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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3100 Discussions
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HemDFirst activity
asked in Gateways and devices
tp-link router connected to tmobile gateway

I need to connect my tp-link wifi router to tmobile gateway. This is necessary to manage QOS, content filtering etc which is already setup on router but not available on tmobile gateway? How can I achieve this type of connectivity? Thanks.

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iTinkeralot
Pillar
1 year ago
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corwyn.displeasedFirst activity
asked in Gateways and devices
Arcadyan KVD21 Will not connect to internet on Band N41. N71 works fine

I’ve called the customer support hotline 4 times in the past two days. I lose all internet when my gateway connects to band N41. If I try to block the signal using stuff like aluminum foil and walls I can get it to reconnect to N71 for a little while, but then it will reconnect itself to N41 again and I'll lose internet all over again.Can we PLEASE get channel/band locking on gateways! I will continue going through warranty replacements, costing T-Mobile money, if yall see no reason not to give customers what we want.

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iTinkeralot
Pillar
1 year ago
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Frustrated home internet userRookie
asked in Troubleshooting
had great internet service and now it sucks

I am posting this message here because when I call the phone number nobody seems to care that you're about to lose my business. I have been a T-Mobile customer since 2003. I got the T-Mobile home internet last year sometime and it was amazing I was averaging about 200 Mbps. However, the week of Christmas that all changed. At that time my internet slowed down to somewhere between.67 and sometimes as high as about 20. I called to complain and I have spoken with several people in the office. However when I call for tech support what I'm getting is customer service. Everyone I talked to is very nice and they repeat everything I say back to me very nicely as if they heard what I was saying but they are not fixing my issue. The first thing they did was try to replace my gateway since it was almost brand new I knew that wasn't the issue but I tried it anyway. That of course did not work. When I called back and demanded that they do something they figured out that there is an error on my tower

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G
1 year ago
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marlon3320Rookie
asked in Gateways and devices
T Mobile internet blocks a web page, pacer.gov

How do I unblock pacer.gov in my T Mobile internet. I can connect on the same computer when tethering to my phone but it locks me up when I use my T Mobile internet. http://192.168.12.1 no longer lets me modify the modem.  Is there a firewall that I can turn off?

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1 year ago
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corvairbob65Learner
asked in Plans and Services
t-mo modem questions

i just got the square modem /gateway today and i need had to not only change the default on the modems passwords but a few other settings. so how can i get into the setting on this modem? a few years ago i tested the round white or silver one they called a trash can and i managed to get into the settings but i forgot how to do it. my netgear router has an ip address for it so i guess inac enter that and see but also what i need to get are the ports it uses. i have cameras and they are now connected to the netgear router and the t-mo modem is also plugged into my network and that network is plugged into the netgear router/modem. i kind of figure i will not be able to see my cameras when i’m away from the home but when i’m at home i want to see them. at this time i see 5 foscams but i can’t see the dvrs or nvrs so if i can figure out the default port or i can get into the t-mo modems settings and change the port then i may be able to configure the cameras on my phone. thanks

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1 year ago
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NarFirst activity
asked in Troubleshooting
Can't chromecast streaming services on T-mobile Home Internet

I m having problem casting netflix or youtube or any streaming services on T-Mobile home internet. I had no issues when I was on Cox internet. I've reboot my phone and the chromecast.  I can mirror cast my phone screen but just can't cast any streaming services. Whenever I try to cast it, my tv screen goes dark for a few seconds and then it goes back to the Google chromecast screen saver. Not sure what else to do. Has anyone had this issue? 

28
B
1 year ago
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MugsyFirst activity
asked in Troubleshooting
"INTERNAL BATTERY LOW POWER"

NOK 5G21 GATEWAY - "INTERNAL BATTERY LOW POWER" Warning message displaying. How do fix this or does it mean my battery is garbage? 

1
2
1 year ago
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Mr.joneRookie
asked in Troubleshooting
tmobile home internet and samsung tv plus

I just received my new tmobile home internet gray 5g gateway. All internet items work great! Even all the apps on my Samsung tv. All except for the Samsung tv+ app, it lags and says "there was a problem trying to play the Samsung tvplus channel. Check your network settings and try again later". Anyone have any idea why this is the only app on my TV that won't work with my new internet? Just for more info; Hulu, disney+, prime,  and YouTube all work great, on the same new network.

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1 year ago
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marshamaFirst activity
asked in Gateways and devices
home internet frequency bands

My internet is currently set up with the 2.4 ghz and 5 ghz on the same band frequency.  On the app I added a new band for 2.4 but when I try to connect to it, I receive an error saying unable to connect.  

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1 year ago
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NoTVFirst activity
posted in Troubleshooting
No TMobile service for Christmas!

Thanks TMobile for a no service Christmas starting last Thursday through some unknown time next week. My business, my wife’s college, no sports, movies for the second time in two weeks. If you like dropped calls then you came to the right place. Slow to no internet the new TMobile motto, lol. Did I mention no security system access, no Alexa(music) and more. Return to Xfinity 2023. 

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1 year ago
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gwalkerRookie
asked in Troubleshooting
Downgrade to WPA2

How do I downgrade to WPA2.  I am not tech savvy.

8
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1 year ago
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TheMilkMannFirst activity
asked in Troubleshooting
anyone figure out a solution to the NAT/UPnP issues when gaming on a PC?

to the peeps with Tmobile Internet.. i tried it out and its fast at my house. i get around 400 down and 30 to 40 up and i have a tower very close. i have tried it for almost 2 weeks with zero issues..until today. dayz will not work because of the NAT/UPnP issues with the gateway...i plugged spectrum back in and it worked perfect….before i cancel the service, i wanted to see if anyone here had any experience with it and is there a fix? its too bad, cause other then this i love it..but my son and i are huge PC gamers… Thank you

1
iTinkeralot
Pillar
1 year ago
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GoixizFirst activity
asked in Gateways and devices
sagemcom in bridge mode. to avoid 2xNat

Anyone succesfully configured their gateway in bridge mode.  currently my deco 6e mesh is limping on access point mode 

1
bocaboy2591
1 year ago
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nbiFirst activity
asked in Troubleshooting
5G Home Internet: IPV6 with Asus RT-AC68U

Does anyone have IPV6 working with the T-Mobile 5G gateway feeding packets to an Asus RT-AC68U router?I do have this working for IPV4, caveats on double NAT notwithstanding.Can’t seem to get IPV6 configured properly on the RT-AC68U. “Native” mode doesn’t work at all. “Passthrough” sort of works (devices get addresses via SLAAC) at first, but blows up due to a MTU issue (router bug?).If you have it working please share how you configured it and what your firmware revision is. Many thanks.

8
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1 year ago
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vfward6Rookie
asked in Gateways and devices
repeater not connecting to gateway

My canon printer wouldn’t prompt for a network password on my T-Mobile gateway and I read here that a wifi repeater would do the trick. I have tried setting it up several times (resetting in between attempts) and the only time the “connected to host” light will light solid is if I connect with an ethernet cable (but that messes with all our device connections). What is the fix to get it to communicate? Power is on, Wifi light is on, and the indicator shows it’s connected to the internet, but there is no connection to the host. Does that even make any sense?

16
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1 year ago
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magenta10308639First activity
asked in Troubleshooting
Why does our 5G home internet go out when we are away from home?

Our T-Mobile home internet works well while we are around home with very few problems. But if we are away from home more than a few days, the internet goes out as evidenced by my no longer being able to check on things like Blink cameras, thermostats, and garage door opener. To get it going again, i have to turn the gateway off then on again. What gives? It can go for weeks or months if we are home and using it without needing a reboot. Three days ago, I got a neighbor to go in and restart the gateway and I've been checking it every day and now internet is down again. I suppose I could put it on a timer so the power is cut for a minute each day but not sure that would work since there is battery backup. Any suggestions? If we can't get this problem solved, we may have to switch back to cable which used to be terrible here but has supposedly improved greatly since we switched to T-Mobile.

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1 year ago
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Doom_1Rookie
asked in Troubleshooting
Fifth unit works…..Fast 5688W

On my fifth unit in a month. The constant rebooting is gone. Has worked a week without any issues. firmware ver SGJi10105-1.1.52 . Another plus’s all gaming issues my kids were having with steam are gone as well. Speeds are excellent, no complaints. I’m convinced the hardware is the problem, as others have experienced. You need to get one of the units that work. Either an updated firmware or hardware component update. Working in electronics for 40 years I’ve seen this first hand before. 

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iTinkeralot
Pillar
1 year ago
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KevoFirst activity
asked in Gateways and devices
T-Mobile Home Internet Account Constantly Disconnects

My T-Mobile Home Internet app constantly disconnects.  Each time I open the app I’m prompted with a statement “let’s get you reconnected” and if it does connect on occasion I see there’s an “X” for the connection to the internet.  If I reboot the gateway I sometimes can login successfully but the next time I attempt to access, I get the “let’s get you reconnected” message.  Anyone have any thoughts as to what might be happening and how to resolve this issue?

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iTinkeralot
Pillar
1 year ago
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emanlolFirst activity
asked in Gateways and devices
strict nat type console

On my Ps4 certain games (call of duty games like warzone) are saying I have a strict nat type and I can’t connect to data center I already contacted the developers of the game and their telling me to contact tmobile which I already did and they said they can’t fix the issue. Anyone know Any other fixes? Port fowarding can’t work on tmobile.

6
iTinkeralot
Pillar
1 year ago
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StephanBFirst activity
asked in Troubleshooting
help

I accidentally hid my network does anyone where how i can find it

15
iTinkeralot
Pillar
1 year ago
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GramChrisFirst activity
asked in Gateways and devices
5G Gateway & 4G LTE CellSpot

I need to have an email from T-Mobile to get my questions to the person who can actually give the correct answer. I have spoken to a Manager & 4 techs. I now have conflicting answers to  my 3 questions.Will the Gateway properly function at our house or not? Obviously, I don’t feel comfortable putting that address on this forum. Where is the closest tower to our house. One tech says northeast & one says southwest. The Gateway is giving us better internet than our previous company,  But, not connecting properly to the CellSpot. 4 says when ongoing repairs are done, it should. 1 says no way because of issue #1, 

4
bocaboy2591
1 year ago
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tmhotspot5895Speaker
asked in Troubleshooting
Is there anything "special" about Home Internet? Data care? device? T-Mobile?

Have Home Internet black box.  Uses 5G.  BADLY.  Much discussion in a different topic but short answer is 5G sucks, 4G has tons of speed.I’m curious whether ANYTHING would care if I pulled the SIM out of the black box, and stuck it in a spare 4G (unlocked I think) phone and used the phone hot spot?  Does the Home Internet set that any differently than the hot spot from the black box?OR, if I took the SIM from the black box and put it in a Nighthawk M1 (hopefully also unlocked) that does 4G?OR, does something in the bowels of T-Mobile care and throw a hissy fit ‘cause I’m not using the black box that doesn’t work?I’m not looking for a lot of technical explanations, just whether or not I can DO either of those things without having a problem - presuming either will even work.

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1 year ago
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PauserFirst activity
posted in Troubleshooting
has anyone heard if tmoblie is working on improving their internet connection?

I lose my internet connection several times a day.  As a work from user, I need a stable connection.  I'm told that it's because TMobile added to many customer to their limited space.   I'm now 3 hours without internet -- and this is just today.    As I say EVERY time I talk to support and to EVERY person I get shuffled to.... Yes, I have rebooted, yes it's happening in all my devices, yes my box is near a window, yes my connection says it's excellent..... So exhausting.  Doesn't anyone from T-Mobile even pay attention to this community and see so many are having the same problem.  

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bocaboy2591
1 year ago
7
79AGRookie
asked in Troubleshooting
KVD21 Routing

Can the routing be turned off on the Arcadyan?   If so, how?  I basically just want to use it as a gateway for my existing router.  

7
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1 year ago
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HeissmanFirst activity
asked in Troubleshooting
home internet .

I am like 1 mile and half from tower according to placement app . I get only good or weak . Xbox 1 s is slow phone . Is slow . If I put a laptop on slower.  I did the off on and move around . In the military if I was that close I would over modulate radio waves echos . But if I'm close I should have very good to excellent signal . It is beginning to be like  my phone line internet . No good for auctions on ebay . Lost lots of income from internet . Anyone else . Thank you sgt heiss

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bocaboy2591
1 year ago
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