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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3060 Discussions
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Dad2noahFirst activity
asked in Troubleshooting
Home Internet Gateway kicking off all devices

Every night, the Wifi signal will dissappear, then come back in a few minutes.My TV has a light that blinks when the internet connection is lost. Tonight I ran over to the gateway and noticed no devices connected (I usually have about 9). The signal was “Excellent”, but no devices connected.After a few minutes, device numbers quickly went back to the normal 9. It hiccuped again, dropped all the device but still showing an exellent signal. Then all the devices came right back.My speeds are always fast. Around 400mbs (And yet I get 1.2Gigs on my phone, yes that’s gig)Why are all my devices being kicked off, but still showing an excellent signal strength?It doesn’t happen at a set time, but usually between 6 and 8pm. 

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1 year ago
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SkullangelFirst activity
asked in Troubleshooting
route to game server

World of tanks tech service says the route to there servers keeps changing every second at the nodes of my isp which is tmobil why would it do this

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Community Manager
1 year ago
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Showing the right locationFirst activity
asked in Troubleshooting
Getting the right location on my Gateway

I have had T-Mobile internet for almost a year, and while I have no complaints about the service, I’ve been trying to have the location changed. Whenever I do a Google search, it shows my location in a city 4 hours away and it’s totally frustrating. I’ve been to the T-Mobile store and told they cannot do anything about this, but it is getting to the point where I am considering changing servers. Does anyone have any suggestions so that when I do a search or need something locally, the Gateway doesn’t automatically send me to an area far away. Thanks in advance for any suggestions you can offe.

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1 year ago
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KZiegFirst activity
asked in Gateways and devices
Troubleshoot Canon printer connection using USB

My Canon printer which worked fine with my previous internet provider has difficulty seeing the gateway. I am trying to establish connection via USB cable.  It sees my network, but never makes the connection. I tried to connect manually, but it asks for WPS, WPA, WPA2. I do not find this information on the gateway itself. Any ideas? TY

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1 year ago
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merlionchuFirst activity
posted in Troubleshooting
Lost Internet 3 times already (starting from 11:30PM CDT). Noticed issue with internal battery or some firmware update?

 

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Community Manager
1 year ago
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JirenFirst activity
asked in Troubleshooting
Is anyone in Ohio, Columbus area having internet issues even phone signal issues

My Arcadyan KVD21 Gateway keeps dropping internet giving spotty service. It shows full bars, 5G even on the app shows it has internet. But my devices constantly show “no internet”. I’ve been on the phone with support all day yesterday, Saturday. My phone is also T-Mobile, had slow to no service all day. It’s a little better now.  So after resetting our network they told us there are no outages in my area. Everything on their end looked good. They finally transfer me to Colorado Springs I talked to a supervisor and everything. They send us to a store to get a new sim card. Same issue when we got home. They had us warranty a new Arcadyan KVD21 Gateway. Its worked longer than the other one so far. At first it disconnected after 10 mins. Then a hour. When I woke up today is disconnects every 2 hours from the internet. They’re supposed to do another wellness call today so we’ll see what happens. But is anyone else having a similar issue? 

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1 year ago
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magenta10590969First activity
asked in Gateways and devices
Can the Wifi frequencies be seperated on an Arcadyan Gateway?

I have an Arcadyan Gateway, can I set up two separate wifi connections one 2.4Ghz and one a 5G?  I want to be able to specify which one I connect to.

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1 year ago
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tj02445First activity
asked in Troubleshooting
TMobil TV

Constantly having to reboot!!

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1 year ago
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ipctechRookie
asked in Troubleshooting
Sending Email

I just got my 5g home internet. I use several .com domain name emails. I receive email fine, but I cannot send. Are there settings I am missing, does TMobile 5g internet support me sending emails.  Is there a specific STMP setting I should be using? Port number, etc?

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1 year ago
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JayBoRookie
asked in Troubleshooting
Random Reboots - 3rd gatway

When i first signed up for TMHI, it was the best thing around. In the last couple of months, it ain’t worth having. It works awesome….when it works. I still have the Nokia trashcan gateway, and suddenly they will start rebooting randomly. Not a hard reboot it seems, as the uptime in the GUI never resets. I call/chat with Tech support and they do a couple of tests and send me a replacement gateway. This is the 3rd one. Out of the box, this one is rebooting anywhere from 2-5 times every 5 minutes, to 5 times an hour, to not rebooting for an extended amount of time. What is causing this? Is it firmware? Is it heat? I have a fan under it, and one on top in a push-pull config so I don’t suspect heat. I do see the N71 band signal jumping all over the place. RSRP jumps from -50 to -88, to -94 to -104 then drops completely. B66 band stays pretty much where it always is, at -104. I can see the tower across the field from my house, and my parents also have the Nokia Gateway and he randomly had t

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1 year ago
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saramcgowanFirst activity
asked in Troubleshooting
weak connection

No matter where I put my gateway it shows weak connection and only 2 bars. Even if I put it where the app tells me to. 

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bocaboy2591
1 year ago
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TeaganrwFirst activity
asked in Troubleshooting
Gateway Internet

Is anybody else having gateway internet problems in the Taylorsville, North Carolina area?

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1 year ago
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shankyouverymuch08Rookie
asked in Troubleshooting
T-Mobile Tuesdays for Home Internet

I have only T-Mobile home internet, and it says on their Mobile Tuesdays app that users are eligible, but when I use the “phone number” (it’s not a real phone number) to sign it, it says it’s sending a code to that number, but I don’t know how to check it because that number was just given to me by T-Mobile when I signed up for home internet. Sorry, that was a long sentence. Any idea what to do?

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1 year ago
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tjarmonRookie
asked in Gateways and devices
Not secure web

just setting up Sagemcom Fast 5688W gateway and logging into the web interface 192.168.12.1 and i receive “ Not secure” notice for the connection.  What do I need to adjust to get a secure connection?

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1 year ago
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OldWin7ProUserRookie
asked in Gateways and devices
T-Mobile Internet Gateway Backward Compatibility

March 11, 2023Hello T-Mobile Community!I am currently a customer of Spectrum Internet-5G service and will be replacing it with the T-Mobile Gateway.My laptop wireless network adapter RF (Radio Frequency) is rated 802.11b/g/n/a and obviously I can connect to Spectrum’s 5G network as well as their 2.4GHz network.I have hooked up the Arcadyan Gateway router and unfortunately I am unable to “see” either of the two wireless SSID names (2.4GHz and 5G) that I set up with the T-Mobile cellphone application.However I am able to connect to the T-Mobile Gateway using an Ethernet cable. So I’m guessing there is a backward compatibility issue between the Gateway and my wireless network adapter.The Arcadyan Gateway technical specifications are:5G NR: n25, n41, n66, n714G LTE: B2, B4, B5, B12, B41, B46 (for RX only), B66, B71Does anyone know what I can do to correct this problem other than purchasing a USB wireless network adapter plug-in device that has the latest supported WiFi RF ?Thank you in adv

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1 year ago
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ChuckNagleFirst activity
asked in Gateways and devices
WEP

Can the Home Internet use WEP security ?

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1 year ago
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HW_unhappyFirst activity
asked in Troubleshooting
5G Network

Can the 'Device' name be changed to something more useful? If so, how. 

1
copz1998
1 year ago
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BrettMerksFirst activity
asked in Troubleshooting
Call of Duty

Does anybody else have issues with trying to play on 2 consoles at once but it won’t let 1 play? Always kicks 1 of us out so we have to play at separate times. Only game it happens on!

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1 year ago
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Trish AdamsFirst activity
asked in Troubleshooting
WHY

Why would T-Mobile have me pay for internet and ship me a modem then tell me that they don't have service in my area yet ??? And when and how can I get my money back???  

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1 year ago
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CarlHBFirst activity
asked in Gateways and devices
5G Hotspot problems

Bought a T Mobile 5G Hotspot from t Mobile. It didn’t connect with internet so I went and replaced it. The replacement didn’t work either and I cancelled the line with T Mobile online. Was told to bring the hardware to nearby store just to be told that they would not take it. So, had to walk out and throw away $220 of junk T Mobile sold.Still need hotspot solution, so the question is if T Mobile is not the right company for mobile hotspot solution and best to find other providers?

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1 year ago
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DwetzlerFirst activity
asked in Plans and Services
Promo code

So when I got my internet they gave me a promo code, for the life of me I can’t find where to enter this code! Anyone know where I enter it?!

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1 year ago
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CornbredFirst activity
asked in Troubleshooting
admin page

Trying to get to the admin page

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1 year ago
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MalakaFirst activity
posted in Troubleshooting
help

How many devices can I have on this network

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copz1998
1 year ago
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Mish62First activity
asked in Troubleshooting
TV & Home Internet- WiFi

I'm in South Pasadena, CA.I've had the new home wifi for the last 2 months and its been great. However the last 2 weeks, its constantly going out.  I have fire box TV, I've reset the box and Tmobilebox, disconnected and reconnected. I called the support desk, he said it could be due to high traffic, as there are no other issues in the area which is crazy as it just stops working completely and its still so random. I'm almost thinking this was a mistake to change over. Is anyone else in my area having the same issues?The upside he has called a few times to follow up. Frustrated 😞 

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1 year ago
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SassysquatchFirst activity
asked in Troubleshooting
Home internet only works with an open window/outside...

My 5G home internet gateway regularly gets me 0.5-3mbps DL and maybe 0.5mbps UL when placed pretty much anywhere in my home. The best spot i’ve found is a specific windowsill that, if i’m lucky, will get me a tiny bit more speed. The thing is, if i open the window it’s sitting on I suddenly can connect to high band 5G and have seen speeds of anywhere from 20-100mbps DL and 5-20mbps UL. Closing the window will near instantly disconnect me from 5G. This was not an huge issue, as i like keeping my windows open in the summer, but now that we are hitting freezing temps, it’s no longer possible. The only solution i found was to leave the gateway outside, on my porch which get’s me much better speeds, but it remains sketchy as it’s on the first floor of my home and i cant get it any higher up. The internet has told me it’s due to a special type of glass used in my home that blocks high-band 5G signals.Can anyone think of a solution to this problem? it’s either 5G or DSL here, and the DSL, whi

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1 year ago
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