A couple of months ago, I received a call from T-Mobile customer service offering me a plan that was supposed to be equal to my existing one but with faster speeds. It sounded great, so I agreed to the change. However, after switching, I found out that I had lost my unlimited international calling when traveling—the main reason I switched to T-Mobile 7 years ago!
This feels like nothing but false advertising. After nearly 2 hours on the phone with customer service and a manager, all they could say was “sorry, but that’s what you have now.” No grandfathered plans, no solution—just too bad, deal with it. The whole idea of T-Mobile calling customers with “new plans” is a scam. They lure you in, claiming it’s the same, and then hit you with hidden charges.
Even when I offered to pay for international service, I was told it only works if you’re calling a landline! It’s 2024—who even uses landlines anymore? This is completely ridiculous.
Save yourself the headache and don’t trust these people. T-Mobile doesn’t care about its customers—they just want to rip you off with sneaky charges.