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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3060 Discussions
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tnm123First activity
asked in Troubleshooting
Just switched to T-Mobile internet -- cant get PBS

I am in Des Moines. No matter what I try, it doesn't come on. Says location not available. I am angry! 

2
R
8 months ago
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burtonjackFirst activity
asked in Gateways and devices
Anyone else notice signal degradation with the new devices?

I’ve been a home internet customer for about 3 years now. We had the original device which was a smaller, gray, rectangular box. It worked wonderfully in the remote area where we had the device. We often had several friends at the house, working, on video calls, music streaming, never an issue. T-Mobile after ‘upgrading’ things in the area informed us we needed to get one of the new, Nokia devices (black/gray cylindrical tower device) and now our internet is near unusable. Nothing else has changed here at our home. The device is in the same area as the last one, no changes to the house, no changes to anything at any of the other properties in the area. It’s bad enough that I now find myself just connecting to my phone’s hotspot through LTE and it works superior to the home device.  I was told it’s because the new device is defective (we’ll see when it arrives) but I’m not convinced. Anyone else notice similar issues? 

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10 months ago
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dechaoz05First activity
asked in Gateways and devices
slow 5g gateway the last 2 weeks

I was getting 300 to 400 mbps download for my 5g gateway. The last couple weeks it’s only been 1-2 during the day and tmobile claimed to be doing site modernization. I called the tech support twice already and they have no solutions for the slow internet. Anyone else can help?

2
A
7 months ago
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mimi4545First activity
asked in Troubleshooting
unhide network

I hid my network and now I can't unhide it 

2
J
7 months ago
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JrobertuFirst activity
posted in Troubleshooting
Home Internet issue

I’ve been dealing with the internet not working for the past 48 hours, due to a supposed Cell tower update? Can we get an update for when they expect to be done within the 49801 area?

2
extremetm
10 months ago
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ctuvayanontaFirst activity
asked in Gateways and devices
Use a Mesh router with my home internet

I have the Sagemcom gateway and I realized I can’t use my mesh router for it I can’t change the setting for my modem to just be a modem and use my mesh system 

2
C
10 months ago
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Redneck_RandyRookie
asked in Gateways and devices
Hide SSID

Is there a way to hide SSID on the Sagemcom 5688W ?

2
R
9 months ago
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nianiaFirst activity
asked in Plans and Services
Customer service number

Anyone know a good number to contact customer service?  Apparently, they are having technical difficulties.  

2
M
10 months ago
7
70StangLearner
posted in Gateways and devices
New Modems and Antennas

When will the Modem/Router with the Antenna hook-up become availible? Personally,I think the antenna should be included with the modem at no charge. It’s not the subscribers fault the signal is weak.

2
Z
9 months ago
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skuziej69First activity
asked in Plans and Services
Is T-Mobile still in business? Awful Customer Service

I’ve been trying to reach T-Mobile Customer Service 611, 1-800-937-8997 & via the internet. Nothing has been working for 2 days. Do they care about their customers or what.  What is going on here. Are they a phone company or not?

2
syaoran
Pillar
9 months ago
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RickssmithFirst activity
asked in Gateways and devices
Modem Choice

When is Tmobile going to offer either Arcadyan TMO G4SA or Sercomm TMO G4SE to customers who need an external antenna to access their nearest Tower. I am located about 2 miles from the nearest Tower but have some Tall trees line of sight to tower. When the wind blows the foliage right, I get 150 to 250 mbps downloads. I get frequently disconnected and have to reconnect home automation and entertainment devices. I am willing to buy a Waveform antenna if Tmobile will provide a compatable modem.

2
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Pillar
9 months ago
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LongrunnerFirst activity
asked in Plans and Services
Home Internet

I have a garage apartment which is approx 20 feet from the main house, would the internet from the main house also support the garage apt? Also does Tmobile internet now support Hulu Live

2
L
8 months ago
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RSNeumannFirst activity
posted in Plans and Services
TMobile Assurant =Scam

Go to TMoible they said...It’ll be fine they said. This is hands down the WORST service I’ve been with, and I went through AT&T and Cingular. The Assurant Insurance group is either grossly incompetent or committing Fraud. Three months later and $700 charge they finally tell me the “package was empty” but cannot provide any proof it was empty.  DEAR TMOBILE I will make it my life’s mission to tell everyone I know just how badly you take care of your customers. 

2
F
9 months ago
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MIZJIMNovice
asked in Plans and Services
PrePaid $150 Mastercard Status?

How do I check the status? I’ve jumped through hoops 3X now. 4 weeks ago they said they had all my information, everything was proceeding and that I should get it in 2 weeks. No pre-paid Mastercard. How do I check. So frustrating.

2
J
8 months ago
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IrnBruNYCFirst activity
asked in Troubleshooting
iPad 9th gen. losing Internet connection after being idle on T-Mobile Home Internet

I have many devices on my home network, including many other Apple devices, and the only device that has this issue is my new 9th generation iPad. I use a T-Mobile 5G router to connect to the Internet. After my iPad sits idle for a while (in sleep mode), when I start using it again, I find that my iPad is no longer connected to the Internet (though it is still connected to my WiFi network). If I go into Settings and tap WiFi, after a few seconds, the orange “No Internet connection” message appears underneath my network name. If I turn WiFi off and then back on, my iPad goes back to being connected to the Internet. Then the problem repeats itself as soon as I leave my iPad idle for a little while. I am fairly certain this problem has something to do with my T-Mobile Home Internet device, because another T-Mobile customer with a 9th generation iPad reported this same problem to the Apple discussion forums earlier this year. I’ve tried all of the obvious solutions like updating my iPadOS,

2
G
6 months ago
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StuParkerFirst activity
asked in Gateways and devices
T-Mobile Internet Router and Google

We own the first gen Google Home devices to create a mesh network.  Got my internet set up and I tried to add my Google Home to the router and it says it cannot connect the device.  Is there something I am missing? thank You

2
S
9 months ago
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Rory509First activity
asked in Troubleshooting
t mobile home internet Netflix issues

I recently got 5G home internet and it seems to not play half of the stuff on Netflix. Is there a reason for this? Does anybody know or is it just me having issues? I know it won't place certain services but this is just certain videos. Doesn't even give me the option to play

2
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10 months ago
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PrivacyWantedFirst activity
posted in Plans and Services
I don't want to give T-Mobile access to all of my bank accounts transactions.

I went to set up ACH payments for T-Mobile to connect to my chase account, but as part of the setup Chase let me know that T-Mobile was requesting access to see all of my account balances and  transactions… that is NOT needed for them to just auto debit from account and is really a deep invasion of my privacy.  

2
H
9 months ago
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QtranFirst activity
asked in Gateways and devices
How to access to 2.4GZ

How can I connect to 2.4Gz 

2
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Community Manager
11 months ago
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mowmowFirst activity
asked in Gateways and devices
Home Internet Gateway Issues

My home internet device keeps rebooting on it own. It happens every 2-3 hours. I checked to see if it was overheating, but it seems fine. Definitely not hot to the touch. Anyone else having this issue or know how to fix it?

2
M
10 months ago
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nospeakFirst activity
asked in Troubleshooting
will constant security canera upload be allowed?

hi….i have 2 wyze security camera that constantly upload and wanted to know if i will be restricted to have a consistent 24/7 upload thsnks

2
T
10 months ago
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groundedFirst activity
asked in Gateways and devices
vpn

I am thinking about getting a vpn. I have the black gateway for the home internet. Are there any connectivity issues

2
P
5 months ago
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Tammie LeFeberFirst activity
posted in Plans and Services
pls help

Pls help 

2
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Community Manager
8 months ago
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maxtFirst activity
asked in Plans and Services
Day 1 of my 15-day Home internet Trial

Sorry but the signal in my location is not good. I am lucky to get 10 Mbps. Someone down the road 1 mile away gets over 200 Mbps on TMobile Home internet so I thought I’d give it a shot. I have put my device all over the house, even outside just to test. No difference. I want to cancel and quite within my 15 day trial. I call and I am told it is a 30 minute wait time for customer service 9pm Eastern on a Tuesday.Someone at T Mobile contact me at a reasonable hour and tell me where and how to ship this back.  

2
A
11 months ago
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dutchoundFirst activity
asked in Gateways and devices
Peplink Balance 20x Router DNS settings when connected to Arcadyan kvd21

I need some advice on DNS settings on a Peplink router. The KVD21 hands out an ip address but the router WAN connection wont stay connected. It fails WAN DNS TEST.

2
D
11 months ago
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