) eventually?

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1 month ago
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ViroscopeFirst activity
asked in Plans and Services
Isn't T-Mobile Fiber violating their own TOS with CGNAT

You are not permitted to use your Device or the Service in a way that we determine:Operates servers for commercial purposes, uses applications which automatically consume unreasonable amounts of available network capacity, or otherwise uses the Service or Device for purposes other than the personal residential use;That implies personal use is allowed, but CGNAT makes it so you can’t host a personal website, Minecraft server, etc. all personal non-commercial uses. 

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2 months ago
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gb1058First activity
asked in Troubleshooting
Alcatel Linkzone 2 not turning on after factory reset.

Recently I wanted to factory reset my Alcatel Linkzone 2 box because I noticed it was becoming really slow. So I did so and now it's just stuck on all lights on and not turning off, anyone know how to fix this?

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2 months ago
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SoloconNovice
asked in Troubleshooting
Netflex

When we had T-Mobile family sharing for Netflex, our son put netflex under is e-mail and password.  But now I understand that we can only have Netflex in our home since this is our account.  Can I change the log in to me. Also, I read the other day that I could add him as a user for $7.99, but now I can’t find it.  Can you help me?

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1 month ago
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Chelle18First activity
asked in Gateways and devices
home internet

My home internet keeps going on and off by itself and it’s no where near anything just suiting in my window seal. 

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2 months ago
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DonnaJ17171Novice
asked in Gateways and devices
Access Point Question

Curious.. I see two devices are connected to my Mesh access point and they have a better connection. Is it possible to shuffle  between a mesh connection and the router? Example, my work computer is connected to the gateway although I am way closer to the access point. 

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2 months ago
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HarleysMomFirst activity
asked in Gateways and devices
Gateway Question re: 5ghz & 2.5

So, I have the 5G Gateway with the 2.4 & 5 ghz bands.  I am trying to change it to only use 5 ghz since 2.4 is extremely slow.  It says it is saved but keeps reverting back.  Is there a way to change it permanently?  

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2 months ago
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mrporshaNovice
asked in Gateways and devices
how do i delete mesh from app

how do i delete mesh from t lite app? The mesh doesn't work and I want to delete it from the app. I've since got a new mesh from tmobile. Thanks Michael 😊 

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2 months ago
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gZebowFirst activity
asked in Gateways and devices
Amazon Firestick streaming error for Netflix, Prime and Disney

I have t-mobile business internet.I am able to connect to Disney, Netflix, and Prime via a computer.When using a Firestick or Smart TV, I can connect and choose a movie on these services, but then get a 5001 error message of streaming not available or a took too long to connect.I’m not finding anywhere to open a port in the T Life app.  Where can you manage different sites?Any suggestions appreciated.

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2 months ago
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drdcrobinsonRookie
asked in Gateways and devices
add external drive to T-Mobile 5G Gateway (G4AR & G4SE) via USB-C LAN port

I have the white T-mobile gatewayT-Mobile 5G Gateway (G4AR & G4SE)and want to add a SanDisk 1TB drive via the USB-C LAN port. I plugged it in, but I cannot see it. What’s the next step?

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2 months ago
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EMcCrutcheon1037Novice
asked in Troubleshooting
Surface Pro will not connect to my hotspot

Has anyone else had this problem. My T-Mobile Hotspot won’t connect to my Microsoft Surface Pro Tablet.  Why? and How do I fix it ?

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2 months ago
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alsionNovice
asked in Troubleshooting
Home internet wifi keeps dropping

I signed up for residential internet last week and set up the gateway last Thursday. Friday was a slow work day, but I did not notice any problems. Over the weekend streamed movies and shows without issue. This morning I started work at 8:30 am. It is now 11:15 am and the WiFi signal has dropped 9 times. It is impossible to get any work done. Have reset the gateway, no change. Having some big regrets. Wondering if I should try connecting to a router before I give up (or get fired). 

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2 months ago
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alsionNovice
asked in Troubleshooting
Home internet wifi constantly dropping signal

I signed up for residential internet last week and set up the gateway last Thursday. Friday was a slow work day, but I did not notice any problems. Over the weekend streamed movies and shows without issue. This morning I started work at 8:30 am. It is now 11:15 am and the WiFi signal has dropped 9 times. It is impossible to get any work done. Have reset the gateway, no change. Having some big regrets. Wondering if I should try connecting to a router before I give up (or get fired). 

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2 months ago
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mhdjrFirst activity
asked in Gateways and devices
WHY punish good customers?

Why is T-Mobile so concerned about using the Internet tower wherever they want? It uses it’s own number, and people are paying for the service.  Customers have a phone account and pay for this account. Why make it difficult on your good customers.

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1 month ago
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JZornFirst activity
asked in Troubleshooting
Home Internet Port Forwarding

I previously had Spectrum internet using a mesh network router system like the Eero (but the I have bought in 2014 called a Luma is no longer in business.  I use it with a TabloTV device to view my antenna TV remotely when we travel.  I switched to T-Mobile home internet in January and all is good except I can no longer remotely access my TabloTV.  The Port forwarding settings that I have used for 10 years when I had Spectrum no longer work.  I assume the T-Mobile home internet is the culprit but don’t see a way to solve the problem, any one have an success using TabloTV remotely?

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1 month ago
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JaredsocFirst activity
asked in Gateways and devices
Getting a connection to server timed out code net error on ps5

It's not for all games but for some like apex legends, the games unplayable, keep getting the error.  I tried everything until I turned on my phones Hotspot and worked like a charm.  So it's most certainly due to tmobile home internet.  Hotspot is too slow and not enough data to use in place of wifi.  Anyone else have this issue and a fix?

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1 month ago
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VA-SalFirst activity
asked in Gateways and devices
TMO-G4R Secondary Network Drop

While using the TMO-G4AR gateway for home Internet, I created an additional network isolated to 2.4 gHz only for a specific signal repeater. This configuration worked fine for several days, however, now I am experiencing an issue where, although the primary network has Internet service, the secondary network does not. The secondary network is displayed in the T-Life app but it has no Internet service. Suggestions?

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1 month ago
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Orl_FlFirst activity
asked in Gateways and devices
Remotely changed language

Today as I was walking from my restroom back to my living room, someone remotely changed the language on the Tmobile 5g Sagecom 5688W that I have. I first noticed that it was lit up, so I looked closer and watched as the language changed to spanish. Then I grabbed my phone and restarted it via the app and manually changed the language back to english.  My question is, has this ever happened to anyone else? 

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2 months ago
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Law555Novice
asked in Gateways and devices
home internet

So I went into the T-Mobile store to get a phone for my husband who was in a nursing home. As I’m just about done the guy behind the counter tells me I should try their internet I told him I was already set up with internet at home but he says you’ll save money using ours it won’t cost you a dime just take it home and plug it in so I said ok but I never did use it and actually forgot about it my husband got very sick and passed away. Well a few weeks later they shut my phone off and said I was supposed to return the device that I had forgotten I even had. I was never told anything about that ever. Now I’m on a payment plan and owe almost $400 for a device I never used nor wanted. It’s shady business and as soon as I get my devices paid off I’m switching companies. The fact that they would do this to a good customer speaks volumes to me about the company and I will never recommend T-Mobile again

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1 month ago
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hadley50First activity
asked in Gateways and devices
​​​​​​​new router

newest t mobile router 

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1 month ago
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hadley50First activity
asked in Gateways and devices
​​​​​​​newest router

What is the newest T mobile router? I currently have the TM-RTL0102 that I am not happy with.

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1 month ago
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emmyrae123First activity
asked in Troubleshooting
hot modem

My modem is very warm to the touch.  Is that a problem?  Connection seems to be a bit sporadic niw

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2 months ago
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