Elderly parents are on an Alaskan cruise currently with 10 day International Roaming plan per the rep’s recommendation. She told me that they would have data on the ship and Alaska and Canada with the International Roaming plan ($35/line or $70 for 2 lines). I confirmed twice with her and she sent a text with her “personal” guarantee.
Today, I got a text that my parent’s $80+ in international call charges for each line?? That’s close to $300 for the charges and the International Roaming. I thought for sure it was a mistake, bc I activated International Roaming before their cruise started. I messaged them to put on airplane mode while we figure this out. It’s been 6 hours and still no call from the supervisor. When I call into Tmobile, they won’t address my issue because it’s already been assigned to a supervisor.
I”m finding online that parents’ ship - Discovery Princess is NOT covered, contrary to what the rep told me. I’m not sure if this is true whether you bought the International Roaming package or not.
Help! Any advice? What is actually covered for International Roaming? If they just put on airplane mode on the ship, but turn back on while on land - do they even need International Roaming?
Any help is much appreciated!!
Best answer by drnewcombView original