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A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3050 Discussions
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Steve-n-GeorgiaFirst activity
asked in Plans and Services
T-Mobile Internet - $200 Pre-Paid Mastercard - STILL WAITING

I switched to T-Mobile Internet over 3 months ago. The $200 Pre-paid Mastercard within 10 weeks was an incentive that led to me making this choice.  It has been 12 weeks and I have not heard a thing.  Has anyone had a similar experience?  I am preparing to switch back to my previous provider if this is how they treat customers.

6
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5 days ago
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AlgranthamFirst activity
asked in Troubleshooting
connection?

Everything in my house connects to my T-Mobile internet but my son’s television and iPad.   It shows it’s connected to the internet but will not actually work.   What could be wrong?  We’ve had the system for 11 days and it’s never once worked for him.  

0
A
2 months ago
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RobInHaverhillMAFirst activity
asked in Gateways and devices
Advanced functions in app

The TLife app is a POS.   All advertisements.   You can’t find internet connectivity information easily and, when you do, it’s basic stuff that’s basically useless.   When is TMobile going to release an app that is useful and helps to manage the Gateway network?    The Gateway itself is definitely not ready for prime time.   It keeps dropping connections to my devices and its performance is erratic to put it mildly.   I have been a satisfied TMobile customer for about 3 years and now I’m starting to regret becoming one.

0
R
2 months ago
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aksharpFirst activity
asked in Troubleshooting
Worsening ping over time while gateway is left on

I recently got TMHI and the Arcadyan G4AR gateway. I've noticed that whenever I leave the gateway on for an extended period (4-12 hours), the latency gradually worsens. When I first start the gateway, the ping is 60-80ms with jitter less than 10ms. However, after a few hours, the ping suddenly increases to 100ms or higher, sometimes even reaching 500ms+, with jitter around 200ms. Restarting the gateway resolves the issue, and the ping returns to the initial 60-80ms range with low jitter which makes me think its a gateway issue. I have to constantly restart the gateway, which is inconvenient. Is this a known issue with the G4AR gateway, and is there a way to fix it without frequent restarts?

0
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2 months ago
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pippylong999First activity
asked in Plans and Services
Locations of Wi-Fi

I want to know is there a place on your website that can let us know what locations are internet ready?  Looking for internet for Maryland, Essex area.

1
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2 months ago
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clousmithFirst activity
posted in Gateways and devices
sick

I’m sooooo sick of this gateway & mesh I could puke.  Goes off at least 20 times a day.  When I find a good internet company this will be history.  No amount of “help” on phone helps.  Smh.  

1
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2 months ago
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Usera9202First activity
asked in Troubleshooting
Internet setup

Cannot set up internet gateway either automatically or manually. What is next?

0
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2 months ago
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KwildhartFirst activity
asked in Gateways and devices
gateway login

Has anyone had issues logging into gateway.  I try and it wants me to log in but I am already connected and it won't let me access. When I catch it at the right time it won't let me see devices logged in.  Wants me to log in again and won't go any further.  Again I am already logged in to wifi and gateway. 

1
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2 months ago
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kenth68First activity
asked in Troubleshooting
TMobile Home Internet

My Home Internet is unusable for more than 16 hours a day. From about 7AM to Midnight the Internet slows to a crawl. It averages about 500K down or worse. Not even 1 MB down! From after midnight until morning, the speeds jump to anywhere from 25MB to 50MB. It works great. Unfortunate I sleep at night like most people. It doesn’t matter where I position the device. It doesn’t appear to be a connection issue, the connection shows from Good the Excellent and doesn’t change from day to overnight. Same type of connection. It seems to be throttled severely during the day. Either it’s severely throttled or it’s WAY oversold. Does anyone else experience something like this? There’s no point in continuing the service if it’s unusable.

3
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2 months ago
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German197507First activity
asked in Troubleshooting
won't turn on poket wife

Hi I just only turn on the pocket wifi but don't turn on 

0
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2 months ago
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David-in-AZFirst activity
asked in Troubleshooting
Problems with streaming Hulu Live TV

I have used T-Mobile for 3 years. As I live in a rural area, my only other options are local wireless (very slow) and satellite (slow and expensive). I have used Hulu Live TV for 9 months with no problems. Suddenly this week, Hulu has stopped working due to IP address changes with T-Mobile. I have apparently moved to San Francisco, San Diego, Las Vegas, and Phoenix in the last few days. I have contacted Hulu to reset my IP address several times, but I am getting tired of doing this. Why is this a problem after 9 months? Why can’t T-Mobile give me a static IP address?

5
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2 months ago
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RG2024First activity
asked in Gateways and devices
d link wi fi extender

I have a dlink wifi extender, can i pair this with my t mobile gateway? 

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2 months ago
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DRISCOLL0424Novice
asked in Gateways and devices
T-mobile -- White mesh -- can't get it to pair -- have tried everything!

No matter what I try I cannot get the white mesh disks to pair.I have spent hours on the phone with support...I have reset factory reset my gateway, the mesh several times...and all it does is blink white.  They have sent me knew ones… same result.  I don’t know what else to do that this point.  Does anyone know how to fix?Thank you!

15
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22 days ago
RickyFish
RickyFishFirst activity
asked in Gateways and devices
NEW Arcadyan TMO-G4AR can't split bands

I am trying to lock my WiFi output to only the 2.4 Ghz band and turn off the 5.0 Ghz band.I see where to select this in the App, where it gives three options: Automatic, 2.4 and 5.0.I select 2.4, it confirms my selection, and goes offline 90 seconds and says the change was successful. But when I look at my WiFi output, it still shows it as Automatic with both bands selected. It won’t shut of the 5.0 band.Problem is, some of the devices on the far side of the house like ROKU which work on both bands will lock on to the 5.0 which barely has a signal and will ignore the stronger but slower 2.4 signal. I need to shut of the 5.0 signal completely so only the 2.4 signal will work, and this new gateway will not do that. My old Arcadyan gateway did this just fine.I even tried creating a second WiFi network, but that did the same thing.

0
RickyFish
2 months ago
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Mking3First activity
asked in Troubleshooting
Missing records

I just checked my text/call logs and I don’t see a number that I’ve texted multiple times.  The number shows up in my call log, but literally nowhere on my text log.  Both phones are iphones.  Is there something that I’m not aware of that this number doesn’t show up?

5
gramps28
Pillar
2 months ago
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ItalationFirst activity
asked in Gateways and devices
Printer shows OFFLINE and cannot print

Hello to all,I just configured my 5G gateway for internet, and also configured the printer to that gateway. It says connection successful. But unfortunately I cannot print. I go to my computer or to my laptop and they both say Printer Offline.I tried creating a second network with 2.4ghz but it didn’t work. I tried restarting everything, removing the wifi settings and putting them again, but nothing works.What can I do? The printer is HP Officejet Pro 7740.Thanks!

5
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2 months ago
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Ted81Novice
asked in Gateways and devices
How to update devices with new Wifi Router login details?

I have been updated to the new white T-Mobile Rectangular Wifi gateway. How to update devices with new Wifi gateway login details?

0
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2 months ago
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koss1000First activity
asked in Troubleshooting
Slow Home internet

So the internet was down for the first time yesterday morning. I called in and was told they were activly working at the site and be patient. It came up a few hours later at about 4 meg down for the day. I figured well they have it on a bandiaid so atleast people can check email etc. Today its still running 4 meg down. I usually get 300 500 down or more. So whats the scoops? Silver Springs Nevada. Only one site out here for T Mobile 5G home internet and its been stellar till now.  

4
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2 months ago
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TlbruleyFirst activity
posted in Troubleshooting
is it fair to reduce your speed when its congested ?

T-Mobile explained during congestion times they reduce home Internet speed and in my case I can't stream . I do feel I'm wasting my money with these jokers and have paid off my phones to venture to a new carrier maybe at&t or Verizon not sure but more than frustrating. 

1
drnewcomb
Pillar
2 months ago
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BMWBOBFirst activity
asked in Troubleshooting
Gateway doesn't remember password

When I first setup network I could log into T-Life App on my iPhone with face recognition and access the Gateway without entering the password. Now I have to enter password every time even though the remember password is checked and I’m logged into T-Life app. 

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2 months ago
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Haggermaker1509First activity
posted in Gateways and devices
Agent needs to be commended!!!!

TMobile is VERY lucky to have Nick at the Bellingham, WA call center!!! After not having internet connection for almost a week and was being told that “engineering was working on pushing something out to our tower” by numerous agents (June 6 through June 10, 2024) and by troubleshooting there were no good results.  We were almost ready to cancel everything we have with TMobile and go back to Spectrum and ATT.  (We missed 2 games of the NBA playoffs, btw). I tried my luck once more last night (June 10, 2024). I was lucky to get connected to Nick at the Bellingham, WA call center! After him actually taking the time to listen to me and him researching every possible reason (for almost 2 hours!) we had internet/wifi up and running! He is awesome!!! Do you hear me??? AWESOME!!!!!! I told him that we needed to be friends! I want him on speed dial!!! He seriously needs to be commended for his patience and knowledge!! Please pass this along to him and his management/admins!!! MUCH gratitude fo

0
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2 months ago
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Big Bad DogFirst activity
asked in Troubleshooting
Radically different speeds on the LAN side of the moden/router.

I started off this adventure in January, I started off with with the Home internet step.First think I realized that there was no port forwarding, Static Ip, and VPN available.  That wasn’t going to work for me.  BUT I had also noticed another issue I couldn’t explain.  (I will explain with the next part.)So I moved up to the business version of the internet.  I was told I could do all of the things above with out a problem.I live ½ a block away from the 5G tower, I get a VERY strong solid signal at all times.  So no issue there.I currently have an Inseego modem FX3100. (I have tried 2 of the 2000 series as well)I am only using the inseego for all routing needs, wireless and wire.  (no other router involvement) The problem that i am having is that every device connected to the inseego gets radically different speeds.  This doesnt make a difference if it is only 1 device connected or multiple  they are dramatically difference.  Some will get 400 down, with 96 up,   others get 600 down wi

0
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2 months ago
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PNW GeekFirst activity
asked in Troubleshooting
Does T Life Require an Internet Connection?

My Nokia 5G21 went down around 9:50 am, 6/10. I tried to get to the router via the new T Life app that is replacing the T-Mobile Internet app and it wouldn’t connect to the router; it looked like it was trying to sign into the internet over the bad connection.  Does T Life require an internet connection to sign in and then allow you to access your router? If so, that is a fatal design flaw and you need to keep supporting the T Mobile Internet app.

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1 month ago
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GregOnSyncUpFirst activity
asked in Gateways and devices
Where is SyncUp's cpu reset?

I know a code reset is a basic control on engine cpu code dongles. I haven’t found the menu item on SyncUp but I’m a newbie reading a cpu code on SyncUp. Anyone?A reset is commonly done to troubleshoot whether a code “sticks” since most are glitchy. Examples: a dirty or corroded connection, an erratic short from cracked cabling, which is easily diagnosed by doing a reset.Greg

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2 months ago
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rebop24Helper Level 1
asked in Troubleshooting
Cookie issue with Community!

Hi folks,New to T-mobile but not new to compiuting or cellphones. Been online since 1986 (not a typo), but this one baffles me. Everything T-mobile is working including all iPhone apps and all browser sites EXCEPT here in Community! Everything T-mobile is whitelisted and cookies accepted, but when I try to login here after signing in it crashes with the following screen shot. To get here, I have to use a private window. It definitely appears to be a cookie issue. Yet ONLY with community.I have turned off pop-up blockers, trackers, etc yet still does this.The worst is after a few tries, I am locked out of my T-mobile account for 24 hours.Can anyone help?Thanks!~Bob 

11
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2 months ago
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