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A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3062 Discussions
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dave22First activity
asked in Gateways and devices
Printer won't connect

I had my my printer connected to my network with no issues for months. Out router accidentally got reset and since then my printer won’t connect stating the mac address isn’t correct. I’m using a HP printer and windows laptop. I’ve tried everything I can find in these forums and nothing is working. Please help!

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iTinkeralot
Pillar
1 year ago
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rhettc98First activity
asked in Troubleshooting
Home Internet in Knoxville TN

Been using T Mobile home internet for almost a year.  Was a Sprint customer before that.  Lately the home internet has been basically unusable.  The two times I have called I've been told tower upgrades are taking place but no one can give me a completion date.  In the meantime internet is basically unusable.   Does anyone know when the regular service will be restored?  It's very frustrating not being able to get any information on this. Respectfully, Rhett

2
iTinkeralot
Pillar
1 year ago
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jessicatrevino1978First activity
asked in Troubleshooting
pw for wifi was changed without me knowing

How do I change pw if someone changed without me knowing 

1
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1 year ago
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David KleinertFirst activity
asked in Plans and Services
T-Mobile will not honor promotion on poster hanging in store

 T-Mobile will not honor this promotion I don't know what to do

3
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1 year ago
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IvanwombleFirst activity
asked in Troubleshooting
Issue with working From home

I recently switched to T mobile internet and have been having issues with work related web based applications. I cannot gain access to sharepoints, shared folders, and other work related applications. All other webpages open no problem but just seems to be work related that is incredibly slow or I get an error stating that the webpage cant be reached/opened. sometimes refreshing the page works but it takes about 2-3 minutes to load. For conference calls and teams meetings it is great.  Has anyone else noticed this or had similar issues? 

1
J
1 year ago
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Mama1295First activity
asked in Gateways and devices
gateway lies

My gateway says internet very good but none of my devices will connect. This happens and off all day every day! I don't want to go back to my regular internet service ugh! Does anyone know how to fix this? 

4
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1 year ago
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whyioughtaFirst activity
asked in Troubleshooting
B66 and N41

I am currently connected to bands N41 and B66. I assume this is good?

5
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1 year ago
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lajFirst activity
asked in Troubleshooting
Private/Incognito not supported message - faulty

While attempting to pay my bill a “Firefox incognito mode is no longer supported page appeared”. My First impression was that incognito mode was not used and found to be true upon investigation.  Yet the message continues to appear even when a standard window is used in windows 10. However, this issue turned out to be more flawed than initially thought. When Firefox is used in Linux no such message appears at all. Even worse how does TMobile hope to contend with modern firewalls that may shut off CDN networks that are found to be dealing in malicious content. Perhaps marketing should rethink this. Often these scripts attempting to force openness are misinterpreting privacy settings. Besides its safer to allow privacy anyway.

3
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1 year ago
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GrinandbearitFirst activity
asked in Troubleshooting
unlimited mobile hotspot for tv and computers?

We really want to get rid of cox. We have unlimited nationwide hotspot on both of our phones. Do you think it would be enough to supply wifi for amazon firestick tv, a computer and ipad?

6
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1 year ago
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AwrightFirst activity
asked in Troubleshooting
power off

Modem powers off a various times throughout the day/night any ideas why

3
iTinkeralot
Pillar
1 year ago
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RanallenRookie
asked in Troubleshooting
gateway keeps restarting

I’ve been having a problem with my router restarting every 5-10 minutes. I was told to take it back and get another so I did and had no issues for about a week and now this one is doing the same thing. Any input? I have very good connection with 5g and 3-4 bars. 

2
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1 year ago
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DrDannyPhantomFirst activity
asked in Troubleshooting
Nat Type

I’m a gamer and most of my games it is Nat type 3 or a strict Nat type. How do I fix the Nat to make it moderate?:(

2
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1 year ago
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firefox111Rookie
posted in Troubleshooting
Cudy AC1200 Cellular Modem/Router with WiFi

Hello.  I purchased this Cudy AC1200 Router/Modem and got an Internet-only prepaid plan with TM. However, I can’t do services that can be had with a normal Internet connection from cable or DSL! The Modem/Router is capable of setting up DDNS, an L2TP VPN server, etc., but none of that is working!  The DDNS complains because the outside IP address is a “Private” IP.  The L2TP is NOT reachable.  I had set the Modem/Router to respond to ping from WAN but when I ping the “Public” IP addresss that is shown on the Modem/Router status, it does not respond to ping! Why is there two IP addresses shown on the Cellular status field? Example: the Public is 172.58.207.82 then there is an “IP Address” of 172.32.84.244.  AND when I check my IP Address from a whatismyipaddress.com, it gives me 172.58.207.41!!!  Why is that??? I was going to use this to replace a cable internet service to my townhouse that I’m going to put in the market.  The cable internet is going to be moved to my son’s apartment so

14
iTinkeralot
Pillar
1 year ago
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jetsetterlouRookie
asked in Gateways and devices
Eero WiFi Mesh System

I just received the new Tmobile 5g Gateway and I understand its a router as well.  How does one go about disabling the router capabilities and allow de Eero Mesh System to act as the main router?  I tried contacting the Tmobile Wifi Customer Care with the Eero support team and it was a long 2 hour conversation with no resolution?   We asked if we could speak to the TMobile Network Engineers and they said it was not possible?  Has anyone experienced this issue and can help out?   Who can I contact to get this resolved?What is the best way to setup with an Eero Mesh System?  Help 

10
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1 year ago
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WideBandFirst activity
asked in Troubleshooting
Question on Fast 5688W

New owner (one week) of Fast 5688W and so far very happy with overall performance.  Have had a few times where the gateway stops doing its thing and pops up message about “communication problem”. Waiting to see if that is gonna be a problem…BUT, my question today is: Can I leave the gateway powered up/turned on 24 hours a day, or is it better to turn it off at night?  No help on this question from the instructions in the box.Thanx for any answers!  

1
iTinkeralot
Pillar
1 year ago
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MattabusFirst activity
asked in Troubleshooting
How to use T-Mobile YouTube TV promo if I already subscribe to it?

I am already a YouTube TV subscriber.  How do I use the promo without starting a new service?

10
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1 year ago
Cooper 007420
Cooper 007420First activity
asked in Troubleshooting
Make Tmobile internet app more user friendly and more options please

is there anyway to make the tmobile internet app more user friendly and be able to recognize the dvices and the names of the phones so you know excatly what devices are on your wifi so if you possibly have a device that shouldn’t be connected you can go in and find the namefor example samsung A32 instead ofit saying D-34x because its hard to tell what device that is ! Plus theres no options hardly especially to make your wifi more secure 

1
iTinkeralot
Pillar
1 year ago
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hanlianhuaFirst activity
asked in Troubleshooting
200 PING

I MEAN HOW???I LIVE IN SAN DIEGO AND HAVING 200MS LATENCY…..LIKE HOW????? DEVICE IS NEXT TO THE WINDOW, ONLY CONNECTED TO MY PC AND PHONE, WITH 4 BAR! 

3
iTinkeralot
Pillar
1 year ago
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vickmtFirst activity
asked in Gateways and devices
Canon Printer on wi-fi needs psk number/code

Trying to hook up a Canon Image Class laser printer to new T-mobile internet wi-fi, model Gateway Fast 5688W. The setup menu on printer finds the T-Mobile wi-fi connection at the top of available network list, but then asks for a PSK code/number. What is that and where do I get it. Nothing I have plugged in there has worked. Tech support at T-Mobile is no help. 

5
iTinkeralot
Pillar
1 year ago
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grizzFirst activity
asked in Gateways and devices
connecting an HP Officeject Pro 8620 printer to the tmobile home internet device

my new tmobile home internet will not recognize my HP Officejet Pro 8620 printer; how to I connect?

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1 year ago
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NC MtsFirst activity
asked in Plans and Services
Promo Code says expired but I just received it today

I received confirmation that I could order the Amazon Echo Show and to use the provided promotion code. I went to the link, but and pasted the promo code but Amazon says “this code has expired” I just got it!  Suggestions?

59
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1 year ago
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heatherfFirst activity
asked in Troubleshooting
Project 10 million probelm

I applied and got approved for the free hot spot with project 10 million, however when I click the link in the email they sent to verify my identity and enter zip code, the box to click that I certify that I’m the guardian, the box is NOT clickable. I tried mobile, chrome, incognito, nothing works. Chat can’t help and I’ve been on hold forever. Can anyone help?

4
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1 year ago
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JohnHFirst activity
asked in Troubleshooting
T Mobile Home Internet connection drops

I recently was having connection drops with Home Internet using the Nokia cylinder modem. I know it was the modem because my external router was not dropping signal. I had contacted customer service and they allowed me to swap it locally at a store for the Arcadyn modem. The connection drops occurred about every hour for approx 30 sec to one min of no WAN access. Prior to the switch I was getting about 360/70. I am now only getting 150-200/90. Although the upload is better, my download feels about halved and IT’S NOTICABLE. After the switch I’m STILL getting drop outs although less frequently (at the moment). I still believe it’s a tower issue because it goes from “excellent” 5 bar signal to 0 instantly and I can see it on the interface of the unit when it occurs. After calling the customer service and asking if I could go pick up the Nokia unit back from the store, I was told it was okay. So I drove out to the store and the rep said “there’s nothing we can do about it. It’s already be

7
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1 year ago
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BrennaFirst activity
posted in Gateways and devices
trouble connecting wifi… still…

I had trouble connecting the WiFi to the Amazon Firestick. I got my adapter to connect Ethernet to the gateway. But, my tv shows the firetv logo and the “…” but it never moves past this screen.  please help.  

1
iTinkeralot
Pillar
1 year ago
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jsbbq22First activity
asked in Gateways and devices
Nokia 5G21 Gateway: How to set to 802.11?

I have a device that requires the 802.11b standard in order to connect. Do I have to change a setting to enable this? Thanks

1
iTinkeralot
Pillar
1 year ago
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