International

All things related to our international coverage, partners, and features.

  • 440 Discussions
  • 1,013 Replies

440 Discussions

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SusanZCAFirst activity
asked in International

International roaming in HK

I purchased an international roaming pass for 30 days and would started when I arrived in Hong Kong. After I landed, it does not work well and is very slow. I used only half a day, and received text messages from a text number 889 saying my international roaming billing has reached $100, and then a few minutes later, it texts me again saying my bill has reached $200. When I logged in my T mobile account, it indicates that I have used only 1.23 GB. What is going on? The T-mobile in HK is slow. Please help. 

3
drnewcomb
Pillar
10 months ago
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Ker-BearFirst activity
asked in International

Studying Abroad in Japan for 4 months - Best Option

Hi!  My daughter will be studying abroad in Japan for 4 months.  We currently have the Simple Choice North America Unlimited Talk and Text family plan.  She has an unlocked iPhone 13 Pro, and I believe she is using eSim for our T-mobile plan.  What are her best options for talk, text, and data in Japan: 30 Day (15GB) International Data Pass,$50.00  For up to 30 days in 215+ destinations, you get:  Up to 15GB of high-speed international data, this data can also be used as a Mobile Hotspot Unlimited calling Note: Once you use all your high-speed data, you will continue to have unlimited calling and data for the full 30 days but may experience slower data speeds. If you use all your high-speed data and purchase a NEW pass before the expiration of the first one, your second pass will begin immediately. Your original pass and any remaining benefits will expire when you activate the new pass. Speeds & coverage vary based on device and country. Qualifying plan required. 10G

1
gramps28
Pillar
3 months ago
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tanyadulichFirst activity
asked in International

traveling to Korea and Japan

need to know if my plan cover international data so i can use google maps or Naver map to tracvel in these 2 countries or i need to purchase international data plan for 15 days of 20 days? 

2
drnewcomb
Pillar
5 months ago
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Mdenson50Rookie
asked in International

New phone in Mexico

I had to buy a new phone (unlocked) while I was in Mexico which came with an ATT sim card. While standing at the counter watching the ATT sales person get my phone ready I told her that I had a T-Mobile SIM card which still worked (thankfully it was not damaged in the broken phone). She finished setting the phone up and then switched the ATT SIM card with my T-Mobile SIM card. Everything seems to be working, I am receiving calls and texts from my regular number. So what's my question? Well, am I okay on the new phone? Am I using the T-Mobile service (it appears to be that way). Will I still have international (i,e, Mexico) text, data and phone? I'm a bit nervous about this, hence the questions to the community.

4
drnewcomb
Pillar
1 year ago
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alexkuhnFirst activity
asked in International

15GB one time internation data package not working

I am in Italy and I purchased a one time 15 GB international data plan package. I tried resetting the roaming the data and the cell service was before turning off the phone and after repowering the phone. The Internet speed is 0.10 MB per second which is the same speed as I was receiving before purchasing the package. I am in a major city. Please advise

4
syaoran
Pillar
2 days ago
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stevejmcFirst activity
asked in International

International roaming not working

Hi, I’m in Europe and roaming not working.  I wonder if having iPhone content & privacy restrictions on the iPhone is somehow preventing roaming from working. I get no data, nor any cell usage.  the iPhone has roaming turned on, finds local network but doesn’t work. any other trouble shooting tips?

0
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2 years ago
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magenta10308991First activity
posted in International

Tmobile europe data and texting useless!

Only reason I have tmobile is so that I can still use my phone when I’m in Europe. I’ve been dealing with their terrible rural service just for this reason. When I arrived in France, I received a text from tmobile saying I have 2g internet and texting free. It worked for the first 2 days then stopped. I finally called tmobile and they tell me my service is through other network operators and they have basically blacklisted me. I’ve tried every operator possible and no internet. Absolutely ridiculous. Don’t advertise you have international data and texting when you don’t! I will be changing providers when the next phone deals hit.

2
M
2 years ago
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FazzFirst activity
asked in International

international roaming settings

Our plan allows usage in 220 countries.When in Italy as long as I’m not making phone calls do I have to change any roaming settings? 

4
F
1 year ago
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LarissaFirst activity
asked in International

Problem with 15GB International Data Pass stopped working after about a week or so - India

I added an international data pass whle in India, and it was working fine for about a week.  Now, i am in a new city and it is not working.  I have tried rebooting the phone a couple of times, but did not solve the problem.

4
drnewcomb
Pillar
1 year ago
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lullaRookie
asked in International

Roaming on Norwegian Jewel

My daughter is going on an Alaskan cruise and then train tour through Canada. She is traveling on the Norwegian Jewel and she is on the Magenta plan. She is only 15yo so you can imagine what being totally disconnected means to her at the same time I do not want her to have zero access to a valuable safety line if needed. Does anyone know if this goes into international waters, I have tried looking it up but it is very conflicting when I read. If I understand correctly she will be charged .50 per text and 5.99 per minute for using the phone while at see, I saw nothing for messaging. But in Canada she is supposed to be covered for Unlimited texts and .25 cents per minute calls. And it appears there may be a charge for messaging but I am confused as to what the difference is between messaging and texting aren’t these just interchangeable words for the same thing. On our iPhones we have a tab for messaging but isn’t that just a text. I am so confused. Why can’t I just pay for a prepaid cru

8
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1 year ago
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clmojicaFirst activity
asked in International

Unlimited International Texting From Home

From what I understand based on my plan, I am eligible for Unlimited International Texting from home.  My question is am I eligible for unlimited international texting while traveling outside the United States?  Will be traveling to Aruba…..

4
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1 year ago
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Time4Me2FlyFirst activity
asked in International

International Travel

Reading on T-Mobile site indicates that our i-phones / mobile phones will work internationally.  No set up, no additional fees.  Is this true?  If not, what is needed to use a phone internationally (one country in Europe) for a week. Thanks in advance.

5
Cynically_Sane
1 month ago
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MH17Rookie
asked in International

Prepaid ESim

Hi, I’m from Europe and bought a Prepaid ESim for a Trip to the US. That was half a year ago. Today I got an email, that my monthly Plan is about to renew and I shall refill my Account.I‘m pretty sure that I just bought it for one month but if not How can I even cancel the contract for that Prepaid eSIM if its still running?Appreciate an answer, thanksMark

9
M
1 year ago
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gbkRookie
posted in International

International roaming needed in Alaska?

Can anyone confirm if International Roaming is needed in Alaska (Juneau, Skagway) ?   

3
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1 year ago
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FrenchieRookie
asked in International

Call to mobile numbers with International Pass

Can I place no-charge phone call to a MOBILE number in Panama and in Jamaica from our of my phone while I am in Panama or Jamaica if I get an International Pass? 

9
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Community Manager
1 year ago
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JesusHdzFirst activity
asked in International

Traveling to Venezuela

I would like to know if Tmobile will work in Venezuela while traveling, I have international calling and my phone is unlock 

1
drnewcomb
Pillar
6 months ago
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NzapaFirst activity
posted in International

Sprint scam

As a sprint customer I pay 169 dollars a month for less services then t mobile which would be 120 dollars a month.  Try to switch but there’s a “sprint max” plan not Magenta max for those “sprint customers”. Travel nationally sprint has an international plan for $25 while T mobile has an international plan for $50 a month.It seems t mobile has decided to scam sprint customers instead of including them as t mobile customers and completely ending sprint.  This merger scam will cost t mobile both in federal fines and loss of customers. I am very disappointed in being treated so poorly for simply staying and not changing vendors.

0
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1 year ago
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J999999First activity
asked in International

5GB International Pass timing

I plan to use the $35, 10-day, 5GB International Pass while traveling overseas.How are the 10 days calculated? If I set the plan to begin on Nov. 1, what, exactly, does that mean? Will the plan start at a second past midnight on the morning of Nov. 1 and end at a second before midnight on the night of Nov. 10, and, if so, in which time zone? Does it start/stop at midnight in my home time zone (U.S. Eastern), in another U.S. time zone, or in the time zone of my first destination, which is many hours ahead of the U.S.? Or does it start when I actually start using it?

1
drnewcomb
Pillar
1 year ago
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Jayvee85Helper Level 1
asked in International

International charges

Why am I charged for retrieving voicemail when I didn't make the call internationally.. I see several international call at 25 cents each for dialing 1 2 3 to retrieve voicemail when I did not initiate it? These calls are each for one minute, what voicemails can you retrieve in one minute? Seems these calls are automatic!

3
drnewcomb
Pillar
2 months ago
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Jane M.First activity
asked in International

I am traveling to Italy for two weeks. What coverage do I have under my Magenta 55+ plan?

I am traveling to Italy for two weeks. What coverage do I have under my Magenta 55+ plan?  I’m not planning on many phone calls, but would like to be able to text and have data. How does the Magenta 55+ provide for that? Thanks.

1
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9 months ago
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iluvtpFirst activity
asked in International

Best time to restart device for International Pass

Got the 10-day International Pass for overseas travel. Text message says it will start on the chosen date and time as soon as I restart my device. Will be mid-flight at that time. Rookie international traveler here. Will there be any issue w/ connection if restarting the device once I’m in the destination country? Thinking no, but seeking assurance. 

2
drnewcomb
Pillar
10 months ago
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CDKFirst activity
asked in International

Apple watch roaming in India

I have an Apple Watch SE first generation, setup as standalone line, via family setup on T mobile Magneta X plan. Our phones have switched successfully to local roaming partner (Vi India), however I’m unable to get Apple Watch to get to work, either phone, text or data. The Watch is on WatchOS 9.1 and has data roaming enabled. Cellular options shows Status as No connection.Multiple chat sessions with t-mobile rep has not yielded no results yet. They tried adding international data pass, enabling DIGITS, disabling it and putting line back to standalone line so far.I can see at least 1 bar of signal strength on Watch using explorer Watch face (phones show 3).

1
J
1 year ago
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lhepburnFirst activity
asked in International

International

I am traveling to Punta Cana the Dominican Republic. I wanted to see if I will be able to use my phone there and will it cost extra? 

2
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7 months ago
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RCQ925First activity
asked in International

Traveling to Japan

I will be traveling to Japan to visit my son in the Navy for two weeks this summer.  I know  can rent the wifi hotspots at the airport or get the international SIM card.  My phone is currently locked.  I have a Samsung and went in the settings and was able to a temporary unlock for it looks like 30 days.  My question is how often can I do that?  Is the best course of action to get the international SIM card when I arrive in Japan.  Can I still make and receive calls at my number?  I have never traveled internationally, outside of Canada, so I have no experience with this, but we plan to use our phones for translating, converting money, and using Google Maps.How much is it to get coverage through T-Mobile for Japan?  What does it cover and is it worth it?  Thanks in advance!! 

0
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1 month ago
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Brian713First activity
asked in International

Roaming does not work in Rio de Janeiro, Brazil

I am a flight attendant and every time I am in Rio my phone does not work. I have no data service and I cannot make or receive calls and text messages. Customer service has me go through the same steps to fix it ever time, network reset on my phone, set network operators to manual and try each one. None of them will connect they end up having to do a network reset on their end and my phone starts working for the rest of my time here. Then the next week when I arrive it is rinse and repeat same thing over and over again, I am getting really frustrated and am about ready to go back to AT&T. This is the only place I travel that has this issue! London, Frankfurt, Munich, Santiago ever places else turn my phone on when I land, and it works. Anyone else have any problems with Brazill? My crew mates that also have T-Mobile don't seem to have this issue.

2
drnewcomb
Pillar
5 months ago
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