Skip to main content

Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3065 Discussions
K
Kiko_ppFirst activity
asked in Plans and Services
Transfer from one person to another

Can I transfer all five of my phone lines while under contract with T-Mobile? I am currently on the Magenta Max plan. Will I still be eligible for the discount? I would like to transfer them all to my father he is 55+

1
gramps28
Pillar
1 year ago
C
CosnemillanFirst activity
asked in Gateways and devices
tmobile internet

Hi everyone I have tmobile internet for my office and a month ago I paused a device from connecting to the network and I forgot about it , since then I change my password and network ID.i try to connect my device again but its not letting me and it doesn't appear on the device list on the internet app.Does anyone know a solution to this or where I can see offline devices  

1
T
1 year ago
J
Jimmy1947First activity
asked in Troubleshooting
router password

If I change the router password on my phone app, will I have to change every tv in the house or will it have any effect on?

1
syaoran
Pillar
1 year ago
O
old and grumpyFirst activity
asked in Gateways and devices
Fast 5688w no 2.4 connect

my Fast 5688w internet has lost the ability to connect 2.4g devices, have tried to set separate 2.4 network but does show in network search 

1
N
1 year ago
R
RavenJFirst activity
posted in Plans and Services
payments

Is it possible to pay a friends t-mobile phone bill for them? 

1
gramps28
Pillar
1 year ago
W
WegieFirst activity
posted in Plans and Services
Internet

My next door neighbor told me I she got unlimited internet through tmobile so I signed up , they told me I was not eligible for unlimited so I went with the 150GB a month and it was almost used up in 8 days. not working too well for me so far. don’t understand why I cannot get the unlimited plan like others have.

1
gramps28
Pillar
1 year ago
A
AdkennFirst activity
posted in Troubleshooting
tmobile site problem??

Every time for the past three weeks I got to check the details of my phone or to see my upgrade options I just get this screen. Wether in the app or online it happens.  

1
J
1 year ago
R
R JFirst activity
asked in Gateways and devices
Merge networks?

I have my Motorola router connected to my t-mobile gateway because I couldn’t get most of my smart plugs, bulbs & switches to connect to the t-mobile gateway. Is there any way to make devices connected to the Motorola visible to devices connected to the t-mobile gatewway and vice versa? Or do I just need to stop using the wifi on the t-mobile gateway?

1
copz1998
1 year ago
C
Curly5281First activity
asked in Gateways and devices
Home Internet

I recently purchased the home internet and all I can get is two bars. I have moved it all over the house. What can I do to get a better signal? Will an external wifi antenna help if so what do you recommend?

1
copz1998
1 year ago
M
MrgolfFirst activity
asked in Plans and Services
Phone service

What happens if we get rid of our phone service, can we keep the home internet?

1
B
1 year ago
E
emmaus33First activity
asked in Troubleshooting
Can't access home internet settings

I just installed my 5G Home wifi gateway (firmware 1.00.18).  I am trying to access my advanced settings either through the app or the web ui but cannot.  When I click on http://192.168.12.1/home I only see the status page and a link for support, but no NOT see any advanced settings.  The app only offers limited options as well.  Where do I change the default ip range and other settings so that I can use this with my own router set up?I’ve looked online but nothing matches up.

1
H
1 year ago
J
johnborHelper Level 1
asked in Gateways and devices
which way does the air flow

which way does the air flow on the silver trash can doe sit go upward  or from the top down?

1
T
1 year ago
A
Ave27First activity
posted in Gateways and devices
Home WiFi Trouble

Anyone not have any WiFi connection to the home gateway? Every time I turn on the Wifi, I lose all sig al. Kids can’t play on tablets. 

1
copz1998
1 year ago
M
mandandyFirst activity
asked in Plans and Services
location

moving . will my tmobile internet work wherever i move

1
gramps28
Pillar
1 year ago
D
darbokFirst activity
posted in Gateways and devices
t mobile home internet

I have two problems, the gate/modem will randomly reboot itself, nothing else on the power strip does and I get a lot of lag. I like the price point, but if I have to go back to spectrum for reliability I guess I’ll need to.

1
copz1998
1 year ago
M
mattbuiltFirst activity
asked in Gateways and devices
Gateway sim card in a different router

I have read about how to add an external antenna to the KVD21 and am a little nervous.  Instead, has anyone removed the SIM card from the KVD21 and put it in a different router that has antenna ports?  Are there specific settings that are needed for this?

1
copz1998
1 year ago
B
battlinFirst activity
asked in Gateways and devices
Tmobile gateway router

I have a new T-Mobile gateway router. I need to install Comcast internet as well using this router. Can it be done ? 

1
H
1 year ago
C
CshaulbrookFirst activity
posted in Plans and Services
Unable to start new service.

I've been attempting to start new service with T-Mobile for over a week now.  Here's the problem.  I had an account with Sprint many years ago. In 2018 I divorced my ex and left Sprint.  My ex-wife kept the account with the intent to put it in her name.   Fast forward a few years.  I've been with AT&T.  I want to go over to T-Mobile but are not able to because of that old account.  My ex "thought" she had taken care of this.  This week we worked on this with Customer Service.  I was called by a T-Mobile rep and was told that the matter was resolved and that I could continue setting up new service. I worked with a rep to set up the whole package for new service.  I was told, to continue I'd have to pay off my AT&T phones first.  Thinking this matter with my ex was fixed, I went ahead and spent $1400 to pay off the phones.  I went back to T-Mobile to continue the process only to find out tonight that the matter with my ex still exists. I'm now $1400 in the hole and unable to esta

1
F
Pillar
1 year ago
M
MaryHealyFirst activity
asked in Troubleshooting
How do I retrieve my T-Mobile router password?

How do I retrieve my T-Mobile router password? 

1
T
1 year ago
G
Grandpa1First activity
asked in Gateways and devices
No USIM

So I have been having numerous issues with my gateway, so I called again because we had no internet, and the rep said she would send me a new gateway because of the number of calls and issues I had.  It arrived yesterday and I am trying to set it up.  I am getting the message “No USIM”.  I can only find one instance on line of the same message, and the replies all say, no solution was found.  What is going on?  I think I am going to have to go to another service, but we had such terrible service and customer interactions with AT&T, and neighbors are constantly saying how they don’t like their XFinity internet.  We don’t work from home, we just stream, play games, surf the web, etc..  Please help

1
T
1 year ago
A
aylonnaFirst activity
asked in Gateways and devices
WEB GUI

i am a bit visually impaired.  using the mobile app to manage my gateway is very hard for me. can someone assist with a way i can use the web instead? thanks for response

1
T
1 year ago
B
Beautifulblue3131First activity
asked in Gateways and devices
change name on device

Does anyone know if there is a way to change the name of a device that is connected to your wifi? It says on the app that if they don't know the name of your device then they use the last four digits of your devices MAC address. I can't ever remember which device is which ?

1
R
1 year ago
M
MrsCampbell89First activity
asked in Gateways and devices
shipping and billing addresses

I realized my billing and shipping address didn’t match after I placed my order the shipping Address is missing the apt number but however my billing address does will my internet device be delivered to the correct address??

1
syaoran
Pillar
1 year ago
E
Eva1988First activity
asked in Plans and Services
service address

Hi, I am needing to update my service address for my TMobile home internet, how do I do this??

1
syaoran
Pillar
1 year ago
S
Sylvia1313First activity
asked in Troubleshooting
4-got password

So I can't remember my password for my router & my wifi when I go into my account to change or retrieve password I can't cause it ask for my current password what can I do help lol

1
copz1998
1 year ago
27,807
Topics
109,547
Replies
1,307,483
Members

New badge winners

  • Curious George
    Mason87has earned the badge Curious George
  • Curious George
    twistagriphas earned the badge Curious George
  • Curious George
    TDFhas earned the badge Curious George
  • Curious George
    Wolviehas earned the badge Curious George
  • Curious George
    jekarayanhas earned the badge Curious George
Show all badges
Terms & Conditions