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The air is full of the scent of freshly cracked textbooks and pencil shavings, and the level of excitement for the first day of school is rivaled only by the excitement for the last day of school. Or maybe field trip day -- who doesn't love a field trip? Here in the Support Community, we're full of back-to-school spirit, and it's not just because of the awesome deals and exciting new devices always popping up this this time of year! Maybe it's because T-Mobile's Changemaker Challenge is ramping up, and we're getting stoked about being inspired by young people. Maybe it's because we watched our stellar @T-Mobile team #ClearTheLists for a few dozen teachers last week. Maybe we're just really over the heat? Whatever the reason, we love this season, and we want to share that love with you -- so please share your best school memories with us! It doesn’t necessarily have to be a "Back to School" memory – we're looking for any memory related to school. If you’re a parent, tell us who cried mo
Update: September 6, 2019We are continuing to monitor Hurricane Dorian as makes its way up the Eastern seaboard. We have seen limited local interruptions in South Carolina, North Carolina and Virginia but our teams remain ready to respond as needed and are working to restore our network where conditions allow. T-Mobile is also continuing to offer a Text-to-Give option to customers who would like to donate $10 to the American Red Cross to support disaster relief efforts in the US and Bahamas. To participate, text DORIAN to 90999. The donation will be charged to your next carrier bill. Message & data rates may apply. September 5, 2019We are assessing the impact of the rainfall and flooding caused by Hurricane Dorian’s landfall in the continental US. We can confirm that T-Mobile’s network held up very well in Florida. In the Carolinas, we are seeing some local interruptions and will work to get our teams on the ground to assist just as soon as it is safe. September 4, 2019To help cu
According to a recent Gallup survey, there’s been a steep decline over the past decade in the number of daily commuters driving themselves to work.With more people turning to alternatives like ride shares and ever-increasing mass transit options, your smartphone has gone from merely dependable to totally indispensable. Here are a handful of ways your devices can help you make the most of your commute -- find the full list here! Stay up-to-date on current eventsNews happens every day, at every moment – and your commute is the perfect time to catch up. Want to scroll your way down the rail line? Get news highlights on social media or furiously attack a feed. Rather rest your eyes? Pop on a newsy podcast or dial up your favorite radio station app. Catch up with a friendHaven’t been great about keeping up with certain pals? Use your commute to place a catch-up call, chat with them through text or DM, or even send a quick email to just let them know they're on your mind – research shows it
T-Mobile Donates $1M (10 Million Meals!) to Feeding America from Sales of CEO John Legere's #SlowCookerSunday Cookbook
Now here's a reason to do the Pam Shuffle: with hardcover copies of #SlowCookerSunday—Leadership, Life and Slow Cooking with CEO and Chef, John Legere nearly sold out, T-Mobile is able to make a donation of $1 million to Feeding America to help the organization's fight to end hunger in this country, Legere announced on his #SlowCookerSunday show. "Feeding America is an incredible organization and I'm proud to champion their mission to ensure that all Americans have access to something everyone deserves—healthy, nutritious food," said Legere. According to Feeding America's Chief Development Officer Andy Wilson, the gift will help the organization aid an astounding 10 million men, women and children facing hunger. Here, Wilson explains how this -- and any! -- donation helps Feeding America fight this truly good fight. How exactly does a $1 million donation impact people in need through Feeding America? Hunger is an issue that impacts every county in the country. Forty million people, i
Customers deserve incredible care, so we're thrilled to announce that T-Mobile is at the top yet again, receiving the highest score from J.D. Power for U.S. Full-Service Wireless Customer Care – a full 41 points higher than the industry average! Four score!J.D. Power today announced that T-Mobile has received the highest score in the J.D. Power 2019 U.S. Wireless Customer Care Full-Service Study—Volume 2—for the fourth time in a row! And Metro by T-Mobile also ranked highly, placing second, in their respective Non-Contract Full-Service segment for Overall Customer Care. This is T-Mobile's second time delivering a record-breaking score (breaking its own record!) and marks the 18th time T-Mobile ranks highest among full-service providers. The Un-carrier has topped the rankings more than any other wireless provider in the history of the study. And that means Un-carrier customers WIN. Again…and again…and again. And again. One year ago, T-Mobile completely reinvented customer care with the
The Un-carrier now has you covered by land, by air and by sea! T-Mobile is the first major wireless provider to light up the Gulf of Mexico with LTE, connecting offshore workers, vessels and critical infrastructure in an area larger than the state of Florida. Connectivity has long been limited or non-existent in this heavily traveled area of the Gulf, and this more than 60,000 square mile expansion of T-Mobile’s nationwide LTE network lays the foundation for 5G in the Gulf of Mexico. Staying ConnectedPeople and businesses in the Gulf of Mexico need to stay connected, so T-Mobile's announced it's the first major wireless provider to launch LTE coverage in the Gulf of Mexico, changing the game for offshore businesses and consumers alike. Working with RigNet, Inc., a global provider of secure, intelligent networking solutions, T-Mobile now covers more than 60,000 square miles of the Gulf – an area larger than the state of Florida (U.S. Census Bureau). This brings far-reaching LTE coverage
Getting to know you is great aid in building a stronger relationship and shaping the Un-carrier experience... and Get to Know Your Customers Day is coming up this Thursday, July 18th!So don't be shy! Join the conversation and let us know more about you!1. Where are you from?2. What do you use your phone for most?3. What's your favorite Un-carrier move?4. What's your fantasy Un-carrier move?
We're always up for a little holiday celebration -- and it doesn't particularly matter how big or small that holiday might be. But this week offers a holiday that we definitely can't miss - Get to Know Your Customers Day! We Are Customer ObsessedGet to Know Your Customers Day rolls around on the third Thursday of every quarter, which means this Thursday, July 18th, is the perfect time for us to get to know YOU! Getting to know our customers is something we've felt pretty strongly about for some time, and that passion has led to some rad wireless industry changes over the past few years. Which changes, you ask? This wireless revolution kicked off simply enough: imagining wireless without overages, without limits, and without contracts. From signature services like Music Freedom to a new approach to international travel with Simple Global, we've been rolling out customer-inspired changes for years, all the way to the introduction of Team of Experts. In fact, you can explore the entire Un
What can't your phone do for you? Here's how one entrepreneur relies on his mobile device for all of his on-the-go career demands. As Andrew Ross Rowe explained to our T-Mobile Newsroom team, the world is his office. The founder and owner of Mega Megapixel, a New York-based video production company, Andrew specializes in making documentary pieces, news segments and buzzy commercials for clients as diverse as Dell, BuzzFeed and Walmart. But of all his gear, he swears that his mobile device is the one piece of equipment that truly keeps his enterprise buzzing. From location scouting to mobile banking, Andrew shares, in his own words, how he makes the most of his smartphone -- so you can, too. MASTER THE BASICS“It sounds obvious, but text messaging and email are key communications tools for anyone running a small business, and especially for me when I’m needing to quickly connect with my staff across a large set. Using my phone’s timer and alarm settings when I’m in the middle of a produc
Tropical Storm Barry made landfall on Saturday morning. The T-Mobile emergency response teams are standing by ready to help our customers and the community in the New Orleans and Baton Rouge metro areas.T-Mobile teams mobilized a range of recovery equipment and supplies close to the regions expected to be most affected. These include generators, network recovery equipment and community response trucks with the ability to provide wi-fi coverage, charging stations and essentials for affected residents.Please note, T-Mobile and Metro by T-Mobile stores in the Louisiana evacuation zones will be closed today, Saturday, July 13th.If you are a T-Mobile or Metro by T-Mobile customer and you need assistance with your account or service, call 611 from your handset and we will be happy to help. Non T-Mobile customers who are interested in finding out more about our services can call 1-800-TMOBILE.We understand how important it is for customers to stay connected in times like these and remind cust
It's a dream come true for early adopters who want to try the very latest. The Samsung Galaxy S10 5G is now available at the Un-carrier, allowing customers to boost T-Mobile’s advanced LTE network with 5G in parts of six city centers. The Samsung Galaxy S10 5GThe Galaxy S10 5G is a supercharged device that levels up the incredible features of the recently launched Galaxy S10 lineup. It has the largest Galaxy screen yet with a 6.7-inch Dynamic AMOLED display, a pro-grade camera system with six lenses and 3D Depth Sensing technology, a massive 4,500 mAh battery and Wireless PowerShare. This newest Samsung Galaxy taps into LTE and 5G in millimeter wave (mmWave) high-band spectrum simultaneously, boosting the capabilities of the Un-carrier’s network in parts of six urban areas (Atlanta, Cleveland, Dallas, Las Vegas, Los Angeles and New York). Where customers don’t get a 5G signal, the device still lights up all the capabilities of T-Mobile’s advanced nationwide LTE network -- 4X4 MIMO, LAA
Just as the title suggests, we want to know what's working well for you on the Support Community and what could use a little extra work. We know there are problems and we're actively trying to fix them. Maybe you hit some snags when replying to an existing post or it takes way too long to create a new post. No matter how minute the issue may seem, let us know below!
T-Mobile’s connected car solution, SyncUP DRIVE, now has new features like real-time tracking when you need roadside assistance, a gas station locator and a new dashboard with all you need to know about your car’s health and more -- all at no extra cost. For anyone who drives and wants to make their car smarter, this update takes some of the pain out of car maintenance. Street SmartJust in time for your summer road trips, T-Mobile has launched major upgrades to its all-in-one connected car solution, SyncUP DRIVE™, with more features and a refreshed app. Now, SyncUP DRIVE customers can request and track their included Allstate® Roadside Assistance in real-time through the app just like you would a rideshare, easily see gas prices and nearby stations, and get an improved overview of vehicle diagnostics. What is SyncUP DRIVE? It’s a connected car solution compatible with most vehicles on the road today, and it helps you understand your car better and keep you and your family safer on the
Just in time for the busy summer travel season, T-Mobile is amping up its industry-leading travel benefits yet again! T-Mobile's Magenta plans already include unlimited texting and data in 210+ countries and destinations around the world, and now Un-carrier customers have more options, thanks to new International Passes with high-speed data and unlimited calling in all of those countries and destinations. The PassesInternational pass options include:The new 5GB International Pass includes 5GB of high-speed data to be used up to 10 days for just $35, orThe new 15GB International Pass includes 15GB of high-speed data to be used up to 30 days for just $50.Or if you just need a day, you can still get the popular International Pass with up to 512 MB of high-speed data and unlimited calling for just $5 a day. All three data passes offer high-speed data at up to LTE speeds and unlimited calling. And, just like everything Un-carrier, there are no hidden fees or gotchas. You don’t have to do an
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