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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3060 Discussions
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jim1348First activity
asked in Troubleshooting
T-Mobile Home Internet On Nokia 5G21 Gateway (1.2201.00.0324)

The past few days my T-Mobile Home Internet on my Nokia 5G21 has taken a dramatic drop in speed. Generally, the Download Speeds are 200-300 Mbps and the Upload Speeds 20-45 Mbps.Today, I noticed I was getting slow speeds, so I did a reboot. A bit later I did a Factory Reset. A few minutes my Download was 26.72 and Upload was 0.05. I called Customer Support yesterday. I explained to the Customer Service Representative that I did a Factory Reset and the Upload Speed was still very slow. He was all set to send me a replacement device, but then I mentioned that my neighbor across the road has the very same issue. Then he checks something else and tells me that two other neighbor towers were having issue and the traffic was being routed to the tower closest to me, thus the speed drop.How long does it typically take for problems like this to be resolved?

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iTinkeralot
Pillar
1 year ago
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pphwHelper Level 2
asked in Gateways and devices
Juicebox 40 not working

My wifi thermostats and wifi lights work but my Smart EVSE no longer connects to Juicebox server after switching to T-Mobile.  Below are the list of Ports & Protocols Tech Support sent me.  There are almost nothing I can configure on the 5G Internet Gateway, so not sure if there is a fix/workaround.  I may have to cancel my T-Mobile 5G Internet.  I have the Sagemcom Fast 5688W Gateway.https://www.t-mobile.com/content/digx/tmobile/us/en/support/home-internet/sagemcom-gateway.html BTW, seems Tech Support does not want to be contacted online.  

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1 year ago
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392scatpackFirst activity
asked in Troubleshooting
Home internet gateway/router?

Does anyone know if T-Mobile will come out with an update where you can turn off the wifi and just use Ethernet? So someone could add your own router without all these different channels so close together.  This router/gateway is very limited that's provided for us tech users.  Doesn’t even have a web interface so you can adjust settings to your liking.  

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iTinkeralot
Pillar
1 year ago
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pengsiFirst activity
asked in Troubleshooting
5G home internet disconnect and no phone cell service

I have had T-mobile 5G home internet service for about 2 weeks now. The home internet service keeps disconnecting and my T-mobile cell service has been dropped a lot too. I live in Las Vegas. We are supposed to have strong 5G network here. Is there any way to keep my 5G home internet and cell service stable and reliable? If it keeps like this, I have to cancel any T-mobile 5G home internet service. Thank you! 

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1 year ago
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joppyFirst activity
asked in Troubleshooting
Gateway router KVD21

Can i use my old sim card from my gateway router KVD21 to my new gateway router that t-mobile replace for me?

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gramps28
Pillar
1 year ago
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Gene2170First activity
asked in Gateways and devices
Tmobile 5g Hot Spot

Im trying to connect my TMobile 5g HS to my OHWOAI wireless security cameras. Can you explain how to make the connections. Im missing something, Ive tried everything. Thanks

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iTinkeralot
Pillar
1 year ago
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sapphire2732First activity
posted in Gateways and devices
Solving CGNAT problems?

AFAICT my T-Mobile Internet router connects to a CGNAT DMZ, and every time I connect to a network service I do so from what appears to that service to be a different IP4 address. There seem to be exceptions, however, for some known protocols - I’ve had an SSH session up for several consecutive days. So one CAN obtain a static IP address for things like VPNs and SSH, but the protocol has to be well-known. Therefore, questions:Is there an IPV4 packet flag that says “this session needs a static IP address” to routers along the way? Routers are already reading the port assignments in order to determine “oh, that’s SSH, better make this static.” Is there a packet flag one can set? If I turned off IPV4 and just used IPV6 would the CGNAT DMZ provide a static address, since I wouldn’t need to be sharing IPV4 addresses any more?

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iTinkeralot
Pillar
1 year ago
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fjleonLearner
asked in Gateways and devices
any way to escalate my issue? getting a service credit?

Since we entered into december my home internet keeps going down, 3 times now in just 24 hours, and the outage is currently present for the past 10 hours. tforce is clueless and they keep telling me that they are waiting for their escalation to get a root cause. i have been having issues since day 1 but never that bad, and been waiting for a root cause since october. i have asked for a service credit and they just ignore the question. i need to be able to talk to an engineer not a customer rep. i have not been provided with a link for the escalation ticket i can use to reach to the engineers.the issue is that the gateway says i have excellent signal but i have no internet. If i open a site like ipchicken.com it simply says it could not connect. I believe the issue is that the gateway does not get assigned an ipv4. my guess is that they are running out of ipv4's due to oversubscription and each time the lease is renewed, it will go down when it tries to change ip's. for someone that has

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1 year ago
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magenta6680112First activity
asked in Gateways and devices
Fix T-Mobile Home Internet

T-Mobile Home Internet is HORRIBLE to setup.  It requires you to use their phone application to set things up and you CANNOT us the web browser to change the setting as noted in the 5G Gateway Manual.  The T-Mobile Home Internet team “removed” this option from the website.  You will see this screen when you go to the default IP address for login.  Which means you cannot do anything online and all have to be done with mobile app.  NOT FLEXIBLE AT ALL! 

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1 year ago
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oglachFirst activity
asked in Troubleshooting
setting up internet

My pc will not pickup the name for t mobile as one of the local choices for service. It already picks up my old service for both 2g and 5g. All of my other home devices pick up the signal.

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iTinkeralot
Pillar
1 year ago
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normdawnjillFirst activity
asked in Troubleshooting
Did not receive shipping label for Modem

AT about 10am label was sent to nrygiel@hotmail.comDid Not Come ThruNORMAN A RYGIELSKI7114 Wild Violet DrHumble TX77346281-734-1931ACCT #979981186  (ACCT has been Closed)  

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iTinkeralot
Pillar
1 year ago
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BigHoundDogFirst activity
asked in Troubleshooting
Ethernet configuration

If I use an ethernet cable, do I need to configure my wi-fi network or just leave it alone with the ethernet cable as a “back up” such as bad weather situations?

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iTinkeralot
Pillar
1 year ago
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FMCCALLFirst activity
asked in Troubleshooting
signal strength

Why does the hotspot on my phone have more download speed than my gateway? I think I have equipment failure and tec support wants to ignore me. Example streaming tv gateway will start buffering constantly. I can switch to the hotspot on my phone and no more buffering and I’ll have a better picture. This has been happening for about two weeks, prior to that no problems.any suggestions?

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1 year ago
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ebb42First activity
asked in Troubleshooting
inseego FW2000e and Asus router NO INTERNET

This home internet has been a disaster from the start. Someone please explain this to me:Internet dropped again tonight.Rebooted inseego. Nothing.Unplugged wan from router and into computer directly. Rebooted Inseego. Nothing.Went into Inseego settings and changed from 5G/LTE to force only LTE.I have strong LTE internet on the computer. BUTwhen I unplug the wan from the computer back into the router and reboot everything?No internet. Router tells me DHCP not functioning properly from ISP.Why is this? How do I fix it? What can I do/try?thanks

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iTinkeralot
Pillar
1 year ago
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jerryallawayFirst activity
asked in Troubleshooting
language ongateway wifi

On my gateway wifi I see only spanish! How do I get it to english?

1
iTinkeralot
Pillar
1 year ago
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pentonmanFirst activity
asked in Troubleshooting
Youtube promotion as a t-mobile home internet customer only, no t-mobile phone number.

Tried to log in to sign up for the Youtube TV promotion, but after I tried to sign in with my email address and password it asks for my t-mobile phone number. I dont have t-mobile for my phone, home internet customer only. Any advice on how to proceed without being stuck on the phone for an hour.

1
tidbits
Pillar
1 year ago
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marshal642First activity
asked in Troubleshooting
modem reboot remotely

We are away and the modem is down again ( neighbor did a reboot the other day)can this be done remotely by someone so we don’t have to keep asking the neighbors to do it?

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1 year ago
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mudyserRookie
asked in Troubleshooting
SLOW - Last time I tried the gateway 2 years ago it was very fast

I get 600mb/s from my local Cable provider that charges way too much $85 per month, but for $50 a month I can get Tmobile gateway at 100 mb/s Come on Tmobile--- I have even gone through the trouble of mounting this in my attic witha “VERY Good Signal” but I get 130 mb/s sometimes...

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1 year ago
copz1998
copz1998Adept
asked in Plans and Services
Can you Stream Golf Channel?

Good day,I have had T-Mobile Home Internet Service for almost 6-months, and all is well...well, almost. I am trying to get Golf Channel streaming. I have tried numerous times with the activation code for NBC Peacock+ (NBC owns golf Channel) but all to no avail. Have you ben able to get it to work? When researching the Golf Channel website, I get the link that takes me to watch “Live.” When I use the link, it takes me to a list of ISPs (Comcast, etc.) and T-Mobile is not present. When I called Golf Channel, they are clueless. I stream Peacock, Apple, etc. all with no issues. Any suggestions much appreciated!  

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1 year ago
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Tnix12First activity
asked in Troubleshooting
Device returned in July only just now recieving information they did not recieve it.

Hello, This is a series of questions as well as a conversation to have on record. On November 22, 2022 I recieved a text message that I was being charged $370.00 for a home internet device non-return fee. I spoke with a representative over the phone immediately as I had no clue what this charge was. I also checked in a store and was told that this charge was from a device non-return fee for the home internet. However, I had returned the device within the 20 days back in July and had never recieved a text, email or statement until this point that the device had not been recieved. The Rep agreed that it was bizaree I hadn't recieved any kind of notice and no matter how many times we both put in the tracking number we just recieved an error. I checked my emails, texts, etc. Nothing else. After filing a form for this situation to be investigated with the phone rep I was told I would have to wait 5-10 business days (plus holidays which is fair) and I agreed.  Once the call ended I did some

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7 months ago
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GtarewoodRookie
asked in Troubleshooting
Terrible internet service with no support.

Ohhhh man, I have been dealing with bad internet service since I got the Gateway over a year ago. There’s no local service to assist with this service or lack of. I’ve called to troubleshoot easily 15 times with multiple answers from the Philippines to assist me with outages or tower work here in Washington state. It’s aways the same issue and answer: “Tower work in your area” If that’s true, they don’t bother to inform the paying customer that: Hey, we’re going to work on a tower that will have a profound affect on you business you run from home… When I got the unit I was getting 230 mbps download and now it’s been reduced to 4.50 mbps download. They have no answers because T-Mobile is focused on gaining customers and sourcing out issues to people that cannot help. How they provide a local service with no local assistance is beyond me. The fact that I’m still here is even more beyond me. Why I’m venting here? Anyone reading? Anyone that can do anything about it care at TM?

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1 year ago
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shardyFirst activity
asked in Troubleshooting
Why is my internet data usage high when not home?

Hi. I am on the Home Internet Lite plan that has a 100 GB max.I noticed I have data usage reported when no one is even awake or even home (just husband and I, so no kids online when should be asleep).Ex. We went away for a week and had data usage (It was minimal, and I assume due to routine antivirus scans on laptops). But data usage spiked from 1.2 MB to 1000 MB a few times. Can anyone explain how this can be?What is chewing up our data all day long even when not using internet? I don’t like unexpected/unexplained data usage spikes especially since we have a capped plan for data usage.Internet is securely password protected.Thx!

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1 year ago
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RedbobFirst activity
asked in Gateways and devices
Dropped connections

Has anyone had a problem with T-Mobile 5G Wifi where you have to reboot devices in order to reestablish internet connection.  With my iPad I find on a regular basis that I have access to a site, exit the site and they come back shortly after to that site or another site any unable to connect.  I have to reboot my iPad and they I am able to connect.  I’ve also experienced on my MacBook Pro connection problems that are only resolved when I clear out my history, after which I connect without any problem.I switched several months ago from xfinity internet and never had this problem until T-mobile. My T-mobile router shows a strong Internet signal and my download/upload speeds, when connected, are more than adequate.  

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1 year ago
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Steve319First activity
asked in Troubleshooting
VMWare Horizon Client Remote Desktop Issue

Is anyone else experiencing issues connecting to a remote desktop via VMWare Horizon Client? I have been using the Nokia Trashcan for about a year now and up until mid October, I had no issues establishing a connection through VMWare. However, when I tried to log in yesterday I kept receiving access denied errors and disconnects before even getting to my remote desktop. I had good signal and no other issues with any other software. Today I took my laptop to the office and was able to remote in with no problems so I think that would eliminate the possibility of the issue being related to VMWare or my laptop.

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1 year ago
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smitty5832First activity
posted in Gateways and devices
Wifi camera will not connect it saying only works with 2.4GHZ

Wifi camera will not connect it saying only works with 2.4GHZ   I have 4g lte 

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iTinkeralot
Pillar
1 year ago
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