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A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3060 Discussions
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makariosRookie
asked in Troubleshooting
Nintendo Switch "NT Traversal process has failed"

This error just started appearing tonight. I have been successfully playing online since I first signed-up for TMHI, now all of a sudden (BOOM!) I can’t connect to anyone, nor can they connect to me. I’ve restarted my gateway (Nokia) and Switch multiple times to no avail -- I’ve also tried using custom DNS, with no improvement. I also tried connecting to my mobile hotspot (also T-Mobile) which worked fine before -- now nothing.My NAT type as reported by the Switch is “B” which should be good for connecting (It’s always been B, when I was gaming fine before) Did T-Mobile quietly change something which kills Nintendo Switch Online? Are there any solutions which don’t require me to add yet another monthly subscription to my growing list?Nintendo Switch Online is an important part of staying connected with distant family members, so any help is appreciated.

2
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4 months ago
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perchanceFirst activity
asked in Gateways and devices
Add External HD to wireless network

I have a 5TB external HD that I can connect to my laptop with usb-c.    Is there a way to connect it to my home tmobile wireless network so I don’t have to plug it in every time I want to use it?    What other equipment do I need?

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f1vefour
1 year ago
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mrcooperFirst activity
asked in Gateways and devices
admin portal online

Is there a reason why I need to download an app to make changes on the router admin settings?Why can’t I make changes by going to the admin gateway ip site?

2
L
6 days ago
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SkittyRookie
asked in Troubleshooting
Really Slow internet

For some reason my router thinks i like in Los Angeles, CA and is going all the way there and back to Nashville, TN (where i really live) to provide me interenet which is likely the reason for my slow speeds. How can i resolve this? 

2
S
11 months ago
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valisca0500First activity
asked in Troubleshooting
slow speed tests

Got a new gateway and a new sim card, then had sim card replaced. Speedtest at the TMobile store less than a mile away was over 170. My first speed test at home was over 100 but then every subsequent speed test ranged from 3 to 24. I've restarted the gateway and devices and still get slow speed tests. Without wifi speed test is almost 200, so service in the area is good. Did I get another bad gateway?

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V
1 year ago
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Windy-BillFirst activity
asked in Gateways and devices
Tracking Mobile Hotspot Usage

I have a plan with 7 other family members.  All users have 30 gig of free MHS.  How can they track their usage?

2
W
1 year ago
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KarltexasFirst activity
asked in Troubleshooting
cannon mx922 wont connect to the gateway

Anyone have a solution to the " pres the was button" issue. I can get my printer to see the access point but it won't connect and I am never presented an option to enter my pw.

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1 year ago
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JD11First activity
asked in Troubleshooting
why does my home internet router get messages from cashapp?

My wireless router keeps getting messages from cash app.  I do not use cashapp.I vaguely remember setting it up once...?  Obviously someone is using the number on my router for cashapp.  I get at least one message a day.  I just noticed it was happening & there are hundreds of messages. I dont notice anything coming out of my bank account but wondered if i am paying for this with my $50/month fee but not getting the "rewards" ?My service is terrible and I can only get 2 barsAnyone else have these messages or any idea what's happening? 

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S
1 year ago
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zhaoliFirst activity
asked in Gateways and devices
Is there a way to know which SSID network a device is attached to?

Hi 👋If I create multiple SSIDs on the 5G Home Internet gateway/router, is there an easy way to see which devices are attached to which SSID network?Right now the T-Mobile Internet app shows a list of devices that cannot be filtered.  It does show whether the device is connected via ethernet or WiFi, but does not include which SSID network.Thank you for you help 🙏

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Z
1 year ago
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SteveBrownFirst activity
asked in Troubleshooting
Customer Service review

Exceptional Customer Service Experience from JAKE MACIAS a El Paso Zaragoza store T-Mobile Associate.I recently had the pleasure of interacting with Jake Macias a T-Mobile associate who went above and beyond to assist me with my sim card issue. I am writing this review to express my gratitude and highlight the exceptional customer service I received.From the very beginning, Mr Macias displayed a genuine desire to help me. His friendly and approachable demeanor instantly put me at ease, making the overall experience highly enjoyable. He listened attentively to my issue and provided clear and concise instructions, ensuring that I fully understood the resolution process as he was working the issue.Jake demonstrated remarkable patience in troubleshooting and resolving the technical issue that I encountered. He went through each step, ensuring that I understood the process and making certain that the problem was fully addressed. His commitment to finding a solution was commendable, and his 

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Community Manager
1 year ago
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denclarkFirst activity
asked in Plans and Services
HotSpot vs. WiFi

What is the difference if I use my 5G phone as a hot spot or if I use T-mobile  5G WiFi ?

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8 months ago
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SnooooopySpeaker
asked in Troubleshooting
Streaming Problem May Be Your TV . . . .

This post is just for information if anyone else starts having problem with streaming on their smart TV.  I have a Sony Bravia and occasionally have problems streaming, due to T-Mobile internet not connecting or due to my speeds being too low.  It only occasionally happens, but when it does, the apps will either say there is no internet connection, or will do nothing but buffer forever, or not start at all.  Sometimes an app, such as Peacock, will not start period, when all others do.  That is a problem with the app, and I go to the settings on the Sony, go to the specific app, clear the cache, and then choose “open”.  Once or twice that did not work and I uninstalled the app and then reinstalled it.  That made it work.This weekend, I could not stream anywhere because all the apps either would not open, or a black screen would appear, or the app would open and then freeze.  It was very unlike when I have problems with T-Mobile internet.  Since I am on the east coast and we did have som

2
S
4 months ago
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Partyuber_lyftFirst activity
asked in Troubleshooting
im trying to set up internet in my uber for my customers and this is giving me a walk through hell

Mobile help for my mobile internet 

2
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Community Manager
1 year ago
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sg101199First activity
asked in Troubleshooting
Gateway app not letting me disconnect devices

The entire time I’ve had Gateway, I’ve been able to disconnect devices, ie., my son’s consoles when it is time to stop playing.  Now I cannot. There are only a few devices I can turn off/on. I have already uninstlle/reinstalled the app, turned off gateway and turned it back on. Still can’t disconnect the game consoles from the devices list.   

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5 months ago
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WowzaFirst activity
posted in Gateways and devices
T-Mobile Home internet possibly fried

My wife was home when she smelt smoke downstairs but when she figured out where the smoke was coming from, she thought it was our router. I got home and started trying to figure out if it was the router I plugged the home Internet modem in and heard a noise that I have heard when the electronics are fried. I haven't taken it apart because I am going to turn it back in but I'm almost positive the home Internet fried due to overheating.  If anyone else has this problem let me know Thank you!

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copz1998
11 months ago
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donwolfromFirst activity
posted in Troubleshooting
Contacts

I have lost half of my contacts three times now. All good through the J’s, but everything K-Z is gone…..again! What is going on?

2
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28 days ago
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vile135First activity
asked in Gateways and devices
Gateway G4AR Router

I’m currently using the T-Mobile provided Gateway G4AR router. It appear it can operate in either LTE or 5G. Does the router select the best available band or is it necessary to select the operating band. If is is automatic, is it possible to manually select the operating band? If so how?

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11 months ago
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netagurionFirst activity
asked in Gateways and devices
5g internet gateway ethernet ports disabled

I can get link but no DHCP and when I put a static IP in the same subnet (192.168.12) I can not ping 192.168.12.1 How do I enable the ports?

2
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Community Manager
11 months ago
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Hernandez0510First activity
posted in Gateways and devices
Moving wifi to new home

Hi, I currently have the Wi-Fi box that is the $50/month and have moved from the address I had first got the Wi-Fi for. I was wondering if we had to change the address for it because I have now moved to a different address.

2
S
1 year ago
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LeftyW1Helper Level 1
asked in Troubleshooting
Cannot connect T-mobile Internet to my roomba

I have added a 2g network to connect my WI-FI to my Roomba j7 but it will not connect. The Gateway and Roomba are in the same room so it is not an issue with distance. I even changed the Security from WPA2/WPA2 to WPA2. Can anyone help with this issue I am having??

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1 year ago
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BffRookie
asked in Gateways and devices
Arcadyan vs. Sagemcom to replace Nokia

I have the Nokia 5G21, and it’s been more than satisfactory. Usually close to 100 mbps down, and 20-30 mbps up. The biggest complaint has been occasional signal drops. I have a Eero 6 mesh wifi, and I run a double NAT--almost everything runs through the Eero first. On the Nokia there are 12 wifi bands, and I can turn them all off.Lately it’s been locking up a few times a day and I’ve had to reboot it to get back online. I just got off the phone with T-Mobile and they’ll replace it under warrantee. But it sounds like my local store has only the Sagemcom and the Arcadyan. Or I might be able to get a Nokia shipped.My first priority is not to loose any signal strength or quality. Which device is more likely to be able to reproduce the service we currently have? We connect to B66 and n41 bands, and all three devices say they connect to those. But the sagemcom lists many more bands than the Arcadyan or Nokia which might be better/stronger than what we’re currently getting?Other priorities:Ca

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1 year ago
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Alex TFirst activity
asked in Plans and Services
Why am i getting charged with services that were promised to be free?

Hi! I'm Alex Torres. Today I'm writing here because I dont a choice since T-mobile customer service, hasn't been the greatest to me and they have just been sending me around with their own things about this. So, the problem is that I upgraded my services from Military Magenta to Go5G Plus to be able to use their promotion on getting a phone with a trade in and i did but the thing that happen was that the person that was helping me said ill get a “free” line with this upgrade of service and you know when something is “free” anybody would take it, i asked every question on the book about it and it came out that it was “free” the problem is that when i took that offer and went to trade my phone for a new one they started charging me for the line and changed my service from military to First responders even though im not a first responder but Active duty service member. After calling about this and asking questions the only thing that they told me was that this “free line” doesn't exist an

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A
1 year ago
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Whicker99First activity
asked in Gateways and devices
netgear router problem

I connected my netgear nighthawk AX4 router to the home 5G. All the lights on my netgear router are on. However there is no available network to connect. When I open the tmobile app I see my router as a connected device. The netgear app cannot see my router so I am unable to use that. Any help would be appreciated 🙏 

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11 months ago
TheColdOne
TheColdOneFirst activity
asked in Gateways and devices
Is it possible to change settings regarding cloud VPN services? Be it firewall or otherwise.

I work from home part-time and use a provided router that automatically connects to a cloud VPN to access internal sites and tools. I was talking to some of our networking guys and they said that there’s often issues with the 5G networks and the traffic that is allowed through them (MTU size and traffic shaping). So I wanted to find out if it’s possible to alter the T-Mobile gateway settings for any kind of firewall that can turn off or to allow to turn off traffic shaping/allow VPN bypass. I figure there’s a strong chance I may have to contact T-Mobile tech support proper. The current app for changing the network settings doesn’t seem as comprehensive/useful as going through the internal OS UI on a home router (like Asus or Netgear).

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TheColdOne
1 year ago
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JC NFirst activity
asked in Troubleshooting
It's like beating a dead horse, doin business with T-Mobile.

T-Mobile Home Internet, 8-6-2023My T-Mobile Home Internet is not reliable. I have had it for over 2 years now, same thing all the time, it cuts off. Before it would cut off and I would end up having to re-boot or power cycle my gateway. Now it cuts off and usually comes back up on it's own in about 2 minutes This is my second gateway, the first one the backup battery died). I have a log where I record (when I'm on my PC) the drops. If we are streaming video it does it and I don't write it down because it will usually come back on it's own. We have 2 T-Mobile cell phones, they do not work on the T-MHI wifi and they cut off on the internet also, at times, not necessarily at the same time as the Home Internet. According to Google Maps we are 3,290 ft. from the T-Mobile tower that I can see looking out my window by my desk. We on;y ever get 3 bars when the service is UP (originally we got 4 bars 2 years ago). Always been like that. I have a clear view of the tower. When it works it works g

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copz1998
1 year ago
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