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International

All things related to our international coverage, partners, and features.

  • 578 Discussions
  • 1,344 Replies
578 Discussions
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DownhillerFirst activity
asked in International
what is the charge for calling New Zealand from usa

what is the charge for calling New Zealand from usa?

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2 months ago
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magenta7502086First activity
posted in International
my service network

I make international in Milan and my number is not working

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1 month ago
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magenta7502086First activity
posted in International
International plan

my number is not working

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1 month ago
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magenta9400980First activity
asked in International
What is international calls

Will I get charged to receive a call from Japan when I am at home is the US? My understanding is the person who calls will always get charged but will the receiver get charged when at home in US.

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13 days ago
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emmanuelkattoFirst activity
posted in International
T-Mobile ONE Military plan for international data and texting? - Emmanuel Katto

Hello T-Mobile community!I'm Emmanuel Katto, a military member and I recently switched to the T-Mobile ONE Military plan. I'm planning a trip abroad soon and I'd like to know if I can use my plan for international data and texting.I've read that the T-Mobile ONE Military plan comes with 200MB of high-speed data and unlimited texting in Mexico and Canada, but I couldn't find any information on using it for international roaming in other countries.Can anyone who has experience with international roaming on the T-Mobile ONE Military plan share some insight? Are there any specific settings or apps that I need to enable or download to access international data and texting? Any help would be greatly appreciated! Thanks!Emmanuel Katto

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2 months ago
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emmanuelkattoFirst activity
asked in International
T-Mobile ONE Military plan for international data and texting? - Emmanuel Katto

Hello T-Mobile community!I'm Emmanuel Katto, a military member and I recently switched to the T-Mobile ONE Military plan. I'm planning a trip abroad soon and I'd like to know if I can use my plan for international data and texting.I've read that the T-Mobile ONE Military plan comes with 200MB of high-speed data and unlimited texting in Mexico and Canada, but I couldn't find any information on using it for international roaming in other countries.Can anyone who has experience with international roaming on the T-Mobile ONE Military plan share some insight? Are there any specific settings or apps that I need to enable or download to access international data and texting? Any help would be greatly appreciated! Thanks!Emmanuel Katto

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2 months ago
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mommFirst activity
asked in International
Trip to Portugal

When I travel to Brazil, my phone works like if I were in the US, with the exception that I pay to use voice calls, but text and the internet (outside a wi-fi area) are included. Is the same true for Portugal? 

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1 month ago
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Steff19806First activity
posted in International
Where's my rebate??????

Haven't gotten a single thing about the so call promised promotional rebate on a prepaid debit card since I signed up for it going on months. I did however  stumble across checking the status of it once and realized mobile had show lost my first request ....it just wasn't there at all so in turn I was told to sign up again ....so I did and now aontgw late I'm wondering what is going on with this one....I can't even find the place to see where the status is.....this is getting unreal .....give me a break man .....

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2 months ago
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DK1Novice
asked in International
Mobile Hotspot in Europe

Does anyone know if I can use my Galaxy 24 as a mobile hotspot in Switzerland and Italy?

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1 month ago
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SanduceNovice
asked in International
International data pass

In Manage data, add-ons and benefits I cannot find any 10 day or 30 day pass plans. Did T-Mobile stop offering these 10 day or 30 day passes. I only see Monthly plans that are reoccurring each month.

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1 month ago
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johnmquinnvFirst activity
posted in International
convert to eSIM

I am trying to convert my SIM to an eSIM, on an iPhone, prepaid

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1 month ago
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alzayaniFirst activity
asked in International
Mobile is slowing down

How can I optimize my data usage on a T-Mobile unlimited plan to avoid potential slowdowns? Muhammad RamzanAlzayani Investment

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1 month ago
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vogelbaughNovice
asked in International
Phillipines

We will be traveling to the phillipines and were wondering if our phones will work there? Cebu and Palawan

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1 month ago
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dennissorianoNovice
posted in International
hola español

laHO

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27 days ago
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HaoyouFirst activity
asked in International
Inquiry regarding network frequency band compatibility for Realme GT neo5 240W in Marquette University area, in Milwaukee

I recently arrived in the United States from China and am currently using T-Mobile, but I am only able to connect to a 2G network. The T-Mobile customer service suggested that this may be due to unsupported network frequency bands. Therefore, I would like to confirm whether my phone's supported bands are compatible in the vicinity of Marquette University in Milwaukee. Below are the network frequency bands supported by my phone, the Realme GT Neo5 240W: 2G:GSM: 850/900/1800/1900CDMA BC0 3G:WCDMA: B1/B5/B6/B8/B19 4G LTE:TDD-LTE: B34/B38/B39/B40/B41FDD-LTE: B1/B3/B5/B7/B8/B18/B19/B26/B28A 5G:NSA: n1/n3/n41/n77/n78SA: n1/n3/n5/n8/n28a/n40/n41/n77/n78 Could you please confirm whether these bands are supported in the area around Marquette University, Milwaukee? Thank you for your assistance.

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1 month ago
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syntax9Rookie
asked in International
Still waiting for someone to pick up the phone… 

Still waiting for someone to pick up the phone… 1 hour and 9 min… when someone does.. they do not speak english, spanish only.. then they put me back into the queue.. 

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2 months ago
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ney.niksFirst activity
asked in International
Authorised reseller

I am an authorized reseller of AT&T via RSIINC and want to become same with T- mobile kindly help.

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25 days ago
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magenta6920052First activity
asked in International
T-Mobile works in Korea?

Will I be able to make phone calls from South Korea to U. S. without exorbitant charges?

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1 month ago
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JASKAFirst activity
asked in International
International calling with Tmobile's Digit app

Important Roaming Question! Please Advise.Has anyone ever able to figure the Tmobile's Digit app? I have physical Tmobile sim card inserted and indian sim card is basically an esim. So 1 phone with 2 simcards.Can you make/receive call from/to U.S on the Digit's app? I was under the impression that I can make/receive calls in Digit's app while using my Indian simcard mobile data but i got charged.A) Do I always have to be on Wifi in order to have calls without getting charge?B) Does the person who is calling me has to be on Wifi as well?C) Can I use Digits app to make/receive US calls and not get charge on Wifi and/or Mobile Data of indian sim card? 

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2 months ago
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KentFirst activity
asked in International
How to enable International Pass.

I purchased the 30 day International Pass.  The agent gave the following instructions…When you arrive at your foreign destination do the following...1. Turn off Mobile Data.2. Turn on Data Roaming.3. Restart your phone.This seems overly complicated and I can’t find these instructions written anywhere. Are these instructions correct?

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1 month ago
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anarayan76Novice
asked in International
International Data

Currently travelling in Italy and upon arrival I received the standard welcome message “Your plan includes coverage that gives you unlimited data On Us now at faster speeds up to 256Kbps, plus unlimited texts at no extra cost!”  Just want to make sure that I am reading this correctly, I have free text and data while here? What if I make a call through whatsapp or FB?As long as I don’t make a call through the local carrier then I should not have any additional charges, correct?

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1 month ago
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meadpodFirst activity
asked in International
t-mobile plus one plus internstional add on

Hi, does anybody have the full details on the T-Mobile one plus international add on feature the issue issue I am having is that I always had unlimited 4G data without any caps while traveling in Mexico, Now T-Mobile is telling me that I do not have unlimited data. What has changed? I’ve had this ad on feature for seven years And have opted out of switching my plan and this add on feature. However, nobody seems to be able to produce the details of this particular add-on feature therefore, once again, if anybody has the details of this plan regarding unlimited data in Mexico and Canada Please provide.

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3 months ago
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K_TexasFirst activity
asked in International
How to check/verify roaming usage while traveling

In the past, I was able to log into T-Mobile (app and web page) to verify my roaming usage.  Total usage was displayed along with roaming usage and hotspot usage.  I no longer see the last two details. I only see total data usage.  How do I check my “roaming only” usage?Current plan is Magenta Max 55+

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1 month ago
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kilkeeFirst activity
asked in International
International Pass

how to make a call in Ireland

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1 month ago
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OlyJimFirst activity
asked in International
International Pass

Traveling to Barcelona,Spain next week then on to Portugal and other cities..returning in October. I am conflicted as to what I keep turned on and what to turn off to prevent data roaming fees. 

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1 month ago
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