International

All things related to our international coverage, partners, and features.

  • 441 Discussions
  • 1,020 Replies

441 Discussions

M
MajorGlenn53First activity
asked in International

turn off 50 GB 30 day service

How do I turn off 15 GB / 30 day international data pass?

0
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1 day ago
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GracieAllenRookie
asked in International

DATA in Alberta Canada?

We’re going to Alberta this fall - Waterton Lakes, Banff, Jasper.  We have the Magenta MAX 55+ plan which provides 40gb/mo of hotspot data on our phones.Is there ANYTHING we need to do to have our current phones work for calls, text and DATA in these locations?

7
drnewcomb
Pillar
1 day ago
T
twauson3First activity
asked in International

Inaccurate description - wifi calling benefit

Benefit Details Wi-Fi calling  With Wi-Fi Calling, you can make and receive calls and messages over Wi-Fi, just as if you were on the network. This is particularly helpful in areas where the cellular signal is weak or nonexistent (basements, rural areas, etc.), but there is a strong and reliable Wi-Fi signal. Wi-Fi Calling also lets you to call the U.S. from anywhere in the world for free! And T-Mobile phones have Wi-Fi Calling built right in. PLease exp[lain this...I was in the Philippines and used wifi calling. I was charged 25 cents per minutes. I ended up with an added $60 to my bill. This is false advertising on your website. I have been with TMobile for a while now and this is as problem for me. False adsvertising! 

2
tidbits
Pillar
4 days ago
A
alexsarnoFirst activity
asked in International

No service

Hello everyone, I am using an iphone 15 with dual e-sim. I am currently in Italy and my T mobile is not working. It always did so I am not sure what the problem is. I need help...please

5
E
4 days ago
A
alexkuhnFirst activity
asked in International

15GB one time internation data package not working

I am in Italy and I purchased a one time 15 GB international data plan package. I tried resetting the roaming the data and the cell service was before turning off the phone and after repowering the phone. The Internet speed is 0.10 MB per second which is the same speed as I was receiving before purchasing the package. I am in a major city. Please advise

4
syaoran
Pillar
5 days ago
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sassy21_grumpyFirst activity
asked in International

Does Tmobile work in Costa Rica

I have been many times and the last time we went our phones did not work it was very odd, has this happened to anyone else?

1
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5 days ago
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Satish SFirst activity
asked in International

Really Bad Customer Service

Hi,I am facing big issue with customer service and unable to find a way to lodge complaint officially. Issue started last month when I was travelling overseas and data roaming did not work for 1 specific main line. Other 2 lines I carried worked fine. I called support and they asked me to add roaming package for 10 days but even as I mentioned that I have not maxed allocated roaming hours they instructed to add additional package. After activation of the package still issue was open and support technician was asking standard questions and placed no effort to fix it. After spending multiple calls over 1 hour of my valuable time overseas issue was not fixed. Requested for someone from USA technical support was requested and agent mentioned request has been placed and will get call within 3 days. This never happened. I chatted with support on the issue and ask for refund of the data package and someone to call to fix the data roaming issues was not closed. After multiple attempts to get c

6
syaoran
Pillar
5 days ago
J
jacksonpack789First activity
asked in International

Going to Europe for 2 weeks in May. Do I need to inform you of my dates or make any other changes ?

Leaving country

2
drnewcomb
Pillar
6 days ago
B
BwayoldmanNovice
asked in International

international data on Magenta Max 55+ plan

We have been traveling extensively over the past couple of years since we converted to T-Mobile.  One great advantage is the use of unlimited data during our travel.  Understand that calls are $.25 per minute but want to make sure the data service is available in Spain and Portugal?

0
B
8 days ago
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beefstewandriceNovice
asked in International

if I suspend my line, can I fwd calls and txts to another phone number?

I may be suspending my T-Mobile line while living abroad for a few months.  While there, I'll be using a SIM card for a local cell provider which will require me to use a new phone number.  Can I have calls and texts from my suspended T-Mobile number forwarded to me new SIM/number?thank you,Steve

1
syaoran
Pillar
8 days ago
P
pudgieFirst activity
asked in International

cruising to mexico

I heard to turn phone to airplane mode while on the ship so if I want to call home while in mexico do I just turn off airplane ? then off again when on the ship? heard lots of stories of being charged high amounts for not turning on airplane mode on the cruise ship

7
drnewcomb
Pillar
8 days ago
C
CRaiFirst activity
asked in International

International Pass to India

Hi I’m planning to travel for work to India next week. I’m on Magenta Max plan. I’m looking to buy 10 day pass for 35 dollars. https://www.t-mobile.com/support/plans-features/international-passesMy questions are - Can I add more data before the end of 10 days? Or I might have to compliment using an data only e-sim from 3rd party vendor? Can I get seperate bill from T-mobile for the pass? For expense reasons. My work already pays a portion of my cellphone bill so I can’t use the same bill twice for monthly & pass. While in India can I call domestic Indian cellphones/landlines using my Tmobile plan on roaming without any extra charges? Is there any way to check the data usage out of International plan portion?   

0
C
9 days ago
C
CarolineAsksFirst activity
asked in International

International Pass

My mom is going to France. Will be getting her the $50 for 30 days International Pass. She has the ONE plan.1. I am very confused about their unlimited calling with the International Pass. Is it unlimited for normal cellular signal calling and $0.25/minute for wi-fi calling?2. If my mom calls Indonesia from France, is it part of the unlimited calling? Same thing, if someone calls her from Indonesia while she is in France?3. I am assuming calls to and from the US to France is part of the unlimited calling?4. Should my mom keep her wifi-calling turned off during her trip?5. Should my mom keep her roaming turned off during her trip?6. If my mom runs out of data before the 30 days, how do I add more?7. Any other tips for avoiding surprise charges?

0
C
9 days ago
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bc33First activity
asked in International

Bill

I have a moto G Play 2021 phone, am currently traveling in Spain and Portugal.  I have the Magenta 55+ plan.  My phone works fine on wi-fi, but won’t connect to local networks.  I have data roaming turned on.  Ideas? Problem #2.   I went ahead and purchased a local sim card while I tried to sort this out.  My sim card drawer is  apparently jammed and won’t open, so  I can’t insert it.  No one in several phone stores has been able to get the drawer to open.  Ideas?  If I take the back of the phone off, can I can force the drawer open -- carefully?thanks for any ideas.

3
syaoran
Pillar
10 days ago
C
ChinhFirst activity
asked in International

i don't know how to handle it

I have oneplus 9 pro phone. It was a phone I was given by a relative from the US.but the phone was Sim locked so l couldn't use the original sim and I also lost my T-Mobile Sim and now I don't know how to use it anymore 

1
gramps28
Pillar
10 days ago
D
davedoitFirst activity
asked in International

International Add On for Aruba?

Do I need to purchase an international plan add on to use data and texting from Aruba?

1
syaoran
Pillar
14 days ago
N
nlsjmaFirst activity
asked in International

Receiving Call fromUS

I will be traveling to Ireland.  If someone needs to call me from the US, do they just call my number as usual?

2
drnewcomb
Pillar
15 days ago
S
smrt28First activity
asked in International

I'm foreigner, traveling from EU to US

Hi,I'm EU citizen, travelling to US with my family and need to use my phone from T=0. We are 5 people. 3 kids, me and my wife. We're flying to Boston. What is the best way for all of us to get the functional SIM which we can use for calling with a reasonable data limit (unlimited would ve the best).Is there a T-Mobile somewhere on airport? Or can we buy the SIM cards remotely (possibly the eSIMs?). We're staying for 3 weeks.Thanks for your recommendations.

2
gramps28
Pillar
16 days ago
S
Saro786First activity
asked in International

can i

Hello , Firstly iam in the United Kingdom England and not in the USA.I Just need a Usa mobile number that i can activate whatsapp on my cellphone in the United Kingdom.I just want to be able to recieve the one time whatsapp activation sms , so for this i will need to have Roaming activated on the e-sim so i can get a cellular Sms text.I do not want to recieve any calls and just only require just a 1 time whatsapp activation by sms.I have been trying to solve this for 1 week and had no luck , any advice will be grateful

0
S
18 days ago
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georgeiliadisFirst activity
asked in International

pay additional services on prepaid plan for US

I just bought a prepaid plan for US, as I will travel there for several days.I am trying to add the service of unlimited  international calls (15 $) but there is no way to make the payment us it is accepting credit cards from specific countries only and not from Greece. !Any thoughts ? 

0
G
19 days ago
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chackettFirst activity
asked in International

Celebrity Ascent - Mediterranean Cruise

I will be on a Cruise in the Mediterranean in May.  I have the “Simple Choice North America 10GB” plan.  I will be in Barcelona, France, Italy, turkey, Greece.What do I need to know or do regarding data and texting while on-board the ship as well as while in-country on excursions?We did purchase the ship WiFi Package.Thanks!Chris

1
syaoran
Pillar
22 days ago
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BakersbudFirst activity
asked in International

free international texting

I have the Magenta plan.  How do I set up free international texting on a cruise ship?

5
drnewcomb
Pillar
24 days ago
D
david246421First activity
posted in International

i want e sim to activate in belgium

HelloI need E sim number for my Tiktok/dropshippong account , I live in belgium and i need to activate it from here if it is possible

2
drnewcomb
Pillar
24 days ago
C
ChimmychongeaterNovice
asked in International

need assistance

I want to buy a phone off a friend but I’m scared he might report it stolen and idk what to do to prevent that 

2
syaoran
Pillar
25 days ago
C
CrystalwhitehawkFirst activity
posted in International

my internet account suspended just paid bill

My bill was due March 16th I just paid it today how do I get it unspended

0
C
26 days ago
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