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A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3062 Discussions
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Dizzle47Rookie
asked in Gateways and devices
Lease renew

For some reason this thing decides to shut down and restart every night.  I looked into my config and saw that the lease expires tomorrow at, you guessed it, the time it restarts every night.  Is there any particular reason this thing only issues a 24 hours lease? Sagemcom Fast 5688W

5
bocaboy2591
1 year ago
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Oldman75First activity
asked in Troubleshooting
Slow speed in the evenings.

Speed slows down in the evening. At 5am speed is good (250ish) slows during the day, but still good. Then around 5pm is gets real bad (5 to 10) at times can not stream at all. Around 9pm gets better, this has gotten real bad the last 10 days or so. I assume it's a usage issue, need more servers or access equipment. With influx of new Customers they need more equipment to keep up with demand.... need to resolve now. Thanks

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1 year ago
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FlyiadFirst activity
asked in Troubleshooting
Home Internet so degraded

We’ve had the 5g home internet for over a year and everything was acceptable up to about the middle of March. Not the speeds we hoped for, but good enough (150/70), and reliable enough with few problems. Suddenly (mid-March) we started getting daily and multi daily internet disconnects. The app would show a great signal and internet is connected but it wasn’t. Nothing requiring internet worked for between 5-30 minutes, while the internal wifi was fine. Sometimes a reboot would help (probably coincidental) but mostly we just had to wait. And speeds consistently dropped by half (60/30). Multiple calls to tech support and they finally replaced the gateway from the old round one to the newer square one. Guess what, same problems, and even slower speeds. Reading comments here it looks like TMobile has oversold capacity and if that’s so, it’s not going to get better. Sadly, we’re about to return to Verizon FIOS unless there’s some resolution to this. Looking for ideas to fix this.

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1 year ago
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Engineerff13First activity
asked in Gateways and devices
WIFI KEEPS GOING DOWN AND TELLS ME EACH PASSWORD I USE IS INCORRECT.

How do you reset this useless wifi box? It's gone down twice last night and twice today. When I try to log in with my passwords to connect the box, it keeps telling me the login password is incorrect and I've used both on the back of the box as well as the one I setup and still nothing.  At least with the old round box it used to give you an option to restart the wifi. 

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copz1998
1 year ago
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rodr999Rookie
asked in Troubleshooting
How to save http://192.168.12.1/TMI/v1/gateway?get=all page to a file?

http://192.168.12.1/TMI/v1/gateway?get=all  page is great info.Anyone know how to save this page to a file on my Win10 computer?thx

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1 year ago
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JTTFirst activity
asked in Troubleshooting
A LOT of T-Mobile ID issues as a Home Internet customer 1 year ago 19 replies 4819 views

I didn’t realize this issue (see the Title) has not been solved for a while! I only have Home Internet User since 2023-03-15 with T Mobile and have not been able to create a T-MOBILE ID. I’ve had about 6 calls and 4 chats. Although the issue was not fixed, but the Customer Service was very nice! The internet speed has been excellent regarding download and surprisingly, the upload. The error was “Service unavailable”  and still is when registering. I even used the SIM card belonged to the Gateway on mobile phone to register as some T Mobile had suggested, but no luck! I had to go back to the local T Mobile store to have an auto pay setup.

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1 year ago
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Julian HRookie
asked in Gateways and devices
how do i turn off WiFi generation in 5G gateway

I use TMobile 5G gateway (10Mbps) as a failover internet WAN. My prime WAN is from Xfinity Cable (1gbps). Failover is handled by a Ubiquiti UDM Pro which is my main router / firewall. My WAPs are then plugged in to that router through my house.The Arcadian KVD21 i was sent my TMobile used to have the option on the router admin page to turn off the WiFi signal that the Gateway generates, but seems that option isn’t available anymore on the mobileApp from Tmobile internet or on the router page 192.168.12.1For reasons of security and reducing wireless signal interference, I would really like to shut down that TMobile gateway’s wifi signal without having to go in and unplug the antennas within the device, or alternatively have a means to turn down the signal strength, or even get a TMobile gateway that has no WiFi signal generation. Please help if you can. Sadly i wasn’t able to speak with anyone who understands networks at TMobile home internet tech support. Sorry - they try to be helpful

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bocaboy2591
1 year ago
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Zach HSpeaker
posted in Gateways and devices
T mobile tech support is just incredible

I had to call 4 times today (all to 844-275-9310) with my new 5G Gateway.First call at 12:01 (22 min) because my new gateway wont connect despite of my cell phone saying it was “activated” (and only after like 12 times).  The guy never tried to activate my new sim but told me to move the old sim card from LTE to the new one and it worked… for 3 hours. I called again at 3:59 (16 min) and the lady says I should move the new sim card back to the new gateway which I did not want to do. She then, instead of activating my gateway SIM, inactivated my cell phone! My call was dropped in the middle with my phone saying “sim card not found”. I tried rebooting my phone, reinserting my sim card and no help.  I swapped the sim cards between the new and old gateway and neither would work. It appears someone inactivated my old wifi sim card after 3 hours of use and new one was not yet fully activated (despite the phone app saying it was). had to call again using my wife’s cell (imaging if I donot have

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Pillar
1 year ago
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W68chevyFirst activity
asked in Troubleshooting
no 5G signal

I live in Eddy Texas and I've had T-Mobile 5G internet for over 4 years now recently I am not getting a 5G signal anymore. I'm just getting LTE and that's not even five Megs a second I'd like to know they turn off the signal or they repairing Towers any help would be appreciated.

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bocaboy2591
1 year ago
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Clifford SFirst activity
asked in Troubleshooting
Does the Arcadyan kvd21 support 5GSA?

Does the Arcadyan kvd21 Gateway support 5GSA?

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Community Manager
1 year ago
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lan534Rookie
asked in Gateways and devices
TVision relocating to another tv

Here’s what I’m trying to do.  I had my tvision device connected to my primary tv.  This tv had 2 hdmi ports and one port was connected to my main directv box, the other hdmi port was connected to the tvision.  I ended up replacing this tv with a smart tv so I wanted to be able to stream on my bedroom tv.  The bedroom tv is older and does not have any hdmi ports.  The secondary directv box is connected to the tv with the red/yellow/white cables.  I purchased an adapter that was hdmi jack on one end and had the red/yellow/white cables plus an s-video cable.  The tv has an open s-video port and I thought the s-video port would allow the connection.  No luck.  I’ve tried numerous connections with different inputs.  Will I be able to use the tvision device on this tv?  How should I connect it?  

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1 year ago
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Kevin HarrisHelper Level 1
asked in Gateways and devices
Anyone else had FTP problems using Hone Internet?

I am testing T-M Home Internet and although it has Ben generally good so far, I just ran into a problem when I attempted a routine FTP upload using CyberDuck to a website I maintain. When I try to connect I get an Interoperability Failure message. My ISP says the website is fine and they are able to FTP to it and it t seems I have some kind of communication or network problem. What are other people’s experiences doing FTP on T-M Home Internet?

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1 year ago
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magenta8228093First activity
asked in Troubleshooting
Internet and smart plugs

Can I use my kasa smart plugs with tmobile internet or is there another type of smart plug I can purchase that will work?

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bocaboy2591
1 year ago
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TMillieFirst activity
asked in Troubleshooting
gaming issue?

So I play GTA V. And lately I’m not allowed to play online due to something with my t-mobile internet. I’ve figured out I can play after I reset my internet. Every time I start up the game. Is there a better solution due to the tedious process?

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D
1 year ago
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itybitybobFirst activity
posted in Troubleshooting
How do I get a stronger signal

I have T-mobil internet and Mint Mobil on two phones useing the T-mobil network. In the last couple weeks the signal strength from T-mobil has degraded. I live one mile from the T-mobil tower. I have a T-Mobil signal booster mounted up high in a window and the other half of it in the kitchen twelve feet away. The number of bars on the window booster went from three bars to one and the unit in the kitchen went from three/four to zero and is now searching with no bars showing. My internet has slowed conciderbly and my phones now bounce between one and two bars. As I write this I show three bars on the T-mobil modem. I have both called and chatted with T-mobil customer service with not results after folling thier instructions and spending an extended amount of time and on hold with four different advisers. They either put you on hold or disconnect the call after long waits. I have also sent a letter to the “resolution center via USPS. How do I resolve this? 

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bocaboy2591
1 year ago
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Mzghost66First activity
asked in Plans and Services
bill

Haven't even set up my internet yet and says it was used and I've already been charged and suspended wth if I haven't even used it yet that makes no since 

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bocaboy2591
1 year ago
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Al_IdahoRookie
asked in Gateways and devices
Fast Gateway Network IP

Is there anyway to get the wireless network IP on the same network as the wan ports. As it is, the wireless is at 192.168.*.* however the wan ports are 172.27.*.* The issue is if I’m using my Sagemcom gateway wireless my house devices do not recognize devices on the other network like using AirPlay the phone doesn’t connect to the TV not being on the same network.

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1 year ago
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TSullyRookie
asked in Troubleshooting
dual 5g internet use

I have access to T Mobile’s 5g home internet (which I use) and am considering adding Verizon 5g home internet. Will they interfere with each other when being used simultaneously? I assume I would have to set one up using 2.4ghz and the other at 5ghz in hopes of eliminating any interference issues. But I’m sure there’s something more to consider. Thank you!

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copz1998
1 year ago
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angell33First activity
asked in Gateways and devices
Gateway Configuration via Browser

How do I configure my T-Mobile Sagemcom FAST 5688W 5G Gateway from my Desktop PC Browser?  When I try to access the Gateway configuration interface by typing 192.168.12.1 in thebrowser address bar I get the Home Screen only, and no way to move on to theconfiguration settings screens or the Advanced cellular metrics data screen.I very much prefer the browser access over the phone app.Is this possible?

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copz1998
1 year ago
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CaptzoomieRookie
asked in Troubleshooting
Any cell routers with external antennas?

I am a 15 day trial with the KVD21 5G Home Internet Gateway router. I am barely receiving a usable signal (1-2  Mbps DL, 0.05 Mbps UL, (but sometimes 6M/ 2M)). Trying to get off of my cable ISP, which has become unreliable. Have to put my KVD21 on the street to peer between trees. I tried a Cudy LT300 today (exterior rated)- no luck- no bars. I know Nater Tater has a way to add external antennas (could void warranty); has anyone had luck with other 4G external routers?

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G
1 year ago
BugPlusWont
BugPlusWontSpeaker
posted in Troubleshooting
T-Mobile 5G Home Internet censors Bitcoin via throttling

I am experiencing throttling / internet brown outs on a capable, secure system. I have Tmobile 5G Home Internet handling my home internet and hopefully planned on hosting a lighting node. This is much like owning a wallet, and shouldn't be seen as irregular use, or even seen as business use as it's just a personal wallet for development and education. My issues are not related to hardware or software, and only began since switinching ISPs. First off, I have limited the bandwidth to 3Mbps down and 0.1 up. Despite this, my whole internet shuts off frequently when the node runs. Simply put, there are times I am streaming video and suddenly the stream pauses. I understand then that it must be T-mobile throttling my internet, so I try to rush to pause the internet. If I'm too slow, and I can't get to my node before the throttling becomes so extreme, my router will reset thinking the internet has been disconnected, and therefore disconnect and reconnect everything in the house. This has beco

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1 year ago
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McDaneFirst activity
asked in Troubleshooting
T-Mobile Gateway and Network Switch

Since the T-Mobile Gateway has limited ports, I just bought and connected a Netgear Switch (GS305). I have it plugged into the Gateway and then two devices connected to the Switch. The devices connected to the Switch show they are connected by LAN but not receiving any data. Not sure how best to fix this.

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J
1 year ago
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Jmj1776Rookie
asked in Gateways and devices
connecting arlo doorbell with T-Mobile internet

Is it possible to connect the Arlo Essential Video Doorbell Wired Model: AVD1001-100NAS using T-Mobile Home Internet? I've setup a dedicated 2.4 GHz network using WPA2 security. I have a full Wi-Fi connection on my phone by the doorbell, but I can't get the doorbell connected to my network.Using the reset button method, the QR code will scan but the doorbell cannot be found.I think I've tried everything I could find in the troubleshooting tips, including disabling VPN, and turning off cell service.Lastly, all my other Arlo cameras have connected without issue.If anyone has any additional suggestions, please let me know. Thanks.

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J
1 year ago
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RockinghamFirst activity
asked in Troubleshooting
Gaming

NAT Settings constantly changing so I cannot play games online via Xbox one

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R
1 year ago
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HarleymaxFirst activity
asked in Plans and Services
apps for local tv

Any apps that will support live tv on t-mobile 5 g home internet 

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bocaboy2591
1 year ago
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