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A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3055 Discussions
Z
zgsRookie
asked in Gateways and devices
Some websites won't open only when using wifi

I just got my home internet yesterday and I had a heck of a time getting everything to connect right and work. This device barely qualifies as a router.The current problem I have is that on my two tablets and phone, some of the websites I try to go to won’t open. If I turn off the phone’s wifi and use mobile data, all of the websites open fine. My computer that’s wired to the router finds all the sites with no problem. When I unplug the cable and switch the computer to wifi, it can’t find the same sites that the wifi devices can’t find. I’ve restarted things over and over and created new networks that are 2.4 only or 5Ghz only and with WKP/WKP2 rather than the WPK3 option. I even unplugged and restarted the modem/router in case rebooting wasn’t enough. What could cause some websites not to open only when using a wifi connection to the router?

2
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1 year ago
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lorelaigilmoreFirst activity
asked in Troubleshooting
No connection, white X in yellow circle

I have had no connection for over 24 hours. I have rebooted, unplugged, and factory reset my tower and there has been no change. This is the 4th time this has happened in just over a year. I rely on this internet for my work since I live rurally, and customer service has been no help. Does anyone here have any solution(s)? Should I have my tower replaced?

4
A
1 year ago
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HavatampaFirst activity
asked in Troubleshooting
sudden nat type change

Been using TMobile Home Internet for quite a while now and I've always had a Moderate NAT which is perfectly fine with me. Today, however, I open up Warzone and notice it's strict. Strange. Reboot the gateway and ps5 and try again - still strict. No recent updates that I know of and I didn't change anything. Last night it was fine.

1
A
1 year ago
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youngfoolayFirst activity
asked in Troubleshooting
DO NOT GET T MOBILE. INFO FOR GAMERS. It Doesnt work AT ALL

I got the 5g Gateway and I cant do anything i Need to. I cant Play On My Ps4 OR Stream On twitch. It Says My NAT Type is “type 3” my Ping is EXTEREMELY HIGH On everything. I Only Switched to this because AT&T goes out every time it rains and takes forever to come back on. THIS SERVICE IS EVEN WORSE. id rather deal with outages instead of nothing working at all. This Service is a COMPLETE rip off and I would NEVER recommend it to ANYBODY IN THE WORLD. I've Only Had it For a Few Hours and I've been frustrated Ever since I turned it on. This Has been the worst  Internet experience I ever had in my entire life. 

1
L
2 years ago
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Dr MaryFirst activity
asked in Plans and Services
Help! Before I open the box, is it true this T home internet will replace my Spectrum service or should I return it.? I'm hearing negative reviews!

Would love to hear from anyone who has it and how it works! 

5
S
2 years ago
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sfriedman451Rookie
asked in Troubleshooting
why did my gateway suddenly change server location?

Usually my internet gateway gets it's signal from Orlando. This helps direct it to local content, especially when I try to watch live content on my PBS feed. Lately I've noticed that it seems to randomly change locations. Right now it's getting signal from Tampa. What gives here? Has anyone else experienced the problems with live PBS broadcast telling me I'm out of area?

3
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1 year ago
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EAdams13First activity
asked in Gateways and devices
logging into Internet gateway

Trying to connect to my configuration page of my T-Mobile 5G internet gateway.  It takes me to a page with information but no access to login as admin and update configurations.  Please assist.  What am I missing? 

5
H
6 months ago
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nyirishman1877First activity
asked in Gateways and devices
TMOBILE 5G HOME INTERNET FAILSAFE

I just subscribed to the T-Mobile 5G Home internet service.  I ordered the service to be an automatic failsafe backup when my Altice home internet happens to go down for whatever reason. So when I lose internet from cable. The T-Mobile gateway kicks in ASAP.What is the best and easiest way to set this procedure up?I want to connect my Arris cable modem to one of the ethernet ports on the back of the T-Mobile Gateway device.  Then run another ethernet port from the second port on the back of the Gateway to my NetGear Orbi wireless router. If NOT I will just send it back and get a NETGEAR LTE modem  Thank youHave a nice day

8
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1 month ago
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gio7707Speaker
posted in Troubleshooting
This why I signed up with TMHI

Title should say :This is why I signed up with TMHI !!And this is the bill from my previous internet provider , insane   

2
G
2 years ago
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jack50First activity
asked in Troubleshooting
Why is my internet connection SOOOO poor?

My T-Mobil internet connection is horrible!  frequent freezes, lost connections, weak signal, and slow computer response has become the norm!  What the Hel…is going on?.  Was better than this when we started! Now we need to rely on antenna reception for uninterrupted viewing!  When is this going to be fixed? 

1
R
2 years ago
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WhoDatWayneFirst activity
asked in Gateways and devices
Can't reconnect to T-Mobile Gateway but I am connected to the wifi?

Hello! For the last week, I have not been able to connect to the T-mobile gateway. I keep trying on the app and it keeps saying setup device or log in if already set up. Well, I have been set up for several months so I click to log in. When I do that, I get that I need to reconnect to the TMOBILE wifi which I am already connected to.In short, my devices can connect to the T-Mobile wifi and surf the net but I can’t access the gateway.

1
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1 year ago
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c.limardoFirst activity
asked in Troubleshooting
how do i apply for a ups for my new TMobile home internet?

I read that TMobile will supply a UPS backup at no charge. Is this true? If so, how do I get one?Thank you

1
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2 years ago
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LogantFirst activity
posted in Plans and Services
5G home internet - connection innteruption -support contacted

We started our 5g home internet with T-Mobile about 6 months ago, it was working fantastic for about 4 of those months. Last month near the very beginning we started having an issue where all of our devices are connected to the modem, but no internet connection is available, the only fix we have is to unplug and restart the modem. We called support yesterday, they told us about the new 2022 modems and that many customers have been calling in with this issue. After getting our new modem yesterday we still have the same issue every 30 mins a break in our internet connection begins and we need to re-start our modem. I called support again this morning to which they again said many customers are having this same issue. When I heared that a bell went off, "T-Mobile has a massive server or processing error with all of these modems, not just the old one we were dealing with." They proceeded with the basic turning the router off and powering it back on, the support told me he was doing some so

9
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1 year ago
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LogantFirst activity
asked in Troubleshooting
5G home internet - interruption of connection -support was contacted

We started our 5g home internet with T-Mobile about 6 months ago, it was working fantastic for about 4 of those months. Last month near the very beginning we started having an issue where all of our devices are connected to the modem, but no internet connection is available, the only fix we have is to unplug and restart the modem. We called support yesterday, they told us about the new 2022 modems and that many customers have been calling in with this issue. After getting our new modem yesterday we still have the same issue every 30 mins a break in our internet connection begins and we need to re-start our modem. I called support again this morning to which they again said many customers are having this same issue. When I heared that a bell went off, "T-Mobile has a massive server or processing error with all of these modems, not just the old one we were dealing with." They proceeded with the basic turning the router off and powering it back on, the support told me he was doing some so

3
8
10 months ago
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wirelessmikeRookie
asked in Troubleshooting
Fastest Speed

Whats your fastest speed test on your T mobile?When i had the Nokia i was able to get 729 mbs DL / 54 mbs UL. with Arcadyan 579 mbs DL / 35 mbs UL. 

3
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2 years ago
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lajFirst activity
asked in Troubleshooting
Private/Incognito not supported message - faulty

While attempting to pay my bill a “Firefox incognito mode is no longer supported page appeared”. My First impression was that incognito mode was not used and found to be true upon investigation.  Yet the message continues to appear even when a standard window is used in windows 10. However, this issue turned out to be more flawed than initially thought. When Firefox is used in Linux no such message appears at all. Even worse how does TMobile hope to contend with modern firewalls that may shut off CDN networks that are found to be dealing in malicious content. Perhaps marketing should rethink this. Often these scripts attempting to force openness are misinterpreting privacy settings. Besides its safer to allow privacy anyway.

3
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1 year ago
MisterK
MisterKHelper Level 1
asked in Gateways and devices
Arc Gateway Mesh Extender?

Supposedly the Arc Gateway can be extended with a mesh network. Has anyone done this? What is the hardware needed to extend?

5
S
2 years ago
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PlizarFirst activity
asked in Gateways and devices
Stop code: DPC_WATCHDOG_VIOLATION

I recently installed a T-Mobile Gateway 5G router to use for my home internet. I am having a problem connecting my PC to the internet using my t-mobile wifi connection. My computer will find the T-Mobile signal but when I try to connect I get a blue screen and an error messsage “Stop code: DPC_WATCHDOG_VIOLATION”. Then my PC will shut down then restart.When I uninstall and then reinstall the network adapter and drivers it will allow me to connect a few times and then eventually I get the same result, blue screen watchdog error then restart. When I use the same PC and another wifi connection (Verizon Jetpack or phone hotspot) it works fine.Also I have another PC that will connect to T-Moblie router just fine. Has anyone else had the same issue? 

7
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1 year ago
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JimkinazFirst activity
asked in Troubleshooting
Close Verizon Tower Interferes

We have 3 bars on out T-Mobile 5G Gateway but our devices display no Internet connection. A Verizon tower is very close to out location and is interfering with T-Mobile. We have moved the gateway all over the place, turned off and restarted all devices a number of times. Has anyone solved this problem?

1
drnewcomb
Pillar
2 years ago
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CornflakesFirst activity
asked in Gateways and devices
tp link model tl-wa850re extender setup with 5g home wifi

Wifi extender use to work with att u verse home internet.  I have a few of them tried to set up with  t- mobile 5g wifi home internet and now they can't connect.  Tried different home WPA security setting still no luck.  So do I just need to buy newer type wifi extenders with 5 g or is there a simple type work around.  I read mesh this and that over my head really.  So can any one recommend wifi model extender that has been tested to work?  Thanks in advance

2
iTinkeralot
Pillar
1 year ago
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Max300First activity
asked in Gateways and devices
New 5g gateway

How to get the new 5g gateway device ? I have the old one I have keep tuning it off from time to time. how can I get the new device?

1
iTinkeralot
Pillar
2 years ago
I
iwtrsFirst activity
asked in Troubleshooting
Julie

I signed up for TM internet in the summer. The sales lady who said she was in TX said I would have excellent service and connection.  I called many times and get a save you place in line, someone will call you back in 30 minutes.  NOT TRUE    only two people that I ended up speaking to at TM tried to be helpful.  I had to get a new eSim card and now I cannot get a hold of anyone because the new card doesn't work. I think I made a mistake with this trial, and it is only a trial, going from my previous sucky internet service to this one.

1
I
2 years ago
S
SnooooopySpeaker
asked in Troubleshooting
Location Detection . . . .

I can no longer use my state’s lottery website on my desktop since getting T-Mobile internet.  Not when using Chrome or the Edge browser.  (The desktop has Windows 10.) They can no longer detect I am in my state.  Nothing I tried fixes the problem.  Yet I can use the website on my cell phone, which has T-Mobile.  Why can the website detect my state location on my phone and not on my computer?

3
S
2 years ago
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JohngonFirst activity
asked in Gateways and devices
Minecraft: Anyone having Multiplayer connection issue/solution?

Hello T-Mobile Community, Are others having issues in Minecraft connecting to Multiplayer games with people on the same wifi?  If yes, did you find a solution to help you connect to other's Minecraft multiplayer world? If no, T-Mobile can you please fix this connection problem? Best regards John

3
V
1 year ago
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Mdenson50Rookie
posted in Gateways and devices
Connecting Smartplugs and the KVD21 Gateway

After many many many unsuccessful tries at connecting my Teckin SP10 smartplugs to my Arcadyan Technology Corporation KVD21 I have come up with a solution. The solution involves the use of two cell phones but it works:Borrow a friend's cell phone and set up a hotspot that is 2.4ghz. Do not use your phone since your phone will be used to add the smartplug. On your phone connect to the hotspot set up in step 1.  Open the app that adds your smartplug, for example, I use Smart Life (a free app). I believe that VESync and Go Smart will work just as well. Follow the directions to add your smartplug. For me this involved connecting to the network from step 1, resetting the device, putting it into setup mode (press the power button for 5 seconds), and insuring a rapid blink. The App should find the smartplug even if you have to add it manually. Test the smartplug and update it. Currently the Teckin Smartplug wants to update to version 1.0.8 (I think). THE UPDATE IS A CRITICAL STEP. Wait approx

1
M
2 years ago
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