Crossed the border from France to Switzerland and BOOM! — everything is working as normal via Swisscom. (But that is to be expected, natűrlich…)

We’ll see what awaits on the Amsterdam leg of my trip. 

Tried to get them to unlock via chat and was taking a very long time so I called their support number. Ironically, when I called their own support number it said “due to a system failure we are unable to assist you”. And then they hung up on me.

It’s back!!!! Crossing fingers it stays!!!

At the risk of jinxing it…. I appear to have had service restored near Nice France as of 17:55 Thurs.  interestingly, it was while I was in support chat with them to unlock my phone when it happened

It was fine for me until I traveled from Lyon to Dijon today. My T Mobile initially worked but for the past 3 hours no signal. My AT@T was lost signal for part of my time in Dijon cut now back since returning to Lyon. Contacted T Mobile live agent who confirmed they are working on it… suggested I remove automatic selection but that did not make a difference. 

All 3 major carriers have lost roaming service in Europe. It has to do with a third party company that coordinates the roaming. Nothing TMo can do (or Verizon or ATT).

​​​​​​https://www.cnn.com/2024/06/27/business/att-verizon-tmobile-mobile-outage-international/index.html

My service was back when I woke up this morning then 2 hours later, it’s down again. Still no service on personal and work phones (T-Mobile and Verizon).

My android has been down in Avignon for two days, my wife’s Iphone went down yesterday morning.  So frustrating when your data is the only way that you planned to travel and find places to visit.  

And mine is down again, in Nice…Ugh

the only thing that makes me feel better is knowing that it’s ATT, Verizon and Tmobile w the issue and not just Tmobile.

It is also affecting Canadian carriers as well.  Roaming in Canada seems fine, at least for some.  I am currently in Toronto and am not having any roaming issues but I have seen others report issues in other forums roaming up in western Canada.

Service is down again from one hour

When my service disappeared in Marrakech, Morocco I thought it was because my 5 gigs of data was gone, so I purchased another data pass at $50. I would like to request at least a partial refund for this, as there is still zero service after two days with apparently no end in sight. 

we have same issue in Casablanca Morocco, I called in they said they are aware of the issue, 4 of hour line are not working.

I expect T-Mobile is investigating the usual suspects.

I’ve been in France for a month and have experienced various issues and outages which have put me in some pretty tough spots. Luckily my fiancé is French so I’ve been able to use her phone as needed and we have Wi-Fi in the evening. The past 3-4 days I have had 0 service though even with a magenta plan and international pass.

I reached out to T-mobile and this is the response I received. I asked if there was any idea when normal service would be restored. I was told that there is no definitive date in which I can expect the issue to be resolved. It’s looking like I will be without a phone for the rest of the time I’m in France. This will make everything much more difficult and hinder my plans. I hope this helps answer any questions others may have that are facing this issue abroad. (This is not isolated to France.) 

I am in Paris right now. My phone was working ok yesterday morning but who knows what happened that it has no signal since yesterday evening. I contacted T-Mobile via wifi/chat. They have no answer. This thing has completely ruined my trip. Imagine not knowing the language, three kids, not knowing our ways around, not being able to call Uber etc. I asked them for compensation for my time spent just trying to get this figured out. Talking to customer service for hours. They just don’t care. I have 5 lines on my account and none of them is working. I have 4 more European countries to visit in the next few weeks and no signal! Don't know what will happen. This is so upsetting. 

Possible patch**** (iPhone) In France I switched settings cellular data options > voice and data> to LTE. I also went to > network selection in settings and turned off automatic. I then selected F- Bouygues Telecom. This seems to have given me some level of stable signal. It isn’t fast but it may work for you as a patch (in France). If you’re in a country other than France, I would recommend trying the same thing, but manually select local networks until you hopefully find one that will be stable enough to make your phone usable

Same here I’m in Ecuador and today my phone has no service. I called 3 times already to T-Mobile and it looks that is a problem that they have with roaming. When I was on the phone with the rep I got service back but after 10 minutes that I hang up with T-Mobile the problem came back and no service again. My mom is in the same plan as me and her reception is fine. I hope they can fix this soon. 

Time to do some serious adulting. Are all 5 of your phones SIM locked? (Maybe T-Mobile will unlock them.) If “non”, then get local SIMs or eSIMs for all the unlocked ones. If they are all locked, and T-Mobile won’t unlock them, make a note to yourself to the effect that it was bad planning on your part, then pull out your credit card and buy at least one prepaid phone. People traveled and  survived before cell phones. (I know. I was one of them.) It wasn’t always easy but we survived. What doesn’t kill us makes us stronger.

If the phones are Android they can get a temporary unlock if it's an iPhone that is not an option.